Can't connect to internet or network.

Asked by rabaal

I recently got locked out of my PC...again....when my antivirus decided to add an important system32 file to its virus list..*sigh*
So I burned Ubuntu onto a CD and loaded it up into my PC. everything works fine but my computer will not connect to the internet. I use DSL and I use a router because I have 3 pc's in my house. Mine being the only one with Ubuntu on it.
I've tried connecting the line to my computer from the router, and i've tried connecting it directly from the modem. Still nothing works. I've run all the little Programs from the FAQ's (the ones i have anyone, quite a few of them i don't even have, Like System -> Administration-> network or network settings) but to no avail my computer is adamantly refusing to connect to my network or my internet directly.

I'm Running version 8.10 and am wondering if i should downgrade (if thats the right word) to version 8.04

Or if theres some sort of utility i can download to diagnose my problem.

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Hemanth (hemanth-hm) said :
#1

Are you on a Static line ?

--
'I am what I am because of who we all are'
http://www.ubunt2.blogspot.com
-- Hemanth HM

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rabaal (anakedmonkey) said :
#2

I believe so.

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rabaal (anakedmonkey) said :
#3

Also when typing in the config eth1 command it says its not recognized

Revision history for this message
Nikos Efthimiou (nikos-efthimiou) said :
#4

pls give us the result of

[code]

lshw

[/code]

Revision history for this message
rabaal (anakedmonkey) said :
#5

I copied it all down for ya.

I'm pretty sure this is the only part your interested in.

 *-network
                description: Ethernet interface
                product: RTL-8139/8139C/8139C+
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: f
                bus info: pci@0000:02:0f.0
                logical name: eth0
                version: 10
                serial: 00:0c:6e:64:3c:03
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical
                configuration: broadcast=yes driver=8139too driverversion=0.9.28 latency=64 maxlatency=64 mingnt=32 module=8139too multicast=yes

But If not, here's the whole long 'Ol list

    description: Computer
    width: 32 bits
  *-core
       description: Motherboard
       physical id: 0
     *-memory
          description: System memory
          physical id: 0
          size: 2024MiB
     *-cpu
          product: Intel(R) Pentium(R) 4 CPU 2.60GHz
          vendor: Intel Corp.
          physical id: 1
          bus info: cpu@0
          version: 15.2.9
          size: 18EHz
          width: 32 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe pebs bts cid xtpr
          configuration: id=0
        *-logicalcpu:0
             description: Logical CPU
             physical id: 0.1
             width: 32 bits
             capabilities: logical
        *-logicalcpu:1
             description: Logical CPU
             physical id: 0.2
             width: 32 bits
             capabilities: logical
        *-cache:0
             description: L1 cache
             physical id: 0
             size: 8KiB
        *-cache:1
             description: L2 cache
             physical id: 1
             size: 512KiB
     *-pci
          description: Host bridge
          product: 82865G/PE/P DRAM Controller/Host-Hub Interface
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 02
          width: 32 bits
          clock: 33MHz
          configuration: driver=agpgart-intel module=intel_agp
        *-pci:0
             description: PCI bridge
             product: 82865G/PE/P PCI to AGP Controller
             vendor: Intel Corporation
             physical id: 1
             bus info: pci@0000:00:01.0
             version: 02
             width: 32 bits
             clock: 66MHz
             capabilities: pci bus_master
           *-display UNCLAIMED
                description: VGA compatible controller
                product: NV40 [GeForce 6800]
                vendor: nVidia Corporation
                physical id: 0
                bus info: pci@0000:01:00.0
                version: a1
                width: 32 bits
                clock: 66MHz
                capabilities: bus_master cap_list
                configuration: latency=64 maxlatency=1 mingnt=5
        *-usb:0
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master
             configuration: driver=uhci_hcd latency=0 module=uhci_hcd
        *-usb:1
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
             vendor: Intel Corporation
             physical id: 1d.1
             bus info: pci@0000:00:1d.1
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master
             configuration: driver=uhci_hcd latency=0 module=uhci_hcd
        *-usb:2
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
             vendor: Intel Corporation
             physical id: 1d.2
             bus info: pci@0000:00:1d.2
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master
             configuration: driver=uhci_hcd latency=0 module=uhci_hcd
        *-usb:3
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
             vendor: Intel Corporation
             physical id: 1d.3
             bus info: pci@0000:00:1d.3
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master
             configuration: driver=uhci_hcd latency=0 module=uhci_hcd
        *-usb:4
             description: USB Controller
             product: 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller
             vendor: Intel Corporation
             physical id: 1d.7
             bus info: pci@0000:00:1d.7
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=ehci_hcd latency=0 module=ehci_hcd
        *-pci:1
             description: PCI bridge
             product: 82801 PCI Bridge
             vendor: Intel Corporation
             physical id: 1e
             bus info: pci@0000:00:1e.0
             version: c2
             width: 32 bits
             clock: 33MHz
             capabilities: pci bus_master
           *-firewire
                description: FireWire (IEEE 1394)
                product: TSB43AB22/A IEEE-1394a-2000 Controller (PHY/Link)
                vendor: Texas Instruments
                physical id: e
                bus info: pci@0000:02:0e.0
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list
                configuration: driver=ohci1394 latency=64 maxlatency=4 mingnt=3 module=ohci1394
           *-network
                description: Ethernet interface
                product: RTL-8139/8139C/8139C+
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: f
                bus info: pci@0000:02:0f.0
                logical name: eth0
                version: 10
                serial: 00:0c:6e:64:3c:03
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical
                configuration: broadcast=yes driver=8139too driverversion=0.9.28 latency=64 maxlatency=64 mingnt=32 module=8139too multicast=yes
        *-isa
             description: ISA bridge
             product: 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master
             configuration: latency=0
        *-ide
             description: IDE interface
             product: 82801EB/ER (ICH5/ICH5R) IDE Controller
             vendor: Intel Corporation
             physical id: 1f.1
             bus info: pci@0000:00:1f.1
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: ide bus_master
             configuration: driver=ata_piix latency=0 module=ata_piix
        *-serial UNCLAIMED
             description: SMBus
             product: 82801EB/ER (ICH5/ICH5R) SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 02
             width: 32 bits
             clock: 33MHz
             configuration: latency=0
        *-multimedia
             description: Multimedia audio controller
             product: 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller
             vendor: Intel Corporation
             physical id: 1f.5
             bus info: pci@0000:00:1f.5
             version: 02
             width: 32 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=Intel ICH latency=0 module=snd_intel8x0
  *-scsi
       physical id: 1
       bus info: scsi@2
       logical name: scsi2
       capabilities: scsi-host
       configuration: driver=usb-storage
  *-network DISABLED
       description: Ethernet interface
       physical id: 2
       logical name: pan0
       serial: 82:0d:9f:87:fa:0f
       capabilities: ethernet physical
       configuration: broadcast=yes driver=bridge driverversion=2.3 firmware=N/A multicast=yes

