cnet videos not working in maverick

I can watch full episodes an cbs.com but nothing on cnet.com

Can you give the output of;

lsb_release -a; uname -a; dpkg -l | grep flash; dpkg -l | grep gnash; dpkg -l | grep swf

Thanks

jim@jim-laptop:~$ lsb_release -a; uname -a; dpkg -l | grep flash; dpkg -l | grep gnash;
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 10.10
Release: 10.10
Codename: maverick
Linux jim-laptop 2.6.35-28-generic #50-Ubuntu SMP Fri Mar 18 19:00:26 UTC 2011 i686 GNU/Linux
jim@jim-laptop:~$ dpkg -l | grep swf

Then you don't have flash installed, or did you install it manually?

flash last installed on april 16, 2011

Yes, but HOW? I didn't ask when...

I believe I installed using the software center.

Ok try:

sudo apt-get install flashplugin-nonfree

close ALL browsers, then retry the page. Should be ok

Did not solve the problem. I still get a gray screen when I press play an a
cnet video. CBS.com videos work fine. Thanks,

On Tue, Apr 19, 2011 at 7:08 PM, actionparsnip <
<email address hidden>> wrote:

> Your question #153506 on firefox in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Ok try:
>
> sudo apt-get install flashplugin-nonfree
>
> close ALL browsers, then retry the page. Should be ok
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506/+confirm?answer_id=7
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Still not working.

Did you try installing the Ubuntu restricted extras package from the software center?

Did you try installing the Ubuntu restricted extras package from the software center?

I am trying to find the package. Do you mean the gstream package?

No, the Ubuntu restricted extras. Search for "Ubuntu restricted extras" (with out quotes in the software center. Install the package and then restart your system and hopefully Cnet videos might work.

Found and installed the package. Did not solve the problem.

On Tue, Apr 19, 2011 at 10:41 PM, Jason Odoom <
<email address hidden>> wrote:

> Your question #153506 on firefox in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> Status: Open => Answered
>
> Jason Odoom proposed the following answer:
> No, the Ubuntu restricted extras. Search for "Ubuntu restricted extras"
> (with out quotes in the software center. Install the package and then
> restart your system and hopefully Cnet videos might work.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506/+confirm?answer_id=13
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Can you please remove the adobe flash plugin that you installed from the software center? Are you using 32 or 64 bit PC?

32 bit

Do you mind un-installing the flash plugin from the software center and the extras package along with it, make sure no flash is on your computer. Then restart. After that, just install theUbuntu restricted extras package.

Flashplugin removed.

restarting. back in a few.

Thank you Jim.

Back, still no cnet video.

What version of Ubuntu and Firefox are you using?

--

With all due respect,

Jason Odoom
https://launchpad.net/~jasonodoom
https://wiki.ubuntu.com/JasonOdoom

Sent from Ubuntu <http://www.ubuntu.com/desktop>.

Ubuntu 10.10 (2.6.35.28); Firefox 3.6.16.

On Wed, Apr 20, 2011 at 12:24 AM, Jason Odoom <
<email address hidden>> wrote:

> Your question #153506 on firefox in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> Status: Open => Answered
>
> Jason Odoom proposed the following answer:
> What version of Ubuntu and Firefox are you using?
>
> --
>
> With all due respect,
>
>
> Jason Odoom
> https://launchpad.net/~jasonodoom
> https://wiki.ubuntu.com/JasonOdoom
>
> Sent from Ubuntu <http://www.ubuntu.com/desktop>.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506/+confirm?answer_id=22
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Do you have any plugins or addons that could be causing this?

--

With all due respect,

Jason Odoom
https://launchpad.net/~jasonodoom
https://wiki.ubuntu.com/JasonOdoom

Sent from Ubuntu <http://www.ubuntu.com/desktop>.

Not that I know of.I am able to watch videos from cbs, espn. nba and youtube
but not cnet.Are you able to watch cnet videos? Thank you so much for your
effort Jason.

On Wed, Apr 20, 2011 at 12:39 AM, Jason Odoom <
<email address hidden>> wrote:

> Your question #153506 on firefox in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> Status: Open => Answered
>
> Jason Odoom proposed the following answer:
> Do you have any plugins or addons that could be causing this?
>
> --
>
> With all due respect,
>
>
> Jason Odoom
> https://launchpad.net/~jasonodoom
> https://wiki.ubuntu.com/JasonOdoom
>
> Sent from Ubuntu <http://www.ubuntu.com/desktop>.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506/+confirm?answer_id=24
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Is anyone w/maverick able to watch videos on cnet.com?

If you run:

sudo add-apt-repository ppa:chromium-daily/ppa sudo apt-get update; sudo apt-get install chromium-browser

Then try in Chromium, does it work ok?

Your welcome Jim. I'm actually on Maverick and Cnet videos play well. You
can try Chromium like actionparsnip is suggesting. I found one more last
tactic you can try, if you want to.
http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

Here is the outpot:
jim@jim-laptop:~$ sudo add-apt-repository ppa:chromium-daily/ppa sudo apt-get update; sudo
[sudo] password for jim:
Error: need a repository as argument
usage: sudo -h | -K | -k | -L | -V
usage: sudo -v [-AknS] [-p prompt]
usage: sudo -l[l] [-AknS] [-g groupname|#gid] [-p prompt] [-U username] [-u username|#uid] [-g groupname|#gid]
            [command]
usage: sudo [-AbEHknPS] [-C fd] [-g groupname|#gid] [-p prompt] [-u username|#uid] [-g groupname|#gid] [VAR=value]
            [-i|-s] [<command>]
usage: sudo -e [-AknS] [-C fd] [-g groupname|#gid] [-p prompt] [-u username|#uid] file ...
jim@jim-laptop:~$

sudo add-apt-repository ppa:chromium-daily/ppa; sudo apt-get update
then run:

sudo apt-get -y install chromium-browser

Try that instead

Useragent string already set to default. Installing chromium.

