Ubuntu
simple-scan package

ZORIN OS 5 not recognizing scanner

Asked by Fernando

Microtek SCANMAKER 4900 not being recognized.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: simple-scan 2.32.0.1-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic i686
Architecture: i386
Date: Sun Aug 28 07:37:18 2011
DriverPackageVersions:
 libsane 1.0.22-2ubuntu1
 libsane-extras N/A
 hplip 3.11.1-2ubuntu2
 hpoj N/A
InstallationMedia: Zorin OS 5 32 bit - Release i386
MachineType: Gateway MT6705
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-11-generic root=UUID=b854aebe-5e2f-4b18-a943-0934dedee8a1 ro quiet splash vt.handoff=7
SimpleScanLog:

SourcePackage: simple-scan
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/06/2007
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 77.10
dmi.board.vendor: Gateway
dmi.board.version: 77.10
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.chassis.version: Rev.1
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr77.10:bd03/06/2007:svnGateway:pnMT6705:pvr3408385R:rvnGateway:rn:rvr77.10:cvnGateway:ct8:cvrRev.1:
dmi.product.name: MT6705
dmi.product.version: 3408385R
dmi.sys.vendor: Gateway

Question information

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Ubuntu simple-scan Edit question
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This question was originally filed as bug #836013.

Revision history for this message
Fernando (alanty05) said : 		#1
Revision history for this message
Michael Nagel (nailor) said : 		#2

Hello Fernando,

sorry for the late reply, I am cleaning up this section and came across your question...

Unfortunately Simple Scan cannot do much about what scanners work with it and what scanners do not. The scanner drivers are completely separate from Simple Scan. Simple Scan is a collection of windows and buttons to allow the user to ask the scanner drivers to do some scanning. If the scanner driver fails to do that it is almost certainly not the problem that Simple Scan "asked wrong" but a problem with the scanner driver itself.

Basically you need to get your scanner working with SANE/libsane. Updating to the latest Ubuntu with the latest libsane might help, but possibly even the latest libsane does not support your scanner. In that case only waiting or buying another scanner (inform yourself what scanners work with libsane beforehand!) will help!

Best Regards
Michael

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