Ubuntu
gnome-nettool package

Wireless won't turn on in ubuntu - HP G5000

Asked by Laura

Hi,
I installed ubuntu 12.04 on my laptop as a dual boot a couple of days ago, but can't connect to wifi. The wireless is enabled by a switch above the keyboard but this is unresponsive - it had been permanenly off but today (after I updated windows) it is constantly blue, but still hasn't changed my problem.
There is no wireless networking option in my connections menu on the top-rh corner of the screen.
I can connect to the ethernet but can't figure out how to make the wireless work.
Any help would be greatly appreciated, thanks.

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Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#1

The following procedure applies to all supported releases of Ubuntu that are NOT End of Life (EOL) in the following table:

https://wiki.ubuntu.com/Releases

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable) and apply all updates.

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1

In the Ubuntu Terminal console , make sure that unlimited scrolling is enabled:

click on Edit > Profiles > "Default" profile > Scrolling. Choose "Unlimited" as scrolling option. Click Close and Close again.

If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"

If you are using the Unity interface (default graphical user interface in Ubuntu), use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.

So the methods in Unity are:

Press CTRL-ALT-T key combination.

Dash > Search for Terminal

Dash > More Apps > 'See More Results' > Terminal

Dash > More Apps > Accessories > Terminal

Step 2

Please copy-paste the following diagnostic command from the

https://help.ubuntu.com/community/WirelessTroubleshootingProcedure

website using a web browser (like Google Chromium or Mozilla Firefox) into the Linux Terminal. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE diagnostic command below from the web browser into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the diagnostic command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scan | egrep -i 'chan|ssid'; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nnk | grep -iA2 net; lsusb; nmcli nm status; sudo lshw -short; uname -a; sudo updatedb; dmesg | egrep '02:00|80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rror|rtl|RTL|rt2|RT2|rt3|RT3|rt5|RT5|rt6|RT6|rt7|RT7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep '80211|acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; netstat -rn ; cat /etc/resolv.conf; ls -lia /boot; grep tmpfs /etc/fstab; ubuntu-support-status; sudo lsmod

Step 3

Please do NOT attempt to send any attachment(s). Please copy/paste the full terminal output at this location: https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/246869

The troubleshooters at Launchpad need to see the full Terminal output from running the above diagnostic command.

Step 4

Please also specify the name of the wireless access point that you are trying to connect to (not the model/make of your router).

