Ubuntu
network-manager package

wifi is not getting recognized and connected

Asked by Nikitha

Wifi wireless connection is not happening on my ubuntu 16.04 and please fix this.
There is some problem from your OS.
You should fix it as soon as possible

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: alsa-base 1.0.25+dfsg-0ubuntu5
ProcVersionSignature: Ubuntu 4.8.0-39.42~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-39-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D0p: nikitha 1726 F...m pulseaudio
 /dev/snd/controlC0: nikitha 1726 F.... pulseaudio
CurrentDesktop: Unity
Date: Tue Mar 7 04:18:10 2017
InstallationDate: Installed on 2017-02-27 (7 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: alsa-driver
Symptom: audio
Title: PCI/internal sound card not detected
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/21/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.14
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 81A9
dmi.board.vendor: HP
dmi.board.version: 57.51
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.14:bd07/21/2016:svnHP:pnHPPavilionx360Convertible:pvrType1ProductConfigId:rvnHP:rn81A9:rvr57.51:cvnHP:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion x360 Convertible
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

Question information

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For:
Ubuntu network-manager Edit question
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This question was originally filed as bug #1670635.

Revision history for this message
Bhavani Shankar (bhavi) said : 		#1

Converting this to a question against network-manager and not alsa-driver as the information above seems generic to be supported via supported via support tracker.

Revision history for this message
Bhavani Shankar (bhavi) said : 		#2

what does

sudo lshw -class network command output say?

Can you please paste the output for further analysis

Revision history for this message
Manfred Hampl (m-hampl) said : 		#3

For diagnostic purposes please follow the steps in https://help.ubuntu.com/community/WirelessTroubleshootingProcedure with the only deviation, that you should not create a new question document (with the link ending in +addquestion), but paste all output into this question document that has already been created https://answers.launchpad.net/ubuntu/+source/network-manager/+question/531498

Revision history for this message
Jeremy (wa113y3s) said : 		#4

The fix is usually to open terminal and enter
echo "blacklist acer-wmi" | sudo tee /etc/modprobe.d/acer-wmi.conf
Reboot

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