Can not connect to wireless hub

Asked by Aaron Osborn

I'm sure this has already been answered but I am brand new to linux and am struggling with some of the answers i have found.

I have an old laptop i have been given, a HP omnibook xe4500, i have just put linux on it and have done well up until now.

I can not connect to my wireless hub. When i plug the cable straight into the back it finds it and i can connect to the net. But it does not recognise my wireless. I now it work as i am connected with my mac.

From what i have read i need to update my wireless driver??? This is what i am having problems with. I tried this through the intel site but had no luck as i needed to update java, when trying this i was again left scratching my head as it could not run the download?

Am I even on the right track?? If someone could help me out (in more simple terms) it would be most appreciated.

Thanks

Aaron

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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

Can you give the output of:

sudo lshw -C network

Thanks

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#2

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | grep ound; dmesg | grep irmware ; dmesg | grep ipw; dmesg | grep eth; dmesg | grep ath; dmesg | grep b43; dmesg | grep wl; dmesg | grep witch; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Regards,

Mark

Revision history for this message
Aaron Osborn (aaron-osborn85) said :
#3

Thanks Mark,

aaron@aaron-laptop:~$ sudo lshw -C network; rfkill list; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | grep ound; dmesg | grep irmware ; dmesg | grep ipw; dmesg | grep eth; dmesg | grep ath; dmesg | grep b43; dmesg | grep wl; dmesg | grep witch; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo hwinfo --netcard ; sudo /etc/init.d/networking restart
  *-network
       description: Ethernet interface
       product: DP83815 (MacPhyter) Ethernet Controller
       vendor: National Semiconductor Corporation
       physical id: 12
       bus info: pci@0000:00:12.0
       logical name: eth0
       version: 00
       serial: 00:c0:9f:0c:30:48
       size: 100MB/s
       capacity: 100MB/s
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list rom ethernet physical tp mii fibre 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=natsemi driverversion=2.1 duplex=full ip=86.28.106.195 latency=90 link=yes maxlatency=52 mingnt=11 multicast=yes port=twisted pair speed=100MB/s
       resources: irq:11 ioport:1c00(size=256) memory:e0008000-e0008fff memory:38000000-3800ffff(prefetchable)
lo Interface doesn't support scanning.

eth0 Interface doesn't support scanning.