Revision history for this message
Laura (lq6432) said : 		#2

Hit http://ie.archive.ubuntu.com precise Release.gpg
Get:1 http://ie.archive.ubuntu.com precise-updates Release.gpg [198 B]
Get:2 http://extras.ubuntu.com precise Release.gpg [71 B]
Get:3 http://ie.archive.ubuntu.com precise-backports Release.gpg [198 B]
Hit http://ie.archive.ubuntu.com precise Release
Get:4 http://ie.archive.ubuntu.com precise-updates Release [49.6 kB]
Hit http://extras.ubuntu.com precise Release
Get:5 http://ie.archive.ubuntu.com precise-backports Release [49.6 kB]
Get:6 http://security.ubuntu.com precise-security Release.gpg [198 B]
Hit http://ie.archive.ubuntu.com precise/main Sources
Hit http://ie.archive.ubuntu.com precise/restricted Sources
Hit http://ie.archive.ubuntu.com precise/universe Sources
Hit http://ie.archive.ubuntu.com precise/multiverse Sources
Hit http://ie.archive.ubuntu.com precise/main i386 Packages
Hit http://ie.archive.ubuntu.com precise/restricted i386 Packages
Hit http://ie.archive.ubuntu.com precise/universe i386 Packages
Hit http://ie.archive.ubuntu.com precise/multiverse i386 Packages
Hit http://ie.archive.ubuntu.com precise/main TranslationIndex
Hit http://ie.archive.ubuntu.com precise/multiverse TranslationIndex
Hit http://ie.archive.ubuntu.com precise/restricted TranslationIndex
Hit http://ie.archive.ubuntu.com precise/universe TranslationIndex
Get:7 http://ie.archive.ubuntu.com precise-updates/main Sources [454 kB]
Get:8 http://security.ubuntu.com precise-security Release [49.6 kB]
Hit http://extras.ubuntu.com precise/main Sources
Hit http://extras.ubuntu.com precise/main i386 Packages
Ign http://extras.ubuntu.com precise/main TranslationIndex
Get:9 http://ie.archive.ubuntu.com precise-updates/restricted Sources [8,028 B]
Get:10 http://ie.archive.ubuntu.com precise-updates/universe Sources [106 kB]
Get:11 http://ie.archive.ubuntu.com precise-updates/multiverse Sources [8,909 B]
Get:12 http://ie.archive.ubuntu.com precise-updates/main i386 Packages [788 kB]
Ign http://extras.ubuntu.com precise/main Translation-en_US
Get:13 http://ie.archive.ubuntu.com precise-updates/restricted i386 Packages [12.2 kB]
Ign http://extras.ubuntu.com precise/main Translation-en
Get:14 http://ie.archive.ubuntu.com precise-updates/universe i386 Packages [244 kB]
Get:15 http://security.ubuntu.com precise-security/main Sources [102 kB]
Get:16 http://ie.archive.ubuntu.com precise-updates/multiverse i386 Packages [15.4 kB]
Get:17 http://ie.archive.ubuntu.com precise-updates/main TranslationIndex [3,564 B]
Get:18 http://ie.archive.ubuntu.com precise-updates/multiverse TranslationIndex [2,605 B]
Get:19 http://ie.archive.ubuntu.com precise-updates/restricted TranslationIndex [2,461 B]
Get:20 http://ie.archive.ubuntu.com precise-updates/universe TranslationIndex [2,850 B]
Get:21 http://ie.archive.ubuntu.com precise-backports/main Sources [4,850 B]
Get:22 http://ie.archive.ubuntu.com precise-backports/restricted Sources [14 B]
Get:23 http://ie.archive.ubuntu.com precise-backports/universe Sources [37.7 kB]
Get:24 http://ie.archive.ubuntu.com precise-backports/multiverse Sources [5,311 B]
Get:25 http://ie.archive.ubuntu.com precise-backports/main i386 Packages [6,182 B]
Get:26 http://ie.archive.ubuntu.com precise-backports/restricted i386 Packages [14 B]
Get:27 http://ie.archive.ubuntu.com precise-backports/universe i386 Packages [39.0 kB]
Get:28 http://ie.archive.ubuntu.com precise-backports/multiverse i386 Packages [5,178 B]
Get:29 http://ie.archive.ubuntu.com precise-backports/main TranslationIndex [72 B]
