HP envy 4500e no wireless installation possible

Asked by Michael Vandewalle on 2015-02-28

Impossible to use printer HP envy 4500e wireless in Ubuntu 14.04 LTS 64bit.

# situation: 2 dualboot computers:
# PC1 Win7 + Linux
# PC2 Linux + Ubuntu
# In the Linux machines the wireless-setup of this printer succeeds, but after a restart of the computer, he is not seen anymore.
# Therfore i tried in Ubuntu: and here the setup ends in an error = not installed.
# Note that all works fine in Win7.
# The printer can be accessed via his email-address.

michael@HP-dc7600:~$ uname -a
Linux HP-dc7600 3.13.0-45-generic #74-Ubuntu SMP Tue Jan 13 19:36:28 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

# The problem is the same with or without firewall.
# Samba is not installed.
# All programs are up to date.

# During Installation with HPLIP 3.15.2 the setup finds the printer on 192.168.2.12 on full amplitude.
# It goes wrong at the end:

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hp-setup (last part in step 3):

michael@HP-dc7600:~$ hp-setup 192.168.2.12

HP Linux Imaging and Printing System (ver. 3.15.2)
Printer/Fax Setup Utility ver. 9.0

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Searching for device...
error: Device not found. Please make sure your printer is properly connected and powered-on.

# Altough: the wireless printer, together with other sources, is visible in the available connections to connect the computer to internet.
# Installation as USB device = OK

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> THE PRINTER:
# HP envy 4500e
# Firmware revision MKM1FN1449AR
# Hostname HPA43573
# Serial CN4CL240JB05X4

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hp-check (printer not connected on USB):

michael@HP-dc7600:~$ hp-check
Saving output in log file: /home/michael/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.2)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.13.0-45-generic #74-Ubuntu SMP Tue Jan 13 19:36:28 UTC 2015 GNU/Linux
 Host: HP-dc7600
 Proc: 3.13.0-45-generic #74-Ubuntu SMP Tue Jan 13 19:36:28 UTC 2015 GNU/Linux
 Distribution: ubuntu 14.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.2
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 14.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.2
html=/usr/share/doc/hplip-3.15.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Bestand of map bestaat niet

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1425026725
pending_upgrade_time = 0
latest_available_version = 3.15.2

[installation]
date_time = 28-02-15 17:08:20
version = 3.15.2

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/usb/ENVY_4500_series?serial=CN4CL240JB05X4"
printer_name = ENVY-4500-series
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.10 OK -
 scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.23 OK -
 xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.998 OK -
 cups CUPS - Common Unix Printing System REQUIRED 1.1 1.7.2 OK 'CUPS Scheduler is running'
 policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
 network network -wget OPTIONAL - 1.15 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus - Message bus system REQUIRED - 1.6.18 OK -

-------------------------
| General Dependencies |
-------------------------

 libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.1 OK -
 python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.0 OK -
 reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.0 OK -
 python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
 pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.10.4 OK -
 python-xml Python XML libraries REQUIRED - 2.1.0 OK -
 libusb libusb - USB library REQUIRED - 1.0 OK -
 cups-image CUPS image - CUPS image development files REQUIRED - 1.7.2 OK -
 libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.2 OK -
 sane-devel SANE - Scanning library development files REQUIRED - 1.0.23 OK -
 pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
 python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.6 OK -
 pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.10.4 OK -
 libjpeg libjpeg - JPEG library REQUIRED - - OK -
 libpthread libpthread - POSIX threads library REQUIRED - 2.19 OK -
 python-devel Python devel - Python development files REQUIRED 2.2 2.7.6 OK -
 cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 1.7.2 OK -
 sane SANE - Scanning library REQUIRED - 1.0.23 OK -