Chromium did not work. Same problem cbx.com works cnet.com does not work.

Sorry cbs.com

Maybe this is simpler than it seems. Perhaps the problem is that, somehow, the installed flash packages were not properly reported. After all, actionparsnip's command was not actually run quite as asked, and also, on a minority of systems, dpkg -l doesn't seem to correctly report installed packages. Try this--and please copy it and paste it into the Terminal, rather than typing it in:

apt-cache policy gnash\* flashplugin\* swfdec\*

That command must be on one line when you copy it to the clipboard. If it's split into two lines in your email, come here to https://answers.launchpad.net/ubuntu/+source/firefox/+question/153506. Running that command will produce plenty of text--probably about 200 lines. After running that command, select all the text in the Terminal (starting with the line on which you entered that command), copy it to the clipboard, and paste it here.

jim@jim-laptop:~$ apt-cache policy gnash\* flashplugin\* swfdec\*
browser-plugin-gnash:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
gnash:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
mozilla-plugin-gnash:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
swfdec-mozilla:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
gnash-common:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
gnash-opengl:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
libgnash0:
  Installed: (none)
  Candidate: (none)
  Version table:
gnash-common-opengl:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
gnash-cygnal:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
gnash-dbg:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
gnash-tools:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
konqueror-plugin-gnash:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
gnash-doc:
  Installed: (none)
  Candidate: 0.8.8-5ubuntu1
  Version table:
     0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
swfdec-gnome:
  Installed: (none)
  Candidate: 1:0.8.8-5ubuntu1
  Version table:
     1:0.8.8-5ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
libswfdec-0.7-1:
  Installed: (none)
  Candidate: 0.7.4-1build1
  Version table:
     0.7.4-1build1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
libswfdec-0.7-1-dbg:
  Installed: (none)
  Candidate: 0.7.4-1build1
  Version table:
     0.7.4-1build1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
libswfdec-0.7-dev:
  Installed: (none)
  Candidate: 0.7.4-1build1
  Version table:
     0.7.4-1build1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/universe i386 Packages
libswfdec-dev:
  Installed: (none)
  Candidate: (none)
  Version table:
flashplugin-installer:
  Installed: (none)
  Candidate: 10.2.159.1ubuntu0.10.10.1
  Version table:
     10.2.159.1ubuntu0.10.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse i386 Packages
        500 http://security.ubuntu.com/ubuntu/ maverick-security/multiverse i386 Packages
        100 /var/lib/dpkg/status
     10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
flashplugin:
  Installed: (none)
  Candidate: (none)
  Version table:
flashplugin-nonfree:
  Installed: (none)
  Candidate: 10.2.159.1ubuntu0.10.10.1
  Version table:
     10.2.159.1ubuntu0.10.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse i386 Packages
        500 http://security.ubuntu.com/ubuntu/ maverick-security/multiverse i386 Packages
     10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
flashplugin-nonfree-extrasound:
  Installed: (none)
  Candidate: 0.0.svn2431-3
  Version table:
     0.0.svn2431-3 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
flashplugin-nonfree-pulse:
  Installed: (none)
  Candidate: (none)
  Version table:
adobe-flashplugin:
  Installed: (none)
  Candidate: 10.2.159.1-0maverick1
  Version table:
     10.2.159.1-0maverick1 0
        500 http://archive.canonical.com/ubuntu/ maverick/partner i386 Packages
jim@jim-laptop:~$

So much for this being simpler than it seems. ;-) It appears that you indeed do not have any Ubuntu package providing your flash plugin. Of course, that could have been just because you removed it recently in the Software Center, following Jason Odoom's advice. This is consistent with how flash now doesn't work in any sites. Do you remember what packages you removed in the Software Center? If you are not sure that you remember exactly, then open /var/log/dpkg.log in a text editor, select all the lines from the last couple days (to make sure it includes the log of the removal operations), copy them to the clipboard, and then either:

(1) If it's a few hundred lines or less, post it here.

(2) Otherwise, use http://paste.ubuntu.com, and post the link here.

@Eliah, the packages he removed are in this question. I only told him to remove the Flash plugin and install the restricted extras.

Pasted in http://paste.ubuntu.com.
Jim watson

Now what do I do with the output?

http://paste.ubuntu.com/596765/plain/

@Jason "I only told him to remove the Flash plugin and install the restricted extras."

There is ambiguity in the meaning of "the Flash plugin." I was trying to make sure that ambiguity wasn't hiding the problem.

From the information in this question, I knew that flashplugin-nonfree was installed and presumably then removed in the Software Center. That does not speak to the question of any other related packages or separate flash plugins that may been installed before, and then removed in the Software Center. That's all I was trying to find out. In particular, flashplugin-nonfree is a transitional package--installing it will install flashplugin-installer, but removing it will *not* remove flashplugin-installer (and will not remove the installed Flash Player Plugin). This is a source of significant confusion, as people sometimes install this package to get Flash, and then assume that Flash is not installed when they find that this package is not installed.

The information Jim Watson has just provided has clarified that: (1) There is no reason to believe that the original problem was caused by multiple flash plugins (for example, Adobe Flash and Gnash), provided by Ubuntu packages, having been installed simultaneously and coming into conflict (something that had not conclusively been ruled out before), and (2) the current state of his system is, in fact, in line with what you had asked him to do.

I'll post the relevant text from /var/log/dpkg.log for everyone's convenience.

