Wireless USB Device 008: ID 0bda:8172 Realtek Semiconductor Corp. - [STAGING] realtek rtl8192su chipset based USB wireless device fails to work on Dell DE051 in Ubuntu 9.10

Asked by Tracy Cecil

I recently installed ubuntu 9.10, and I can't get it to detect my wireless card from my desktop. I purchased a realtek 8191SU, and was told that it would work with the ubuntu OS, but I can't install the driver. I have a cd that is supposed to auto run, but it will not run. I can open the icon on the desktop, but there are no installation files. I also downloaded an additional driver, but I have the same problem.

I would really appreciate any help. I really like the linux OS, but this is very frustrating!

Thanks!!

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu gnome-nettool Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Pablo Rubianes (pablorubianes-uy) said :
#1

HI, Are you sure that you are using Linux driver? the driver are not the one from Windows, you should find Linux Drivers

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#2

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

Tip: If you have a wheel mouse or 3 button mouse you do not need to type commands into the Terminal. Highlight the command written on the page. Move your cursor anywhere in the Terminal and press the wheel or middle button. Automatic Copy and paste! No spelling mistakes! No Typos! No other errors!

sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | grep ound; dmesg | grep b43; dmesg | grep wl; dmesg | grep witch; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread. The troubleshooters here need to see the full Terminal output from running the above command.

Step 4: Please also specify the exact model and make of your PC (if known) on this thread

Regards,

Mark

Revision history for this message
aritra (fifa10foru4ever) said :
#3

go to apllications>accessories>terminal
type: sudo -i
         sodu pppoeconf

see if this helps.

Revision history for this message
Tracy Cecil (cecil-tracy) said :
#4

Mark,

Thanks for the suggestion. I did what you asked, Ubuntu still does not recognize the adapter. Here are the terminal reults:

tracycecil@ubuntu:~$ sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -short; uname -a; dmesg | grep ound; dmesg | grep b43; dmesg | grep wl; dmesg | grep witch; iwconfig; grep b43 /etc/modprobe.d/*; grep wl /etc/modprobe.d/*; sudo /etc/init.d/networking restart
  *-network:0 UNCLAIMED
       description: Ethernet controller
       product: [AirConn] INPROCOMM IPN 2220 Wireless LAN Adapter (rev 01)
       vendor: Linksys, A Division of Cisco Systems
       physical id: 0
       bus info: pci@0000:01:00.0
       version: 00
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list
       configuration: latency=64 maxlatency=32 mingnt=32
       resources: ioport:df20(size=32) memory:feafe7e0-feafe7ff memory:feafe800-feafefff
  *-network:1
       description: Ethernet interface
       product: 82562EZ 10/100 Ethernet Controller
       vendor: Intel Corporation
       physical id: 8
       bus info: pci@0000:01:08.0
       logical name: eth0
       version: 02
       serial: 00:16:76:15:76:2a
       size: 10MB/s
       capacity: 100MB/s
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=e100 driverversion=3.5.24-k2-NAPI duplex=half firmware=N/A latency=64 link=no maxlatency=56 mingnt=8 multicast=yes port=MII speed=10MB/s
       resources: irq:20 memory:feaff000-feafffff ioport:df40(size=64)
  *-network DISABLED
       description: Wireless interface
       physical id: 1
       logical name: wlan0
       serial: 00:02:72:88:f3:6c
       capabilities: ethernet physical wireless
       configuration: broadcast=yes multicast=yes wireless=802.11b/g
lo Interface doesn't support scanning.

eth0 Interface doesn't support scanning.

