I think my Hardy Heron needs drivers for a Belkin wifi card

Ubuntu 8.04 LTS Hardy Heron is only supported for desktop use (as opposed to Server use, and without a GUI) until the middle of next month. Therefore, I highly recommend you consider upgrading to Ubuntu 10.04 LTS Lucid Lynx soon. After upgrading to Lucid, you can either stick with that release, or, if you like, upgrade to newer (non-LTS) releases. It is even possible that upgrading would fix this problem.

It is necessary to know which Belkin wireless card you have. If you know, please specify the exact model (including any numbers it contains). In addition, whether or not you are able to provide that information, please open a Terminal window (Applications > Accessories > Terminal or Ctrl+Alt+T) and run the following command:

sudo lshw -c network

To run a command paste (or carefully type) it in and press enter. You may be prompted for your password. As you enter it, you won't see any placeholder characters (like *). That's OK--just type it in and press enter.

Then, after that command completes, select all the text from the Terminal (Edit > Select All), copy it to the clipboard (Edit > Copy), and paste it here.

Hi,

Please first connect your wired network adapter to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word lsmod. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'acx|at76|ath|b43|bcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|ound|p54|prism|rtl|rt2|rt3|rt6|rt7|usb|witch|wl'; iwconfig; cat /etc/modprobe.d/* | egrep 'acx|at76|ath|b43|bcm|CX|eth|ipw|irmware|isl|lbtf|orinoco|ndiswrapper|NPE|p54|prism|rtl|rt2|rt3|rt6|rt7|witch|wl'; sudo hwinfo --netcard ; cat /var/lib/NetworkManager/NetworkManager.state; sudo lsmod

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 4: Please also specify the exact model and make of your PC. (if known)

Regards,

Mark

Hello Mark and/or Eliah

Thank you for responding

The system is an Dell Optiplex 760

the Belkin is a USB model F6D4050v1

I can't connect it to the router as the router is on the other side of the room and I don't have an ethernet cable

I opened the terminal and it shows librarian@librarian-desktop:~$

 I tried entering the command and got as far as the last digit (below)

sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg ( | ).....I don't know how to key that in....

I next tried sudo lshw -c network .....I got:

sudo: unable to resolve host librarian -desktop
[sudo] password for librarian

cursor blinking so I hit enter and got 'sorry try again'
(tried to enter the password....nothing :P)

I do have a CD of Ubuntu 9.10 a tech left here over a year ago now....and it works on the older pc's here (Dell Dimension 4550) but it won't work on the newer Optiplex for some reason.....it starts to boot....asks for the language but after I hit enter it acts like it's trying but ends up doing nothing further than a flashing cursor in the upper left corner.....

I also have a 2 gig USB stick that I could try a newer version with, but need someone to walk me through that

We need the full Terminal output to be able to help you out.

You should not try to type it in. In my instructions, I asked you to copy-paste in order to avoid typing mistakes . I also gave the instructions on how to copy-paste:

"Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!"

When Ubuntu gives you the following message:

[sudo] password for librarian

simply enter your password and hit <ENTER>

Ubuntu will NOT show your password while you are typing it in. Password is not displayed for security reasons.

Concerning the boot issue in Ubuntu 9.10: you can probably solve it using this procedure (Setting kernel option hpet=disable):

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/348694

It may be easier to get your wireless usb adapter working by simply installing Ubuntu 11.04 or Ubuntu 10.10 and then using the workaround I mentioned before, which is described here:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/348694

If it does not work in Ubuntu 10.10 or 11.04, you should resend the output of the long command I gave you (using copy-paste).

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