Get:30 http://ie.archive.ubuntu.com precise-backports/multiverse TranslationIndex [72 B]
Get:31 http://ie.archive.ubuntu.com precise-backports/restricted TranslationIndex [70 B]
Get:32 http://ie.archive.ubuntu.com precise-backports/universe TranslationIndex [73 B]
Hit http://ie.archive.ubuntu.com precise/main Translation-en
Hit http://ie.archive.ubuntu.com precise/multiverse Translation-en
Hit http://ie.archive.ubuntu.com precise/restricted Translation-en
Hit http://ie.archive.ubuntu.com precise/universe Translation-en
Get:33 http://ie.archive.ubuntu.com precise-updates/main Translation-en [341 kB]
Hit http://ie.archive.ubuntu.com precise-updates/multiverse Translation-en
Hit http://ie.archive.ubuntu.com precise-updates/restricted Translation-en
Get:34 http://ie.archive.ubuntu.com precise-updates/universe Translation-en [139 kB]
Hit http://ie.archive.ubuntu.com precise-backports/main Translation-en
Hit http://ie.archive.ubuntu.com precise-backports/multiverse Translation-en
Hit http://ie.archive.ubuntu.com precise-backports/restricted Translation-en
Get:35 http://ie.archive.ubuntu.com precise-backports/universe Translation-en [31.6 kB]
Get:36 http://security.ubuntu.com precise-security/restricted Sources [2,494 B]
Get:37 http://security.ubuntu.com precise-security/universe Sources [30.9 kB]
Get:38 http://security.ubuntu.com precise-security/multiverse Sources [1,797 B]
Get:39 http://security.ubuntu.com precise-security/main i386 Packages [402 kB]
Get:40 http://security.ubuntu.com precise-security/restricted i386 Packages [4,620 B]
Get:41 http://security.ubuntu.com precise-security/universe i386 Packages [96.5 kB]
Get:42 http://security.ubuntu.com precise-security/multiverse i386 Packages [2,649 B]
Get:43 http://security.ubuntu.com precise-security/main TranslationIndex [74 B]
Get:44 http://security.ubuntu.com precise-security/multiverse TranslationIndex [72 B]
Get:45 http://security.ubuntu.com precise-security/restricted TranslationIndex [72 B]
Get:46 http://security.ubuntu.com precise-security/universe TranslationIndex [73 B]
Hit http://security.ubuntu.com precise-security/main Translation-en
Hit http://security.ubuntu.com precise-security/multiverse Translation-en
Hit http://security.ubuntu.com precise-security/restricted Translation-en
Hit http://security.ubuntu.com precise-security/universe Translation-en
Fetched 3,051 kB in 3s (881 kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
grep is already the newest version.
rfkill is already the newest version.
hwinfo is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 83 not upgraded.
  *-network
       description: Network controller
       product: BCM4311 802.11b/g WLAN
       vendor: Broadcom Corporation
       physical id: 0
       bus info: pci@0000:06:00.0
       version: 01
       width: 32 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: driver=wl latency=0
       resources: irq:18 memory:40400000-40403fff
  *-network
       description: Ethernet interface
       product: RTL-8139/8139C/8139C+
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 8
       bus info: pci@0000:08:08.0
       logical name: eth0
       version: 10
       serial: 00:16:d4:f2:e3:70
       size: 100Mbit/s
       capacity: 100Mbit/s
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=8139too driverversion=0.9.28 duplex=full ip=192.168.0.21 latency=32 link=yes maxlatency=64 mingnt=32 multicast=yes port=MII speed=100Mbit/s
       resources: irq:16 ioport:2000(size=256) memory:d0100000-d01000ff
0: hp-wifi: Wireless LAN
 Soft blocked: no
 Hard blocked: no
lo Interface doesn't support scanning.

eth0 Interface doesn't support scanning.

auto lo
iface lo inet loopback

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=12.04
DISTRIB_CODENAME=precise
DISTRIB_DESCRIPTION="Ubuntu 12.04.4 LTS"
06:00.0 Network controller [0280]: Broadcom Corporation BCM4311 802.11b/g WLAN [14e4:4311] (rev 01)
 Subsystem: Hewlett-Packard Company BCM4311 802.11b/g Wireless LAN Controller [103c:1364]
 Kernel driver in use: wl
--
08:08.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ [10ec:8139] (rev 10)
 Subsystem: Hewlett-Packard Company Device [103c:30a5]
 Kernel driver in use: 8139too
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
RUNNING STATE WIFI-HARDWARE WIFI WWAN-HARDWARE WWAN
running connected enabled enabled enabled disabled
H/W path Device Class Description
===================================================
                            system HP G5000 (GF769EA#ABU) (GF769EA#ABU)
/0 bus 30C6
/0/0 memory 99KiB BIOS
/0/4 processor Genuine Intel(R) CPU T2080 @
/0/4/5 memory 1MiB L2 cache
/0/4/1.1 processor Logical CPU
/0/4/1.2 processor Logical CPU
/0/a memory 1GiB System Memory
/0/a/0 memory 512MiB SODIMM DDR2 Synchronous
/0/a/1 memory 512MiB SODIMM DDR2 Synchronous
/0/1 processor
/0/1/1.1 processor Logical CPU
/0/1/1.2 processor Logical CPU
/0/100 bridge Mobile 945GM/PM/GMS, 943/940GML and 945G
/0/100/2 display Mobile 945GM/GMS, 943/940GML Express Int
/0/100/2.1 display Mobile 945GM/GMS/GME, 943/940GML Express
/0/100/1b multimedia NM10/ICH7 Family High Definition Audio C
/0/100/1c bridge NM10/ICH7 Family PCI Express Port 1
/0/100/1c.2 bridge NM10/ICH7 Family PCI Express Port 3
/0/100/1c.2/0 network BCM4311 802.11b/g WLAN
/0/100/1d bus NM10/ICH7 Family USB UHCI Controller #1
/0/100/1d.1 bus NM10/ICH7 Family USB UHCI Controller #2
/0/100/1d.2 bus NM10/ICH7 Family USB UHCI Controller #3
/0/100/1d.7 bus NM10/ICH7 Family USB2 EHCI Controller
/0/100/1e bridge 82801 Mobile PCI Bridge
/0/100/1e/8 eth0 network RTL-8139/8139C/8139C+
/0/100/1f bridge 82801GBM (ICH7-M) LPC Interface Bridge
/0/100/1f.1 storage 82801G (ICH7 Family) IDE Controller
/0/100/1f.2 storage 82801GBM/GHM (ICH7-M Family) SATA Contro
/0/100/1f.3 bus NM10/ICH7 Family SMBus Controller
/0/2 scsi0 storage
/0/2/0.0.0 /dev/cdrom disk DVD A DS8AZP
/0/3 scsi2 storage
/0/3/0.0.0 /dev/sda disk 120GB Hitachi HTS54161
/0/3/0.0.0/1 /dev/sda1 volume 73GiB Windows NTFS volume
/0/3/0.0.0/2 /dev/sda2 volume 32GiB Extended partition
/0/3/0.0.0/2/5 /dev/sda5 volume 31GiB Linux filesystem partition
/0/3/0.0.0/2/6 /dev/sda6 volume 1013MiB Linux swap / Solaris partition
/0/3/0.0.0/3 /dev/sda3 volume 5239MiB Windows NTFS volume
Linux laura-HP-G5000-GF769EA-ABU 3.11.0-15-generic #25~precise1-Ubuntu SMP Thu Jan 30 17:42:40 UTC 2014 i686 i686 i386 GNU/Linux
[ 0.000000] DMI: Hewlett-Packard HP G5000 (GF769EA#ABU) /30C6, BIOS F.16 04/13/2007
[ 0.000000] Found optimal setting for mtrr clean up
[ 0.000000] found SMP MP-table at [mem 0x000f65c0-0x000f65cf] mapped at [c00f65c0]
[ 0.000000] ACPI: BIOS bug: multiple APIC/MADT found, using 0
[ 0.139788] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.148185] ACPI: No dock devices found.
[ 0.281068] Found 1 acpi root devices
[ 0.281453] usbcore: registered new interface driver usbfs
[ 0.281453] usbcore: registered new interface driver hub
[ 0.281453] usbcore: registered new device driver usb
[ 0.301040] Switched to clocksource hpet
[ 0.349534] pnp: PnP ACPI: found 9 devices
[ 3.137098] input: Lid Switch as /devices/LNXSYSTM:00/device:00/PNP0C0D:00/input/input0
[ 3.137151] ACPI: Lid Switch [LID]
[ 3.137788] ACPI Error: Could not enable SleepButton event (20130517/evxfevnt-211)
[ 3.164171] button: probe of LNXSLPBN:00 failed with error -22
[ 3.304113] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 3.304122] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 3.304130] usb usb1: Product: EHCI Host Controller
[ 3.304138] usb usb1: Manufacturer: Linux 3.11.0-15-generic ehci_hcd
[ 3.304145] usb usb1: SerialNumber: 0000:00:1d.7
[ 3.304472] hub 1-0:1.0: USB hub found
[ 3.305675] usb usb2: New USB device found, idVendor=1d6b, idProduct=0001
[ 3.305684] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 3.305691] usb usb2: Product: UHCI Host Controller
[ 3.305699] usb usb2: Manufacturer: Linux 3.11.0-15-generic uhci_hcd
[ 3.305707] usb usb2: SerialNumber: 0000:00:1d.0