wlan0 Interface doesn't support scanning : Network is down

auto lo
iface lo inet loopback

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=9.10
DISTRIB_CODENAME=karmic
DISTRIB_DESCRIPTION="Ubuntu 9.10"
00:00.0 Host bridge [0600]: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface [8086:2570] (rev 02)
00:02.0 VGA compatible controller [0300]: Intel Corporation 82865G Integrated Graphics Controller [8086:2572] (rev 02)
00:06.0 System peripheral [0880]: Intel Corporation 82865G/PE/P Processor to I/O Memory Interface [8086:2576] (rev 02)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 [8086:24d2] (rev 02)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2 [8086:24d4] (rev 02)
00:1d.3 USB Controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4 [8086:24de] (rev 02)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller [8086:24dd] (rev 02)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev c2)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge [8086:24d0] (rev 02)
00:1f.1 IDE interface [0101]: Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller [8086:24db] (rev 02)
00:1f.3 SMBus [0c05]: Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller [8086:24d3] (rev 02)
00:1f.5 Multimedia audio controller [0401]: Intel Corporation 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller [8086:24d5] (rev 02)
01:00.0 Ethernet controller [0200]: Linksys, A Division of Cisco Systems [AirConn] INPROCOMM IPN 2220 Wireless LAN Adapter (rev 01) [17fe:2220]
01:01.0 Memory controller [0580]: Conexant Systems, Inc. Device [14f1:2d20]
01:08.0 Ethernet controller [0200]: Intel Corporation 82562EZ 10/100 Ethernet Controller [8086:1050] (rev 02)
Bus 001 Device 008: ID 0bda:8172 Realtek Semiconductor Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 003: ID 046d:c50e Logitech, Inc. MX-1000 Cordless Mouse Receiver
Bus 003 Device 002: ID 413c:2005 Dell Computer Corp. RT7D50 Keyboard
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
H/W path Device Class Description
====================================================
                             system Dell DE051
/0 bus 0WF887
/0/0 memory 64KiB BIOS
/0/400 processor Intel(R) Pentium(R) 4 CPU 2.80GHz
/0/400/700 memory 8KiB L1 cache
/0/400/701 memory 1MiB L2 cache
/0/1000 memory 1536MiB System Memory
/0/1000/0 memory 1GiB DIMM SDRAM Synchronous 333 MHz (3.
/0/1000/1 memory 512MiB DIMM SDRAM Synchronous 333 MHz (
/0/100 bridge 82865G/PE/P DRAM Controller/Host-Hub In
/0/100/2 display 82865G Integrated Graphics Controller
/0/100/6 generic 82865G/PE/P Processor to I/O Memory Int
/0/100/1d bus 82801EB/ER (ICH5/ICH5R) USB UHCI Contro
/0/100/1d.1 bus 82801EB/ER (ICH5/ICH5R) USB UHCI Contro
/0/100/1d.3 bus 82801EB/ER (ICH5/ICH5R) USB UHCI Contro
/0/100/1d.7 bus 82801EB/ER (ICH5/ICH5R) USB2 EHCI Contr
/0/100/1e bridge 82801 PCI Bridge
/0/100/1e/0 network [AirConn] INPROCOMM IPN 2220 Wireless L
/0/100/1e/1 memory Memory controller
/0/100/1e/8 eth0 network 82562EZ 10/100 Ethernet Controller
/0/100/1f bridge 82801EB/ER (ICH5/ICH5R) LPC Interface B
/0/100/1f.1 scsi0 storage 82801EB/ER (ICH5/ICH5R) IDE Controller
/0/100/1f.1/0 /dev/sda disk 80GB WDC WD800BB-75JH
/0/100/1f.1/0/2 /dev/sda2 volume 52GiB Windows NTFS volume
/0/100/1f.1/0/3 /dev/sda3 volume 18GiB Windows NTFS volume
/0/100/1f.1/1 /dev/cdrom disk DVD+-RW GWA4164B
/0/100/1f.3 bus 82801EB/ER (ICH5/ICH5R) SMBus Controlle
/0/100/1f.5 multimedia 82801EB/ER (ICH5/ICH5R) AC'97 Audio Con
/1 wlan0 network Wireless interface
Linux ubuntu 2.6.31-14-generic #48-Ubuntu SMP Fri Oct 16 14:04:26 UTC 2009 i686 GNU/Linux
[ 0.000000] found SMP MP-table at [c00fe710] fe710
[ 0.195713] ACPI: No dock devices found.
[ 0.340771] pnp: PnP ACPI: found 10 devices
[ 1.037598] isapnp: No Plug & Play device found
[ 1.060158] hub 1-0:1.0: USB hub found
[ 1.060550] hub 2-0:1.0: USB hub found
[ 1.060838] hub 3-0:1.0: USB hub found
[ 1.061108] hub 4-0:1.0: USB hub found
[ 1.061244] PNP: No PS/2 controller found. Probing ports directly.
[ 1.064851] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 1.067328] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 10.250802] dell-wmi: No known WMI GUID found
[ 0.021184] SMP alternatives: switching to UP code
[ 0.811999] Switched to high resolution mode on CPU 0
[ 1.932589] Console: switching to colour frame buffer device 128x48
lo no wireless extensions.

eth0 no wireless extensions.

wlan0 802.11b/g Mode:Managed Access Point: Not-Associated
          Bit Rate:0 kb/s
          Retry min limit:7 RTS thr:off Fragment thr:off
          Power Management:off
          Link Quality=0/100 Signal level=0 dBm Noise level=0 dBm
          Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
          Tx excessive retries:0 Invalid misc:0 Missed beacon:0

/etc/modprobe.d/blacklist.conf:# replaced by b43 and ssb.
/etc/modprobe.d/blacklist-watchdog.conf:blacklist twl4030_wdt
 * Reconfiguring network interfaces... [ OK ]
tracycecil@ubuntu:~$

Any other suggestions I would really appreciate.

Thanks for your help.

Tracy

Revision history for this message
Tracy Cecil (cecil-tracy) said :
#5

I tried typing sudo -1, and then it asks for my password, and a black cursor
is there, but it will not allow me to type. Any idea how to get around
this?