2011-04-19 19:11:07 install flashplugin-installer <none> 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:07 status half-installed flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:08 status unpacked flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:08 status unpacked flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:08 install flashplugin-nonfree <none> 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:08 status half-installed flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:09 status unpacked flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:09 status unpacked flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:10 startup packages configure
2011-04-19 19:11:10 configure flashplugin-installer 10.2.159.1ubuntu0.10.10.1 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:10 status unpacked flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:10 status half-configured flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:19 status installed flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:19 configure flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:19 status unpacked flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:19 status half-configured flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 19:11:19 status installed flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1

2011-04-19 22:42:13 install ubuntu-restricted-addons <none> 4
2011-04-19 22:42:13 status half-installed ubuntu-restricted-addons 4
2011-04-19 22:42:14 status unpacked ubuntu-restricted-addons 4
2011-04-19 22:42:14 status unpacked ubuntu-restricted-addons 4
2011-04-19 22:42:14 install ubuntu-restricted-extras <none> 42
2011-04-19 22:42:14 status half-installed ubuntu-restricted-extras 42
2011-04-19 22:42:15 status unpacked ubuntu-restricted-extras 42
2011-04-19 22:42:15 status unpacked ubuntu-restricted-extras 42

2011-04-19 22:43:26 configure ubuntu-restricted-addons 4 4
2011-04-19 22:43:26 status unpacked ubuntu-restricted-addons 4
2011-04-19 22:43:26 status half-configured ubuntu-restricted-addons 4
2011-04-19 22:43:26 status installed ubuntu-restricted-addons 4
2011-04-19 22:43:26 configure ubuntu-restricted-extras 42 42
2011-04-19 22:43:26 status unpacked ubuntu-restricted-extras 42
2011-04-19 22:43:27 status half-configured ubuntu-restricted-extras 42
2011-04-19 22:43:27 status installed ubuntu-restricted-extras 42

2011-04-19 23:45:21 status installed flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:25 remove flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:25 status half-configured flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:26 status half-installed flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:26 status config-files flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:26 status config-files flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:26 status config-files flashplugin-nonfree 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:26 status not-installed flashplugin-nonfree <none>
2011-04-19 23:45:26 status installed flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:26 remove flashplugin-installer 10.2.159.1ubuntu0.10.10.1 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:26 status half-configured flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:28 status half-installed flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:28 status config-files flashplugin-installer 10.2.159.1ubuntu0.10.10.1
2011-04-19 23:45:28 status config-files flashplugin-installer 10.2.159.1ubuntu0.10.10.1

2011-04-19 23:53:13 status installed ubuntu-restricted-extras 42
2011-04-19 23:53:14 remove ubuntu-restricted-extras 42 42
2011-04-19 23:53:14 status half-configured ubuntu-restricted-extras 42
2011-04-19 23:53:14 status half-installed ubuntu-restricted-extras 42
2011-04-19 23:53:15 status config-files ubuntu-restricted-extras 42
2011-04-19 23:53:15 status config-files ubuntu-restricted-extras 42
2011-04-19 23:53:15 status config-files ubuntu-restricted-extras 42
2011-04-19 23:53:15 status not-installed ubuntu-restricted-extras <none>
2011-04-20 00:02:04 startup archives unpack
2011-04-20 00:02:09 install ubuntu-restricted-extras <none> 42
2011-04-20 00:02:09 status half-installed ubuntu-restricted-extras 42
2011-04-20 00:02:10 status unpacked ubuntu-restricted-extras 42
2011-04-20 00:02:10 status unpacked ubuntu-restricted-extras 42
2011-04-20 00:02:11 startup packages configure
2011-04-20 00:02:11 configure ubuntu-restricted-extras 42 42
2011-04-20 00:02:11 status unpacked ubuntu-restricted-extras 42
2011-04-20 00:02:11 status half-configured ubuntu-restricted-extras 42
2011-04-20 00:02:11 status installed ubuntu-restricted-extras 42

@Jim
Since the removal of flashplugin-nonfree and flashplugin-installer resulted in you losing what Flash functionality you *did* have, it seems likely that you had this installed originally, and that it was providing your Flash plugin. But let's be sure of that.

(1) First, because I am not exactly sure about *when* you posted saying that it didn't work, can you confirm that you have tested these sites and they both don't work, *since* you were last in the Software Center? (@Jason: This checks to see if the solution you suggested worked. If it did, we're done, and you solved his question.)

(2) Install the package flashplugin-installer. This will probably not fix the problem, but check to make sure.

Assuming it's not fixed...

(3) Remove flashplugin-installer and flashplugin-nonfree completely (including their configuration files), clear your package cache, and then reinstall flashplugin-installer. You can do this from the Terminal with:

sudo apt-get purge flashplugin-installer flashplugin-nonfree
sudo apt-get clean
sudo apt-get update
sudo apt-get install flashplugin-installer

Please post the text from the Terminal here for examination.

Then close all browser windows, open your browser again, and see if the problem is fixed. If it's not, please tell us exactly what works and what doesn't (at least, of the two sites you've provided information about so far, whether neither works, or just one of them).

If it's not fixed...

(4) Clear the cookies and cache in your browsers (let us know if you have trouble doing this), then close all your browsers, and then run this command (you can paste it into the Terminal before you close all your browser windows):

rm -r ~/.adobe/Flash_Player

Then restart a browser and see if the problem is fixed.

If it's still not fixed...

(5) To provide diagnostic information (and not as a permanent workaround), see if this problem affects a different user. If you only have one user account on your Ubuntu system, go to System > Administration > Users and Groups and create another one. Then log out from you user account, log in as that user, and see if the problem persists. This will not conclusively reveal the cause of the problem but knowing if it happens with a different user account distinguishes between two classes of major causes.

Just watched a video on cbs.com. Will start the 5 steps you suggested Eliah. Thanks to all for your assistance and patience. In this exercise I have used the terminal, software center and synaptic package manager without any understanding of their differences. Hope it isn't compounding the problem.

(2) installed flashplugin=installer, cnet=no cbs=yes

(3)
jim@jim-laptop:~$ sudo apt-get purge flashplugin-installer flashplugin-nonfree
[sudo] password for jim:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package flashplugin-nonfree is not installed, so not removed
The following packages will be REMOVED:
  flashplugin-installer*
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
After this operation, 188kB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 141627 files and directories currently installed.)
Removing flashplugin-installer ...
Purging configuration files for flashplugin-installer ...
jim@jim-laptop:~$ sudo apt-get clean
jim@jim-laptop:~$ sudo apt-get update
Hit http://archive.canonical.com maverick Release.gpg
Ign http://archive.canonical.com/ubuntu/ maverick/partner Translation-en
Hit http://security.ubuntu.com maverick-security Release.gpg
Hit http://extras.ubuntu.com maverick Release.gpg
Ign http://extras.ubuntu.com/ubuntu/ maverick/main Translation-en
Hit http://ppa.launchpad.net maverick Release.gpg
Ign http://ppa.launchpad.net/chromium-daily/ppa/ubuntu/ maverick/main Translation-en
Ign http://ppa.launchpad.net/chromium-daily/ppa/ubuntu/ maverick/main Translation-en_US
Hit http://us.archive.ubuntu.com maverick Release.gpg
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/main Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/main Translation-en_US
Ign http://archive.canonical.com/ubuntu/ maverick/partner Translation-en_US
Hit http://archive.canonical.com maverick Release
Ign http://extras.ubuntu.com/ubuntu/ maverick/main Translation-en_US
Hit http://extras.ubuntu.com maverick Release
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/restricted Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/restricted Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/universe Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/universe Translation-en_US
Hit http://us.archive.ubuntu.com maverick-updates Release.gpg
Hit http://ppa.launchpad.net maverick Release
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/main Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/main Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/restricted Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/restricted Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/universe Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/universe Translation-en_US
Hit http://us.archive.ubuntu.com maverick Release
Hit http://archive.canonical.com maverick/partner i386 Packages
Hit http://extras.ubuntu.com maverick/main i386 Packages
Hit http://ppa.launchpad.net maverick/main Sources
Hit http://us.archive.ubuntu.com maverick-updates Release
Hit http://ppa.launchpad.net maverick/main i386 Packages
Hit http://us.archive.ubuntu.com maverick/main Sources
Hit http://us.archive.ubuntu.com maverick/restricted Sources
Hit http://us.archive.ubuntu.com maverick/universe Sources
Hit http://us.archive.ubuntu.com maverick/multiverse Sources
Hit http://us.archive.ubuntu.com maverick/main i386 Packages
Hit http://us.archive.ubuntu.com maverick/restricted i386 Packages
Hit http://us.archive.ubuntu.com maverick/universe i386 Packages
Hit http://us.archive.ubuntu.com maverick/multiverse i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/main Sources
Hit http://us.archive.ubuntu.com maverick-updates/restricted Sources
Hit http://us.archive.ubuntu.com maverick-updates/universe Sources
Hit http://us.archive.ubuntu.com maverick-updates/multiverse Sources
Hit http://us.archive.ubuntu.com maverick-updates/main i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/restricted i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/universe i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/multiverse i386 Packages
Ign http://security.ubuntu.com/ubuntu/ maverick-security/main Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/main Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ maverick-security/multiverse Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/multiverse Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ maverick-security/restricted Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/restricted Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ maverick-security/universe Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/universe Translation-en_US
Hit http://security.ubuntu.com maverick-security Release
Hit http://security.ubuntu.com maverick-security/main Sources
Hit http://security.ubuntu.com maverick-security/restricted Sources
Hit http://security.ubuntu.com maverick-security/universe Sources
Hit http://security.ubuntu.com maverick-security/multiverse Sources
Hit http://security.ubuntu.com maverick-security/main i386 Packages
Hit http://security.ubuntu.com maverick-security/restricted i386 Packages
Hit http://security.ubuntu.com maverick-security/universe i386 Packages
Hit http://security.ubuntu.com maverick-security/multiverse i386 Packages
Reading package lists... Done
jim@jim-laptop:~$ sudo apt-get install flashplugin-installer
Reading package lists... Done
Building dependency tree
Reading state information... Done
Suggested packages:
  xulrunner-1.9 firefox-3.0 konqueror-nsplugins ttf-xfree86-nonfree xfs
The following NEW packages will be installed:
  flashplugin-installer
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 20.5kB of archives.
After this operation, 188kB of additional disk space will be used.
Get:1 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse flashplugin-installer i386 10.2.159.1ubuntu0.10.10.1 [20.5kB]
Fetched 20.5kB in 0s (37.2kB/s)
Preconfiguring packages ...
Selecting previously deselected package flashplugin-installer.
(Reading database ... 141606 files and directories currently installed.)
Unpacking flashplugin-installer (from .../flashplugin-installer_10.2.159.1ubuntu0.10.10.1_i386.deb) ...
Setting up flashplugin-installer (10.2.159.1ubuntu0.10.10.1) ...
Downloading...
--2011-04-21 13:38:23-- http://archive.canonical.com/pool/partner/a/adobe-flashplugin/adobe-flashplugin_10.2.159.1.orig.tar.gz
Resolving archive.canonical.com... 91.189.88.33
Connecting to archive.canonical.com|91.189.88.33|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4945652 (4.7M) [application/x-gzip]
Saving to: `./adobe-flashplugin_10.2.159.1.orig.tar.gz'

