Ubuntu
gnome-nettool package

Vodafone Mobile Broadband K3765-Z can't connect

Asked by Strsljen

Hi!

I use Ubuntu 12.04 LTS.
Having problem with my vodafone mobile usb stick.

When I plug it in, OS recognizes it:

[ 1680.224323] usb 2-1: new high-speed USB device number 5 using ehci_hcd
[ 1680.769861] usb 2-1: New USB device found, idVendor=19d2, idProduct=2000
[ 1680.769873] usb 2-1: New USB device strings: Mfr=3, Product=2, SerialNumber=4
[ 1680.769880] usb 2-1: Product: Vodafone Mobile Broadband K3765-Z
[ 1680.769886] usb 2-1: Manufacturer: Vodafone (ZTE)
[ 1680.769892] usb 2-1: SerialNumber: P673A1VDF_MS
[ 1680.775143] scsi12 : usb-storage 2-1:1.0
[ 1681.775983] scsi 12:0:0:0: CD-ROM Vodafone USB SCSI CD-ROM USB PQ: 0 ANSI: 2
[ 1681.787452] sr1: scsi-1 drive
[ 1681.788627] sr 12:0:0:0: Attached scsi CD-ROM sr1
[ 1681.788871] sr 12:0:0:0: Attached scsi generic sg2 type 5
[ 1684.212028] usb 2-1: USB disconnect, device number 5
[ 1690.268326] usb 2-1: new high-speed USB device number 6 using ehci_hcd
[ 1690.817591] usb 2-1: New USB device found, idVendor=19d2, idProduct=2002
[ 1690.817602] usb 2-1: New USB device strings: Mfr=4, Product=3, SerialNumber=5
[ 1690.817610] usb 2-1: Product: Vodafone Mobile Broadband K3765-Z
[ 1690.817616] usb 2-1: Manufacturer: Vodafone (ZTE)
[ 1690.817622] usb 2-1: SerialNumber: P673A1VDF_MS
[ 1690.822466] qmi_wwan 2-1:1.0: not on our whitelist - ignored
[ 1690.822572] option 2-1:1.0: GSM modem (1-port) converter detected
[ 1690.822886] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB0
[ 1690.823067] qmi_wwan 2-1:1.1: not on our whitelist - ignored
[ 1690.823158] option 2-1:1.1: GSM modem (1-port) converter detected
[ 1690.823443] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB1
[ 1690.823621] qmi_wwan 2-1:1.2: not on our whitelist - ignored
[ 1690.823730] option 2-1:1.2: GSM modem (1-port) converter detected
[ 1690.824045] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB2
[ 1690.824237] qmi_wwan 2-1:1.3: not on our whitelist - ignored
[ 1690.824328] option 2-1:1.3: GSM modem (1-port) converter detected
[ 1690.824806] usb 2-1: GSM modem (1-port) converter now attached to ttyUSB3
[ 1690.826052] qmi_wwan 2-1:1.4: cdc-wdm0: USB WDM device
[ 1690.826703] qmi_wwan 2-1:1.4: wwan0: register 'qmi_wwan' at usb-0000:00:1d.7-1, Qualcomm WWAN/QMI device, 36:35:89:af:27:e5
[ 1690.827266] scsi13 : usb-storage 2-1:1.5
[ 1691.828260] scsi 13:0:0:0: Direct-Access Vodafone MMC Storage MMC Sto PQ: 0 ANSI: 2
[ 1691.829144] sd 13:0:0:0: Attached scsi generic sg2 type 0
[ 1691.837481] sd 13:0:0:0: [sdb] Attached SCSI removable disk

I also see the wwan0 interface:
6: wwan0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UNKNOWN qlen 1000
    link/ether 36:35:89:af:27:e5 brd ff:ff:ff:ff:ff:ff
    inet6 fe80::3435:89ff:feaf:27e5/64 scope link tentative
       valid_lft forever preferred_lft forever

I configured correct connection parameters in network settings, but when I try to connect I get:
Apr 10 10:02:56 polario NetworkManager[861]: <info> Activation (wwan0) starting connection 'VIPNET 3G'
Apr 10 10:02:56 polario NetworkManager[861]: <info> (wwan0): device state change: disconnected -> prepare (reason 'none') [30 40 0]
Apr 10 10:02:56 polario NetworkManager[861]: <info> Activation (wwan0) Stage 1 of 5 (Device Prepare) scheduled...
Apr 10 10:02:56 polario NetworkManager[861]: <info> Activation (wwan0) Stage 1 of 5 (Device Prepare) started...
Apr 10 10:02:56 polario NetworkManager[861]: <info> Activation (wwan0) Stage 1 of 5 (Device Prepare) complete.
Apr 10 10:03:17 polario NetworkManager[861]: <warn> GSM connection failed: (32) Serial command timed out
Apr 10 10:03:17 polario NetworkManager[861]: <info> (wwan0): device state change: prepare -> failed (reason 'unknown') [40 120 1]
Apr 10 10:03:17 polario NetworkManager[861]: <info> Marking connection 'VIPNET 3G' invalid.
Apr 10 10:03:17 polario NetworkManager[861]: <warn> Activation (wwan0) failed.
Apr 10 10:03:17 polario NetworkManager[861]: <info> (wwan0): device state change: failed -> disconnected (reason 'none') [120 30 0]
Apr 10 10:03:17 polario NetworkManager[861]: <info> (wwan0): deactivating device (reason 'none') [0]

For all actions I used network tab in Ubuntu desktop. I didn't manually edited any conf files.

Any help is very welcomed.

Mario.

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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

lsb_release -a; uname -a; lsusb

Thanks

Revision history for this message
Strsljen (mario-pranjic) said : 		#2

Hi!

Here is the output:

strsljen@polario:~$ lsb_release -a; uname -a; lsusb
LSB Version: core-2.0-amd64:core-2.0-noarch:core-3.0-amd64:core-3.0-noarch:core-3.1-amd64:core-3.1-noarch:core-3.2-amd64:core-3.2-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 12.04.2 LTS
Release: 12.04
Codename: precise
Linux polario 3.5.0-27-generic #46~precise1-Ubuntu SMP Tue Mar 26 19:33:21 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
Bus 001 Device 004: ID 04f2:b053 Chicony Electronics Co., Ltd
Bus 002 Device 003: ID 19d2:2002 ZTE WCDMA Technologies MSM
Bus 003 Device 002: ID 03f0:171d Hewlett-Packard Bluetooth 2.0 Interface [Broadcom BCM2045]
Bus 004 Device 002: ID 08ff:2810 AuthenTec, Inc. AES2810
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Thnx!

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

http://www.draisberghof.de/usb_modeswitch/bb/viewtopic.php?t=368

Revision history for this message
Strsljen (mario-pranjic) said : 		#4

Hi!

Tried it. Didn't help. I reverted all changes to initial state.

Now, today Ubuntu released some updates regarding networkmanager.

When I connect USB stick, I see wwan0 interface (same as before last ubuntu updates):
6: wwan0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UNKNOWN qlen 1000
    link/ether de:43:59:b6:73:1a brd ff:ff:ff:ff:ff:ff
    inet6 fe80::dc43:59ff:feb6:731a/64 scope link
       valid_lft forever preferred_lft forever

