Can't connect to internet using my verizon wireless broadband

Asked by Beverly Adams on 2010-10-11

I have installed Ubuntou 9.1 on a partition on my Toshiba laptop. I am trying to connect to the internet using my verizon wireless card. Unbuntu, I think is seeing the wireless card as a USB device. It shows the VZaccesss software on the card and when I click on it it shows the files. Got any clues?

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu gnome-nettool Edit question
Assignee:
No assignee Edit question
Solved by:
peter b
Solved:
2010-10-13
Last query:
2010-10-13
Last reply:
2010-10-13
peter b (b1pete) said : #1

pls run in a terminal cmds as follows

lsusb
lspci
sudo lshw -short
sudo ifconfig
sudo iwconfig

and copy/paste their output here. tu.

Beverly Adams (brtmbga) said : #2

 Hey Peter:

Here's what I got:

bev@ubuntu:~$ lsusb
Bus 006 Device 002: ID 04fc:0003 Sunplus Technology Co., Ltd CM1092 Optical Scroller Mouse
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 0bda:0158 Realtek Semiconductor Corp. Mass Stroage Device
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 003: ID 03f0:3307 Hewlett-Packard
Bus 002 Device 002: ID 106c:3b05 Curitel Communications, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
bev@ubuntu:~$ lspci
00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
00:1a.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03)
00:1c.4 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
00:1d.3 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation ICH9M/M-E SATA AHCI Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
03:00.0 Ethernet controller: Atheros Communications Inc. AR5001 Wireless Network Adapter (rev 01)
bev@ubuntu:~$ sudo lshw -short
[sudo] password for bev:

Beverly G. Adams, CMT, CBW
AMTA VA President
Blue Ridge Therapeutic Massage
1826 Memorial Ave
Lynchburg, VA 24501
434-455-2786

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of peter b
Sent: Monday, October 11, 2010 3:54 PM
To: <email address hidden>
Subject: Re: [Question #128891]: Can't connect to internet using my verizon wireless broadband

Your question #128891 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/128891

    Status: Open => Answered

peter b proposed the following answer:
pls run in a terminal cmds as follows

lsusb
lspci
sudo lshw -short
sudo ifconfig
sudo iwconfig

and copy/paste their output here. tu.

--
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know that it is solved:
https://answers.launchpad.net/ubuntu/+question/128891/+confirm?answer_id=0

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Beverly Adams (brtmbga) said : #3

Yes

Beverly G. Adams, CMT, CBW
AMTA VA President
Blue Ridge Therapeutic Massage
1826 Memorial Ave
Lynchburg, VA 24501
434-455-2786

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of Beverly Adams
Sent: Tuesday, October 12, 2010 12:43 PM
To: <email address hidden>
Subject: RE: [Question #128891]: Can't connect to internet using my Verizon wireless broadband

Your question #128891 on gnome-nettool in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/128891

    Status: Answered => Open

You are still having a problem:
        Hey Peter:

Here's what I got:

bev@ubuntu:~$ lsusb
Bus 006 Device 002: ID 04fc:0003 Sunplus Technology Co., Ltd CM1092 Optical Scroller Mouse
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 0bda:0158 Realtek Semiconductor Corp. Mass Stroage Device
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 003: ID 03f0:3307 Hewlett-Packard
Bus 002 Device 002: ID 106c:3b05 Curitel Communications, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
bev@ubuntu:~$ lspci
00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
00:1a.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03)
00:1c.4 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
00:1d.3 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
00:1f.0 ISA bridge: Intel Corporation ICH9M LPC Interface Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation ICH9M/M-E SATA AHCI Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
03:00.0 Ethernet controller: Atheros Communications Inc. AR5001 Wireless Network Adapter (rev 01)
bev@ubuntu:~$ sudo lshw -short
[sudo] password for bev:

Beverly G. Adams, CMT, CBW
AMTA VA President
Blue Ridge Therapeutic Massage
1826 Memorial Ave
Lynchburg, VA 24501
434-455-2786

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of peter b
Sent: Monday, October 11, 2010 3:54 PM
To: <email address hidden>
Subject: Re: [Question #128891]: Can't connect to internet using my verizon wireless broadband

Your question #128891 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/128891

    Status: Open => Answered

peter b proposed the following answer:
pls run in a terminal cmds as follows

lsusb
lspci
sudo lshw -short
sudo ifconfig
sudo iwconfig

and copy/paste their output here. tu.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+question/128891/+confirm?answer_id=0

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+question/128891

You received this question notification because you are a direct
subscriber of the question.