     0K .......... .......... .......... .......... .......... 1% 127K 38s
    50K .......... .......... .......... .......... .......... 2% 356K 25s
   100K .......... .......... .......... .......... .......... 3% 394K 21s
   150K .......... .......... .......... .......... .......... 4% 415K 18s
   200K .......... .......... .......... .......... .......... 5% 1.53M 15s
   250K .......... .......... .......... .......... .......... 6% 564K 14s
   300K .......... .......... .......... .......... .......... 7% 1.41M 12s
   350K .......... .......... .......... .......... .......... 8% 1.22M 11s
   400K .......... .......... .......... .......... .......... 9% 719K 10s
   450K .......... .......... .......... .......... .......... 10% 1.26M 9s
   500K .......... .......... .......... .......... .......... 11% 1.22M 9s
   550K .......... .......... .......... .......... .......... 12% 1.37M 8s
   600K .......... .......... .......... .......... .......... 13% 1.32M 8s
   650K .......... .......... .......... .......... .......... 14% 1.25M 7s
   700K .......... .......... .......... .......... .......... 15% 1.21M 7s
   750K .......... .......... .......... .......... .......... 16% 1.35M 7s
   800K .......... .......... .......... .......... .......... 17% 1.24M 6s
   850K .......... .......... .......... .......... .......... 18% 1.34M 6s
   900K .......... .......... .......... .......... .......... 19% 1.24M 6s
   950K .......... .......... .......... .......... .......... 20% 1.23M 6s
  1000K .......... .......... .......... .......... .......... 21% 1.34M 5s
  1050K .......... .......... .......... .......... .......... 22% 1.31M 5s
  1100K .......... .......... .......... .......... .......... 23% 169K 6s
  1150K .......... .......... .......... .......... .......... 24% 2.79M 6s
  1200K .......... .......... .......... .......... .......... 25% 3.25M 5s
  1250K .......... .......... .......... .......... .......... 26% 6.74M 5s
  1300K .......... .......... .......... .......... .......... 27% 4.17M 5s
  1350K .......... .......... .......... .......... .......... 28% 3.01M 5s
  1400K .......... .......... .......... .......... .......... 30% 2.42M 4s
  1450K .......... .......... .......... .......... .......... 31% 4.19M 4s
  1500K .......... .......... .......... .......... .......... 32% 3.34M 4s
  1550K .......... .......... .......... .......... .......... 33% 8.40M 4s
  1600K .......... .......... .......... .......... .......... 34% 792K 4s
  1650K .......... .......... .......... .......... .......... 35% 1.23M 4s
  1700K .......... .......... .......... .......... .......... 36% 559K 4s
  1750K .......... .......... .......... .......... .......... 37% 1.37M 4s
  1800K .......... .......... .......... .......... .......... 38% 1.21M 4s
  1850K .......... .......... .......... .......... .......... 39% 1.34M 3s
  1900K .......... .......... .......... .......... .......... 40% 1.41M 3s
  1950K .......... .......... .......... .......... .......... 41% 1.23M 3s
  2000K .......... .......... .......... .......... .......... 42% 1.36M 3s
  2050K .......... .......... .......... .......... .......... 43% 1.21M 3s
  2100K .......... .......... .......... .......... .......... 44% 1.33M 3s
  2150K .......... .......... .......... .......... .......... 45% 1.22M 3s
  2200K .......... .......... .......... .......... .......... 46% 1.27M 3s
  2250K .......... .......... .......... .......... .......... 47% 1.34M 3s
  2300K .......... .......... .......... .......... .......... 48% 1.24M 3s
  2350K .......... .......... .......... .......... .......... 49% 1.30M 3s
  2400K .......... .......... .......... .......... .......... 50% 1.26M 3s
  2450K .......... .......... .......... .......... .......... 51% 1.34M 3s
  2500K .......... .......... .......... .......... .......... 52% 1.24M 2s
  2550K .......... .......... .......... .......... .......... 53% 1.34M 2s
  2600K .......... .......... .......... .......... .......... 54% 1.23M 2s
  2650K .......... .......... .......... .......... .......... 55% 1.35M 2s
  2700K .......... .......... .......... .......... .......... 56% 1.20M 2s
  2750K .......... .......... .......... .......... .......... 57% 1.37M 2s
  2800K .......... .......... .......... .......... .......... 59% 1.24M 2s
  2850K .......... .......... .......... .......... .......... 60% 1.22M 2s
  2900K .......... .......... .......... .......... .......... 61% 1.33M 2s
  2950K .......... .......... .......... .......... .......... 62% 1.35M 2s
  3000K .......... .......... .......... .......... .......... 63% 1.22M 2s
  3050K .......... .......... .......... .......... .......... 64% 1.23M 2s
  3100K .......... .......... .......... .......... .......... 65% 1.39M 2s
  3150K .......... .......... .......... .......... .......... 66% 1.19M 2s
  3200K .......... .......... .......... .......... .......... 67% 1.36M 2s
  3250K .......... .......... .......... .......... .......... 68% 1.24M 2s
  3300K .......... .......... .......... .......... .......... 69% 1.36M 1s
  3350K .......... .......... .......... .......... .......... 70% 1.22M 1s
  3400K .......... .......... .......... .......... .......... 71% 1.32M 1s
  3450K .......... .......... .......... .......... .......... 72% 1.22M 1s
  3500K .......... .......... .......... .......... .......... 73% 1.38M 1s
  3550K .......... .......... .......... .......... .......... 74% 1.23M 1s
  3600K .......... .......... .......... .......... .......... 75% 1.32M 1s
  3650K .......... .......... .......... .......... .......... 76% 1.24M 1s
  3700K .......... .......... .......... .......... .......... 77% 1.23M 1s
  3750K .......... .......... .......... .......... .......... 78% 1.34M 1s
  3800K .......... .......... .......... .......... .......... 79% 1.34M 1s
  3850K .......... .......... .......... .......... .......... 80% 1.24M 1s
  3900K .......... .......... .......... .......... .......... 81% 1.24M 1s
  3950K .......... .......... .......... .......... .......... 82% 1.30M 1s
  4000K .......... .......... .......... .......... .......... 83% 1.29M 1s
  4050K .......... .......... .......... .......... .......... 84% 1.32M 1s
  4100K .......... .......... .......... .......... .......... 85% 1.19M 1s
  4150K .......... .......... .......... .......... .......... 86% 1.38M 1s
  4200K .......... .......... .......... .......... .......... 87% 1.23M 1s
  4250K .......... .......... .......... .......... .......... 89% 1.34M 1s
  4300K .......... .......... .......... .......... .......... 90% 1.21M 0s
  4350K .......... .......... .......... .......... .......... 91% 1.39M 0s
  4400K .......... .......... .......... .......... .......... 92% 1.21M 0s
  4450K .......... .......... .......... .......... .......... 93% 1.30M 0s
  4500K .......... .......... .......... .......... .......... 94% 1.27M 0s
  4550K .......... .......... .......... .......... .......... 95% 1.22M 0s
  4600K .......... .......... .......... .......... .......... 96% 1.36M 0s
  4650K .......... .......... .......... .......... .......... 97% 1.22M 0s
  4700K .......... .......... .......... .......... .......... 98% 1.35M 0s
  4750K .......... .......... .......... .......... .......... 99% 1.25M 0s
  4800K .......... .......... ......... 100% 1.40M=4.5s

