A3 printer not full width or height

Asked by Rich.b on 2011-08-13

Although the Printer Window is showing the FULL image and is set to portrait 11.7ins x 16.5ins the printer only prints image 8.3ins x11.7ins.

I believe that A3 printing is selected.

Dell 2400 Dimension Ubuntu 11.04

I believe that HPLIP is currently installed (this was done about 3 months ago)

Please HELP

thank you


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Ubuntu hplip Edit question
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Can you give the output of:

dpkg -l | grep hplip;lsb_release -a

The make and model of the system is moot, the issue is the printer which you haven't given the model of.....This is possibly the most important piece of information we need and you left it out.

Rich.b (aybi30) said : #2

dpkg -l| grep hplip;lsb_release -a
ii hplip 3.11.1-2ubuntu2 HP Linux Printing and Imaging System (HPLIP)
ii hplip-cups 3.11.1-2ubuntu2 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii hplip-data 3.11.1-2ubuntu2 HP Linux Printing and Imaging - data files
ii hplip-gui 3.11.1-2ubuntu2 HP Linux Printing and Imaging - GUI utilities (Qt-based)
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.04
Release: 11.04
Codename: natty

Rich.b (aybi30) said : #3

Printer is HP Deskjet 1220c pc

Rich.b (aybi30) said : #4

It is an A3 Printer

There is a 3.11.7 (slight update) which may help. Are you setting correct settings in the printing app?

Why did you not mention the printer model in your question?

Rich.b (aybi30) said : #6

Thank you for very quick response, (No info on printer) put it down to a senior moment ! I have been retired for 6 years....

I an also dyslexic, so I miss out hole words when I am writing, and when I read it back I add them in even though they are not there.... it's not easy...

Do I up date this from Ubuntu download site Synaptic Package Manager.


Grab the run file from the HPLIP site, mark it as executable and run it in a terminal as user (not sudo). Hope it helps.

Rich.b (aybi30) said : #8

Sorry to ask again, I do not quite understand your instructions.

How is this file downloaded and from were and is this done in Terminal?

Please could you kindly give me a few more instructions.



Rich.b (aybi30) said : #9

Could see HPLIP 3.11.7 on Synaptic Package Manager.

Ah then it will already be installed. AllI can recommend is check printing settings. Also try printing from different apps.

Rich.b (aybi30) said : #11

I should have said Could NOT see HPLIP 3.11.7 on Synaptic Package Manager.

Rich.b (aybi30) said : #12

download from site and it said :- Could not open the file /home/richard/Downloads/hplip-3.11.7.run.
gedit has not been able to detect the character encoding.
Please check that you are not trying to open a binary file.
Select a character encoding from the menu and try again.

Rich.b (aybi30) said : #13

sh hplid-3.11.7.run
sh: Can't open hplid-3.11.7.run

Rich.b (aybi30) said : #14

I am trying to Print from PDF file which is of drawing house plan

chmod +x /home/richard/Downloads/hplip-3.11.7.run; /home/richard/Downloads/hplip-3.11.7.run

Will run it for you

Rich.b (aybi30) said : #16

Thank you Andrew most helpful, it did take some time to down load and install but seems to have completed successfully.

Have only had time to try the A3 printer once, but still there are missing parts on the right-hand side and the bottom.

Will look for and check setting again to see if I have missed any thing.


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