Ubuntu
simple-scan package

Epson Stylus DX7400 Printing OK but scanner unrecognised

Asked by Hugh Swales

Binary package hint: simple-scan

Problem also occurs for full Scan- Ubuntu is not seeing my hardware. It was also the same with Ubuntu 9.10. I have to connect my Printer to a Windows Laptop for scanning purposes.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: simple-scan 1.0.2-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-21-generic i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Tue Apr 20 17:01:42 2010
DriverPackageVersions:
 libsane 1.0.20-13ubuntu2
 libsane-extras 1.0.20.1ubuntu1
 hplip 3.10.2-2ubuntu2
 hpoj N/A
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: MSI MS-6712
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-21-generic root=UUID=9ceb8f54-292e-4694-bbbe-a05055606f37 ro quiet splash
ProcEnviron:
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SimpleScanLog:

SourcePackage: simple-scan
dmi.bios.date: 04/02/01
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: Version 07.00T
dmi.board.name: MS-6712
dmi.board.vendor: MSI
dmi.board.version: 1.0
dmi.chassis.asset.tag: 0123ABC
dmi.chassis.type: 3
dmi.chassis.vendor: Uknown Chassis Manufacture
dmi.chassis.version: Version 1.00
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrVersion07.00T:bd04/02/01:svnMSI:pnMS-6712:pvr1.0:rvnMSI:rnMS-6712:rvr1.0:cvnUknownChassisManufacture:ct3:cvrVersion1.00:
dmi.product.name: MS-6712
dmi.product.version: 1.0
dmi.sys.vendor: MSI

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Ubuntu simple-scan Edit question
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This question was originally filed as bug #567332.

Revision history for this message
Hugh Swales (huje) said : 		#1
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Michael Nagel (nailor) said : 		#2

Hello Hugh,

sorry for the late reply, I am cleaning up this section and came across your question...

Unfortunately Simple Scan cannot do much about what scanners work with it and what scanners do not. The scanner drivers are completely separate from Simple Scan. Simple Scan is a collection of windows and buttons to allow the user to ask the scanner drivers to do some scanning. If the scanner driver fails to do that it is almost certainly not the problem that Simple Scan "asked wrong" but a problem with the scanner driver itself.

Basically you need to get your scanner working with SANE/libsane. Updating to the latest Ubuntu with the latest libsane might help, but possibly even the latest libsane does not support your scanner. In that case only waiting or buying another scanner (inform yourself what scanners work with libsane beforehand!) will help!

Best Regards
Michael

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