2011-04-21 13:38:28 (1.05 MB/s) - `./adobe-flashplugin_10.2.159.1.orig.tar.gz' saved [4945652/4945652]

Download done.
Flash Plugin installed.
jim@jim-laptop:~$

(3) cnet=no cbs=yes

(4) Firefox cnet=no cbs=yes; chrome cnet=no cbs=yes

(5) Firefox cnet-yes cbs-yes

(5) Chrome cnet-yes cbs-yes
How do I resolve the differences between the 2 users?

"How do I resolve the differences between the 2 users?"

The situations I'm aware of where a site-specific Flash problem persists the same in multiple browsers but only for one user are situations where ~/.adobe/Flash_Plugin was not effectively removed, or where one browser's settings, cookies, or cache are imported from the other. Do you know if either of these situations applies here?

Do you still have the text from the Terminal from steps 3 and 4? If so, please post it. If not, do you remember what happened when you did step 4? Did the command run OK? (If you saw nothing, then it did--on the other hand, if there was some message produced, then it might not have).

(3)
jim@jim-laptop:~$ sudo apt-get purge flashplugin-installer flashplugin-nonfree
[sudo] password for jim:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package flashplugin-nonfree is not installed, so not removed
The following packages will be REMOVED:
  flashplugin-installer*
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
After this operation, 188kB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 141627 files and directories currently installed.)
Removing flashplugin-installer ...
Purging configuration files for flashplugin-installer ...
jim@jim-laptop:~$ sudo apt-get clean
jim@jim-laptop:~$ sudo apt-get update
Hit http://archive.canonical.com maverick Release.gpg
Ign http://archive.canonical.com/ubuntu/ maverick/partner Translation-en
Hit http://security.ubuntu.com maverick-security Release.gpg
Hit http://extras.ubuntu.com maverick Release.gpg
Ign http://extras.ubuntu.com/ubuntu/ maverick/main Translation-en
Hit http://ppa.launchpad.net maverick Release.gpg
Ign http://ppa.launchpad.net/chromium-daily/ppa/ubuntu/ maverick/main Translation-en
Ign http://ppa.launchpad.net/chromium-daily/ppa/ubuntu/ maverick/main Translation-en_US
Hit http://us.archive.ubuntu.com maverick Release.gpg
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/main Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/main Translation-en_US
Ign http://archive.canonical.com/ubuntu/ maverick/partner Translation-en_US
Hit http://archive.canonical.com maverick Release
Ign http://extras.ubuntu.com/ubuntu/ maverick/main Translation-en_US
Hit http://extras.ubuntu.com maverick Release
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/restricted Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/restricted Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/universe Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick/universe Translation-en_US
Hit http://us.archive.ubuntu.com maverick-updates Release.gpg
Hit http://ppa.launchpad.net maverick Release
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/main Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/main Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/restricted Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/restricted Translation-en_US
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/universe Translation-en
Ign http://us.archive.ubuntu.com/ubuntu/ maverick-updates/universe Translation-en_US
Hit http://us.archive.ubuntu.com maverick Release
Hit http://archive.canonical.com maverick/partner i386 Packages
Hit http://extras.ubuntu.com maverick/main i386 Packages
Hit http://ppa.launchpad.net maverick/main Sources
Hit http://us.archive.ubuntu.com maverick-updates Release
Hit http://ppa.launchpad.net maverick/main i386 Packages
Hit http://us.archive.ubuntu.com maverick/main Sources
Hit http://us.archive.ubuntu.com maverick/restricted Sources
Hit http://us.archive.ubuntu.com maverick/universe Sources
Hit http://us.archive.ubuntu.com maverick/multiverse Sources
Hit http://us.archive.ubuntu.com maverick/main i386 Packages
Hit http://us.archive.ubuntu.com maverick/restricted i386 Packages
Hit http://us.archive.ubuntu.com maverick/universe i386 Packages
Hit http://us.archive.ubuntu.com maverick/multiverse i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/main Sources
Hit http://us.archive.ubuntu.com maverick-updates/restricted Sources
Hit http://us.archive.ubuntu.com maverick-updates/universe Sources
Hit http://us.archive.ubuntu.com maverick-updates/multiverse Sources
Hit http://us.archive.ubuntu.com maverick-updates/main i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/restricted i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/universe i386 Packages
Hit http://us.archive.ubuntu.com maverick-updates/multiverse i386 Packages
Ign http://security.ubuntu.com/ubuntu/ maverick-security/main Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/main Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ maverick-security/multiverse Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/multiverse Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ maverick-security/restricted Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/restricted Translation-en_US
Ign http://security.ubuntu.com/ubuntu/ maverick-security/universe Translation-en
Ign http://security.ubuntu.com/ubuntu/ maverick-security/universe Translation-en_US
Hit http://security.ubuntu.com maverick-security Release
Hit http://security.ubuntu.com maverick-security/main Sources
Hit http://security.ubuntu.com maverick-security/restricted Sources
Hit http://security.ubuntu.com maverick-security/universe Sources
Hit http://security.ubuntu.com maverick-security/multiverse Sources
Hit http://security.ubuntu.com maverick-security/main i386 Packages
Hit http://security.ubuntu.com maverick-security/restricted i386 Packages
Hit http://security.ubuntu.com maverick-security/universe i386 Packages
Hit http://security.ubuntu.com maverick-security/multiverse i386 Packages
Reading package lists... Done
jim@jim-laptop:~$ sudo apt-get install flashplugin-installer
Reading package lists... Done
Building dependency tree
Reading state information... Done
Suggested packages:
  xulrunner-1.9 firefox-3.0 konqueror-nsplugins ttf-xfree86-nonfree xfs
The following NEW packages will be installed:
  flashplugin-installer
0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
Need to get 20.5kB of archives.
After this operation, 188kB of additional disk space will be used.
Get:1 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse flashplugin-installer i386 10.2.159.1ubuntu0.10.10.1 [20.5kB]
Fetched 20.5kB in 0s (37.2kB/s)
Preconfiguring packages ...
Selecting previously deselected package flashplugin-installer.
(Reading database ... 141606 files and directories currently installed.)
Unpacking flashplugin-installer (from .../flashplugin-installer_10.2.159.1ubuntu0.10.10.1_i386.deb) ...
Setting up flashplugin-installer (10.2.159.1ubuntu0.10.10.1) ...
Downloading...
--2011-04-21 13:38:23-- http://archive.canonical.com/pool/partner/a/adobe-flashplugin/adobe-flashplugin_10.2.159.1.orig.tar.gz
Resolving archive.canonical.com... 91.189.88.33
Connecting to archive.canonical.com|91.189.88.33|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4945652 (4.7M) [application/x-gzip]
Saving to: `./adobe-flashplugin_10.2.159.1.orig.tar.gz'

