software doesn't run i want configure my wireless network

Asked by Katherine Fengler

Put CD software into computer, no prompts appear. Go to computer, and CD files, and select "autorun prompts", press "Enter", and error message appears: "cannot find the autorun program".

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Ubuntu gnome-nettool Edit question
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marcobra (Marco Braida) (marcobra) said :
#1

Please tell which software you are talking of ? Win software onto a cd... ?

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Katherine Fengler (spidergirl27) said :
#2

I'm trying to hook up my laptop to a wireless router and I put the setup software (CD)-Linksys E1000-into computer, but no prompts show up, and when I open autorun, that error message I mentioned initially shows up.

---------- Original Message ----------
From: "marcobra \(Marco Braida\)" <email address hidden>
To: <email address hidden>
Subject: Re: [Question #122060]: software doesn't run
Date: Fri, 20 Aug 2010 20:49:49 -0000

Your question #122060 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/122060

    Status: Open => Needs information

marcobra (Marco Braida) requested for more information:
Please tell which software you are talking of ? Win software onto a
cd... ?

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/122060

You received this question notification because you are a direct
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marcobra (Marco Braida) (marcobra) said :
#3

Please don't reply via mail to Launchpad mail notification but visit directly your question Launchpad site link.
Replying via mail to launchpad message might expose your email address to the net and you will give a lot of
spam.

Then you cannot manage your question in a good way and the thread will be confused...

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marcobra (Marco Braida) (marcobra) said :
#4

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from this page in browser Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word dist-upgrade;
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

sudo dpkg --configure -a; sudo apt-get -f install; sudo apt-get update; sudo apt-get dist-upgrade;

Then reboot your pc and test if your wireless card is detected, if not continue from the step 3 below

Step 3: Please copy-paste the following command from this page in Firefox into the Linux Terminal.
Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command.
The command STARTS with the word sudo and ENDS with the word restart.
So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>,
then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'ound|irmware|eth|ath|wl|ipw|rtl|rt2|b43|witch|ndiswrapper'; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo lsmod; sudo /etc/init.d/networking restart

Step 4: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 5: Step 4: Please also specify the exact model and make of your PC (if known).

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Katherine Fengler (spidergirl27) said :
#5

The commands were completed. I did Step 2, and when that didn't work, did Step 3. The auto run prompt does not work. I can't run the software: (Cisco) Linksys E1000 "Wireless-N-Router Setup Software & Documentation" (ver 1002 3000-0 1887. The software does work--I loaded it onto our desktop computer (Dell), but that has Microsoft Vista. My laptop is Dell Inspiron 1545.

What next? Thanks for your help--Grazie!

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marcobra (Marco Braida) (marcobra) said :
#6

Please execute the instruction step by step... you must copy here the terminal result... the info you will send back help us to solve your issue...

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Katherine Fengler (spidergirl27) said :
#7

I forgot to cut and paste... When I go to "Terminal" (per your instruction), are there options for which terminal? I wondered when you said the Linux terminal. What I get when I go to "Terminal" is my name with "dell-desktop: and some shapes after that. That's where I typed the commands (through #3, as stated earlier). Was that correct? It seems like a lot of space was used during that process--should I delete something and begin the same command again (so that I can copy the terminal result)? Sorry, but I'm not very computer savvy.

Revision history for this message
kernowyon (kernowyon) said :
#8

The software you are trying to run is a Windows specific software, so ignore that cd!

When running the steps suggested by Marco, please note that any request for a password (e.g after any command beginning with sudo for example), when you type the password in (your user password), you will not see anything on the screen - that is a normal security measure.

In the Terminal, you will see something which looks like -

yourname@yourcomputer:~$

You then type the commands after the ~$, so you would enter in Step 3 -

yourname@yourcomputer:~$sudo apt-get update; sudo apt-get install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'ound|irmware|eth|ath|wl|ipw|rtl|rt2|b43|witch|ndiswrapper'; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo lsmod; sudo /etc/init.d/networking restart

or whatever you were asked to enter.
The "sudo" part means that you are going to be the "super user", which is the equivalent of Administrator in Windows - and means you can carry out admin tasks such as installing software or updating the system.

Once you press "enter" after typing the steps into your Terminal, you will be asked for your password as I mentioned earlier. You type that and nothing appears as you do so. Once you have entered the password, press "enter" again and the Terminal window will show you various things happening - firstly a lot of messages about "Hit" and various web addresses. This is the system updating itself to ensure you are up to date with your software updates. As long as you see these messages buzzing past, all is good :)

Any message about "error" or anything which sounds fairly bad, then just post back :)

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