Unable to get wireless connection working

Asked by Marvin Simms

Continuation with Dell Lattitude D600 initial setup.....

Lubuntu 12.04 did install (thank you) but would not configure the network and indicated that I need a piece of non-free firmware (tigon/tg3_tso.bin). Perhaps one of both is these issues are contributing to the next problem I encountered.

I have a Netgear N600 Wireless Dual Band USB Adapter(wnda3100v2) I was hoping to use to wifi enable this laptop that is otherwise not wifi ready. From everything I read however, it seems this card will not work with Linux. I've tried installing the software with no success. Also, Ubuntu doesn't acknowledge anything when I plug the card into a USB port. Unless someone can help with this(my preferred choice), I do have another alternative that holds some promise......

I also have a dongle that claims to work with a Linux OS. I can get the software from CD to PC and unzipped but can't confirm it is being setup/installed. When I plug in the dongle, Ubuntu recognizes there is a wireless connection available. In this case, it happens to be my Verizon 4G lte MiFi that's being detected but I assume if I can make this password protected connection then any free wifi should work. I think there is still a compatability or configuration problem that I can't get passed. I can't get authenticated and I'm very familier with the password for my MiFi card. It's not that the authentication fails but keeps cycling and asking me to input the password again, never connecting.

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actionparsnip (andrew-woodhead666) said :
#1

Can you give the output of:

sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm

Thanks

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Warren Hill (warren-hill) said :
#3

We only have part of the response here possibly because you thought grep was a separate command.

Open a terminal (CTRL+ALT+T) and try again copy and paste its all one command

--------------
sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm
------------

Revision history for this message
Marvin Simms (msimms13) said :
#4

Sorry for my lack of understanding. The full string certainly yielded very different results.

sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm

amber@Lubuntu:~$ sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm
[sudo] password for amber:
  *-network
       description: Ethernet interface
       product: NetXtreme BCM5702X Gigabit Ethernet
       vendor: Broadcom Corporation
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: eth0
       version: 02
       serial: 00:0d:56:de:94:09
       capacity: 1Gbit/s
       width: 64 bits
       clock: 66MHz
       capabilities: pcix pm vpd msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 firmware=5702-v2.25 latency=64 link=no mingnt=64 multicast=yes port=twisted pair
       resources: irq:11 memory:faff0000-faffffff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux Lubuntu 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686 i686 i386 GNU/Linux

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5

Did you have the adapter when you ran the command? Can you also give the output of:

lsusb

Thanks

Revision history for this message
Marvin Simms (msimms13) said :
#6

Sorry, doing too many things at once.

Results are below. First pass is from the long string followed by lsusb with the Netgear adapter plugged in. There is no corresponding software loaded as the install CD doesn't have any Linux format files that I can find. The Netgear website doesn't give any indication that it will work with Linux OS. This would be my preferred choice if it would work.

Second pass is the long string followed by lsusb with the mini adapter (dongle) plugged in(usb 802.11N 150 mbps). The install CD has a Linux zip file which I copied to the laptop and extracted. Beyond that I didn't know what else to do.

I noticed in the configuration results "driver=tg3" notation. That reminded me that when installing Lubuntu, there was a message about non-free firmware that I needed "tigon/tg3.tso.bin". I have not tried to get that firmware.

hope this helps

NETGEAR ADAPTER:
amber@Lubuntu:~$ sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm
[sudo] password for amber:
  *-network
       description: Ethernet interface
       product: NetXtreme BCM5702X Gigabit Ethernet
       vendor: Broadcom Corporation
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: eth0
       version: 02
       serial: 00:0d:56:de:94:09
       capacity: 1Gbit/s
       width: 64 bits
       clock: 66MHz
       capabilities: pcix pm vpd msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 firmware=5702-v2.25 latency=64 link=no mingnt=64 multicast=yes port=twisted pair
       resources: irq:11 memory:faff0000-faffffff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux Lubuntu 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686 i686 i386 GNU/Linux
amber@Lubuntu:~$

amber@Lubuntu:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 004: ID 0846:9011 NetGear, Inc. WNDA3100v2 802.11abgn [Broadcom BCM4323]
amber@Lubuntu:~$

DONGLE
amber@Lubuntu:~$ sudo lshw -C network; lsb_release -a; uname -a; sudo rfkill list; dmesg | grep -i firm
  *-network
       description: Ethernet interface
       product: NetXtreme BCM5702X Gigabit Ethernet
       vendor: Broadcom Corporation
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: eth0
       version: 02
       serial: 00:0d:56:de:94:09
       capacity: 1Gbit/s
       width: 64 bits
       clock: 66MHz
       capabilities: pcix pm vpd msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=tg3 driverversion=3.121 firmware=5702-v2.25 latency=64 link=no mingnt=64 multicast=yes port=twisted pair
       resources: irq:11 memory:faff0000-faffffff
  *-network
       description: Wireless interface
       physical id: 2
       bus info: usb@1:3
       logical name: wlan0
       serial: 48:02:2a:86:8c:19
       capabilities: ethernet physical wireless
       configuration: broadcast=yes driver=rtl8192cu driverversion=3.2.0-23-generic firmware=N/A ip=192.168.1.3 link=yes multicast=yes wireless=IEEE 802.11bgn
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux Lubuntu 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686 i686 i386 GNU/Linux
0: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
[ 287.239655] rtl8192c_common: Loading firmware file rtlwifi/rtl8192cufw.bin
amber@Lubuntu:~$

amber@Lubuntu:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 0bda:8176 Realtek Semiconductor Corp. RTL8188CUS 802.11n WLAN
amber@Lubuntu:~$

