Ubuntu
hplip package

scanner not working

Asked by Larry Jordan

     Hi. Had my multi-function printer(s) all set up to scan, but when I tried recently I couldn't scan any more. Output of 'scanimage -L' is:

WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hpaio:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q' is a Hewlett-Packard Officejet_6500_E709n all-in-one

      I applied updates from the update manager just a few days before I tried to scan, possibly updating something I shouldn't have. I've checked, and have the latest version of hplip. Any ideas?

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Revision history for this message
subliminalfix (subliminalfix) said : 		#1

https://help.ubuntu.com/community/HPPrinterInstallation

hope that helps

also try changing your printer package in application>acessories>print jobs to hp printer
under the add remove in that same sub section

Revision history for this message
Larry Jordan (larryjor) said : 		#2

     Not getting much from that, subliminal... maybe I should have provided more information. Site says to include all this, after I looked. I'm using Ubuntu 9.10, and the output of hp-check -t is:

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux HPLinux-desktop 2.6.31-20-generic #58-Ubuntu SMP Fri Mar 12 05:23:09 UTC 2010 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.6b currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.6b

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.9.6b
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.6b.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no

Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = HP_Fax
working_dir = .
device_uri = "hp:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.6b.4
date_time = 04/18/2010 11:19:51

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone = (303) 375-0054

[refresh]
rate = 30
enable = true
type = 2

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

  Device URI Model
  -------------------------------- -----------------------
  hp:/usb/Officejet_6500_E709n?ser HP Officejet 6500 E709n
  ial=MY92Q5113J056Q

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP_Fax
------
Type: Fax
Device URI: hpfax:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q
PPD: /etc/cups/ppd/HP_Fax.ppd
PPD Description: HP Fax hpijs
Printer status: printer HP_Fax is idle. enabled since Tue 13 Apr 2010 05:12:40 PM MDT
Communication status: Good

MFC-5840CN
----------
Type: Unknown
Device URI: usb://Brother/MFC-5840CN
PPD: /etc/cups/ppd/MFC-5840CN.ppd
PPD Description: Brother MFC-5840CN CUPS v1.1
Printer status: printer MFC-5840CN is idle. enabled since Tue 19 Jan 2010 05:19:45 PM MST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

Officejet_6500_E709n
--------------------
Type: Printer
Device URI: hp:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q
PPD: /etc/cups/ppd/Officejet_6500_E709n.ppd
PPD Description: HP Officejet 6500 e709n, hpcups 3.9.6b
Printer status: printer Officejet_6500_E709n is idle. enabled since Sun 18 Apr 2010 11:Processing page 6...
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hpaio:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q' is a Hewlett-Packard Officejet_6500_E709n all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

-----------------
| USB I/O SETUP |
 -----------------

Checking for permissions of USB attached printers...

HP Device 0x4512 at 001:003:
    Device URI: hp:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q
    Device node: /dev/bus/usb/001/003
    Mode: 0660
getfacl: Removing leading '/' from absolute path names
# file: dev/bus/usb/001/003
# owner: lp
# group: lp
user::rw-
user:larry:rw-
group::rw-
mask::rw-
other::---

HP Device 0x207 at 008:002:
warning: Device URI: (Makeuri FAILED)

---------------
| USER GROUPS |
 ---------------

larry adm dialout fax cdrom audio dip plugdev scanner fuse lpadmin netdev admin sambashare

-----------
| SUMMARY |
 -----------

error: 2 errors and/or warnings.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

     So I'm seeing the warnings as:
1) as originally noted, Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hpaio:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q' is a Hewlett-Packard Officejet_6500_E709n all-in-one

2) HP Device 0x207 at 008:002:
warning: Device URI: (Makeuri FAILED)

     Since the first one is directly related to scanning, and part of what's needed to set up sane/xsane in Linux anyway, I'm looking at that first. Not finding anything quickly. Everything else is working in hplip - well, I assume.... I don't fax very much, so can't swear that it works, but have printed just fine and status stuff shows ok. Nothing there for scanning, though.

