Nautilus will not open an external hard drive with NTFS file system

Asked by Tony Morton on 2015-09-24

Error mounting /dev/sdb1 at /media/tony/Expansion Drive: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sdb1" "/media/tony/Expansion Drive"' exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.
Failed to sync device /dev/sdb1: No such device
Failed to close volume /dev/sdb1: No such device

NB I noted a recent update that referred to the NTFS file system and prior to that update I had no problem accessing the external hard drive that I use for backup. Now I cannot access that hard drive, a Seagate Expansion Portable Drive

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Ubuntu nautilus Edit question
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Tony Morton
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Not a bug. NTFS inconsistencies can and do occur, there are steps provided in the output to resolve this.

Can you please try the steps to resolve mentioned in the output?


Tony Morton (tonymorton-net) said : #3

Many thanks for the reply. I have side-stepped the problem by re-formatting the external hard drive as ext4 instead of NTFS and it now works just fine. I did not understand the instructions in the output, particularly as they seemed to refer to using Windows rather than Linux?

Please marked this issue as CLOSED