Keyboard doesn't work after upgrade

Asked by Bernardo Alcaraz on 2020-10-30

Hi team,
I upgrade Ubuntu from 20.04 to 20.10 and my keyboard doesn't work;

Computer model: ASUS X556UQK
Actual kernel 5.8.0-26-generic

I can't fix it yet; Do you know any solution to do?
Thanks
Regards

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: linux-image-5.8.0-26-generic 5.8.0-26.27
ProcVersionSignature: Ubuntu 5.8.0-26.27-generic 5.8.14
Uname: Linux 5.8.0-26-generic x86_64
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: edudeus 2665 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Fri Oct 30 01:00:15 2020
InstallationDate: Installed on 2020-01-21 (282 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
MachineType: ASUSTeK COMPUTER INC. X556UQK
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-26-generic root=UUID=f29e31ee-e739-45a3-b13a-bfbc546ae80b ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.8.0-26-generic N/A
 linux-backports-modules-5.8.0-26-generic N/A
 linux-firmware 1.190
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/08/2019
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X556UQK.318
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X556UQK
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX556UQK.318:bd08/08/2019:br5.12:svnASUSTeKCOMPUTERINC.:pnX556UQK:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX556UQK:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: VivoBook
dmi.product.name: X556UQK
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu linux Edit question
Assignee:
No assignee Edit question
Solved by:
Bernardo Alcaraz
Solved:
2020-11-25
Last query:
2020-11-25
Last reply:
2020-11-08
Bernardo Alcaraz (alcaraz251) said : #1

Hi team,
I upgrade Ubuntu from 20.04 to 20.10 and my keyboard doesn't work;

Computer model: ASUS X556UQK
Actual kernel 5.8.0-26-generic

I can't fix it yet; Do you know any solution to do?
Thanks
Regards

Bernard Stafford (bernard010) said : #2

Did you try unplugging the keyboard and plug it back in . Check the accessibility menu in Setting make sure they are all off ->
Bounce keys - Slow keys.
Settings - Region & Language - Input sources are for the correct keyboard layout. Example: English(?)

Bernardo Alcaraz (alcaraz251) said : #3

Bernard Stafford (bernard010), It's a Laptop.
I can use an external keyboard without problems. Well, I modified the kernel to another old and resolve it!
Thanks for your assistance.
Regards.