Ubuntu
hplip package

HP driver prints incorrect margins on CD

Asked by VanillaMozilla

I have an HP C309a, which will print on CDs. This works well under Windows but the margins are NEVER correct on a CD under Linux. The image is always offset by about 3 to 8 mm (and sometimes resized), which is very considerable if you see it. The problem occurs printing either from Evince or LibreOffice, so the problem appears to be either the HP driver or some other common component.

A file created by LibreOffice for Ubuntu prints correctly on Windows but not on Ubuntu. A file created under LibreOffice for Windows prints correctly on Windows but not on Ubuntu. Likewise, a PDF file prints correctly on Windows but not on Ubuntu

Furthermore, the LibreOffice print menu shows a preview with an incorrectly offset image.

The page size and margins were set automatically for a CD by LO Windows. The page is 5.12" square, with margins set to 0.20". Again, that works correctly under Windows but not Linux. (A 5" page or a 120 mm page with zero margins also fails for Linux.)

The file consists of two large, CENTERED circles, which should appear centered on the CD. I can supply a file for troubleshooting.

There are VERY many settings, but I have explored them thoroughly. There are VERY many layers of printer adjustments. I believe I have them all set correctly, but it would be difficult to know for sure. In particular, I do not have it set to resize on printing.

Any suggestions? I really think this warrants a bug report. And even if it turns out that I am doing something wrong, there's an urgent need for clear and correct dirctions. Thanks.

Question information

Language:
English Edit question
Status:
Open
For:
Ubuntu hplip Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

uname -a; lsb_release -a; dpkg -l | grep hplip

Thanks

Revision history for this message
VanillaMozilla (vanillamozilla) said : 		#2

Linux Opal 3.0.0-32-generic-pae #51-Ubuntu SMP Thu Mar 21 16:09:48 UTC 2013 i686 i686 i386 GNU/Linux
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric
ii hplip 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging System (HPLIP)
ii hplip-cups 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii hplip-data 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging - data files
ii hplip-doc 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging - documentation
ii hplip-gui 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging - GUI utilities (Qt-based)

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

Oneiric has less than 2 weeks support left. I suggest you upgrade to Precise (by clean install or via the web). Precise is LTS and supported til April 2017.

Revision history for this message
VanillaMozilla (vanillamozilla) said : 		#4

OK, how's this? As far as I know, it doesn't work in ANY version, and never has, on either computer.

Linux Garnet 3.2.0-40-generic #64-Ubuntu SMP Mon Mar 25 21:22:26 UTC 2013 i686 i686 i386 GNU/Linux
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.2 LTS
Release: 12.04
Codename: precise
ii hplip 3.12.2-1ubuntu3.1 HP Linux Printing and Imaging System (HPLIP)
ii hplip-data 3.12.2-1ubuntu3.1 HP Linux Printing and Imaging - data files
ii hplip-gui 3.12.2-1ubuntu3.1 HP Linux Printing and Imaging - GUI utilities (Qt-based)

Revision history for this message
Launchpad Janitor (janitor) said : 		#5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
VanillaMozilla (vanillamozilla) said : 		#6

I'm going to bump this. This problem requires me to run a Windows computer just for this use.

Can you help with this problem?

Provide an answer of your own, or ask VanillaMozilla for more information if necessary.

To post a message you must log in.