Revision history for this message
subliminalfix (subliminalfix) said : 		#3

----------
Type: Unknown
Device URI: usb://Brother/MFC-5840CN
PPD: /etc/cups/ppd/MFC-5840CN.ppd
PPD Description: Brother MFC-5840CN CUPS v1.1
Printer status: printer MFC-5840CN is idle. enabled since Tue 19 Jan 2010 05:19:45 PM MST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.

Officejet_6500_E709n

i notice this two times in your output as well

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

----------
Type: Unknown
Device URI: usb://Brother/MFC-5840CN
PPD: /etc/cups/ppd/MFC-5840CN.ppd
PPD Description: Brother MFC-5840CN CUPS v1.1
Printer status: printer MFC-5840CN is idle. enabled since Tue 19 Jan 2010 05:19:45 PM MST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP

depending on the value of wich is greater i would lean toward trying my terminal with the full line of sudo command shown there

sudo aptitude install --assume-yes cupsddk cupsddk-drivers

hope that helps
hope that helps

applications>acessories>terminal

Revision history for this message
Larry Jordan (larryjor) said : 		#4

     Asked Launchpad about the Brother printer showing up there once before. Seems to be nothing I can do about that. It worked okay with the message in there before, though.
     Tried the full line for cups ddk, result was:

sudo aptitude install --assume-yes cupsddk cupsddk-drivers
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 9 not upgraded.
Need to get 0B of archives. After unpacking 0B will be used.
Writing extended state information... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done

     So, looks like nothing new to install there. Trying again to 'see' the scanner portion with scanimage results in:

scanimage -L
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hpaio:/usb/Officejet_6500_E709n?serial=MY92Q5113J056Q' is a Hewlett-Packard Officejet_6500_E709n all-in-one

      Still the same problem.

Revision history for this message
subliminalfix (subliminalfix) said : 		#5

sorry your still having trouble , im not sure what else to try hope someone can give yousome more insight dont give up!!

Revision history for this message
gem (s-worm) said : 		#6

I`m encountered this bug to.
maria@maria-desktop:~$ hp-scan -g --file=./1.jpg

HP Linux Imaging and Printing System (ver. 3.9.8)
Scan Utility ver. 2.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

hp-scan[10938]: debug: getDeviceUri(None, None, ['hpaio'], {'scan-type': (<built-in function gt>, 0)}, , True)
hp-scan[10938]: debug: Mode=2
hp-scan[10938]: debug: hp:/net/HP_LaserJet_M1120n_MFP?ip=192.168.80.90: back_end:hp is_hp:True bus:net model:HP_LaserJet_M1120n_MFP serial: dev_file: host:192.168.80.90 zc: port:1
hp-scan[10938]: debug: Cache miss: hp_laserjet_m1120n_mfp
hp-scan[10938]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-scan[10938]: debug: Searching for section [hp_laserjet_m1120n_mfp] in file /usr/share/hplip/data/models/models.dat
hp-scan[10938]: debug: Found section [hp_laserjet_m1120n_mfp] in file /usr/share/hplip/data/models/models.dat
hp-scan[10938]: debug: {'hpaio:/net/HP_LaserJet_M1120n_MFP?ip=192.168.80.90': ['HP-LaserJet-m1120n-MFP']}
Using device: hpaio:/net/HP_LaserJet_M1120n_MFP?ip=192.168.80.90

WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
Using device hpaio:/net/HP_LaserJet_M1120n_MFP?ip=192.168.80.90
Opening connection to device...
error: SANE: Error during device I/O (code=9)

---------------
| SYSTEM INFO |
 ---------------

Basic system information:
Linux maria-desktop 2.6.31-20-generic #58-Ubuntu SMP Fri Mar 12 05:23:09 UTC 2010 i686 GNU/Linux

Distribution:
ubuntu 9.10

Checking Python version...
OK, version 2.6.4 installed

Checking PyQt 4.x version...
OK, version 4.6 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.4.1
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
 ------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS - Common Unix Printing System...
OK, found.