[ 3.306025] hub 2-0:1.0: USB hub found
[ 3.306888] usb usb3: New USB device found, idVendor=1d6b, idProduct=0001
[ 3.306897] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 3.306905] usb usb3: Product: UHCI Host Controller
[ 3.306913] usb usb3: Manufacturer: Linux 3.11.0-15-generic uhci_hcd
[ 3.306920] usb usb3: SerialNumber: 0000:00:1d.1
[ 3.307223] hub 3-0:1.0: USB hub found
[ 3.308121] usb usb4: New USB device found, idVendor=1d6b, idProduct=0001
[ 3.308130] usb usb4: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 3.308138] usb usb4: Product: UHCI Host Controller
[ 3.308146] usb usb4: Manufacturer: Linux 3.11.0-15-generic uhci_hcd
[ 3.308153] usb usb4: SerialNumber: 0000:00:1d.2
[ 3.308477] hub 4-0:1.0: USB hub found
[ 3.348107] MODSIGN: Loaded cert 'Magrathea: Glacier signing key: 8d304f11d631e8152aa9fb1b909ef288f0069efb'
[ 3.375005] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 3.538801] isapnp: No Plug & Play device found
[ 3.728456] 8139too 0000:08:08.0 eth0: RealTek RTL8139 at 0x00012000, 00:16:d4:f2:e3:70, IRQ 16
[ 12.354323] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 13.978541] lp: driver loaded but no devices found
[ 14.481419] EXT4-fs (sda5): re-mounted. Opts: errors=remount-ro
[ 14.829576] lib80211: common routines for IEEE802.11 drivers
[ 14.829583] lib80211_crypt: registered algorithm 'NULL'
[ 15.265086] cfg80211: Calling CRDA to update world regulatory domain
[ 15.359239] lpc_ich: Resource conflict(s) found affecting gpio_ich
[ 15.613646] leds_ss4200: no LED devices found
[ 17.093780] wl: module license 'MIXED/Proprietary' taints kernel.
[ 17.098617] wl: module verification failed: signature and/or required key missing - tainting kernel
[ 17.103886] wl driver 6.20.155.1 (r326264) failed with code 21
[ 17.103918] kernel BUG at include/net/cfg80211.h:3001!
[ 17.103943] Modules linked in: wl(POF+) snd_hwdep joydev snd_pcm snd_seq_midi i915(+) snd_rawmidi snd_seq_midi_event snd_seq snd_timer drm_kms_helper snd_seq_device drm psmouse snd hp_wmi soundcore lpc_ich serio_raw sparse_keymap i2c_algo_bit cfg80211 snd_page_alloc mac_hid lib80211 video wmi lp parport ahci 8139too 8139cp libahci mii
[ 17.103948] Hardware name: Hewlett-Packard HP G5000 (GF769EA#ABU) /30C6, BIOS F.16 04/13/2007
[ 17.103994] EIP is at wdev_priv.part.7+0x3/0x5 [wl]
[ 17.103996] EAX: 00000000 EBX: f3a84500 ECX: f3a84500 EDX: f3b11890
[ 17.104018] [<f90de8d4>] wl_cfg80211_detach+0xc4/0xd0 [wl]
[ 17.104018] [<f90d771f>] wl_free_if.isra.9+0x1f/0xa0 [wl]
[ 17.104018] [<f90d7fb8>] wl_free+0x58/0x250 [wl]
[ 17.104018] [<f8ff7e92>] ? wlc_attach+0xf6c/0xfda [wl]
[ 17.104018] [<f8a4f51b>] wl_pci_probe+0x502/0xfe7 [wl]
[ 17.104018] [<f8a4f017>] wl_module_init+0x17/0x19 [wl]
[ 17.104018] EIP: [<f90dee87>] wdev_priv.part.7+0x3/0x5 [wl] SS:ESP 0068:f43bbc0c
[ 17.653603] Console: switching to colour frame buffer device 160x50
[ 17.819580] hda_codec: CX20549 (Venice): BIOS auto-probing.
[ 17.842112] input: HDA Intel Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input8
[ 17.844236] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input9
[ 28.778393] 8139too 0000:08:08.0 eth0: link up, 100Mbps, full-duplex, lpa 0xC5E1
[ 28.978368] type=1400 audit(1397224246.100:26): apparmor="STATUS" operation="profile_load" parent=879 profile="unconfined" name="/usr/lib/telepathy/mission-control-5" pid=891 comm="apparmor_parser"
[ 68.139666] type=1400 audit(1397224285.258:69): apparmor="DENIED" operation="open" parent=1 profile="/usr/lib/telepathy/mission-control-5" name="/usr/share/gvfs/remote-volume-monitors/" pid=1678 comm="mission-control" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0
[ 117.366227] 8139too 0000:08:08.0 eth0: link down
[ 122.253520] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 455.039379] 8139too 0000:08:08.0 eth0: link up, 100Mbps, full-duplex, lpa 0xC5E1
[ 455.039427] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready
 Release Date: 04/13/2007
 Manufacturer: Hewlett-Packard
 Product Name: HP G5000 (GF769EA#ABU)
 Serial Number: CND7260GHM
 Manufacturer: Hewlett-Packard
 Product Name: 30C6
 Serial Number: CND7260GHM
 Manufacturer: Hewlett-Packard
 Serial Number: None
 Manufacturer: Intel
 Serial Number: Not Specified
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Manufacturer: Not Specified
 Serial Number: Not Specified
lo no wireless extensions.