You received this question notification because you are a direct
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peter b (b1pete) said : #4

ok Beverly, v interesting the output of sudo lshw -short command; I tried it on my pc and it works v well but ... I'm using 10.04 and 10.10 latest ubuntu releases; probably on 9.10 that you're using (just noticed it now) this cmd is not supported. in order to level the playing field and for many other reasons (I won't get into that now) I'm strongly suggesting to upgrade or, even better, do a fresh install of 10.04 lucid release (pls consider a fresh install - it is v safe and devoid of any surprises that an upgrade brings about).

for sure you're using a 3G usb modem identified as

106c:3b05 Curitel Communications, Inc.

this is in addition to the other two web interfaces

02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
03:00.0 Ethernet controller: Atheros Communications Inc. AR5001 Wireless Network Adapter (rev 01)

yes, you're right, ....'I think is seeing the wireless card as a USB device.'.... ; there is good news though, it appears that your 3G modem can be used successfully on 10.04 lucid with a little 'help', I mean just a couple of additional files that need to be created and a couple of additional packages to be installed.

so, pls get 10.04 ubuntu release installed, it is an LTS release (supported for 36 mo) ; 9.10 in six mo is not supported any longer. just tell me when you have 10.04 functioning on your laptop; pls do not close this ticket/question; we'll continue then (let you know what the additional steps needed are).tu.

peter b (b1pete) said : #5

sorry, just forgot, do you need any help about getting a fresh 10.04 ubuntu lucid installed ?

if yes just tell me - we'll do it then proceed with the additions previously mentioned. tu.

Beverly Adams (brtmbga) said : #6

Probably need help - I am going to send for the CD (since I can't get on line). I have another laptop that I want to do the install on - I'll contact you when I get the CD....

Thanks for the help!

Beverly G. Adams, CMT, CBW
AMTA VA President
Blue Ridge Therapeutic Massage
1826 Memorial Ave
Lynchburg, VA 24501
434-455-2786

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of peter b
Sent: Tuesday, October 12, 2010 2:28 PM
To: <email address hidden>
Subject: RE: [Question #128891]: Can't connect to internet using my Verizon wireless broadband

Your question #128891 on gnome-nettool in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/128891

peter b proposed the following answer:
sorry, just forgot, do you need any help about getting a fresh 10.04
ubuntu lucid installed ?

if yes just tell me - we'll do it then proceed with the additions
previously mentioned. tu.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/128891/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/128891

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peter b (b1pete) said : #7

Beverly, you can get online - all that is needed is

- a fixed modem/router usually supplied by your ISP ; this modem/router allows you to connect over the phone line to his network. moreover, it usually has also a wireless (wifi) interface that, if present, allows you to connect to the web wireless ; your pc already has built in the interfaces required as mentioned above ie
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
03:00.0 Ethernet controller: Atheros Communications Inc. AR5001 Wireless Network Adapter (rev 01

- for a wired connection, a so called 'patch cable' or 'ethernet cable' or 'pc to router cable' , it has 2 RJ45 connectors (one on each end) ; it has 4 pairs; just walk on any computer store and ask for it; it'll set you back $5-10 tops. if the store is asking additional questions show them a copy of the description. NOTE: if your modem/router HAS wifi capabilities the cable mentioned is not needed - the pc-modem/router connection will be wireless.

do you have already a modem/router installed at your place ? if yes then let's try and get you connected to the web either by means of the wired or wireless interfaces.

then just connect one end to your laptop RJ45 ethernet connector and the other to one of your router RJ45 connectors. boot your pc and look on the upper panel right hand side close to the sound icon for the wired connection applet and left click on it. let me know what you see. we'll continue after that. tu.

btw, browsing the net for ....'verizon wireless card.'.... you mentioned I found this

http://shop.verizonwireless.com/?id=Verizon+Wireless+UMW190+Global+USB+Modem+USB%20Modem

is this the usb modem that you have/want to use ?

