unable to see wireless network

Asked by NewToLinux on 2010-07-10

I just upgraded from Vista to Ubuntu 10.04. I am running an HP tx1410 laptop and my wireless card is a broadcom 4321. After installing linux, i am unable to locate my router. The following are my results from the terminal.

username@username:~$ iwconfig
lo no wireless extensions.

eth0 no wireless extensions.

pan0 no wireless extensions.

Like I said, I am new to linux and I don't have a complete grasp on how things work, so I would appreciate help.

Question information

Language:
English Edit question
Status:
Open
For:
Ubuntu gnome-nettool Edit question
Assignee:
Mark Rijckenberg Edit question
Last query:
2010-07-11
Last reply:
2010-07-11

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo aptitude update; sudo aptitude install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'ound|irmware|eth|ath|wl|ipw|b43|witch|ndiswrapper'; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

NOTE: be sure your onboard pc hardware wireless switch, if there are any, is active

NewToLinux (anthony-gannan) said : #2

username@username:~$ sudo aptitude update; sudo aptitude install hwinfo grep; sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | egrep 'ound|irmware|eth|ath|wl|ipw|b43|witch|ndiswrapper'; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo /etc/init.d/networking restart
[sudo] password for username:
Writing extended state information... Done
Hit http://security.ubuntu.com lucid-security Release.gpg
Ign http://security.ubuntu.com/ubuntu/ lucid-security/main Translation-en_US
Hit http://us.archive.ubuntu.com lucid Release.gpg
Ign http://us.archive.ubuntu.com/ubuntu/ lucid/main Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ lucid-security/restricted Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ lucid-security/universe Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ lucid-security/multiverse Translation-en_US
Hit http://security.ubuntu.com lucid-security Release
Ign http://us.archive.ubuntu.com/ubuntu/ lucid/restricted Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ lucid/universe Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ lucid/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com lucid-updates Release.gpg
Ign http://us.archive.ubuntu.com/ubuntu/ lucid-updates/main Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ lucid-updates/restricted Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ lucid-updates/universe Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ lucid-updates/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com lucid Release
Hit http://us.archive.ubuntu.com lucid-updates Release
Hit http://security.ubuntu.com lucid-security/main Packages
Hit http://us.archive.ubuntu.com lucid/main Packages
Hit http://us.archive.ubuntu.com lucid/restricted Packages
Hit http://us.archive.ubuntu.com lucid/main Sources
Hit http://us.archive.ubuntu.com lucid/restricted Sources
Hit http://us.archive.ubuntu.com lucid/universe Packages
Hit http://security.ubuntu.com lucid-security/restricted Packages
Hit http://security.ubuntu.com lucid-security/main Sources
Hit http://security.ubuntu.com lucid-security/restricted Sources
Hit http://security.ubuntu.com lucid-security/universe Packages
Hit http://security.ubuntu.com lucid-security/universe Sources
Hit http://us.archive.ubuntu.com lucid/universe Sources
Hit http://us.archive.ubuntu.com lucid/multiverse Packages
Hit http://us.archive.ubuntu.com lucid/multiverse Sources
Hit http://us.archive.ubuntu.com lucid-updates/main Packages
Hit http://us.archive.ubuntu.com lucid-updates/restricted Packages
Hit http://us.archive.ubuntu.com lucid-updates/main Sources
Hit http://us.archive.ubuntu.com lucid-updates/restricted Sources
Hit http://security.ubuntu.com lucid-security/multiverse Packages
Hit http://security.ubuntu.com lucid-security/multiverse Sources
Hit http://us.archive.ubuntu.com lucid-updates/universe Packages
Hit http://us.archive.ubuntu.com lucid-updates/universe Sources
Hit http://us.archive.ubuntu.com lucid-updates/multiverse Packages
Hit http://us.archive.ubuntu.com lucid-updates/multiverse Sources
Reading package lists... Done

Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
The following NEW packages will be installed:
  hwinfo libhd16{a}
0 packages upgraded, 2 newly installed, 0 to remove and 1 not upgraded.
Need to get 744kB of archives. After unpacking 2,060kB will be used.
Do you want to continue? [Y/n/?] y
Writing extended state information... Done
Get:1 http://us.archive.ubuntu.com/ubuntu/ lucid/universe libhd16 16.0-2 [698kB]
Get:2 http://us.archive.ubuntu.com/ubuntu/ lucid/universe hwinfo 16.0-2 [46.1kB]
Fetched 744kB in 4s (154kB/s)
Selecting previously deselected package libhd16.
(Reading database ... 148346 files and directories currently installed.)
Unpacking libhd16 (from .../libhd16_16.0-2_i386.deb) ...
Selecting previously deselected package hwinfo.
Unpacking hwinfo (from .../hwinfo_16.0-2_i386.deb) ...
Processing triggers for man-db ...
Setting up libhd16 (16.0-2) ...