---------------
| COMPILEDEP |
---------------

 libtool libtool - Library building support services REQUIRED - 2.4.2 OK -
 gcc gcc - GNU Project C and C++ Compiler REQUIRED - 4.8.2 OK -
 make make - GNU make utility to maintain groups of programs REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.15.2 OK -
 hpmudext IO-Extension REQUIRED - 3.15.2 OK -

-----------------------
| Scan Configuration |
-----------------------

 scanext Scan-SANE-Extension REQUIRED - 3.15.2 OK -
 hpaio HPLIP-SANE-Backend REQUIRED - 3.15.2 OK 'hpaio found in /etc/sane.d/dll.conf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

ENVY-4500-series
----------------
Type: Printer
Device URI: hp:/usb/ENVY_4500_series?serial=CN4CL240JB05X4
PPD: /etc/cups/ppd/ENVY-4500-series.ppd
PPD Description: HP Envy 4500 Series, hpcups 3.15.2
Printer status: printer ENVY-4500-series is idle. enabled since za 28 feb 2015 10:33:29 CET
error: Unable to communicate with device (code=12): hp:/usb/ENVY_4500_series?serial=CN4CL240JB05X4
error: Device not found
error: Communication status: Failed

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 1
Total Warnings: 0

Done.
michael@HP-dc7600:~$

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu hplip Edit question
Assignee:
No assignee Edit question
Last query:
2015-03-01
Last reply:
2015-03-02

Is it a network printer?
If so can you ping it's IP ok?

This is a wireless printer.
Installed also in 2 Linux machines (setup and ping is there OK, but after a restart: no ping anymore)
Also installed on a Win7 machine: everything is fine and works.
The printer has an e-mail-address and can be accessed this way.

In Ubuntu, i can see him in the possible network connections.
In the setup he is found with maximum receiving, but in step 3 it goes wrong: he is not found (see hp-setup).
Ping=NOK
For me, that is the contradiction: ububtu sees him, but, jou can not ping him.

Have you tried restarting the router, the reboot the printer. You can then retry

SOLVED.

In short, the situation: 2 dualboot computers:
PC1 Win7 + Linux (Linux 17 Qiana Cinnamon 64bit)
PC2 Linux + Ubuntu (Ubuntu 14.04 LTS 64bit)

In the Linux machines the wireless-setup of this printer succeeds, but after a restart of the computer, he is not seen anymore.
Therefore i tried in Ubuntu: and here the setup ends in an error = not installed.
Note that all works fine in Win7 wireless.
The printer can wireless be accessed via his email-address.

The problem is the same with or without firewall.
All programs are up to date.

Same for Linux and Ubuntu:
during Installation with HPLIP 3.15.2 the setup finds the printer with full amplitude.
Only at that moment the printer works.
In Linux:
After a while, or after a system restart nothing goes.
Even a ping in the terminal says: host unreachable.
Altough: the wireless printer, together with other sources, at that moment is visible in the available connectiontable to connect the computer to internet.

Conclusion: in one program the system sees him, in hplip not.

Each time i do a again complete setup, it is the same.
In Linux, after a restart: no ping to the printer.
In Linux, in the HP Device Manager:
-sometimes after a great number of manual refreshes, i could see all the possible actions,
-and sometimes it worked a little bit faster by first starting Xsane from the system menu, naturally this ends with an error, but afterwards, sometimes the refresh in the HP Device Manager worked than immediately,
-but most of the times, it was impossible.

All these tests where with a dynamic IP-address in the printer.
I changed it into a static IP-address and now it works.
Because the worst thing that can happen with dynamic IP-addresses, is a restart of the router!

It put me on this way because i had the same difficultus connecting the 2 computers together, it only works with a static IP-address.

By the way, on the Win7 platform:
After i changed the printers IP-address into static (completely other IP), it was not nessesary to run software, the software discovered itself that the printer had a new IP-address.
I do'nt know if this is thanks to Win7 or HP software.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> THE PRINTER:

HP envy 4500e
Firmware revision MKM1FN1449AR
Hostname HPA43573
Serial CN4CL240JB05X4

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

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