eth0 no wireless extensions.

install snd-rawmidi /sbin/modprobe --ignore-install snd-rawmidi $CMDLINE_OPTS && { /sbin/modprobe --quiet --use-blacklist snd-seq-midi ; : ; }
blacklist bcm4311
blacklist b43
blacklist b43legacy
# which ath5k cannot recover. To prevent this condition, stop
blacklist ath_pci
# Warning: This file is autogenerated by bcmwl. All changes to this file will be lost.
blacklist b43
blacklist b43legacy
blacklist bcm43xx
blacklist brcm80211
blacklist brcmfmac
blacklist brcmsmac
blacklist bcma
blacklist eth1394
# replaced by p54pci
blacklist prism54
# replaced by b43 and ssb.
blacklist bcm43xx
blacklist uart6850
blacklist twl4030_wdt
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
WimaxEnabled=true
> hal.1: read hal dataprocess 3952: arguments to dbus_move_error() were incorrect, assertion "(dest) == NULL || !dbus_error_is_set ((dest))" failed in file ../../dbus/dbus-errors.c line 282.
 This is normally a bug in some application using the D-Bus library.
libhal.c 3483 : Error unsubscribing to signals, error=The name org.freedesktop.Hal was not provided by any .service files
23: PCI 600.0: 0280 Network controller
  [Created at pci.318]
  Unique ID: vTuk.cqdzXVTrWLB
  Parent ID: hoOk.9zUzlSyYv85
  SysFS ID: /devices/pci0000:00/0000:00:1c.2/0000:06:00.0
  SysFS BusID: 0000:06:00.0
  Hardware Class: network
  Model: "Hewlett-Packard Company BCM4311 802.11b/g Wireless LAN Controller"
  Vendor: pci 0x14e4 "Broadcom"
  Device: pci 0x4311 "BCM4311 802.11b/g WLAN"
  SubVendor: pci 0x103c "Hewlett-Packard Company"
  SubDevice: pci 0x1364 "BCM4311 802.11b/g Wireless LAN Controller"
  Revision: 0x01
  Driver: "wl"
  Memory Range: 0x40400000-0x40403fff (rw,non-prefetchable)
  IRQ: 18 (no events)
  Module Alias: "pci:v000014E4d00004311sv0000103Csd00001364bc02sc80i00"
  Driver Info #0:
    Driver Status: ssb is not active
    Driver Activation Cmd: "modprobe ssb"
  Driver Info #1:
    Driver Status: wl is active
    Driver Activation Cmd: "modprobe wl"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #13 (PCI bridge)

