Can't install anything -- Not Supported Chip
Hi!
I am using a Dell Inspiron Mini netbook with Ubuntu Desktop Edition (Netbook Ubuntu's window manager was using all my resources; I couldn't get anything done).
Every time I try to install anything, including updates and drivers, I get an error message:
"...."
Setting up firmware-
Not supported low-power chip with PCI id 14e4:4315!
Aborting.
dpkg: error processing firmware-
subprocess installed post-installation script returned error exit status 1
No apport report written because MaxReports is reached already
Errors were encountered while processing:
firmware-
Setting up firmware-
Not supported low-power chip with PCI id 14e4:4315!
Aborting.
dpkg: error processing firmware-
subprocess installed post-installation script returned error exit status 1
The things that fail to install still register as installed, so I have to manually un-install it to try again, but un-installing makes the same error message appear before it shows the program as not-installed. I have already failed to install my wireless drivers and a few updates, so I think I will have to manually un-install them or re-install ubuntu. If you think I should re-install before we work on the issue, let me know and I will tell you when I've done it.
I am new to Ubuntu, and do not know console commands, (but I'd be willing to do complicated console stuff with some guidance) so I would appreciate a detailed, noob-tailored response please^^
Thanks!
Question information
- Language:
- English Edit question
- Status:
- Solved
- Assignee:
- No assignee Edit question
- Solved by:
- Zac Slade
- Solved:
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#1 |
Can you give the output of:
sudo lshw -C network
Thanks
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#2 |
Hi,
Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).
In order to gather essential troubleshooting information about your wireless card, please follow this procedure:
Step 1: Open Terminal from "Applications-
Step 2: Please copy-paste the following command from the https:/
Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!
sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/
Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.
Step 4: Please also specify the exact model and make of your PC (if known) on this thread
Regards,
Mark
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#3 |
Hi! Thanks for the quick responses!
@Actionparsnip:
PCI (sysfs)
*-network
description: Ethernet interface
product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:05:00.0
logical name: eth0
version: 02
serial: 00:26:b9:c4:90:d2
size: 100MB/s
capacity: 100MB/s
width: 64 bits
clock: 33MHz
resources: irq:42 ioport:
*-network
description: Wireless interface
product: BCM4312 802.11b/g LP-PHY
vendor: Broadcom Corporation
physical id: 0
bus info: pci@0000:07:00.0
logical name: eth1
version: 01
serial: f0:7b:cb:71:e8:8d
width: 64 bits
clock: 33MHz
resources: irq:17 memory:
@Mark Rijckenberg:
Thanks for the detailed steps!
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Fetched 318kB in 4s (63.8kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
grep is already the newest version.
The following extra packages will be installed:
libhal1 libhd16
The following NEW packages will be installed:
hwinfo libhal1 libhd16
0 upgraded, 3 newly installed, 0 to remove and 29 not upgraded.
1 not fully installed or removed.
Need to get 849kB of archives.
After this operation, 2,286kB of additional disk space will be used.
Do you want to continue [Y/n]? y
Get:1 http://
Get:2 http://
Get:3 http://
Fetched 849kB in 0s (1,179kB/s)
Selecting previously deselected package libhal1.
(Reading database ... 118879 files and directories currently installed.)
Unpacking libhal1 (from .../libhal1_
Selecting previously deselected package libhd16.
Unpacking libhd16 (from .../libhd16_
Selecting previously deselected package hwinfo.
Unpacking hwinfo (from .../hwinfo_
Processing triggers for man-db ...
Setting up firmware-
Not supported low-power chip with PCI id 14e4:4315!
Aborting.
dpkg: error processing firmware-
subprocess installed post-installation script returned error exit status 1
Setting up libhal1 (0.5.14-0ubuntu6) ...
Setting up libhd16 (16.0-2) ...