Setting up hwinfo (16.0-2) ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done

0: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no
lo Interface doesn't support scanning.

eth0 Interface doesn't support scanning.

pan0 Interface doesn't support scanning.

auto lo
iface lo inet loopback

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04 LTS"
00:00.0 RAM memory [0500]: nVidia Corporation C51 Host Bridge [10de:02f0] (rev a2)
00:00.1 RAM memory [0500]: nVidia Corporation C51 Memory Controller 0 [10de:02fa] (rev a2)
00:00.2 RAM memory [0500]: nVidia Corporation C51 Memory Controller 1 [10de:02fe] (rev a2)
00:00.3 RAM memory [0500]: nVidia Corporation C51 Memory Controller 5 [10de:02f8] (rev a2)
00:00.4 RAM memory [0500]: nVidia Corporation C51 Memory Controller 4 [10de:02f9] (rev a2)
00:00.5 RAM memory [0500]: nVidia Corporation C51 Host Bridge [10de:02ff] (rev a2)
00:00.6 RAM memory [0500]: nVidia Corporation C51 Memory Controller 3 [10de:027f] (rev a2)
00:00.7 RAM memory [0500]: nVidia Corporation C51 Memory Controller 2 [10de:027e] (rev a2)
00:02.0 PCI bridge [0604]: nVidia Corporation C51 PCI Express Bridge [10de:02fc] (rev a1)
00:03.0 PCI bridge [0604]: nVidia Corporation C51 PCI Express Bridge [10de:02fd] (rev a1)
00:05.0 VGA compatible controller [0300]: nVidia Corporation C51 [Geforce Go 6150] [10de:0244] (rev a2)
00:09.0 RAM memory [0500]: nVidia Corporation MCP51 Host Bridge [10de:0270] (rev a2)
00:0a.0 ISA bridge [0601]: nVidia Corporation MCP51 LPC Bridge [10de:0260] (rev a3)
00:0a.1 SMBus [0c05]: nVidia Corporation MCP51 SMBus [10de:0264] (rev a3)
00:0a.3 Co-processor [0b40]: nVidia Corporation MCP51 PMU [10de:0271] (rev a3)
00:0b.0 USB Controller [0c03]: nVidia Corporation MCP51 USB Controller [10de:026d] (rev a3)
00:0b.1 USB Controller [0c03]: nVidia Corporation MCP51 USB Controller [10de:026e] (rev a3)
00:0d.0 IDE interface [0101]: nVidia Corporation MCP51 IDE [10de:0265] (rev f1)
00:0e.0 IDE interface [0101]: nVidia Corporation MCP51 Serial ATA Controller [10de:0266] (rev f1)
00:10.0 PCI bridge [0604]: nVidia Corporation MCP51 PCI Bridge [10de:026f] (rev a2)
00:10.1 Audio device [0403]: nVidia Corporation MCP51 High Definition Audio [10de:026c] (rev a2)
00:14.0 Bridge [0680]: nVidia Corporation MCP51 Ethernet Controller [10de:0269] (rev a3)
00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration [1022:1100]
00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Address Map [1022:1101]
00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] DRAM Controller [1022:1102]
00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] Miscellaneous Control [1022:1103]
Bus 002 Device 002: ID 03f0:171d Hewlett-Packard Wireless (Bluetooth + WLAN) Interface [Integrated Module]
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 006: ID 0eef:0001 D-WAV Scientific Co., Ltd eGalax TouchScreen
Bus 001 Device 005: ID 08ff:1600 AuthenTec, Inc. AES1600
Bus 001 Device 004: ID 0c45:62c0 Microdia Sonix USB 2.0 Camera
Bus 001 Device 002: ID 04b4:6560 Cypress Semiconductor Corp. CY7C65640 USB-2.0 "TetraHub"
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
H/W path Device Class Description
===================================================
                            system HP Pavilion tx1000 Notebook PC
/0 bus 30BF
/0/0 memory 106KiB BIOS
/0/4 processor AMD Turion(tm) 64 X2 Mobile Technology T
/0/4/5 memory 128KiB L1 cache
/0/4/6 memory 512KiB L2 cache
