oneiric libreoffice doc looks fine on screen but prints as mostly commas on hp P1102w printer

Asked by Chris Hermansen

I have:
machines upgraded to 11.10 from 11.04
all fixes up to date
an HP LaserJet Professional 1102w printer
a one-page LibreOffice document that is just plain text

When I view this document on-screen, it looks fine. When I print it, many (probably 80%) of the characters print as commas. Converting the same document to PDF, then viewing / printing it with Document Reader, all works as expected (ie no surplus of commas).

This did not happen in 11.04.

It seems like a bug to me but there seem to be so many moving parts (cups, hplip, the printer, LibreOffice, the document) I am uncertain about how / where to report it.

Any advice, please and thank you?

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Ubuntu libreoffice Edit question
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actionparsnip (andrew-woodhead666) said :
#1

Can you give the output of:

lsb_release -a; dpkg -l | grep libreoff

Thanks

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Chris Hermansen (c-hermansen) said :
#2

clh@avignon:~$ lsb_release -a; dpkg -l | grep libreoff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric
ii libreoffice-base-core 1:3.4.3-3ubuntu2 office productivity suite -- shared library
ii libreoffice-calc 1:3.4.3-3ubuntu2 office productivity suite -- spreadsheet
ii libreoffice-common 1:3.4.3-3ubuntu2 office productivity suite -- arch-independent files
ii libreoffice-core 1:3.4.3-3ubuntu2 office productivity suite -- arch-dependent files
ii libreoffice-draw 1:3.4.3-3ubuntu2 office productivity suite -- drawing
ii libreoffice-emailmerge 1:3.4.3-3ubuntu2 office productivity suite -- email mail merge
ii libreoffice-gnome 1:3.4.3-3ubuntu2 office productivity suite -- GNOME integration
ii libreoffice-gtk 1:3.4.3-3ubuntu2 office productivity suite -- GTK+ integration
ii libreoffice-help-en-gb 1:3.4.3-1ubuntu1 office productivity suite -- English_british help
ii libreoffice-help-en-us 1:3.4.3-3ubuntu2 office productivity suite -- English_american help
ii libreoffice-help-es 1:3.4.3-1ubuntu1 office productivity suite -- Spanish help
ii libreoffice-help-fr 1:3.4.3-1ubuntu1 office productivity suite -- French help
ii libreoffice-impress 1:3.4.3-3ubuntu2 office productivity suite -- presentation
ii libreoffice-l10n-common 1:3.4.3-1ubuntu1 common files for LibreOffice language and help packages
ii libreoffice-l10n-en-gb 1:3.4.3-1ubuntu1 office productivity suite -- English_british language package
ii libreoffice-l10n-en-za 1:3.4.3-1ubuntu1 office productivity suite -- English_southafrican language package
ii libreoffice-l10n-es 1:3.4.3-1ubuntu1 office productivity suite -- Spanish language package
ii libreoffice-l10n-fr 1:3.4.3-1ubuntu1 office productivity suite -- French language package
ii libreoffice-math 1:3.4.3-3ubuntu2 office productivity suite -- equation editor
ii libreoffice-style-human 1:3.4.3-3ubuntu2 office productivity suite -- Crystal symbol style
ii libreoffice-writer 1:3.4.3-3ubuntu2 office productivity suite -- word processor

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actionparsnip (andrew-woodhead666) said :
#3

All I can recommend is run:

ubuntu-bug libreoffice-gnome

And report the issue. At least you have a work around printing via PDF, Could try opening the file in Abiword too.

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marcus aurelius (adbiz) said :
#4

you'll need to reinstall your hplip file. there isn't an updated one on hp's site for 11.10 yet. but if you have your old driver handy, you can reinstall that. i did and it works for me.

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Chris Hermansen (c-hermansen) said :
#5

actionparsnip, thanks. I was refraining from reporting a bug because I wasn't sure the problem was in LibreOffice but maybe in the HP driver or CUPS or ... ?

Marcus Aurelius, thanks. I installed the latest version of HPLIP from http://hplipopensource.com but that did not work for me.

I did a fresh install of 11.10 from CD and I don't seem to have the comma problem from that; the problem happens on machines that have been upgraded from 11.04.

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Tony Pursell (ajpursell) said :
#6

You say that a PDF prints OK. I assume that you did File > Export as PDF...

Can you go to File > Print > General tab > Device and see what Printer Language Type is selected and maybe change it and see if that makes any difference.

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Jonas Lundgren (iro-lp) said :
#7

I have almost the same problem.
On 11.10 LibreOffice docs looks fine on screen but complete unreadable when printed. A lot of charachters has switched or been replaced by others. For example all "r" and "e" are now "a".
If I export my .odt to a .pdf I can open it with the document viewer and print it out perfect.
the problem appears both in write and calc.

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barteksalsa (barteksalsa) said :
#8

I have the same problem (appears when Polish characters are used in Writer/Calc/etc). In File -> Print -> {printer} -> Properties -> Device tab -> Printer Language Type, I need to select "Postscript Level 3" instead of "PDF" and then printout looks ok. Does anyone know how to get rid of "PDF" option in that menu?

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Ott Maaten (ott-maaten) said :
#9

To barteksalsa - Yes it worked! Changing PDF to Postscript Level 3 in Device tab all seems to be OK.

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