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installation-guide package

subprocess new pre-installation script returned error exit status 85

Asked by dexner.max

lab2@lab2-VirtualBox:~/Documents/lotus_notes853FP3_linuxUb$ sudo dpkg -i ibm_lotus_notes_fixpack-8.5.3.i586.deb
[sudo] password for lab2:
(Reading database ... 143534 files and directories currently installed.)
Unpacking ibm-lotus-notes-fixpack (from ibm_lotus_notes_fixpack-8.5.3.i586.deb) ...
dpkg: error processing ibm_lotus_notes_fixpack-8.5.3.i586.deb (--install):
 subprocess new pre-installation script returned error exit status 85
Errors were encountered while processing:
 ibm_lotus_notes_fixpack-8.5.3.i586.deb

I got this problem when install LOtus Notes 8.5.3 in UBuntu 12.04 32 bits.Can anyone explain to me why this happen?

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Manfred Hampl
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actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

lsb_release -a; uname -a

Thanks

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dexner.max (dexner-max) said : 		#2

Did you mean this one?
lab2@lab2-VirtualBox:~/Documents/lotus_notes853FP3_linuxUb$ lsb_release -a; uname -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.3 LTS
Release: 12.04
Codename: precise
Linux lab2-VirtualBox 3.8.0-29-generic #42~precise1-Ubuntu SMP Wed Aug 14 15:31:16 UTC 2013 i686 i686 i386 GNU/Linux

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Best Manfred Hampl (m-hampl) said : 		#3

When a package is installed on Ubuntu with dpkg (or with apt-get which in turn calls dpkg), several scripts are executed (preinst, postinst, prerm and postrm). It seems that for whatever reason the preinst script of the lotus notes package aborts with status 85

Please check for the contents of that script file, I guess its file name will be something like
/var/lib/dpkg/info/ibm-lotus-notes.preinst

Maybe it is possible to identify which of the steps in that script fails with that error status to find the root cause of your problem.

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dexner.max (dexner-max) said : 		#4

Thanks Manfred Hampl, that solved my question.