Setting up hwinfo (16.0-2) ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
Errors were encountered while processing:
firmware-
E: Sub-process /usr/bin/dpkg returned an error code (1)
*-network
description: Ethernet interface
product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:05:00.0
logical name: eth0
version: 02
serial: 00:26:b9:c4:90:d2
size: 100MB/s
capacity: 100MB/s
width: 64 bits
clock: 33MHz
resources: irq:42 ioport:
*-network
description: Wireless interface
product: BCM4312 802.11b/g LP-PHY
vendor: Broadcom Corporation
physical id: 0
bus info: pci@0000:07:00.0
logical name: eth1
version: 01
serial: f0:7b:cb:71:e8:8d
width: 64 bits
clock: 33MHz
resources: irq:17 memory:
0: compal-wifi: Wireless LAN
Soft blocked: no
Hard blocked: no
1: compal-bluetooth: Bluetooth
Soft blocked: no
Hard blocked: no
lo Interface doesn't support scanning.
eth0 Interface doesn't support scanning.
eth1 Scan completed :
Cell 01 - Address: 00:40:5A:43:EF:96
Cell 02 - Address: 00:40:5A:43:EF:95
Cell 03 - Address: 00:40:5A:4C:CF:D6
Cell 04 - Address: 00:40:5A:49:19:46
Cell 05 - Address: 00:40:5A:49:19:45
Cell 06 - Address: 00:40:5A:4C:CF:D5
Cell 07 - Address: 00:08:9F:8E:5C:CE
Cell 08 - Address: 00:40:5A:43:85:16
Cell 09 - Address: 00:40:5A:43:85:15
Cell 10 - Address: 00:0E:E8:CC:4E:7A
Cell 11 - Address: 00:08:9F:D7:86:68
Cell 12 - Address: 00:01:36:44:88:BE
Cell 13 - Address: 00:01:36:44:88:BD
auto lo
iface lo inet loopback
DISTRIB_ID=Ubuntu
DISTRIB_
DISTRIB_
DISTRIB_
00:00.0 Host bridge [0600]: Intel Corporation N10 Family DMI Bridge [8086:a010]
00:02.0 VGA compatible controller [0300]: Intel Corporation N10 Family Integrated Graphics Controller [8086:a011]
00:02.1 Display controller [0380]: Intel Corporation N10 Family Integrated Graphics Controller [8086:a012]
00:1b.0 Audio device [0403]: Intel Corporation N10/ICH 7 Family High Definition Audio Controller [8086:27d8] (rev 02)
00:1c.0 PCI bridge [0604]: Intel Corporation N10/ICH 7 Family PCI Express Port 1 [8086:27d0] (rev 02)
00:1c.1 PCI bridge [0604]: Intel Corporation N10/ICH 7 Family PCI Express Port 2 [8086:27d2] (rev 02)
00:1d.0 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #1 [8086:27c8] (rev 02)
00:1d.1 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #2 [8086:27c9] (rev 02)
00:1d.2 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #3 [8086:27ca] (rev 02)
00:1d.3 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB UHCI Controller #4 [8086:27cb] (rev 02)
00:1d.7 USB Controller [0c03]: Intel Corporation N10/ICH 7 Family USB2 EHCI Controller [8086:27cc] (rev 02)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev e2)
00:1f.0 ISA bridge [0601]: Intel Corporation NM10 Family LPC Controller [8086:27bc] (rev 02)
00:1f.2 SATA controller [0106]: Intel Corporation N10/ICH7 Family SATA AHCI Controller [8086:27c1] (rev 02)
00:1f.3 SMBus [0c05]: Intel Corporation N10/ICH 7 Family SMBus Controller [8086:27da] (rev 02)
05:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller [10ec:8136] (rev 02)
07:00.0 Network controller [0280]: Broadcom Corporation BCM4312 802.11b/g LP-PHY [14e4:4315] (rev 01)
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 002: ID 04fc:05da Sunplus Technology Co., Ltd
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 005: ID 0bda:0158 Realtek Semiconductor Corp. USB 2.0 multicard reader
Bus 001 Device 004: ID 064e:8101 Suyin Corp.
Bus 001 Device 003: ID 1058:1100 Western Digital Technologies, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
PCI (sysfs)
after that it wasn't doing anything for a few seconds. I highlighted everything and hit ctrl+c, which, after displaying ^C put me back on the command line. Should I have waited longer?
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#4 |
Got to go, I'll get you the make and model tomorrow.
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#5 |
Manually removing firmware-
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#6 |
if you install wicd, you can tell it that eth1 is your wifi device. You can then connect
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#7 |
Alright! I read the other forum. Removing the firmware-
I'm glad this problem was resolved quickly and easily. You guys have been awesome. Score +1 Ubuntu support :)