[ 29.278112] toshiba_haps: ACPI call to query HDD protection failed

Asked by Ka Duchamp on 2019-07-16

booting only possible in recovery mode since 18.04 update
dmesg: [ 29.278112] toshiba_haps: ACPI call to query HDD protection failed
ACPI off (grub) doesn't affect the booting

Question information

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Status:
Answered
For:
Ubuntu linux Edit question
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Last query:
2019-08-16
Last reply:
2019-08-16
Bashing-om (bashing-om) said : #1

Ka Duchamp; Hello

As you say " since 18.04 update";
What results in booting an older kernel ?

Ka Duchamp (kurdvdv) said : #2

Hey Bashing-om,
You were hidden in spam folders, sorry to be late to reply, anyway thanks for your attention.
- the 32bitset laptop always needs to boot in recovery mode, also in older kernels.
- it updates every time I open it and then mostly gives a warning that somethings wrong and a report needs to be send.
I checked fora and it seems to be an old Toshiba issue. Talking about old, the machine is old.
Well, bye, looking out for your suggestions, yours K

Bashing-om (bashing-om) said : #3

 Ka Duchamp; HUmmm ...

Let's see what the package manager has to relate.
In the recovery mode - networking enabled - post back the results:
sudo apt update
sudo apt upgrade
sudo apt -f install
sudo dpkg --configure -a
sudo dpkg -C

We try and isolate the fault.

-small steps-

Ka Duchamp (kurdvdv) said : #4

Ola,
After the update/grading, it gives no results on the next commands. K

Manfred Hampl (m-hampl) said : #5

I assume there are different issues.

1. [ 29.278112] toshiba_haps: ACPI call to query HDD protection failed
This message seems rather irrelevant to me.
It occurs late after booting (time code 29 secs after start).
It indicates that the kernel tries to invesitgate whether it can activate hard disk protection, and fails to detect it (which is no surprise if your hardware is very old). There should not be any consequences.

2. "gives a warning that somethings wrong and a report needs to be send."
There is a known problem, that once a crash has happened, the system wants to report this after each booting.

What is the output of the command
ls /var/crash

3. "booting only possible in recovery mode"
What happens, if you try booting normally? (black screen, keyboard not working, ...?)
Which options in recovery mode do you select to successfully boot?

4. General question:
For diagnostic purposes please provide the full output that you receive when you execute the following commands:

uname -a
lsb_release -crid
sudo apt update

Ka Duchamp (kurdvdv) said : #6

Hi Manfred,
Thanks for your concern. Here is what I gathered:

– sudo ls /var/crash: _usr_bin_openbox.1000.crash _usr_bin_pcmanfm.1000.crash

3- booting starts, after half a minute HDD action stops (led doesn’t flash) and I get a black screen, no prompt and at times the fan is going crazy, sometimes nothing happens, at other times the screen ends up with a beam of pixel scramble, the Toshiba Satellite Pro A 120 doesn’t do anything even after a 15’ waiting.
I stop the machine hard with the knob and reboot, doing nothing, not selecting a grub mode, I get an other LUBUNTU 18.04 screen (other lettertype) and then I’m prompted to log in as is usual.

4- uname -a: Linux kaA120 4.15.0-55-generic #60-Ubuntu SMP Tue Jul 2 18:21:56 UTC 2019 i686 i686 i686 GNU/Linux
 - lsb_release -crid:
Distributor ID: Ubuntu
Description: Ubuntu 18.04.2 LTS
Release: 18.04
Codename: bionic
- sudo apt update
[sudo] wachtwoord voor ka:
Geraakt:1 http://files2.eid.belgium.be/debian bionic InRelease
Geraakt:2 http://ftp.belnet.be/ubuntu.com/ubuntu bionic InRelease
Geraakt:3 http://ftp.belnet.be/ubuntu.com/ubuntu bionic-updates InRelease
Geraakt:4 http://ftp.belnet.be/ubuntu.com/ubuntu bionic-backports InRelease
Geraakt:5 http://archive.canonical.com/ubuntu bionic InRelease
Geraakt:6 http://be.archive.ubuntu.com/ubuntu bionic InRelease
Geraakt:7 http://be.archive.ubuntu.com/ubuntu bionic-updates InRelease
Geraakt:8 http://be.archive.ubuntu.com/ubuntu bionic-backports InRelease
Geraakt:9 http://security.ubuntu.com/ubuntu bionic-security InRelease
Geraakt:10 http://files.eid.belgium.be/debian bionic InRelease
Geraakt:11 http://ppa.launchpad.net/gezakovacs/ppa/ubuntu bionic InRelease
Geraakt:12 http://ftp.belnet.be/ubuntu.com/ubuntu bionic-security InRelease
Pakketlijsten worden ingelezen... Klaar
Boom van vereisten wordt opgebouwd
De statusinformatie wordt gelezen... Klaar
Alle pakketten zijn up-to-date.
(=dutch: all packets are up-to-date)

Is that OK? Nice to hear more, thanks to all.

Manfred Hampl (m-hampl) said : #7

For the recurring crash reporting Messages:
Delete the old crash files with the command

sudo rm /var/crash/*.crash

I hope that this will end asking to send a report.

For the necessity to boot in recovery mode:
I have no idea what there is happening on your system.

And the output of apt (the package management system):
There is no warning or error message shown, which is a good sign.
A bit strage is the mixture of different servers, you seem to use the Belgian coutry mirror (be.archive.ubuntu.com), and a local one (ftp.belnet.be) which should provide identical contents.

Ka Duchamp (kurdvdv) said : #8

Dear,
sudo rm /var/crash/*.crash : the file doesn't exist (I'm a lubuntu user)
The message [ 29.278112] toshiba_haps: ACPI call to query HDD protection failed shows in recovery mode before login in only the number changes [15.#######]

Manfred Hampl (m-hampl) said : #9

As already said, the message
[ (timecode) ] toshiba_haps: ACPI call to query HDD protection failed
can safely be ignored.
It indicates that the kernel tries to investigate whether it can activate hard disk protection, and fails to detect it (which is no surprise if your hardware is very old).

Can you help with this problem?

Provide an answer of your own, or ask Ka Duchamp for more information if necessary.

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