But, now, when I try to connect, I see some more info in /var/log/syslog:
Apr 11 22:55:07 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (disabled -> enabling)
Apr 11 22:55:07 polario modem-manager[836]: <info> (ttyUSB1) opening serial port...
Apr 11 22:55:07 polario modem-manager[836]: <info> (ttyUSB3): using text mode for SMS
Apr 11 22:55:07 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabling -> enabled)
Apr 11 22:55:07 polario NetworkManager[845]: <info> WWAN now enabled by management service
Apr 11 22:55:07 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (enabled -> registered)
Apr 11 22:55:07 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (registered -> connecting)
Apr 11 22:55:07 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (connecting -> connected)
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 2 of 5 (Device Configure) scheduled...
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 2 of 5 (Device Configure) starting...
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): device state change: prepare -> config (reason 'none') [40 50 0]
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 2 of 5 (Device Configure) successful.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 3 of 5 (IP Configure Start) scheduled.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 2 of 5 (Device Configure) complete.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 3 of 5 (IP Configure Start) started...
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): device state change: config -> ip-config (reason 'none') [50 70 0]
Apr 11 22:55:07 polario NetworkManager[845]: <info> starting PPP connection
Apr 11 22:55:07 polario NetworkManager[845]: <info> pppd started with pid 5251
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv6 Configure Timeout) scheduled...
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 3 of 5 (IP Configure Start) complete.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv6 Configure Timeout) started...
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv6 Configure Timeout) complete.
Apr 11 22:55:07 polario pppd[5251]: unrecognized option 'wwan0'
Apr 11 22:55:07 polario NetworkManager[845]: <warn> pppd pid 5251 exited with error: pppd options error
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv4 Configure Timeout) scheduled...
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv4 Configure Timeout) started...
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): device state change: ip-config -> failed (reason 'ip-config-unavailable') [70 120 5]
Apr 11 22:55:07 polario NetworkManager[845]: <warn> Activation (wwan0) failed.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv4 Configure Timeout) complete.
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): device state change: failed -> disconnected (reason 'none') [120 30 0]
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): deactivating device (reason 'none') [0]
Apr 11 22:55:07 polario NetworkManager[845]: <info> Policy set 'WLAN 2' (wlan0) as default for IPv4 routing and DNS.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Policy set 'WLAN 2' (wlan0) as default for IPv4 routing and DNS.
Apr 11 22:55:07 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disconnecting)
Apr 11 22:55:11 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (disconnecting -> registered)
^C
strsljen@polario:~$ tail -f /var/log/syslog
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv4 Configure Timeout) started...
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): device state change: ip-config -> failed (reason 'ip-config-unavailable') [70 120 5]
Apr 11 22:55:07 polario NetworkManager[845]: <warn> Activation (wwan0) failed.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Activation (wwan0) Stage 4 of 5 (IPv4 Configure Timeout) complete.
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): device state change: failed -> disconnected (reason 'none') [120 30 0]
Apr 11 22:55:07 polario NetworkManager[845]: <info> (wwan0): deactivating device (reason 'none') [0]
Apr 11 22:55:07 polario NetworkManager[845]: <info> Policy set 'WLAN 2' (wlan0) as default for IPv4 routing and DNS.
Apr 11 22:55:07 polario NetworkManager[845]: <info> Policy set 'WLAN 2' (wlan0) as default for IPv4 routing and DNS.
Apr 11 22:55:07 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (connected -> disconnecting)
Apr 11 22:55:11 polario modem-manager[836]: <info> Modem /org/freedesktop/ModemManager/Modems/0: state changed (disconnecting -> registered)

These 2 lines caught my eye:
Apr 11 22:55:07 polario pppd[5251]: unrecognized option 'wwan0'
Apr 11 22:55:07 polario NetworkManager[845]: <warn> pppd pid 5251 exited with error: pppd options error

Is there something regarding ppp configuration that needs to be changed manually or some package to be installed?

Still searching for the solution.

Best regards,

Revision history for this message
Launchpad Janitor (janitor) said : 		#5

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Joao Luis (jpluis) said : 		#6

Maybe this help someone like me (that got stuck on a similar problem).
I have found this https://bugzilla.redhat.com/show_bug.cgi?id=835153
and I have applyed with success the following workaround:

    $ sudo gedit /etc/modprobe.d/blacklist.conf

and appended the line

    # NetworkManager not running pppd through my ZTE K3765-Z properly
    blacklist qmi_wwan

Then rebooted, and all worked fine.