Question #191546 “Wireless USB Network Adapter Bus 001 Device 00...” : Questions : gnome-nettool package : Ubuntu

Revision history for this message

Ubfan (ubfan1) said on 2012-03-24:

#1

In a terminal, please run the following and paste the results back here:
lspci -vnn -s $(lspci | fgrep -i network | cut -d" " -f1)
This will give us the hardware you are running.
Generally, the older ralink chips have a driver supplied in the staging area,
/lib/modules/2.6.32-39-generic/kernel/drivers/staging/rt2860/rt2860sta.ko
which works (but works better with wicd instead of network-manager because wicd
reconnects faster after dropouts). A config file may be missing -- /etc/Wireless/RT2860STA/RT2860STA.dat which is a part of the source download from the vendor -- Since the legal channels are set in that file, not sure how the device runs without it, but I think it might.
Since Ubuntu 11.04, the rt2900pci driver handles the older ralink chips, and the vendor driver is not needed except for newer chips. Check the blacklisted drivers in /etc/modules.d/* and make sure you only have either the ralink driver or the rt2800pci driver, not both.

Revision history for this message

Mark Rijckenberg (markrijckenberg) said on 2012-03-24:

#2

Hi,

Please first connect your wired network adapter to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1:

If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"

If you are using the Unity interface, the easiest way to open the Terminal is to use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.

So the methods in Unity are:
Dash > Search for Terminal
Dash > More Apps > 'See More Results' > Terminal
Dash > More Apps > Accessories > Terminal

Step 2: Please copy-paste the following command from https://help.ubuntu.com/community/WirelessTroubleshootingProcedure in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rtl|rt2|rt3|rt5|rt6|rt7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep 'acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; sudo lsmod

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 4: Please also specify the exact model and make of your newer wireless adapter (if known) on this thread.

Regards,

Mark

Hi,

Please first connect your wired network adapter to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1:

If you are using the Gnome interface, open the Terminal console via "Applications->Accessories->Terminal"

If you are using the Unity interface, the easiest way to open the Terminal is to use the 'search' function on the dash. Or you can click on the 'More Apps' button, click on the 'See more results' by the installed section, and find it in that list of applications. A third way, available after you click on the 'More Apps' button, is to go to the search bar, and see that the far right end of it says 'All Applications'. You then click on that, and you'll see the full list. Then you can go to Accessories > Terminal after that.

So the methods in Unity are:
Dash > Search for Terminal
Dash > More Apps > 'See More Results' > Terminal
Dash > More Apps > Accessories > Terminal

Step 2: Please copy-paste the following command from https://help.ubuntu.com/community/WirelessTroubleshootingProcedure in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.  The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep rfkill; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|ireless|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rtl|rt2|rt3|rt5|rt6|rt7|usb|witch|wl';sudo dmidecode|egrep 'anufact|roduct|erial|elease'; iwconfig; cat /etc/modprobe.d/* | egrep 'acx|at76|ath|b43|bcm|brcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|wmi|witch|wl'; cat /var/lib/NetworkManager/NetworkManager.state; sudo hwinfo --netcard ; ps -aux|egrep 'wpa|icd|etwork'; sudo lsmod

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 4: Please also specify the exact model and make of your newer wireless adapter (if known) on this thread.

Regards,

Mark

Revision history for this message

Richard Smith (richardasmith) said on 2012-03-25:

#3

Thanks Ubfan, that solved my question.

Revision history for this message

Richard Smith (richardasmith) said on 2012-03-25:

#4

Apologies Ubfan, this did not solve my problem.

Here is the output from the command you suggested.

There is clearly a problem with command.

richard@richard-desktop:~$ lspci -vnn -s $(lspci | fgrep -i network | cut -d" " -f1)
lspci: option requires an argument -- 's'
Usage: lspci [<switches>]

Basic display modes:
-mm Produce machine-readable output (single -m for an obsolete format)
-t Show bus tree

Display options:
-v Be verbose (-vv for very verbose)
-k Show kernel drivers handling each device
-x Show hex-dump of the standard part of the config space
-xxx Show hex-dump of the whole config space (dangerous; root only)
-xxxx Show hex-dump of the 4096-byte extended config space (root only)
-b Bus-centric view (addresses and IRQ's as seen by the bus)
-D Always show domain numbers

Resolving of device ID's to names:
-n Show numeric ID's
-nn Show both textual and numeric ID's (names & numbers)
-q Query the PCI ID database for unknown ID's via DNS
-qq As above, but re-query locally cached entries
-Q Query the PCI ID database for all ID's via DNS

Selection of devices:
-s [[[[<domain>]:]<bus>]:][<slot>][.[<func>]] Show only devices in selected slots
-d [<vendor>]:[<device>] Show only devices with specified ID's

Other options:
-i <file> Use specified ID database instead of /usr/share/misc/pci.ids.gz
-p <file> Look up kernel modules in a given file instead of default modules.pcimap
-M Enable `bus mapping' mode (dangerous; root only)

PCI access options:
-A <method> Use the specified PCI access method (see `-A help' for a list)
-O <par>=<val> Set PCI access parameter (see `-O help' for a list)
-G Enable PCI access debugging
-H <mode> Use direct hardware access (<mode> = 1 or 2)
-F <file> Read PCI configuration dump from a given file
richard@richard-desktop:~$

Revision history for this message

Mark Rijckenberg (markrijckenberg) said on 2012-03-25:

#5

One last time: