Help please

what is the problem that you need resolved?

https://answers.launchpad.net/ubuntu/+source/firefox/+question/134132
Are you using a wired connection?

Firefox web connection after been working properly seems broken made a few checks and results follows.

luis@luis-desktop:"'$ apt-get update
E: Could not open lock file Ivarllib/aptllistsllock - open (13: Permission denied)
E: Unable to lock the list directory
luis@luis-desktop:"'$ ping 8.8.8.8
connect: Network is unreachable
luis@luis-desktop:"'$ ping -c3 85.190.27.2
connect: Network is unreachable
luis@luis-desktop:"'$ ping www.ubuntu.com
ping: unknown host www.ubuntu.com
luis@luis-desktop:"'$ iwconfig
10 no wireless extensions.

luis@luis-desktop:"'$ .inf .inf: command not found luis@luis-desktop:"'$ iwconfig
10 no wireless extensions.

luis@luis-desktop:"'$ pci=noacpi
luis@luis-desktop:"'$ ifconfig
10 Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::11128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:683 errors:O dropped:O overruns:O frame:O TX packets:683 errors:O dropped:O overruns:O carrier:O collisions:O txqueuelen:O
RX bytes:57719 (57.7 KB) TX bytes:57719 (57.7 KB)

luis@luis-desktop:"'$

Please prepend your apt-get command with "sudo" from terminal, type:

sudo apt-get update
sudo apt-get dist-upgrade

the system will ask you a password give your user password, you will not see nothing when you type it, then press enter

Thank you to answer this question I tried to follow you request but as my knowledge on this is very limited, probably is not 100%.
The result follows:

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/distsllucid/main/i18n/Translationen_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/distsllucid/restricted/i18n1Translationen_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch -http://za.archive.ubuntu.com/ubuntu/distsllucid/universe/i18n1Translation en_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/distsllucid/multiverse/i18n1Translationen_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/dists/lucid-updates/Release.gpg Could not
resolve 'za.archive.ubuntu.com' .

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/distsllucid-updates/main/i18n1Translationen_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/distsllucidupdates/restricted/i18n1Translation-en_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/dists/lucidupdates/universe/i18n1Translation-en_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch http://za.archive.ubuntu.com/ubuntu/distsllucid
. updates/multiverse/i18n/Translation-en_ZA.bz2 Could not resolve 'za.archive.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/distsllucid-security/Release.gpg Could not resolve'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/distsllucid-security/main/i18n/Translationen_ZA.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/distsllucid-security/restricted/i18n/Translationen_ZA.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/distsllucid-security/universe/i18n/Translationen_ZA.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/distsllucidsecurity/multiverse/i18n/Translation-en_ZA.bz2 Could not resolve 'security.ubuntu.com'

W: Some index files failed to download, they have been ignored, or old ones used instead. luis@luis-desktop:~$ sudo apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
o upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
luis@luis-desktop:~$

I tried Firefox after this and still not working.
Regards

We are asking you what kind of connection are you using...

It hard to give you further help, if you don't give us more info...

Please connect you pc to your router with a wired connection... (please use the ethernet cable) reboot your pc and please retry.

My pc is connected to the router (Billion 400G) by ethernet cable and is always connect this way.
Let me explain, I have 2 HDD one with OS Windows the other with OS Ubuntu and I disconnect one and connect other according to which OS I want to work before I boot. The Windows Os is working properly with the router, Ubuntu OS was working properly, if I am not in error before going away for a week I download Ubuntu updates and when I comeback Firefox wasn’t working, don’t know if something in download was the cause.

Before to goo deeply:

1) shutdown you pc unplug the power cable
2) switch off your router
3) switch on your router and wait 2 minutes
4) Plug the power cable and boot your Ubuntu

Try...

Thank you for another try but sorry it dint work.
After I follow your instructions, Firefox screen come up I click on a web site a warning come:
 Firefox is currently in offline mode and can’t browse the web.
  Uncheck “work Offline” in the file menu then try again.
I uncheck offline but dint work.
The idea of start the router before boot Ubuntu is the way I always boot, unlike
Windows the opposite way Ubuntu doesn’t see the router.
Booting in Ubuntu there isn’t the some activity, as with Windows between the router leds and HDD meaning to me Ubuntu doesn’t connect to router.

Your PC has no Network connection. Either of the following components are broken:
- Network Plug of Your PC
- Ethernet cable that connects your pc with your router
- Router

Have you another pc / laptop to check if it can connect to the router?
Do you have another ethernet cable you could try in exchange?

My PC has Network connection, as I explain on 01-12-2010 I have 2 hard disks one with Windows OS the other with Ubuntu OS, with Windows the Network connection it works properly this reply been send with windows OS.
When I want to work in Ubuntu I disconnect the Windows hard disk and connect the hard disk with Ubuntu OS, Ubuntu works properly the problem starts when I click Firefox it comes to the screen but going to any website the connection doesn’t work because of some software trouble there is no connection between Firefox and rooter.

My Fault, sorry. But You are having definetly network problems in Ubuntu. The command "ifconfig" doesn't list any network device on Your PC, "ping" does not reach any Internet-Servers. So You need to find out why.

Could You please state the output of this command:

lspci | grep Ethernet

Have You tried booting an older kernel-version (if there is any on Your pc) in Grub? To do so, just use the arrow-keys to select another version at bootup. If this succeeds, run update again, maybe the error gets resolved by that.

The grep result:
Bash: ispci/grep: No such file of directory
About Grup I don’t know where to go to find this, I click on “Synaptic Package Manager” and found in green grub- pc 1.98-lubuntu-7, the other references of grub are all in white no color.

The command to enter is not lspci/grep -- the separator is a vertical bar, not a forwards slash. For ease, just use:

lspci

And its
LSPCI
(in lowercases), the first letter is an "l", not an "i"

Results of LSPCI:
!uis@luis-desktop:~$lspcilgrep Ethernet
02:00.0 Ethernet ~o~troller: Atheros Communications AR8151 v1.0 Gigabit Ethernet (rev cO) <email address hidden>:.v$

I have to explain this; if the reason of Firefox to don’t connect is the name Gigabit then this is entirely my fault.
On 01 November I change the computer mother board and processor to match modern one and around the 10 November after I set up all my Windows programs I connect my other hardisk with Ubuntu seen there was no errors during boot up I was sure everything was all right, not accounting the reason was the new motherboard which is a Gigabyte.
If this is the reason I still don’t know how to fixit.
 Now I deeply apologize to you and the people that try to help with this, I waist they time and knowledge unnecessary, and thank you to find the mistake.
Thank you.
Luis Jacinto

Ok, try this command:

sudo modprobe atl1e

and see, if you are connected to the internet, e.g. with the command:

ping google.de

if you are connected, run an update. But be aware that this is only temporary, you need to do this everytime you reboot. Making this permanent will be not that a big job, but let's just see, if this works for the time beeing.

If it does not work, You'll need to download the newest driver and install it manually.

Note: This is a "Gigabit" Ethernet device, the resemblence to Your motherboard's vendor name "Gigabyte" is just a coincidence, don't bother ;)

Results of sudo modprobe:

luis@luis-desktop:...$ sudo modprobe atlle [sudo] password for luis:
FATAL: Module atlle not found. luis@luis-desktop:"'$ ping google.de ping: unknown host google.de luis@luis-desktop:"'$

Dint work so I have to download the newest driver, witch driver? And if the driver is from Ubuntu or Gigabyte either way I have to download thru Windows please advise.
Thank you

It's
SUDO MODPROBE ATL1E

in lowercases, the second last letter is a "one" digit ;)

This is getting ridiculous for me making so many errors, maybe is the age, sorry about this one.
Results of correction:

luis@luis-desktop:"'$ sudo modprobe atlle
 [sudo] password for luis:
 luis@luis-deskt0p:"'$

 Hoping to be correct

And did it help? Are you connected to the internet after this command?

I see the Status is in Answered after I enter the above I notice too that the word atl1e is spelled with two "ll" but I enter as you spelled with "1" I dont know why this.
Thank you.

No, Firefox still doesn’t connect to internet DEAD.
I been thinking the best thing will be format the hard drive and reinstall Unbutu but I will loose all the Applications I download from the web and my files.
Please advise.

There is something wrong with your network card.. you can reinstall, but it is no guarantee of fixing the problem. The main problem is that there is no communication between your laptop and your router.

If you wish to continue debugging the problem, please provide the output from (note, you can cut and paste these -- no more errors :) )

sudo modprobe atl1e
sudo ifconfig -a

If you do wish to reinstall, simply take all the files of interest, and then copy them onto a USB or CD.

It is an advanced method, but you can keep your package selection, if you know how

http://www.hanckmann.net/?q=node/27

The first command makes a text file in your home folder. You can copy this onto the aforementioned USB/CD, then use the second and third commands to restore it after copying the text file into your newly installed home directory from the USB/CD drive

Or You could try installing the latest driver by hand:

1) Download http://partner.atheros.com/Download.aspx?id=162 on Your Windows PC, store it on cd / usb stick to get it to Your Ubuntu installation.

2) In Ubuntu, create a new folder, As an Example, let's suppose You create a folder named "driver" on Your Desktop. Put the downloaded file in there.

3) Open a Terminal and change into the just created directory, in this example, that would be:
cd /home/luis/Desktop/driver

4) Install the driver using these commands, ignore the errors that come up on the first one:

tar -xzf AR81Family-linux-v1.0.1.14.tar.gz
sudo bash
make install
modprobe atl1e
exit

5) That's it, I'm not sure if You need to restart after that.

To mycae.
Result: Firefox dint connect.

To Tieffliger.
Result:
luis@luis-desktop:"'$ cd/homelluis/Desktop/driver
bash: cd/homelluis/Desktop/driver: No such file or directory luis@luis-desktop:"'$ tar-xzf AR81Family-linux-v1.0.1.14.tar.gz tar-xzf: command not found
luis@luis-desktop:"'$ sudo bash
[sudo] password for luis:
root@luis-desktop:---# make install
make: *** No rule to make target 'install'. Stop. root@luis:"desktop:---# modprobe atlle
root@luis-desktop:---# exit
exit
luis@luis-desktop:"'$

I hope everything is correct.
When I got the Stop above I disconnect Terminal and restart Ubuntu then enter everything again in Terminal and start Firefox but still dint connect, restart Ubuntu start Firebox it was the same, I notice when start Firefox it is wall ways on Work Offline and I switch it off.

in the first command, there's a space between "tar" and "-xzf" ;)

I apologize again for the error.
Result follows:

luis@luis-desktop:"'$ cd/homelluis/Desktop/driver
bash: cd/homelluis/Desktop/driver: No such file or directory luis@luis-desktop:"'$ tar -xzf AR81Family-linux-v1.0.1.14.tar.gz
tar: AR81Family-linux-v1.0.1.14.tar.gz: Cannot open: No such file or directory tar: Error is not recoverable: exiting now
tar: Child renuned status 2
tar: Exiting with failure status due to previous errors
luis@luis-desktop:"'$ sudo bash
[sudo] password for luis:
root@luis-desktop:rv# make install
make: *** No rule to make target 'install'. Stop.
root@luis-desktop:rv# modprobe atlle
root@luis-desktop:rv# exit
exit
luis@luis-desktop:"'$

At cd/home/luis etc, above there is a “l” instead of forward slash but actually is the later.
I don’t understand a error why on the call of the file after all it is on Desktop/driver and the name is correct too, and Firefox still doesn’t connect to the web. This comes about after I had a huge update for Ubuntu in which there was included Firefox updates.

You did not change into the directory that contains the file.

Try these commands:

cd Desktop
cd driver
tar -xzf *.gz
sudo make install

The output of the tar -xzf *.gz should be as follows:

"gzip: stdin: decompression OK, trailing garbage ignored
tar: Child returned status 2
tar: Error is not recoverable: exiting now"

If it's not, You're doing something wrong and the following step will fail ;)

Results:

luis@luis-desktop:~$ cd Desktop luis@luis-desktop:~/Desktop$ cd driver luis@luis-desktop:~/Desktop/driver$ tar -xzf* .gz tar: * .gz: Cannot open: No such file or directory tar: Error is not recoverable: exiting now
tar: Child returned status 2
tar: Exiting with failure status due to previous errors luis@ luis-desktop:~/Desktop/driver$

I tried and change spaces and no spaces with the command “tar” it dint work I got the feeling what upset Firebox did damage in Ubuntu too, if this was in Windows I would recognize as such. Before, I mention about clean the hard disk and reinstall Ubuntu because I feel I am wasting your time (errors and others) I have to emphasize that I respect all the help that you been giving and I learned quiet a bit with this exercise, I need Ubuntu before the end of the month in working conditions, my problem is how to save the applications that I download before.
Please advise.
Thank you.