     0K .......... .......... .......... .......... .......... 1% 127K 38s
    50K .......... .......... .......... .......... .......... 2% 356K 25s
   100K .......... .......... .......... .......... .......... 3% 394K 21s
   150K .......... .......... .......... .......... .......... 4% 415K 18s
   200K .......... .......... .......... .......... .......... 5% 1.53M 15s
   250K .......... .......... .......... .......... .......... 6% 564K 14s
   300K .......... .......... .......... .......... .......... 7% 1.41M 12s
   350K .......... .......... .......... .......... .......... 8% 1.22M 11s
   400K .......... .......... .......... .......... .......... 9% 719K 10s
   450K .......... .......... .......... .......... .......... 10% 1.26M 9s
   500K .......... .......... .......... .......... .......... 11% 1.22M 9s
   550K .......... .......... .......... .......... .......... 12% 1.37M 8s
   600K .......... .......... .......... .......... .......... 13% 1.32M 8s
   650K .......... .......... .......... .......... .......... 14% 1.25M 7s
   700K .......... .......... .......... .......... .......... 15% 1.21M 7s
   750K .......... .......... .......... .......... .......... 16% 1.35M 7s
   800K .......... .......... .......... .......... .......... 17% 1.24M 6s
   850K .......... .......... .......... .......... .......... 18% 1.34M 6s
   900K .......... .......... .......... .......... .......... 19% 1.24M 6s
   950K .......... .......... .......... .......... .......... 20% 1.23M 6s
  1000K .......... .......... .......... .......... .......... 21% 1.34M 5s
  1050K .......... .......... .......... .......... .......... 22% 1.31M 5s
  1100K .......... .......... .......... .......... .......... 23% 169K 6s
  1150K .......... .......... .......... .......... .......... 24% 2.79M 6s
  1200K .......... .......... .......... .......... .......... 25% 3.25M 5s
  1250K .......... .......... .......... .......... .......... 26% 6.74M 5s
  1300K .......... .......... .......... .......... .......... 27% 4.17M 5s
  1350K .......... .......... .......... .......... .......... 28% 3.01M 5s
  1400K .......... .......... .......... .......... .......... 30% 2.42M 4s
  1450K .......... .......... .......... .......... .......... 31% 4.19M 4s
  1500K .......... .......... .......... .......... .......... 32% 3.34M 4s
  1550K .......... .......... .......... .......... .......... 33% 8.40M 4s
  1600K .......... .......... .......... .......... .......... 34% 792K 4s
  1650K .......... .......... .......... .......... .......... 35% 1.23M 4s
  1700K .......... .......... .......... .......... .......... 36% 559K 4s
  1750K .......... .......... .......... .......... .......... 37% 1.37M 4s
  1800K .......... .......... .......... .......... .......... 38% 1.21M 4s
  1850K .......... .......... .......... .......... .......... 39% 1.34M 3s
  1900K .......... .......... .......... .......... .......... 40% 1.41M 3s
  1950K .......... .......... .......... .......... .......... 41% 1.23M 3s
  2000K .......... .......... .......... .......... .......... 42% 1.36M 3s
  2050K .......... .......... .......... .......... .......... 43% 1.21M 3s
  2100K .......... .......... .......... .......... .......... 44% 1.33M 3s
  2150K .......... .......... .......... .......... .......... 45% 1.22M 3s
  2200K .......... .......... .......... .......... .......... 46% 1.27M 3s
  2250K .......... .......... .......... .......... .......... 47% 1.34M 3s
  2300K .......... .......... .......... .......... .......... 48% 1.24M 3s
  2350K .......... .......... .......... .......... .......... 49% 1.30M 3s
  2400K .......... .......... .......... .......... .......... 50% 1.26M 3s
  2450K .......... .......... .......... .......... .......... 51% 1.34M 3s
  2500K .......... .......... .......... .......... .......... 52% 1.24M 2s
  2550K .......... .......... .......... .......... .......... 53% 1.34M 2s
  2600K .......... .......... .......... .......... .......... 54% 1.23M 2s
  2650K .......... .......... .......... .......... .......... 55% 1.35M 2s
  2700K .......... .......... .......... .......... .......... 56% 1.20M 2s
  2750K .......... .......... .......... .......... .......... 57% 1.37M 2s
  2800K .......... .......... .......... .......... .......... 59% 1.24M 2s
