14.10 LTS USB device failure, inux version 3.16.0-23-generic (buildd@phianna) (gcc version 4.9.1 (Ubuntu 4.9.1-16ubuntu6) ) #31-Ubuntu SMP Tue Oct 21 17:56:17 UTC 2014 (Ubuntu 3.16.0-23.31-generic 3.16.4)

Asked by wenxiaocong on 2016-10-22

When reset the USB 3.0 Device, Will intermittent happen all Usb port non-function, Must reboot will back to normal.
But if try reset USB 3.0 device again, issue will be happen again.

When issue happen the Syslog shows:
 Line 1143: Oct 20 18:28:07 dell-OptiPlex-3040 kernel: [ 859.562324] xhci_hcd 0000:00:14.0: Stopped the command ring failed, maybe the host is dead
 Line 1144: Oct 20 18:28:07 dell-OptiPlex-3040 kernel: [ 859.562358] xhci_hcd 0000:00:14.0: Abort command ring failed
 Line 1145: Oct 20 18:28:07 dell-OptiPlex-3040 kernel: [ 859.562377] xhci_hcd 0000:00:14.0: HC died; cleaning up
 Line 1146: Oct 20 18:28:07 dell-OptiPlex-3040 kernel: [ 859.562410] xhci_hcd 0000:00:14.0: Error while assigning device slot ID
 Line 1147: Oct 20 18:28:07 dell-OptiPlex-3040 kernel: [ 859.562436] xhci_hcd 0000:00:14.0: Max number of devices this xHCI host supports is 64.

Ubuntu 14.10 is EOL and no longer supported in any way. I suggest you run a final full backup of your data and then wipe the installation off the system. You can then do a clean install of Xenial. Xenial is LTS and supported until April 2021.

Ubuntu 14.10 also is not LTS. The LTS releases are in April every 2 years.

8.04
10.04
12.04
14.04
16.04

Are all the LTS releases of Ubuntu. Currently only 14.04, 16.04 and 16.10 (latest release but is not LTS) are supported by the Ubuntu community and Canonical.

wenxiaocong (jefferywen) said : #3

Andrew, Thank you for your help! But we try test with 14.04 LTS 64bit also have the same issue.
It's used the Intel 6th CPU and Intel 100 Chipset.
We try to test with 16.10 it's normally. May we have some package to fixed usb issue with 14.04 or 14.10? Many thanks!

wenxiaocong (jefferywen) said : #4

Sorry, Added some log under 14.04 LTS ubuntu for reference, I think this is maybe upgrade to 14.10 is better?

[ 0.000000] Linux version 4.4.0-31-generic (buildd@lgw01-43) (gcc version 4.8.4 (Ubuntu 4.8.4-2ubuntu1~14.04.3) ) #50~14.04.1-Ubuntu SMP Wed Jul 13 01:07:32 UTC 2016 (Ubuntu 4.4.0-31.50~14.04.1-generic 4.4.13)

Oct 22 07:13:01 SH-11F3R-A03-0603 kernel: [223969.855141] usb 1-3: device descriptor read/64, error -110
Oct 22 07:13:16 SH-11F3R-A03-0603 kernel: [223985.071553] usb 1-3: device descriptor read/64, error -110
Oct 22 07:13:16 SH-11F3R-A03-0603 kernel: [223985.287398] usb 1-3: new high-speed USB device number 117 using xhci_hcd
Oct 22 07:13:21 SH-11F3R-A03-0603 kernel: [223990.399661] usb 1-3: device descriptor read/64, error -110
Oct 22 07:13:36 SH-11F3R-A03-0603 kernel: [224005.615948] usb 1-3: device descriptor read/64, error -110
Oct 22 07:13:37 SH-11F3R-A03-0603 kernel: [224005.831871] usb 1-3: new high-speed USB device number 118 using xhci_hcd
Oct 22 07:13:42 SH-11F3R-A03-0603 kernel: [224010.839992] xhci_hcd 0000:00:14.0: Command completion event does not match command
Oct 22 07:13:42 SH-11F3R-A03-0603 kernel: [224010.840035] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
Oct 22 07:13:47 SH-11F3R-A03-0603 kernel: [224016.055937] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
Oct 22 07:13:47 SH-11F3R-A03-0603 kernel: [224016.260098] usb 1-3: device not accepting address 118, error -62

I want to upload some of the dsmge and syslof for analysis, But i can't find how to do it, Many thanks!

14.10 will never get any new packages or patches. We cannot support dead releases.

If you install 14.04 and report a bug it may get resolved as Trusty is supported until April 2019

Can you help with this problem?

Provide an answer of your own, or ask wenxiaocong for more information if necessary.

To post a message you must log in.