/0/c memory 2GiB System Memory
/0/c/0 memory 1GiB DIMM DDR2 Synchronous 667 MHz (1.5
/0/c/1 memory 1GiB DIMM DDR2 667 MHz (1.5 ns)
/0/1 processor
/0/1/0 memory 128KiB L1 cache
/0/1/1 memory 512KiB L2 cache
/0/6 memory RAM memory
/0/0.1 memory RAM memory
/0/0.2 memory RAM memory
/0/0.3 memory RAM memory
/0/0.4 memory RAM memory
/0/0.5 memory RAM memory
/0/0.6 memory RAM memory
/0/0.7 memory RAM memory
/0/2 bridge C51 PCI Express Bridge
/0/3 bridge C51 PCI Express Bridge
/0/5 display C51 [Geforce Go 6150]
/0/9 memory RAM memory
/0/a bridge MCP51 LPC Bridge
/0/a.1 bus MCP51 SMBus
/0/a.3 processor MCP51 PMU
/0/b bus MCP51 USB Controller
/0/b.1 bus MCP51 USB Controller
/0/d scsi0 storage MCP51 IDE
/0/d/0.0.0 /dev/cdrom disk DVD A DS8A1H
/0/e scsi2 storage MCP51 Serial ATA Controller
/0/e/0.0.0 /dev/sda disk 160GB WDC WD1600BEVT-6
/0/e/0.0.0/1 /dev/sda1 volume 143GiB EXT4 volume
/0/e/0.0.0/2 /dev/sda2 volume 5524MiB Extended partition
/0/e/0.0.0/2/5 /dev/sda5 volume 5524MiB Linux swap / Solaris partition
/0/10 bridge MCP51 PCI Bridge
/0/10.1 multimedia MCP51 High Definition Audio
/0/14 eth0 bridge MCP51 Ethernet Controller
/0/100 bridge K8 [Athlon64/Opteron] HyperTransport Tec
/0/101 bridge K8 [Athlon64/Opteron] Address Map
/0/102 bridge K8 [Athlon64/Opteron] DRAM Controller
/0/103 bridge K8 [Athlon64/Opteron] Miscellaneous Cont
Linux gannan-laptop 2.6.32-23-generic #37-Ubuntu SMP Fri Jun 11 07:54:58 UTC 2010 i686 GNU/Linux
[ 0.000000] found SMP MP-table at [c00f8a00] f8a00
[ 0.172132] Switch to broadcast mode on CPU1
[ 0.172478] Switch to broadcast mode on CPU0
[ 0.266269] ACPI: ACPI Dock Station Driver: 1 docks/bays found
[ 0.312035] Switching to clocksource hpet
[ 0.346408] pnp: PnP ACPI: found 13 devices
[ 0.383086] pci 0000:00:00.0: Found disabled HT MSI Mapping
[ 0.383127] pci 0000:00:00.0: Found enabled HT MSI Mapping
[ 0.383149] pci 0000:00:00.0: Found enabled HT MSI Mapping
[ 0.383278] pci 0000:00:09.0: Found enabled HT MSI Mapping
[ 0.383330] pci 0000:00:09.0: Found enabled HT MSI Mapping
[ 0.383385] pci 0000:00:09.0: Found enabled HT MSI Mapping
[ 0.396666] input: Lid Switch as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input2
[ 0.396710] ACPI: Lid Switch [LID]
[ 0.448150] hub 1-0:1.0: USB hub found
[ 0.506102] hub 2-0:1.0: USB hub found
[ 0.519744] device-mapper: multipath: version 1.1.0 loaded
[ 0.519746] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 0.521310] powernow-k8: Found 1 AMD Turion(tm) 64 X2 Mobile Technology TL-64 processors (2 cpu cores) (version 2.20.00)
[ 0.521887] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 0.784427] isapnp: No Plug & Play device found
[ 0.890588] hub 1-2:1.0: USB hub found
[ 1.632928] forcedeth: Reverse Engineered nForce ethernet driver. Version 0.64.
[ 1.633294] forcedeth 0000:00:14.0: PCI INT A -> Link[LMAC] -> GSI 20 (level, high) -> IRQ 20
[ 1.633299] forcedeth 0000:00:14.0: setting latency timer to 64
[ 1.633340] nv_probe: set workaround bit for reversed mac addr
[ 2.153342] forcedeth 0000:00:14.0: ifname eth0, PHY OUI 0x732 @ 1, addr 00:1b:24:e2:bd:4c
[ 2.153346] forcedeth 0000:00:14.0: highdma pwrctl gbit lnktim desc-v3
[ 6.939708] lp: driver loaded but no devices found
[ 8.696303] uvcvideo: Found UVC 1.00 device USB 2.0 Camera (0c45:62c0)
[ 9.492497] Console: switching to colour frame buffer device 80x30
[ 23.208013] eth0: no IPv6 routers present
lo no wireless extensions.