Beverly Adams (brtmbga) said : #8

The only access I have is my aircard. I am headed out of town on business for the next two and one half weeks. I'll be staying with two sets of friends for two legs of my trip and they both have wireless. I'll try to download it through their systems. I want to install it on my other laptop which I can carry for only part of the way... so we'll see if we can get it set up .... otherwise - how much space would it take on my windows pc? It told me it would take two days to download on my air card!

And yes - that is the Verizon card I use... and want to use.

Beverly G. Adams, CMT, CBW
AMTA VA President
Blue Ridge Therapeutic Massage
1826 Memorial Ave
Lynchburg, VA 24501
434-455-2786

-----Original Message-----
From: <email address hidden> [mailto:<email address hidden>] On Behalf Of peter b
Sent: Tuesday, October 12, 2010 9:13 PM
To: <email address hidden>
Subject: RE: [Question #128891]: Can't connect to internet using my Verizon wireless broadband

Your question #128891 on gnome-nettool in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/128891

    Status: Open => Answered

peter b proposed the following answer:
Beverly, you can get online - all that is needed is

- a fixed modem/router usually supplied by your ISP ; this modem/router allows you to connect over the phone line to his network. moreover, it usually has also a wireless (wifi) interface that, if present, allows you to connect to the web wireless ; your pc already has built in the interfaces required as mentioned above ie
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
03:00.0 Ethernet controller: Atheros Communications Inc. AR5001 Wireless Network Adapter (rev 01

- for a wired connection, a so called 'patch cable' or 'ethernet cable'
or 'pc to router cable' , it has 2 RJ45 connectors (one on each end) ;
it has 4 pairs; just walk on any computer store and ask for it; it'll
set you back $5-10 tops. if the store is asking additional questions
show them a copy of the description. NOTE: if your modem/router HAS wifi
capabilities the cable mentioned is not needed - the pc-modem/router
connection will be wireless.

do you have already a modem/router installed at your place ? if yes then
let's try and get you connected to the web either by means of the wired
or wireless interfaces.

then just connect one end to your laptop RJ45 ethernet connector and the
other to one of your router RJ45 connectors. boot your pc and look on
the upper panel right hand side close to the sound icon for the wired
connection applet and left click on it. let me know what you see. we'll
continue after that. tu.

btw, browsing the net for ....'verizon wireless card.'.... you mentioned
I found this

http://shop.verizonwireless.com/?id=Verizon+Wireless+UMW190+Global+USB+Modem+USB%20Modem

is this the usb modem that you have/want to use ?

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/128891/+confirm?answer_id=6

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+source/gnome-nettool/+question/128891

You received this question notification because you are a direct
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Best peter b (b1pete) said : #9

yes, the aircard (usb) is quite slow; a 10.04 lucid CD download is approx 600MB ; the time required to get to downloaded depends on

1- the access point connection to the web (that is a wired connection) - this is the determining factor
2- as well as the wireless connection speed between your pc and the access point.

for your info - 1. can be anywhere from .1MB/sec up to hundreds of MB/sec (if connected to a LAN); over phone line to your ISP network it's usually anywhere from .1MB/sec up to 15-25MB/sec ( for example I have a a connection to my ISP of 16MB/sec) so I can download the 600MB/16MB/sec in approx 4 minutes depending on the quality of connection.

so you need an absolute minimum say 700-800MB free space on the hard disk to store the ....iso file. the space required for installation is, to be on the safe side, a minimum 5GB - this is just the os no applications or data storage.

Beverly Adams (brtmbga) said : #10

I am going to download v. 10 and install it it on another laptop. When I get it set up, I will try the air card - if I can't get it work, I'll open another problem. Thanks so much for your help!