Scan failure on HP Photosmart C1580 All-in-one

Asked by Andrew Leeming on 2012-03-17

Ubuntu 11.10 and HP Photosmart C1580: normal printing works well, but when I try to scan a document to the computer I get an ERROR message: "error during CMS conversion. Could not open ICM profile" using HPLIP, or nothing on the HP Scan menu/Start scan buttons.Can anyone solve the problem?

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu hplip Edit question
Assignee:
No assignee Edit question
Solved by:
actionparsnip
Solved:
2012-03-20
Last query:
2012-03-20
Last reply:
2012-03-19

Can you give the output of:

lsb_release -a; uname -a; dpkg -l | grep hplip

Thanks

Andrew Leeming (a-leeming) said : #2

andrew@andrew-desktop:~$ lsb_release -a
For actionpartsnip 2012-03-17,
the following output requested:-

andrew@andrew-desktop-$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric

andrew@andrew-desktop:~$ uname -a
Linux andrew-desktop 3.0.0-17-generic #30-Ubuntu SMP Thu Mar 8 20:45:39 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
andrew@andrew-desktop:~$

andrew@andrew-desktop:~$ dpkg -l|grep hplip
ii hplip 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging System (HPLIP)
ii hplip-cups 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii hplip-data 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging - data files
ii hplip-gui 3.11.7-1ubuntu3.1 HP Linux Printing and Imaging - GUI utilities (Qt-based)

There is HPLIP 3.12.2 on the HPLIP site, the newer version may help

Andrew Leeming (a-leeming) said : #4

Thanks actionparsnip, that solved my question.