Ubuntu
hplip package

Can't add printers in HP Toolbox anymore

Asked by DanielV

I'm running Ubuntu Natty and am able to open HP Toolbox by running the command hp-toolbox. It starts and tells me that I have no HP printers added. When I click the button 'Setup device...', nothing really happens! The window briefly disappears and then appears again.

Some more info:
daniel@daniel:~$ lsb_release -a; dpkg -l | grep hplip
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.04
Release: 11.04
Codename: natty
ii hplip 3.11.1-2ubuntu2 HP Linux Printing and Imaging System (HPLIP)
ii hplip-cups 3.11.1-2ubuntu2 HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
ii hplip-data 3.11.1-2ubuntu2 HP Linux Printing and Imaging - data files
ii hplip-gui 3.11.1-2ubuntu2 HP Linux Printing and Imaging - GUI utilities (Qt-based)

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu hplip Edit question
Assignee:
No assignee Edit question
Solved by:
actionparsnip
Solved:
Last query:
Last reply:
Revision history for this message
DanielV (danielveldkamp-deactivatedaccount) said : 		#1

hp-check[4420]: info: :
Initializing. Please wait...
Ubuntu

11.04

scheduler is running

1.4.6

Linux daniel 2.6.38-8-generic-pae #42-Ubuntu SMP Mon Apr 11 05:17:09 UTC 2011 i686 athlon i386 GNU/Linux

hp-check[4420]: info: :
hp-check[4420]: info: :---------------
hp-check[4420]: info: :| SYSTEM INFO |
hp-check[4420]: info: :---------------
hp-check[4420]: info: :
hp-check[4420]: info: :[01mBasic system information:[0m
hp-check[4420]: info: :Linux daniel 2.6.38-8-generic-pae #42-Ubuntu SMP Mon Apr 11 05:17:09 UTC 2011 i686 athlon i386 GNU/Linux

hp-check[4420]: info: :
hp-check[4420]: info: :[01mDistribution:[0m
hp-check[4420]: info: :ubuntu 11.04
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking Python version...[0m
hp-check[4420]: info: :OK, version 2.7.1 installed
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[4420]: info: :OK, version 4.8.3 installed.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for CUPS...[0m
hp-check[4420]: info: :Status: scheduler is running
hp-check[4420]: info: :Version: 1.4.6
hp-check[4420]: info: :error_log is set to level: warn
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[4420]: info: :dbus daemon is running.
hp-check[4420]: info: :python-dbus version: 0.83.1
hp-check[4420]: info: :
hp-check[4420]: info: :
hp-check[4420]: info: :------------------------------------
hp-check[4420]: info: :| COMPILE AND RUNTIME DEPENDENCIES |
hp-check[4420]: info: :------------------------------------
hp-check[4420]: info: :
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: CUPS devel- Common Unix Printing System development files...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: CUPS image - CUPS image development files...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: DBus - Message bus system...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: gcc - GNU Project C and C++ Compiler...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: libcrypto - OpenSSL cryptographic library...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: libjpeg - JPEG library...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: libnetsnmp-devel - SNMP networking library development files...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: libpthread - POSIX threads library...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: libtool - Library building support services...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: libusb - USB library...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: make - GNU make utility to maintain groups of programs...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: Python devel - Python development files...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: Python 2.2 or greater - Python programming language...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: SANE - Scanning library development files...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :
hp-check[4420]: info: :----------------------
hp-check[4420]: info: :| HPLIP INSTALLATION |
hp-check[4420]: info: :----------------------
hp-check[4420]: info: :
hp-check[4420]: info: :
hp-check[4420]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[4420]: info: :HPLIP 3.11.3a currently installed in '/usr/share/hplip'.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[4420]: info: :# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.11.3a

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.11.3a
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=no
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=no
cups-drv-install=no
cups-ppd-install=no
internal-tag=3.11.3a
restricted-build=no
ui-toolkit=no
qt3=no
qt4=no
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no

hp-check[4420]: info: :
hp-check[4420]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[4420]: info: :# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

hp-check[4420]: info: :
hp-check[4420]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[4420]: info: :[installation]
date_time = 05/07/2011 11:17:45
version = 3.11.3a

[last_used]
device_uri = "hp:/net/HP_LaserJet_Professional_P1102w?zc=HPLaserJet"
printer_name =
working_dir = .