You did change into the directory correctly, yet the tar command is wrong. It's

tar[SPACE]-xzf[SPACE]*.gz

substitute [SPACE] by the space character ;)

It's up to you to choose the re-installation option, of course. But I'm not sure if that fixes Your problem. You could give it a try by booting from the installation cd a so called "live system" - no changes are made to your system, You can even do this on Your Windows PC. Then you could check if network works there. If it does, a reinstallation will fix the error.
BTW, why do you need to clean the disk? You could just re-install Ubuntu, I'm not sure but that should not delete your downloaded programs or things in Your home folder (nevertheless You should backup things first, just to make sure);

The command eventually did work; Firebox is working. After your last note I tried again in different places to insert a SPACE on “tar” commando, I wrote each time and everything and tried it on my scrapbook, then restart Ubuntu and tried with different Space position it gave the same errors that had before, on one of the times after entering all the “tar” commad the cursor just keep flashing, I wait for awhile and then click to close Terminal, it dint close and note come up that terminal was still busy eventually close it and restart Ubuntu, on the first try “tar” worked the results follows:

luis@luis-desktop:---$ cd Desktop luis@luis-desktop:---/Desktop$ cd driver luis@luis-desktop:---/Desktop/driver$ tar xzf * .gz

gzip: stdin: decompression OK, trailing garbage ignored
tar: Child returned status 2
tar: Exiting with failure status due to previous errors
luis@luis-desktop:---/Desktop/driver$ sudo make install
[sudo] password for luis:
make -C .Isrc/ install
make[l]: Entering directory '/homelluis/Desktop/driver/src'
make -C /lib/modules/2.6.32-25-generic/build SUBDIRS=/homelluis/Desktop/driver/src modules make[2]: Entering directory '/usr/srcllinux-headers-2.6.32-25-generic'
CC [M] /homelluis/Desktop/driver/srclaccommon_main.o
CC [M] /homelluis/Desktop/driver/srclatlle_main.o
CC [M] /homelluis/Desktop/driver/src/atllc_main.o
CC [M] /homelluis/Desktop/driver/srclatllc_hw.o
CC [M] /homelluis/Desktop/driver/srclatlle_hw.o
CC [M] /homelluis/Desktop/driver/srclatlle_param.o
CC [M] /homelluis/Desktop/driver/srclatllc_param.o
CC [M] /homelluis/Desktop/driver/src/atlle_ethtool.o
CC [M] /homelluis/Desktop/driver/src/atllc_ethtool.o
CC [M] /homelluis/Desktop/driver/src/kcompat.o
LD [M] /homelluis/Desktop/driver/src/atlle.o
Building modules, stage 2.
MODPOST 1 modules
CC /homelluis/Desktop/driver/src/atlle.mod.o
 LD [M] /homelluis/Desktop/driver/srclatlle.ko
make[2]: Leaving directory '/usr/src/linux-headers-2.6.32-25-generic'
gzip -c ..Iatlle.7 > atlle.7.gz
# remove all old versions of the driver
find /lib/modules/2.6.32-25-generic -name atlle.ko -exec rm -f {} \; II true
find llib/modules/2.6.32-25-generic -name atlle.ko.gz -exec rm -f {} \; II true
install -D -m 644 atlle.ko /lib/modules/2.6.32-25-generic/kernelldrivers/net/atlle/atlle.ko /sbinldepmod -a " true
install-D -m 644 atlle.7.gz /usr/share/man/man7/atlle.7.gz
man -c -P'cat > /dev/null' atlle II true
atlle.
make[l]: Leaving directory '/homelluis/Desktop/driver/src' luis@luis-desktop:---/Desktop/driver$

Thank you again for you great help

Thanks Tiefflieger, that solved my question.