Thanks again,

Tracy

On Sat, Apr 3, 2010 at 7:19 AM, aritra <<email address hidden>
> wrote:

> Your question #106320 on nautilus in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/106320
>
> Status: Needs information => Answered
>
> aritra proposed the following answer:
> go to apllications>accessories>terminal
> type: sudo -i
> sodu pppoeconf
>
>
> see if this helps.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/106320/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/106320
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
Tracy Cecil

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#6

Your PC seems to be experiencing the following bug:

https://bugs.launchpad.net/ubuntu/+source/linux/+bug/492034

Open a terminal and run the following commands:

wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.34-rc1/linux-headers-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.34-rc1/linux-headers-2.6.34-020634rc1_2.6.34-020634rc1_all.deb
wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.34-rc1/linux-image-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
sudo dpkg -i linux-headers-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
sudo dpkg -i linux-headers-2.6.34-020634rc1_2.6.34-020634rc1_all.deb
sudo dpkg -i linux-headers-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
sudo dpkg -i linux-image-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
sudo update-grub

Then reboot and choose Ubuntu kernel 2.6.34-rc1 in the grub boot menu.

Then retest wireless using Ubuntu kernel 2.6.34-rc1

There are several changes for the rtl8192su chipset in the 2.6.34-rc1 kernel

Revision history for this message
Tracy Cecil (cecil-tracy) said :
#7

Mark,

Thanks for responding. I will try that fix, but I have found a new prob that
I hope you can help with. I ran the update manager for Ubuntu, and
downloaded all of the recommended updates. After they installed, I now
can't boot up with ubuntu. When I get to the screen that it asks which os
to choose, I choose ubuntu, and its starts to boot up, and then kees
bringing me back to the screen to choose the os. I have tried choosing
ubuntu several times, but it keeps bringing me back to that screen. Any
ideas on this? If I can fix this, then I can try your fix for the driver.

I really appreciate your help with this, you have been a lifesaver.

Tracy

On Sat, Apr 3, 2010 at 7:17 PM, Mark Rijckenberg <
<email address hidden>> wrote:

> Your question #106320 on nautilus in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/106320
>
> Status: Open => Answered
>
> Mark Rijckenberg proposed the following answer:
> Your PC seems to be experiencing the following bug:
>
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/492034
>
> Open a terminal and run the following commands:
>
> wget
> http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.34-rc1/linux-headers-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
> wget
> http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.34-rc1/linux-headers-2.6.34-020634rc1_2.6.34-020634rc1_all.deb
> wget
> http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.34-rc1/linux-image-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
> sudo dpkg -i
> linux-headers-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
> sudo dpkg -i linux-headers-2.6.34-020634rc1_2.6.34-020634rc1_all.deb
> sudo dpkg -i
> linux-headers-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
> sudo dpkg -i linux-image-2.6.34-020634rc1-generic_2.6.34-020634rc1_i386.deb
> sudo update-grub
>
> Then reboot and choose Ubuntu kernel 2.6.34-rc1 in the grub boot menu.
>
> Then retest wireless using Ubuntu kernel 2.6.34-rc1
>
> There are several changes for the rtl8192su chipset in the 2.6.34-rc1
> kernel
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/106320/+confirm?answer_id=5
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/nautilus/+question/106320
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
Tracy Cecil

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#8

Please create a separate question for your boot issue using this link:

https://answers.launchpad.net/ubuntu/+addquestion

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#9

In the meantime, I have gained more insight into this wireless issue.

I recommend installing Ubuntu 10.04 from a LiveCD session.

Then I suggest running the following command in Ubuntu 10.04:

sudo aptitude update && sudo aptitude install linux-firmware linux-firmware-nonfree

So make sure both the linux-firmware and linux-firmware-nonfree packages are installed.

Then run the following 2 commands:

wget http://svn.debian.org/wsvn/kernel/dists/trunk/firmware-nonfree/realtek/RTL8192SU/rtl8192sfw.bin

sudo cp rtl8192sfw.bin /lib/firmware/RTL8192SE

I think that the problem is that the firmware file rtl8192sfw.bin is installed in the "wrong place" (by default).

The firmware file rtl8192sfw.bin is installed and located in /lib/firmware/RTL8192SE

However the rtl819xU wireless driver is searching for the firmware file in the directory /lib/firmware/RTL8192SU

Notice the SU at the end of the directory name /lib/firmware/RTL8192SU.

That is why they propose creating a symlink from /lib/firmware/RTL8192SU to /lib/firmware/RTL8192SE (so that the driver can find the firmware file...)

So create a symbolic link using this command:

sudo ln -s /lib/firmware/RTL8192SE /lib/firmware/RTL8192SU

Then reboot and retest wireless.

Hope this helps.

Can you help with this problem?

Provide an answer of your own, or ask Tracy Cecil for more information if necessary.

To post a message you must log in.