eth0 no wireless extensions.

pan0 no wireless extensions.

/etc/modprobe.d/blacklist-bcm43.conf:blacklist b43
/etc/modprobe.d/blacklist-bcm43.conf:blacklist b43legacy
/etc/modprobe.d/blacklist.conf:# replaced by b43 and ssb.
/etc/modprobe.d/broadcom-sta-common.conf:blacklist b43legacy
/etc/modprobe.d/broadcom-sta-common.conf:blacklist b43
/etc/modprobe.d/blacklist-bcm43.conf:# Warning: This file is autogenerated by bcmwl. All changes to this file will be lost.
/etc/modprobe.d/blacklist-watchdog.conf:blacklist twl4030_wdt
/etc/modprobe.d/broadcom-sta-common.conf:# wl module from Broadcom conflicts with ssb
/etc/modprobe.d/broadcom-sta-common.conf:install wl /sbin/modprobe --ignore-install wl $CMDLINE_OPTS
29: PCI 14.0: 0200 Ethernet controller
  [Created at pci.318]
  UDI: /org/freedesktop/Hal/devices/pci_10de_269
  Unique ID: rBUF.jUtgdmY1xZ7
  SysFS ID: /devices/pci0000:00/0000:00:14.0
  SysFS BusID: 0000:00:14.0
  Hardware Class: network
  Model: "nVidia MCP51 Ethernet Controller"
  Vendor: pci 0x10de "nVidia Corporation"
  Device: pci 0x0269 "MCP51 Ethernet Controller"
  SubVendor: pci 0x103c "Hewlett-Packard Company"
  SubDevice: pci 0x30bf
  Revision: 0xa3
  Driver: "forcedeth"
  Driver Modules: "forcedeth"
  Device File: eth0
  Memory Range: 0xc0007000-0xc0007fff (rw,non-prefetchable)
  I/O Ports: 0x30b8-0x30bf (rw)
  IRQ: 20 (1929 events)
  HW Address: 00:1b:24:e2:bd:4c
  Link detected: yes
  Module Alias: "pci:v000010DEd00000269sv0000103Csd000030BFbc06sc80i00"
  Driver Info #0:
    Driver Status: forcedeth is active
    Driver Activation Cmd: "modprobe forcedeth"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
 * Reconfiguring network interfaces... Ignoring unknown interface eth0=eth0.
                                                                         [ OK ]
username@username:~$

According to the output you sent, the Linux kernel is currently not detecting any wireless card on your PC.

Please make sure that wireless is enabled in the BIOS and make sure that wireless is not disabled by a hardware switch/button located on the side or bottom of your PC.

NewToLinux (anthony-gannan) said : #4

Mark,

Thank you for your assistance. I am using Phoenix BIOS F.20 which does not allow me to access any advanced features in it. I did load the default setting while in there but nothing has changed.

My laptop does have a wireless switch on the front and it is showing to be on. I have turned it off, waited a few minutes, and turned it back on without my Ethernet cable connected and I get no response.

can you reboot with the switch off, then get logged in and then turn it on. Can you then give the output of:

dmesg | tail -n 20; sudo lshw -C network

Thanks.

NewToLinux (anthony-gannan) said : #6

I rebooted with the switch off, my laptop automatically turns the switch on upon restart, but I turned it back off before logging in and then turned the switch on again after login. I unplugged my Ethernet during this process. Below is my result:

username@username:~$ dmesg | tail -n 20; sudo lshw -C network
[ 19.774339] ACPI: PCI Interrupt Link [LK3E] enabled at IRQ 18
[ 19.774345] alloc irq_desc for 18 on node -1
[ 19.774347] alloc kstat_irqs on node -1
[ 19.774358] nvidia 0000:00:05.0: PCI INT A -> Link[LK3E] -> GSI 18 (level, high) -> IRQ 18
[ 19.774364] nvidia 0000:00:05.0: setting latency timer to 64
[ 19.774603] NVRM: loading NVIDIA UNIX x86 Kernel Module 173.14.22 Sun Nov 8 20:26:31 PST 2009
[ 28.858089] usb 2-7: USB disconnect, address 2
[ 28.859044] btusb_bulk_complete: hci0 urb f6ad1180 failed to resubmit (19)
[ 28.859053] btusb_intr_complete: hci0 urb f47c2100 failed to resubmit (19)
[ 28.860048] btusb_bulk_complete: hci0 urb f6ad1600 failed to resubmit (19)
[ 28.860389] btusb_send_frame: hci0 urb f444a980 submission failed
[ 30.588031] eth0: no IPv6 routers present
[ 80.504040] Clocksource tsc unstable (delta = -318560962 ns)
[ 100.144049] usb 2-7: new full speed USB device using ohci_hcd and address 3
[ 100.375098] usb 2-7: configuration #1 chosen from 1 choice
[ 104.072706] eth0: link down.
[ 163.914296] eth0: link up.
[ 290.805452] eth0: link down.
[ 366.400113] eth0: link up.
[ 385.869259] eth0: link down.
username@username:~$

Can you help with this problem?

Provide an answer of your own, or ask NewToLinux for more information if necessary.

To post a message you must log in.