Shotwell will not load images from Nikon Coolpix L24

Asked by Mere on 2011-12-19

I recently received a Nikon Coolpix L24 as a gift and have tried unsuccessfully to upload pictures from it using a USB cable. When I plug in the camera and turn it on, Shotwell opens and does nothing. When I click the "import images" option it starts loading but none of the images are there...only thumbnails with a red "NO" symbol. If I click on the camera name that appears in the menu on the left hand side of the screen it tells me that "Shotwell needs to unmount the camera from the filesystem to access it. Continue?" When I click the option to unmount, it goes through the exact same process and never loads any images. Never had this problem with my old Canon Powershot, and my son is able to upload images from his camera (Olympus T-10) perfectly as well. Also, we're running Ubuntu 11.10.

Thanks, I hope someone can help!
mere

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Ubuntu shotwell Edit question
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Last query:
2011-12-19
Last reply:
2011-12-19

Attach the device and have it powered ON. Wait 10 seconds and run:

sudo fdisk -l; dmesg | tail; lsb_release -a; uname -a

What is output please.

Thanks

oh and ru:

lsusb

What is output there too.

Mere (mamatteck) said : #3

Thanks for the quick reply. Here is the output for #1:

$ sudo fdisk -l; dmesg | tail; lsb_release -a; uname -a
[sudo] password for gm-ma:

Disk /dev/sdb: 160.0 GB, 160041885696 bytes
255 heads, 63 sectors/track, 19457 cylinders, total 312581808 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x000e5adb

   Device Boot Start End Blocks Id System
/dev/sdb1 2048 304904191 152451072 83 Linux
/dev/sdb2 304906238 312580095 3836929 5 Extended
/dev/sdb5 304906240 312580095 3836928 82 Linux swap / Solaris

Disk /dev/sda: 40.0 GB, 40000000000 bytes
255 heads, 63 sectors/track, 4863 cylinders, total 78125000 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0xaf0c99a7

   Device Boot Start End Blocks Id System
/dev/sda1 * 63 78124094 39062016 7 HPFS/NTFS/exFAT
[ 24.633925] type=1400 audit(1324227611.679:24): apparmor="STATUS" operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" pid=1109 comm="apparmor_parser"
[ 24.641023] type=1400 audit(1324227611.687:25): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/cupsd" pid=1109 comm="apparmor_parser"
[ 30.728184] EXT4-fs (sdb1): re-mounted. Opts: errors=remount-ro,commit=0
[ 30.880029] eth0: no IPv6 routers present
[ 31.114090] init: plymouth-stop pre-start process (1559) terminated with status 1
[36103.180050] usb 1-2: new high speed USB device number 3 using ehci_hcd
[36237.895655] usb 1-2: USB disconnect, device number 3
[36270.152067] usb 1-2: new high speed USB device number 4 using ehci_hcd
[36347.880538] usb 1-2: USB disconnect, device number 4
[43557.064052] usb 1-2: new high speed USB device number 5 using ehci_hcd
LSB Version: core-2.0-ia32:core-2.0-noarch:core-3.0-ia32:core-3.0-noarch:core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch:cxx-3.0-ia32:cxx-3.0-noarch:cxx-3.1-ia32:cxx-3.1-noarch:cxx-3.2-ia32:cxx-3.2-noarch:cxx-4.0-ia32:cxx-4.0-noarch:desktop-3.1-ia32:desktop-3.1-noarch:desktop-3.2-ia32:desktop-3.2-noarch:desktop-4.0-ia32:desktop-4.0-noarch:graphics-2.0-ia32:graphics-2.0-noarch:graphics-3.0-ia32:graphics-3.0-noarch:graphics-3.1-ia32:graphics-3.1-noarch:graphics-3.2-ia32:graphics-3.2-noarch:graphics-4.0-ia32:graphics-4.0-noarch:printing-3.2-ia32:printing-3.2-noarch:printing-4.0-ia32:printing-4.0-noarch:qt4-3.1-ia32:qt4-3.1-noarch
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric
Linux gmma-KT600-8237 3.0.0-14-generic #23-Ubuntu SMP Mon Nov 21 20:34:47 UTC 2011 i686 athlon i386 GNU/Linux

And here is the output for #2:

$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 04b8:085d Seiko Epson Corp.
Bus 001 Device 005: ID 04b0:0323 Nikon Corp.

Does your system have a 40Gb drive and a 160Gb drive in?

If you run:

sudo apt-get install gphoto2; clear; gphoto2 –auto-detect

What is output

Thanks

http://ubuntuforums.org/showthread.php?t=1502511

Has an interesting script, you will need to modify it with your ID from lsusb which is:

04b0:0323

I've not used it but a quick review of the code seems to make sense.

Adam Dingle (adam-yorba) said : #7

This bug is known upstream:

http://redmine.yorba.org/issues/3358

More comments or debugging information are certainly welcome on that ticket.

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