24: PCI 808.0: 0200 Ethernet controller
  [Created at pci.318]
  Unique ID: rBUF.LI924rkRv88
  Parent ID: 6NW+.ZoShP53dxYC
  SysFS ID: /devices/pci0000:00/0000:00:1e.0/0000:08:08.0
  SysFS BusID: 0000:08:08.0
  Hardware Class: network
  Model: "Realtek RTL-8139/8139C/8139C+"
  Vendor: pci 0x10ec "Realtek Semiconductor Co., Ltd."
  Device: pci 0x8139 "RTL-8139/8139C/8139C+"
  SubVendor: pci 0x103c "Hewlett-Packard Company"
  SubDevice: pci 0x30a5
  Revision: 0x10
  Driver: "8139too"
  Driver Modules: "8139too"
  Device File: eth0
  I/O Ports: 0x2000-0x2fff (rw)
  Memory Range: 0xd0100000-0xd01000ff (rw,non-prefetchable)
  IRQ: 16 (193938 events)
  HW Address: 00:16:d4:f2:e3:70
  Link detected: yes
  Module Alias: "pci:v000010ECd00008139sv0000103Csd000030A5bc02sc00i00"
  Driver Info #0:
    Driver Status: 8139too is active
    Driver Activation Cmd: "modprobe 8139too"
  Driver Info #1:
    Driver Status: 8139cp is active
    Driver Activation Cmd: "modprobe 8139cp"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #18 (PCI bridge)
Warning: bad ps syntax, perhaps a bogus '-'? See http://procps.sf.net/faq.html
root 842 0.0 0.3 32284 3336 ? Ssl 14:50 0:00 NetworkManager
nobody 1012 0.0 0.0 5404 896 ? S 14:50 0:00 /usr/sbin/dnsmasq --no-resolv --keep-in-foreground --no-hosts --bind-interfaces --pid-file=/var/run/sendsigs.omit.d/network-manager.dnsmasq.pid --listen-address=127.0.0.1 --conf-file=/var/run/nm-dns-dnsmasq.conf --cache-size=0 --proxy-dnssec --enable-dbus --conf-dir=/etc/NetworkManager/dnsmasq.d
laura 1666 0.0 0.2 51428 2772 ? Sl 14:51 0:00 /usr/lib/glib-networking/glib-pacrunner
root 2093 0.0 0.0 2928 856 ? S 14:57 0:00 /sbin/dhclient -d -4 -sf /usr/lib/NetworkManager/nm-dhcp-client.action -pf /var/run/sendsigs.omit.d/network-manager.dhclient-eth0.pid -lf /var/lib/dhcp/dhclient-65147c08-ea65-43b9-a2a0-064e4452a081-eth0.lease -cf /var/run/nm-dhclient-eth0.conf eth0
laura 2615 3.9 6.8 274096 69148 ? Sl 15:43 0:16 /usr/bin/python /usr/bin/software-center wicd-gtk/Wicd Network Manager
root 3481 0.0 0.7 28712 7964 ? SN 15:44 0:00 /usr/bin/python -O /usr/share/wicd/daemon/wicd-daemon.py
root 3489 0.0 0.6 17388 6636 ? SN 15:44 0:00 /usr/bin/python -O /usr/share/wicd/daemon/monitor.py
laura 3966 0.0 0.0 4388 784 pts/0 S+ 15:50 0:00 egrep --color=auto wpa|icd|etwork
Kernel IP routing table
Destination Gateway Genmask Flags MSS Window irtt Iface
0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 eth0
169.254.0.0 0.0.0.0 255.255.0.0 U 0 0 0 eth0
192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 eth0
# Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8)
# DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN
nameserver 127.0.0.1
total 26776
131073 drwxr-xr-x 3 root root 4096 Apr 10 19:38 .
     2 drwxr-xr-x 23 root root 4096 Apr 10 16:23 ..
131076 -rw-r--r-- 1 root root 1007780 Jan 30 18:07 abi-3.11.0-15-generic
131077 -rw-r--r-- 1 root root 168536 Jan 30 18:07 config-3.11.0-15-generic
131074 drwxr-xr-x 3 root root 12288 Apr 10 16:24 grub
133451 -rw-r--r-- 1 root root 17120769 Apr 10 19:38 initrd.img-3.11.0-15-generic
131078 -rw-r--r-- 1 root root 176764 Nov 27 2011 memtest86+.bin
131079 -rw-r--r-- 1 root root 178944 Nov 27 2011 memtest86+_multiboot.bin
131075 -rw------- 1 root root 2768346 Jan 30 18:07 System.map-3.11.0-15-generic
140303 -rw-r--r-- 1 root root 5962944 Feb 4 12:06 vmlinuz-3.11.0-15-generic
Support status summary of 'laura-HP-G5000-GF769EA-ABU':

You have 4 packages (0.3%) supported until October 2013 (18m)
You have 1327 packages (95.1%) supported until April 2017 (5y)
You have 56 packages (4.0%) supported until October 2015 (18m)

You have 0 packages (0.0%) that can not/no-longer be downloaded
You have 8 packages (0.6%) that are unsupported

Run with --show-unsupported, --show-supported or --show-all to see more details
Module Size Used by
bnep 19210 2
rfcomm 59026 0
bluetooth 341971 10 bnep,rfcomm
parport_pc 32114 0
ppdev 17423 0
snd_hda_codec_conexant 47451 1
snd_hda_intel 43326 3
snd_hda_codec 169534 2 snd_hda_codec_conexant,snd_hda_intel
wl 3028745 1
snd_hwdep 13276 1 snd_hda_codec
joydev 17329 0
snd_pcm 94597 2 snd_hda_intel,snd_hda_codec
snd_seq_midi 13132 0
i915 615640 3
snd_rawmidi 25157 1 snd_seq_midi
snd_seq_midi_event 14475 1 snd_seq_midi
snd_seq 55716 2 snd_seq_midi,snd_seq_midi_event
snd_timer 28930 2 snd_pcm,snd_seq
drm_kms_helper 47306 1 i915
snd_seq_device 14137 3 snd_seq_midi,snd_rawmidi,snd_seq
drm 247722 4 i915,drm_kms_helper
psmouse 92648 0
snd 61270 16 snd_hda_codec_conexant,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_seq_midi,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
hp_wmi 17834 0
soundcore 12600 1 snd
lpc_ich 16987 0
serio_raw 13189 0
sparse_keymap 13658 1 hp_wmi
i2c_algo_bit 13316 1 i915
cfg80211 416271 1 wl
snd_page_alloc 18398 2 snd_hda_intel,snd_pcm
mac_hid 13077 0
lib80211 14040 1 wl
video 19046 1 i915
wmi 18744 1 hp_wmi
lp 13359 0
parport 40930 3 parport_pc,ppdev,lp
ahci 25703 2
8139too 32770 0
8139cp 27260 0
libahci 30834 1 ahci
mii 13693 2 8139too,8139cp
laura@laura-HP-G5000-GF769EA-ABU:~$

