fonts cannot be downloaded

Asked by Peter Pasedach

I keep getting the following update information:

Failure to download extra data files

The following packages requested additional data downloads after package installation, but the data could not be downloaded or could not be processed.


The download will be attempted again later, or you can try the download again now. Running this command requires an active Internet connection.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ttf-mscorefonts-installer 3.6ubuntu2
ProcVersionSignature: Ubuntu 5.0.0-23.24~18.04.1-generic 5.0.15
Uname: Linux 5.0.0-23-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Aug 15 02:17:18 2019
InstallationDate: Installed on 2018-09-25 (323 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
SourcePackage: msttcorefonts
UpgradeStatus: No upgrade log present (probably fresh install)

Question information

English Edit question
Ubuntu msttcorefonts Edit question
No assignee Edit question
Last query:
Last reply:

This question was originally filed as bug #1840199.

Revision history for this message
Chris Guiver (guiverc) said :

Thank you for taking the time to report this issue and helping to make Ubuntu better.

Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at if you are uncertain if they are bugs.

You can also find help with your problem in the support forum of your local Ubuntu community or asking at or For help on reporting bugs, see

I converted to a question as I believe it's a network or firewall issue, and specific to your network/machine/area/etc

Revision history for this message
Bashing-om (bashing-om) said :

Hey Peter -

Or maybe failed to sign the EULA ?

Maybe try and re-install ttf founts package and then "OK" the agreement:
sudo apt update
sudo apt upgrade
sudo apt install --reinstall install ttf-mscorefonts-installer

When the EULA pops up use the space bar to page down, Tab to highlight "Ok", then Enter.

-maybe yes-

Revision history for this message
Peter Pasedach (q-p-d) said :

[Already posted under my original bug report]

To me it now looks to be the same problem like this bug here: . There people are reporting that the newer debian package does not have the problem with the mirrors. I've downloaded and installed it, it succeeds in downloading all the fonts.

Revision history for this message
Chris Guiver (guiverc) said :

Thank you Peter. I'll have a look when I get a chance.

Revision history for this message
Chris Guiver (guiverc) said :

I had a discussion with tomreyn on #ubuntu-bugs ( , and an email has been sent to juliank, A fix is required (ie. work/backporting..)

Highlights are

it's a package doing a network transaction during installation, those tend to fail in all kinds of unreproducible ways due to the network layer

Can you help with this problem?

Provide an answer of your own, or ask Peter Pasedach for more information if necessary.

To post a message you must log in.