fonts cannot be downloaded

Asked by Peter Pasedach on 2019-08-15

I keep getting the following update information:

Failure to download extra data files

The following packages requested additional data downloads after package installation, but the data could not be downloaded or could not be processed.

ttf-mscorefonts-installer

The download will be attempted again later, or you can try the download again now. Running this command requires an active Internet connection.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ttf-mscorefonts-installer 3.6ubuntu2
ProcVersionSignature: Ubuntu 5.0.0-23.24~18.04.1-generic 5.0.15
Uname: Linux 5.0.0-23-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Thu Aug 15 02:17:18 2019
InstallationDate: Installed on 2018-09-25 (323 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
PackageArchitecture: all
SourcePackage: msttcorefonts
UpgradeStatus: No upgrade log present (probably fresh install)

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu msttcorefonts Edit question
Assignee:
No assignee Edit question
Last query:
2019-08-15
Last reply:
2019-08-15

This question was originally filed as bug #1840199.

Chris Guiver (guiverc) said : #1

Thank you for taking the time to report this issue and helping to make Ubuntu better.

Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs.

You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs.

I converted to a question as I believe it's a network or firewall issue, and specific to your network/machine/area/etc

Bashing-om (bashing-om) said : #2

Hey Peter -

Or maybe failed to sign the EULA ?

Maybe try and re-install ttf founts package and then "OK" the agreement:
sudo apt update
sudo apt upgrade
sudo apt install --reinstall install ttf-mscorefonts-installer

When the EULA pops up use the space bar to page down, Tab to highlight "Ok", then Enter.

-maybe yes-

Peter Pasedach (q-p-d) said : #3

[Already posted under my original bug report]

To me it now looks to be the same problem like this bug here:

https://bugs.launchpad.net/ubuntu/+source/msttcorefonts/+bug/1713615 . There people are reporting that the newer debian package does not have the problem with the mirrors. I've downloaded http://ftp.de.debian.org/debian/pool/contrib/m/msttcorefonts/ttf-mscorefonts-installer_3.7_all.deb and installed it, it succeeds in downloading all the fonts.

Chris Guiver (guiverc) said : #4

Thank you Peter. I'll have a look when I get a chance.

Chris Guiver (guiverc) said : #5

I had a discussion with tomreyn on #ubuntu-bugs (https://irclogs.ubuntu.com/2019/08/15/%23ubuntu-bugs.txt) , and an email has been sent to juliank, A fix is required (ie. work/backporting..)

Highlights are

it's a package doing a network transaction during installation, those tend to fail in all kinds of unreproducible ways due to the network layer

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