Revision history for this message
Warren Hill (warren-hill) said :
#7

With the dongle fitted your system appears to be recognising it as a wifi interface can it see your network?

To test open a terminal and give us the output of

ifconfig; iwconfig; sudo iwlist scan

Revision history for this message
Marvin Simms (msimms13) said :
#8

It can see the Verizon MiFi card. That's all I'm trying to get to. I don't have any other network. Here's the results:

amber@Lubuntu:~$ ifconfig; iwconfig; sudo iwlist scan
eth0 Link encap:Ethernet HWaddr 00:0d:56:de:94:09
          UP BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
          Interrupt:11

lo Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:608 errors:0 dropped:0 overruns:0 frame:0
          TX packets:608 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:45922 (45.9 KB) TX bytes:45922 (45.9 KB)

wlan0 Link encap:Ethernet HWaddr 48:02:2a:86:8c:19
          inet6 addr: fe80::4a02:2aff:fe86:8c19/64 Scope:Link
          UP BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:584 errors:0 dropped:0 overruns:0 frame:0
          TX packets:488 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:713795 (713.7 KB) TX bytes:67153 (67.1 KB)

lo no wireless extensions.

wlan0 IEEE 802.11bgn ESSID:off/any
          Mode:Managed Access Point: Not-Associated Tx-Power=20 dBm
          Retry long limit:7 RTS thr=2347 B Fragment thr:off
          Power Management:off

eth0 no wireless extensions.

[sudo] password for amber:
lo Interface doesn't support scanning.

wlan0 No scan results

eth0 Interface doesn't support scanning.

amber@Lubuntu:~$

Revision history for this message
Warren Hill (warren-hill) said :
#9

The wifi appears to be working but not finding a network. Is your wireless router tuned on and reasonably close to you computer?

Revision history for this message
Marvin Simms (msimms13) said :
#10

Not that I don't appreciate all the effort but I think you got lost in the weeds this time. I believe I answered that when I submitted my original question at the top of this string.

Yes, my wireless Verizon card is turned on, 5 feet away and working fine. That's what I'm using with this laptop. The problem laptop (Dell Lattitude D600) is right beside me. It finds the network, calls it by name but craps out on the password. Never do I get a message that the password is incorrect. It just cycles to the "enter password" screen over and over every 30 seconds or so.

Revision history for this message
Warren Hill (warren-hill) said :
#11

I know it was probably a stupid question but I had to ask to be sure. Its unusual for

sudo iwlist scan

to find nothing I can usually see 5 or six networks in addition to my own but I guess it depends on how many of your neighbours have wifi and how close they are.

If the laptop that works is linux can you run the following command please it will tell us what networks it can see.

sudo iwlist scan

For Windows 7 the equivalent command is

netsh wlan show all

Revision history for this message
Marvin Simms (msimms13) said :
#12

Oh, no problem with the question. I'm sure I'm not the only newbie you're trying to help. This laptop is running windows 7 (Compaq CQ60-423DX). The results of the command are below. A little more info though......

I live out in the country so to speak. One neighbor's wi-fi network shows up sometimes but nothing else. The Verizon MiFi 4GLTE card is my only access to the internet so I know it's working fine. As I take this card with me when I travel, I have it set to require password authentication. As you'll see by the command results, this computer connects using WPA2-personal authentication. I have the Dell (running LUbuntu) set to WPA WPA2 Personal with password required. It always sees the network, knows the name (SSID)and tries to connect. I enter the password, it spins for 30 seconds or so and asks me to enter it again. Doesn't give an error though. Just acts like it's coming to the password screen for the first time. Once in a while, it actually says the connection has been established. But any website I try to reach yields the same error. Something like Server not found, DNS server name not resolved. I don't currently have that in front of me to be more specific but you've seen the error before. Now for the results.......and thanks for continuing to work with me.