[settings]
systray_visible = 0
systray_messages = 0

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = true
type = 2

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

hp-check[4420]: info: :
hp-check[4420]: info: :--------------------------
hp-check[4420]: info: :| DISCOVERED USB DEVICES |
hp-check[4420]: info: :--------------------------
hp-check[4420]: info: :
hp-check[4420]: info: :No devices found.
hp-check[4420]: info: :
hp-check[4420]: info: :---------------------------------
hp-check[4420]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[4420]: info: :---------------------------------
hp-check[4420]: info: :
hp-check[4420]: info: :
hp-check[4420]: info: :[01mDymoLabelWriter[0m
hp-check[4420]: info: :[01m---------------[0m
hp-check[4420]: info: :Type: Unknown
hp-check[4420]: info: :Device URI: usb://DYMO/LabelWriter%20400?serial=06091509120378
hp-check[4420]: info: :PPD: /etc/cups/ppd/DymoLabelWriter.ppd
hp-check[4420]: info: :PPD Description: Dymo Label Printer
hp-check[4420]: info: :Printer status: printer DymoLabelWriter disabled since Tue 03 May 2011 01:58:10 PM CEST -
 Unplugged or turned off

warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
hp-check[4420]: info: :
hp-check[4420]: info: :
hp-check[4420]: info: :----------------------
hp-check[4420]: info: :| SANE CONFIGURATION |
hp-check[4420]: info: :----------------------
hp-check[4420]: info: :
hp-check[4420]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[4420]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[4420]: info: :

No scanners were identified. If you were expecting something different,

check that the scanner is plugged in, turned on and detected by the

sane-find-scanner tool (if appropriate). Please read the documentation

which came with this software (README, FAQ, manpages).

hp-check[4420]: info: :
hp-check[4420]: info: :---------------------
hp-check[4420]: info: :| PYTHON EXTENSIONS |
hp-check[4420]: info: :---------------------
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[4420]: info: :OK, found.
hp-check[4420]: info: :
hp-check[4420]: info: :
hp-check[4420]: info: :
hp-check[4420]: info: :---------------
hp-check[4420]: info: :| USER GROUPS |
hp-check[4420]: info: :---------------
hp-check[4420]: info: :
hp-check[4420]: info: :daniel adm lp dialout cdrom plugdev lpadmin admin sambashare

hp-check[4420]: info: :[32;01mUser member of group 'lp'. Enables print/ scan/ fax.[0m
hp-check[4420]: info: :[32;01mUser member of group 'lpadmin'.[0m
hp-check[4420]: info: :
hp-check[4420]: info: :-----------
hp-check[4420]: info: :| SUMMARY |
hp-check[4420]: info: :-----------
hp-check[4420]: info: :
error: 1 error or warning.
hp-check[4420]: info: :
hp-check[4420]: info: :Please refer to the installation instructions at:
hp-check[4420]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[4420]: info: :
hp-check[4420]: info: :Done.

Revision history for this message
DanielV (danielveldkamp-deactivatedaccount) said : 		#2

Here is a screenshot of the window I'm referring to:
http://www.danielveldkamp.nl/internet/setupdevice.png

After clicking on the marked button, no new wizard appears anymore. In the past it worked just fine.

Revision history for this message
Best actionparsnip (andrew-woodhead666) said : 		#3

Try grabbing the latest hplip and install it:
http://hplipopensource.com/hplip-web/install/install/index.html

Revision history for this message
DanielV (danielveldkamp-deactivatedaccount) said : 		#4

Thanks, that solved the problem. Initially I installed that version in the first place, but unfortunately error messages arose regarding qt4. I solved that by installing hplip-gui via Synaptic earlier, but appearantly that also replaced my newest version of hplip with an older version.

Revision history for this message
DanielV (danielveldkamp-deactivatedaccount) said : 		#5

Thanks actionparsnip, that solved my question.