Revision history for this message
Tom (tom6) said :
#6

8.04 is the last stable release with Long Term Support. Everyone with 8.10 should upgrade to 9.04 sometime soonish, i'm going to leave it until about a month after release, i think. 8.10 should be fine.

The best way to install Ubuntu is like this
https://help.ubuntu.com/community/BootFromCD
https://help.ubuntu.com/community/WindowsDualBoot

Linux tends to be quite good at helping fix Windows problems so don't give up hope unless you've just wiped it of course lol. It does take a little while to get used to linux and if you have teething troubles then that can make things awkward but don't worry. You'll soon be enjoying a linux, hopefully Ubuntu, just like the rest of us.

It might be worth dropping to a command-line to get some info about this. Go up to the top taskbar and click on

Applications - Accessories - Terminal

and into the terminal/command window/console type

ifconfig

and this should get you some, hopefully usefull info about etho0, eth1, lo etc. As a new ex-Windows user you might also be interested in some of these links for referencing occasionally.

https://help.ubuntu.com/community/SwitchingToUbuntu/FromWindows

https://help.ubuntu.com/community/FreeSoftwareAlternatives

http://winehq.org/
Note that Wine is included as standard in Ubuntu

Also installing programs is best done through one of the Package Managers rather than just downloading random stuff over the net - a relief after Windows

Good luck and regards from
Tom :)

Revision history for this message
rabaal (anakedmonkey) said :
#7

Sadly when my windows OS locked me out I didn't have time to prepare any of the most useful stuff like drivers, Network info and so forth. I just turned my comp on and Poof..nada. That's what led to the switch, well, and I abhor windows lawl, i was just to lazy to get rid of it because its what I was used to. I'm loving the Linux OS, its just I'm not used to the way it works yet. Its really user friendly thank god which is why I'm sorta banging my head against my desk on this one, i just can't figure it out.

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Rodolphe Ortalo (rodolphe-ortalo) said :
#8

post the output of the "ifconfig" command please and also the content of this file: "/etc/network/interfaces"

NB: given your hardware description as output by lshw, your ethernet card is undoubtly supported, so it must be a network configuration issue.
Hints (for standard configuration): If this is the only network card in the system, ifconfig should report it as "eth0". And it your router distributes IP adresses via DHCP, you should have two lines "iface eth0 inet dhcp" and "auto eth0" in your /etc/network/interfaces file. If your router does not use DHCP, then you will need to do additional configuration. if you are familiar with the command line, "man interfaces" is your friend; if not...

Revision history for this message
Tom (tom6) said :
#9

Can you copy&paste the info into a text-file and save to floppy/cd/usb? Gedit is a good text editor. Try right-clicking in a folder. Ok, i think i am going to cheat and attach this to a bug-report so that you can send attachments to that bug-report. I really shouldn't do this but otherwise it's going to be tricky to send all that info. Follow the links to the bug report and go to the bottom of the thread and try "Add Comment" - then you should be able to attach a file.