I think my ap is 192.168.0

Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#3

Your Terminal output shows the following issue:

[ 17.103886] wl driver 6.20.155.1 (r326264) failed with code 21
[ 17.103918] kernel BUG at include/net/cfg80211.h:3001!

You will first need a working, wiRED Internet connection in order to able to install the correct wireless driver (b43 driver)

Using a working, wired Internet connection, please copy-paste the following 3 commands into the Terminal to use the b43 driver instead of the non-working wl driver:

sudo apt-get update

sudo apt-get remove bcmwl-kernel-source

sudo apt-get install firmware-b43-installer b43-fwcutter

Then REBOOT your PC and retest wireless.

Source:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/184208
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/197447
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/202166
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/228660
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/231006

Revision history for this message
Laura (lq6432) said : 		#4

Hi, no, that changed my wireless button back to constantly off but is still unresponsive so didn't work. Any other ideas?

Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#5

In the Windows device manager (in Windows, not Ubuntu), make sure to disable the power management feature on the wireless adapter. Then reboot into Ubuntu.

Then retest wireless.

I have no further suggestions to make.

Revision history for this message
Rick Miller (69rixter) said : 		#6

Laura:

   First, let me say I'm NOT a geek, so what I have to say is a "take it or leave it" kinda deal. Since the onset of 12.04, your particular difficulty is only the beginning. LET ME STRESS, these are MY opinions! I too, had difficulty getting the wireless to work after installing 12.04. This is an inherent problem and should never be. Check all the forums and count the number of folks echoing this failure w/12.04. Personally, ditch 12.04!! I did!! There are much BETTER Linux distros. I (and many others) fought 12.04 at just about EVERYTHING I tried to do. Believe me, it's a long, long list of problems!! I haven't tried the new 14.04(and am not going to), but IF I were you, I'd check out either LinuxMint16 or the lastest PINGUY disto if you want to 'experience" LINUX O.S.'s Next, it has been my experience that most problems with Linux/Ubuntu are USUALLY 'fixed" with one or possibly 2 operations. I'd be wary of going through multiple steps/commands and/or fixes. That is usally a dangerous way to attempt fixing Linux.. I'm NOT here trying to 'rag" anyone or their opinion, I'm just trying to help a "newbie" with what has been my experiences with 12.04 (its a P.O.S.)!!. I hope you find a distro that's to your liking. I think LINUX is the way to go! Just don't go w/ 12.04!! MY OPINION(S)!!!!!!!!!!!! [Now...let's see how many folks get pissed!! LOL] One last thing, ...should you remove any linux distro from you HDD, be aware that removing Linux (in dual install of O.S.;s) also removes the GRUB, thus your MSWindows will not operate until you re-install the GRUB!! I'm NOT anti-Linux, but I am anti 12.04!!!!
Good Luck Laura;
RICK

Revision history for this message
Laura (lq6432) said : 		#7

Thank you both for your help - unfortunately your way didn't work Mark but I'd say it's just my computer and would work for everybody else, so thanks again for your time.
Rick I'd say I'll follow your advice - thanks (and I learned about the grub thing the hard way yesterday so had to reinstall ubuntu just to start up the blasted thing!).
Thanks again,
Laura :)

Revision history for this message
Laura (lq6432) said : 		#8

.

Revision history for this message
Launchpad Janitor (janitor) said : 		#9

This question was expired because it remained in the 'Open' state without activity for the last 15 days.