Linux Flash incompatibility with TransPerfect Website

Asked by Dudley Allen on 2012-07-02

I need to access the TransPerfect Language translation web service found at URL: video.tptri.com/demo This site provides live translator services as well as Sign-Language translation. It makes use of Flash technology to use video and audio on a local machine and connect the caller to a live translator.
Apparently this site requires Flash capability to utilize audio and video capability of my local computer. Errors indicate that I do not have the proper "Plug-ins" loaded. However, I have loaded all Flash programs that I can find. I am using UBUNTU Business Remix 12.04 (32-bit on an AMD 2200). I have Firefox loaded and it does not work. I have Chrome loaded and it doesn't work either. I have Opera loaded under Wine and it does not work. Nor does Konqueror. This is the only website that I seem to have problems with. Skype is my benchmark. It seems to work fine. Naturally the site works well from any Windows machine. However, I don't use Windows and would like to consider using their site. Others needing translation services could benefit from solving this problem as well.
  I have exhausted my resources and require the help of experts. Would someone visit the following site: video.tptri.com/demo using Linux. If you successfully succeed in communicating with the live translator over the site demo please post your methods of solving the problem. It appears that the software developers "own" the problem but a solution from the community at large could go a long way to improving access to reliable language translation and sign-language access.

Thanks,
   Dudley

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu flashplugin-nonfree Edit question
Assignee:
No assignee Edit question
Solved by:
actionparsnip
Solved:
2012-07-04
Last query:
2012-07-04
Last reply:
2012-07-04

Opera has a native Linux app...why are you running it in Wine?

Can you give the output of:

lsb_release -a; uname -a; dpkg -l | egrep 'flash|gnash|swf|spark'

Thanks

Dudley Allen (volksmarcher58) said : #2

Greetings,
   Thanks for your response. I was unaware that Opera has a native Linux
app! Not sure why I missed that but will eliminate the Wine version and
install native version.
   Here is the output as requested:

dudley@ubuntu-business:~$ lsb_release -a; uname -a; dpkg -l | egrep
'flash|gnash|swf|spark'
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux ubuntu-business 3.2.0-26-generic #41-Ubuntu SMP Thu Jun 14 16:26:01
UTC 2012 i686 athlon i386 GNU/Linux
ii flashplugin-installer
11.2.202.236ubuntu0.12.04.1 Adobe Flash Player plugin installer
rc gnash
0.8.10-5ubuntu1 GNU Shockwave Flash (SWF) player
rc gnash-common
0.8.10-5ubuntu1 GNU Shockwave Flash (SWF) player -
Common files/libraries
rc lightspark-common
0.5.5-0ubuntu1 High-performance SWF player -
common data
dudley@ubuntu-business:~$

   As stated, none of the browsers on this machine can use the website in
the original message. The problem may be the website developer. However,
I'm not confident that I don't have a problem either.

Cheers,

Dudley

On Sun, Jul 1, 2012 at 11:01 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #201992 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/201992
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Opera has a native Linux app...why are you running it in Wine?
>
> Can you give the output of:
>
> lsb_release -a; uname -a; dpkg -l | egrep 'flash|gnash|swf|spark'
>
> Thanks
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/201992
>
> You received this question notification because you asked the question.
>

You have 3 flash plugins installed / with residual configs. This causes a conflict and you get nothing. If you run:

sudo apt-get --purge remove flashplugin-installer
sudo dpkg -P gnash gnash-common lightspark-common

Then can you give the output of:

cat /proc/cpuinfo

If you have a 32bit AMD CPU, you will need one of the older flash plugins as there is a known issue with the architecture and flash.

Dudley Allen (volksmarcher58) said : #4

Once again, thanks much for the assistance. I followed your instructions
and here is the output pasted below. I do have a 32-bit machine and will
find and install an older version.

dudley@ubuntu-business:~$ sudo dpkg -P gnash gnash-common lightspark-common
(Reading database ... 200504 files and directories currently installed.)
Removing gnash ...
Purging configuration files for gnash ...
Removing gnash-common ...
Purging configuration files for gnash-common ...
Removing lightspark-common ...
Purging configuration files for lightspark-common ...
dudley@ubuntu-business:~$ cat /proc/cpuinfo
processor : 0
vendor_id : AuthenticAMD
cpu family : 6
model : 8
model name : AMD Athlon(tm) XP 2200+
stepping : 1
cpu MHz : 1833.870
cache size : 256 KB
fdiv_bug : no
hlt_bug : no
f00f_bug : no
coma_bug : no
fpu : yes
fpu_exception : yes
cpuid level : 1
wp : yes
flags : fpu vme de pse tsc msr pae mce cx8 apic mtrr pge mca cmov
pat pse36 mmx fxsr sse syscall mp mmxext 3dnowext 3dnow up
bogomips : 3667.74
clflush size : 32
cache_alignment : 32
address sizes : 34 bits physical, 32 bits virtual
power management: ts

Cheers,

Dudley

On Tue, Jul 3, 2012 at 7:46 AM, actionparsnip <
<email address hidden>> wrote:

> Your question #201992 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/201992
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> You have 3 flash plugins installed / with residual configs. This causes
> a conflict and you get nothing. If you run:
>
> sudo apt-get --purge remove flashplugin-installer
> sudo dpkg -P gnash gnash-common lightspark-common
>
> Then can you give the output of:
>
> cat /proc/cpuinfo
>
> If you have a 32bit AMD CPU, you will need one of the older flash
> plugins as there is a known issue with the architecture and flash.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/201992/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/201992
>
> You received this question notification because you asked the question.
>

Yep, 32bit AMD. You need to manually install one of these older flashed. The newer ones have issues with 32bit AMD PUS:
http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

It's a known issue

Dudley Allen (volksmarcher58) said : #6

Outstanding technical response and help! I had exceeded my technical ability and needed some help. You gave me exactly what I needed and helped me learn a little more. Thanks much!

Cheers,

Dudley

Its all good, thats why it's called a community :)