                                Vendor defined Vendor defined
                                WPA2-Personal CCMP
                                Vendor defined Vendor defined
    Authentication and cipher supported in ad-hoc mode:
                                Open None
                                Open WEP-40bit
                                Open WEP-104bit
                                Open WEP
                                WPA2-Personal CCMP
                                Vendor defined Vendor defined
    IHV service present : Yes
    IHV adapter OUI : [00 03 7f], type: [00]
    IHV extensibility DLL path: C:\Windows\system32\athihvs.dll
    IHV UI extensibility ClSID: {4a31b2f3-8714-4236-8b6f-5ba745a04ab7}
    IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

There is 1 interface on the system:

    Name : Wireless Network Connection
    Description : Atheros AR9285 802.11b/g/n WiFi Adapter
    GUID : bb709027-2871-4376-9bc5-2155cff6d83b
    Physical address : 90:4c:e5:60:a1:e5
    State : connected
    SSID : Verizon MIFI4510L B796 Secure
    BSSID : 00:15:ff:12:b7:96
    Network type : Infrastructure
    Radio type : 802.11g
    Authentication : WPA2-Personal
    Cipher : CCMP
    Connection mode : Temporary Profile
    Channel : 6
    Receive rate (Mbps) : 54
    Transmit rate (Mbps) : 54
    Signal : 100%

    Hosted network status : Not available

=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================

Hosted network settings
-----------------------
    Mode : Allowed
    Settings : <Not configured>

Hosted network status
---------------------
    Status : Not available

=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================

Wireless LAN settings
---------------------
    Show blocked networks in visible network list: No

    Only use GP profiles on GP-configured networks: No

    Hosted network mode allowed in WLAN service: Yes

    Allow shared user credentials for network authentication: Yes

    Block period: Not Configured.

    Auto configuration logic is enabled on interface "Wireless Network Connectio
n"

=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================

Allow list on the system (group policy)
---------------------------------------
    <None>

Allow list on the system (user)
-------------------------------
    <None>

Block list on the system (group policy)
---------------------------------------
    <None>

Block list on the system (user)
-------------------------------
    <None>

=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================

Everyone is allowed to create all user profiles.

=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================

Profiles on interface Wireless Network Connection:

Group policy profiles (read only)
---------------------------------
    <None>

User profiles
-------------
    All User Profile : Verizon MIFI4510L B796 Secure
    All User Profile : test
    All User Profile : SimmsNet
    All User Profile : linksys

=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================

Profile Verizon MIFI4510L B796 Secure on interface Wireless Network Connection:

=======================================================================

Applied: All User Profile

Profile information
-------------------
    Version : 1
    Type : Wireless LAN
    Name : Verizon MIFI4510L B796 Secure
    Control options :
        Connection mode : Connect manually
        Network broadcast : Connect even if this network is not broadcasting
        AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
    Number of SSIDs : 1
    SSID name : "Verizon MIFI4510L B796 Secure"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension ID : [ 0x00 0x03 0x7F ]

Security settings
-----------------
    Authentication : WPA2-Personal
    Cipher : CCMP
    FIPS mode : Enabled
    Security key : Present

Profile test on interface Wireless Network Connection:
=======================================================================

Applied: All User Profile

Profile information
-------------------
    Version : 1
    Type : Wireless LAN
    Name : test
    Control options :
        Connection mode : Connect manually
        Network broadcast : Connect even if this network is not broadcasting
        AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
    Number of SSIDs : 1
    SSID name : "test"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension ID : [ 0x00 0x03 0x7F ]

Security settings
-----------------
    Authentication : Open
    Cipher : None
    Security key : Absent
    Key Index : 1

Profile SimmsNet on interface Wireless Network Connection:
=======================================================================

Applied: All User Profile

Profile information
-------------------
    Version : 1
    Type : Wireless LAN
    Name : SimmsNet
    Control options :
        Connection mode : Connect manually
        Network broadcast : Connect only if this network is broadcasting
        AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
    Number of SSIDs : 1
    SSID name : "SimmsNet"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

Security settings
-----------------
    Authentication : WPA-Personal
    Cipher : TKIP
    Security key : Present

Profile linksys on interface Wireless Network Connection:
=======================================================================

Applied: All User Profile

Profile information
-------------------
    Version : 1
    Type : Wireless LAN
    Name : linksys
    Control options :
        Connection mode : Connect manually
        Network broadcast : Connect only if this network is broadcasting
        AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
    Number of SSIDs : 1
    SSID name : "linksys"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

Security settings
-----------------
    Authentication : WPA-Personal
    Cipher : TKIP
    Security key : Present

=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================

Interface name : Wireless Network Connection
There are 3 networks currently visible.

SSID 1 : Verizon MIFI4510L B796 Secure
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:15:ff:12:b7:96
         Signal : 92%
         Radio type : 802.11g
         Channel : 6
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : Scott & Lisa's Guest Network
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 06:26:bb:76:69:e9
         Signal : 16%
         Radio type : 802.11n
         Channel : 1
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 3 : Scott & Lisa's Network
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:26:bb:76:69:e9
         Signal : 16%
         Radio type : 802.11n
         Channel : 1
         Basic rates (Mbps) : 1 2 5.5 11
         Other rates (Mbps) : 6 9 12 18 24 36 48 54

C:\Users\Marvin and Susan>^A

Revision history for this message
Warren Hill (warren-hill) said :
#13

I cant see anything wrong here it should work. I suggest you report a bug. I'm out of suggestions

Can you help with this problem?

Provide an answer of your own, or ask Marvin Simms for more information if necessary.

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