auto lo
iface lo inet loopback

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=10.04
DISTRIB_CODENAME=lucid
DISTRIB_DESCRIPTION="Ubuntu 10.04 LTS"
00:00.0 Host bridge [0600]: ALi Corporation M1671 Super P4 Northbridge [AGP4X,PCI and SDR/DDR] [10b9:1671] (rev 02)
00:01.0 PCI bridge [0604]: ALi Corporation PCI to AGP Controller [10b9:5247]
00:02.0 USB Controller [0c03]: ALi Corporation USB 1.1 Controller [10b9:5237] (rev 03)
00:06.0 Multimedia audio controller [0401]: ALi Corporation M5451 PCI AC-Link Controller Audio Device [10b9:5451] (rev 02)
00:07.0 ISA bridge [0601]: ALi Corporation M1533/M1535/M1543 PCI to ISA Bridge [Aladdin IV/V/V+] [10b9:1533]
00:08.0 Modem [0703]: ALi Corporation M5457 AC'97 Modem Controller [10b9:5457]
00:0a.0 CardBus bridge [0607]: Texas Instruments PCI1520 PC card Cardbus Controller [104c:ac55] (rev 01)
00:0a.1 CardBus bridge [0607]: Texas Instruments PCI1520 PC card Cardbus Controller [104c:ac55] (rev 01)
00:0c.0 FireWire (IEEE 1394) [0c00]: Texas Instruments TSB43AB21 IEEE-1394a-2000 Controller (PHY/Link) [104c:8026]
00:10.0 IDE interface [0101]: ALi Corporation M5229 IDE [10b9:5229] (rev c4)
00:11.0 Bridge [0680]: ALi Corporation M7101 Power Management Controller [PMU] [10b9:7101]
00:12.0 Ethernet controller [0200]: National Semiconductor Corporation DP83815 (MacPhyter) Ethernet Controller [100b:0020]
01:00.0 VGA compatible controller [0300]: ATI Technologies Inc Radeon Mobility M6 LY [1002:4c59]
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
H/W path Device Class Description
=======================================================
                             system HP OmniBook PC
/0 bus HP OmniBook PC
/0/0 memory 104KiB BIOS
/0/4 processor Intel(R) Pentium(R) 4 Mobile CPU 1.6
/0/4/8 memory 8KiB L2 cache
/0/4/0 memory 512KiB L2 cache
/0/1b memory 640MiB System Memory
/0/1b/0 memory DIMM DRAM Synchronous [empty]
/0/1b/1 memory 512MiB DIMM DRAM Synchronous
/0/1b/2 memory 128MiB DIMM DRAM
/0/100 bridge M1671 Super P4 Northbridge [AGP4X,PC
/0/100/1 bridge PCI to AGP Controller
/0/100/1/0 display Radeon Mobility M6 LY
/0/100/2 bus USB 1.1 Controller
/0/100/6 multimedia M5451 PCI AC-Link Controller Audio D
/0/100/7 bridge M1533/M1535/M1543 PCI to ISA Bridge
/0/100/8 communication M5457 AC'97 Modem Controller
/0/100/a bridge PCI1520 PC card Cardbus Controller
/0/100/a.1 bridge PCI1520 PC card Cardbus Controller
/0/100/c bus TSB43AB21 IEEE-1394a-2000 Controller
/0/100/10 scsi0 storage M5229 IDE
/0/100/10/0 /dev/sda disk 20GB IC25N020ATCS04-0
/0/100/10/0/1 /dev/sda1 volume 23MiB Windows FAT volume
/0/100/10/0/2 /dev/sda2 volume 9785MiB Windows NTFS volume
/0/100/10/0/3 /dev/sda3 volume 9267MiB Extended partition
/0/100/10/0/3/5 /dev/sda5 volume 3276MiB Linux filesystem partition
/0/100/10/0/3/6 /dev/sda6 volume 443MiB Linux swap / Solaris partitio
/0/100/10/0/3/7 /dev/sda7 volume 5250MiB Linux filesystem partition
/0/100/10/0/3/8 /dev/sda8 volume 292MiB Linux swap / Solaris partitio
/0/100/10/1 /dev/cdrom disk DVD-ROM SDR-083
/0/100/11 bridge M7101 Power Management Controller [P
/0/100/12 eth0 network DP83815 (MacPhyter) Ethernet Control
/1 system
Linux aaron-laptop 2.6.32-22-generic #36-Ubuntu SMP Thu Jun 3 22:02:19 UTC 2010 i686 GNU/Linux
[ 0.000000] Phoenix BIOS detected: BIOS may corrupt low RAM, working around it.
[ 0.101022] ACPI: No dock devices found.
[ 0.123199] pnp: PnP ACPI: found 12 devices
[ 0.378288] pci 0000:00:07.0: Activating ISA DMA hang workarounds
[ 0.514621] hub 1-0:1.0: USB hub found
[ 0.528276] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 0.537078] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 1.132392] isapnp: No Plug & Play device found
[ 25.647188] lp: driver loaded but no devices found
[ 26.616277] yenta_cardbus 0000:00:0a.0: CardBus bridge found [103c:0025]
[ 26.853588] yenta_cardbus 0000:00:0a.1: CardBus bridge found [103c:0025]
[ 27.236382] platform radeon_cp.0: firmware: requesting radeon/R100_cp.bin
[ 1.760696] natsemi eth0: NatSemi DP8381[56] at 0xe0008000 (0000:00:12.0), 00:c0:9f:0c:30:48, IRQ 11, port TP.
[ 28.548773] eth0: DSPCFG accepted after 0 usec.
[ 28.548789] eth0: link up.
[ 28.548810] eth0: Setting full-duplex based on negotiated link capability.
[ 38.776083] eth0: no IPv6 routers present
[ 201.651919] eth0: Autonegotiation advertising 0x5e1 partner 0x00.
[ 201.651931] eth0: link down.
[ 213.994368] eth0: Autonegotiation advertising 0x5e1 partner 0x45e1.
[ 213.994380] eth0: link up.
[ 0.528267] device-mapper: multipath: version 1.1.0 loaded
[ 0.528276] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 0.025712] SMP alternatives: switching to UP code
[ 0.113679] Switching to clocksource tsc
[ 0.423891] input: Lid Switch as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input1
[ 0.425695] ACPI: Lid Switch [LID]
[ 0.435215] Switching to clocksource acpi_pm
[ 27.838517] Console: switching to colour frame buffer device 128x48
lo no wireless extensions.

eth0 no wireless extensions.

/etc/modprobe.d/blacklist.conf:# replaced by b43 and ssb.
/etc/modprobe.d/blacklist-watchdog.conf:blacklist twl4030_wdt
sudo: hwinfo: command not found
 * Reconfiguring network interfaces... Ignoring unknown interface eth0=eth0.
                                                                         [ OK ]

Revision history for this message
Aaron Osborn (aaron-osborn85) said :
#4

Hope that helps

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#5

According to the output you sent us, your pc does not have any wireless adapter installed....

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#6

Are you sure there is a wireless interface in the system. If it is a laptop, make sure the killswitch for the device is ON at boot so that the OS can detect the device at bootup

Once rebooted can you give the output of:

dmesg > ~/Desktop/dmesg.txt; gedit ~/Desktop/dmesg.txt

And give the output

Thanks

Revision history for this message
Aaron Osborn (aaron-osborn85) said :
#7

There is defiantly a Wireless card in there. I will look at cleaning or maybe changing the card and come back to you.

Thanks

Revision history for this message
Aaron Osborn (aaron-osborn85) said :
#8

There is defiantly a Wireless card in there. I will look at cleaning or maybe changing the card and come back to you.

Thanks

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