Checking for dependency: CUPS DDK - CUPS driver development kit...
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
To install this dependency, execute this command:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: CUPS image - CUPS image development files...
OK, found.

Checking for dependency: DBus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.

Checking for dependency: libjpeg - JPEG library...
OK, found.

Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.

Checking for dependency: libpthread - POSIX threads library...
OK, found.

Checking for dependency: libtool - Library building support services...
OK, found.

Checking for dependency: libusb - USB library...
OK, found.

Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.

Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.

Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.

Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.

Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.

Checking for dependency: Python devel - Python development files...
OK, found.

Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.

Checking for dependency: Python XML libraries...
OK, found.

Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.

Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.

Checking for dependency: Reportlab - PDF library for Python...
OK, found.

Checking for dependency: SANE - Scanning library...
OK, found.

Checking for dependency: SANE - Scanning library development files...
OK, found.

Checking for dependency: scanimage - Shell scanning program...
OK, found.

Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.

----------------------
| HPLIP INSTALLATION |
 ----------------------

Currently installed HPLIP version...
HPLIP 3.9.8 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.8

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
eula = 1
installed = 1

Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = HP-LaserJet-m1120n-MFP
working_dir = .
device_uri = hpaio:/net/HP_LaserJet_M1120n_MFP?ip=192.168.80.90

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.8.36
date_time = 04/29/10 11:35:36

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5

--------------------------
| DISCOVERED USB DEVICES |
 --------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
 ---------------------------------

HP-LaserJet-m1120n-MFP
----------------------
Type: Printer
Device URI: hp:/net/HP_LaserJet_M1120n_MFP?ip=192.168.80.90
PPD: /etc/cups/ppd/HP-LaserJet-m1120n-MFP.ppd
PPD Description: HP LaserJet m1120n MFP hpijs, 3.9.8
Printer status: printer HP-LaserJet-m1120n-MFP is idle. enabled since Wed Apr 28 10:23:01 2010
Required plug-in status: Installed
Communication status: Good

----------------------
| SANE CONFIGURATION |
 ----------------------

'hpaio' in '/etc/sane.d/dll.conf'...
'hpaio' in '/etc/sane.d/dll.d/hplip'...
OK, found. SANE backend 'hpaio' is properly set up.

Checking output of 'scanimage -L'...
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hpaio:/net/HP_LaserJet_M1120n_MFP?ip=192.168.80.90' is a Hewlett-Packard HP_LaserJet_M1120n_MFP all-in-one

---------------------
| PYTHON EXTENSIONS |
 ---------------------

Checking 'cupsext' CUPS extension...
OK, found.

Checking 'pcardext' Photocard extension...
OK, found.

Checking 'hpmudext' I/O extension...
OK, found.

Checking 'scanext' SANE scanning extension...
OK, found.

---------------
| USER GROUPS |
 ---------------

maria adm dialout cdrom plugdev lpadmin admin sambashare

-----------
| SUMMARY |
 -----------

error: 1 error or warning.

Summary of needed commands to run to satisfy missing dependencies:
sudo aptitude install --assume-yes cupsddk cupsddk-drivers

Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html

Done.

root@maria-desktop:/home/maria# dpkg -l cupsddk cupsddk-drivers
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Cfg-files/Unpacked/Failed-cfg/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Имя Версия Описание
+++-=====================-=====================-==========================================================
ii cupsddk 1.4.1-5ubuntu2.4 Common UNIX Printing System (transitional package)
un cupsddk-drivers <нет> (описание недоступно)

Revision history for this message
gem (s-worm) said : 		#7

This may be a error
https://alioth.debian.org/tracker/?group_id=30186&atid=410366&func=detail&aid=311691

Revision history for this message
gem (s-worm) said : 		#8

manual build hplip-3.10.2.tar.gz fix it

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