Hope this makes some sense.
Good luck and regards from
Tom :)

Revision history for this message
Nikos Efthimiou (nikos-efthimiou) said :
#10

As Rodolphe said the HW is ok. This is a first step. Do as the guys told you and I think that you will have a working network at no-time... ;-P

Revision history for this message
rabaal (anakedmonkey) said :
#11

I checked my ect / network / interfaces file and it has two lines
auto lo
iface lo inet loopback

ifconfig reports back

eth0 Link encap:Ethernet HWaddr 00:0c:6e:64:3c:03
          inet6 addr: fe80::20c:6eff:fe64:3c03/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
          Interrupt:19 Base address:0xb800

lo Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:278 errors:0 dropped:0 overruns:0 frame:0
          TX packets:278 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:17840 (17.8 KB) TX bytes:17840 (17.8 KB)

Revision history for this message
Tom (tom6) said :
#12

Sorry i have confused the issue. I though the info would be some more really long lists but actually was quite short. In Wolvix Hunter try clicking on the icon that's a "crossed spanner and screwdriver" then "networks" or "internet" and then on the "Configure network" button. Hopefully Hunter will be able to connect you now.

Alternatively it sounds like other people here are giving much better advice. Dropping to the command-line usually gives you better tools, especially in setting up networking. Rodolphe Ortalo is giving some really good advice there. To get to a command-line (in Ubuntu) go up to the top taskbar and click on

Applications - Administration - Terminal

This should open what we call a terminal console but is like a command window in Windows. Of course the commands are much easier and more helpful - for example to find out some info about the "ls" command (lower case "LS") type

ls --help

or for more about Totem movie player type

totem --help

also if you find you need to type a long line try pressing the "Tab" key and watch it try to 'autocomplete' in an intelligent 'predictive texting' type of way. Also double pressing "Tab" can be intereesting when you're halfway through typing something. For more help on the command-line here's a guide
https://help.ubuntu.com/community/UsingTheTerminal
https://help.ubuntu.com/community/CommandlineHowto
errr, i was looking for the fun one but only found those reference ones instead, sorry :(

Good luck and regards from
Tom :)

Revision history for this message
rabaal (anakedmonkey) said :
#13

I'll try that right now an see what i get, by the way, i'm loving all the support you guys are giving me, i really glad there are so many people willing to help a newb =-)

Revision history for this message
rabaal (anakedmonkey) said :
#14

trieds ythe net config on wolfix and nothin *sigh*

Revision history for this message
rabaal (anakedmonkey) said :
#15

I went under the network setup and edited the auto eth0's IPv4 settings, when left on its own it automatically tries to connect via auto-DHCP which fails every time. So i switched over to manual and typed in my DNS server address netmask ect and it said i was connected but i tried to go on the net and nothing would come up. I tried to ping a few sites under network tools and it tells me that nothing is found and i also tried to ping a specific IP and 0 packets go through.

Revision history for this message
Tom (tom6) said :
#16

If you are in a Lan network (or wireless one) then you should be able to set your own IP address. You can also ping straight from the command-line but you'll need to press CtrlC to stop it trying to send out packets at some point or else it will go on all day. Try pinging your main router/gateway/server machine. The default address from your side is

192.168.0.1

but the rest of the world would see it as something else of course. Usually network admins change this number a little so don't worry if you can't ping it. If the gateway machine is something like

192.168.30.1

then try setting yours as

192.168.30.23

if it refuses then 24, 25 etc until it allows you a number - i would just pick a number fairly randomly. Then try pinging the server/router/gateway machine again.

If at any point you can ping your gateway/server/router then you should be able to test out whether a particular number is already taken BEFORE trying to assign that number to your machine but as i said above i ususally just try a random number on a small network or ask the network admin which one i'm allowed to use if the network is large.

Good luck and regards from
Tom :)

Revision history for this message
Tom (tom6) said :
#17

Oh, don't worry about Wolvix not working i was just hoping it would find a good setting we could copy into Ubuntu ;) heheheh, cheating i know ;)

Revision history for this message
Tom (tom6) said :
#18

Has there been any progress on this yet? I think i have totally confused everything now so please post a new question about this. People will be able to access the information from here and it'd be good to have some new people looking into help fix this
https://answers.edge.launchpad.net/ubuntu/+source/network-manager/+addquestion

Apols and regards from
Tom :)

Revision history for this message
Tom (tom6) said :
#19

Hi :)

Have you been able to test the new Ubuntu 10.04 before it gets officially released?
http://www.ubuntulinux.org/testing/lucid/beta1
Trying it as a LiveCd or as an extra dual/multi-boot would be ideal. Developers and everyone are keen to try to iron out any problems before 10.04 gets officially released so you might find faster & more effective answers to your bug reports which would make 10.04 work better on your system for you

Thanks and regards from
Tom :)

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