  2850K .......... .......... .......... .......... .......... 60% 1.22M 2s
  2900K .......... .......... .......... .......... .......... 61% 1.33M 2s
  2950K .......... .......... .......... .......... .......... 62% 1.35M 2s
  3000K .......... .......... .......... .......... .......... 63% 1.22M 2s
  3050K .......... .......... .......... .......... .......... 64% 1.23M 2s
  3100K .......... .......... .......... .......... .......... 65% 1.39M 2s
  3150K .......... .......... .......... .......... .......... 66% 1.19M 2s
  3200K .......... .......... .......... .......... .......... 67% 1.36M 2s
  3250K .......... .......... .......... .......... .......... 68% 1.24M 2s
  3300K .......... .......... .......... .......... .......... 69% 1.36M 1s
  3350K .......... .......... .......... .......... .......... 70% 1.22M 1s
  3400K .......... .......... .......... .......... .......... 71% 1.32M 1s
  3450K .......... .......... .......... .......... .......... 72% 1.22M 1s
  3500K .......... .......... .......... .......... .......... 73% 1.38M 1s
  3550K .......... .......... .......... .......... .......... 74% 1.23M 1s
  3600K .......... .......... .......... .......... .......... 75% 1.32M 1s
  3650K .......... .......... .......... .......... .......... 76% 1.24M 1s
  3700K .......... .......... .......... .......... .......... 77% 1.23M 1s
  3750K .......... .......... .......... .......... .......... 78% 1.34M 1s
  3800K .......... .......... .......... .......... .......... 79% 1.34M 1s
  3850K .......... .......... .......... .......... .......... 80% 1.24M 1s
  3900K .......... .......... .......... .......... .......... 81% 1.24M 1s
  3950K .......... .......... .......... .......... .......... 82% 1.30M 1s
  4000K .......... .......... .......... .......... .......... 83% 1.29M 1s
  4050K .......... .......... .......... .......... .......... 84% 1.32M 1s
  4100K .......... .......... .......... .......... .......... 85% 1.19M 1s
  4150K .......... .......... .......... .......... .......... 86% 1.38M 1s
  4200K .......... .......... .......... .......... .......... 87% 1.23M 1s
  4250K .......... .......... .......... .......... .......... 89% 1.34M 1s
  4300K .......... .......... .......... .......... .......... 90% 1.21M 0s
  4350K .......... .......... .......... .......... .......... 91% 1.39M 0s
  4400K .......... .......... .......... .......... .......... 92% 1.21M 0s
  4450K .......... .......... .......... .......... .......... 93% 1.30M 0s
  4500K .......... .......... .......... .......... .......... 94% 1.27M 0s
  4550K .......... .......... .......... .......... .......... 95% 1.22M 0s
  4600K .......... .......... .......... .......... .......... 96% 1.36M 0s
  4650K .......... .......... .......... .......... .......... 97% 1.22M 0s
  4700K .......... .......... .......... .......... .......... 98% 1.35M 0s
  4750K .......... .......... .......... .......... .......... 99% 1.25M 0s
  4800K .......... .......... ......... 100% 1.4M=4.5s

2011-04-21 13:38:28 (1.05 MB/s) - `./adobe-flashplugin_10.2.159.1.orig.tar.gz' saved [4945652/4945652]

Download done.
Flash Plugin installed.

Here is the output. Firefox was the original browser and I replaced with Chrome.

My apologies, you had already posted the text from the Terminal in step 3. How about step 4? Do you still have (or remember) that?

I ran step 4 and got nothing. Ran it again and it said there was nothing to remove.

Well, that's what's supposed to happen--that indicates that step 4 succeeded. Assuming that it was after step 3 that you entered your web browser and found that flash still didn't work on the CNET site, the problem was not due to files in ~/.adobe/Flash_Player.

I wonder if the two different users have different add-on's installed or enabled in Firefox. This doesn't address why the same behavior occurs in Chromium for both users, but it nonetheless an obvious thing to check which we have not checked. For each user, please open Firefox and go to Tools > Add-ons. Click on Plugins at the top of the Add-ons window. See if the plugins present are the same for both users, and if all the plugins that are enabled/disabled are the same for both users, and if the versions are the same for each plugin for both users. If they are the same, then please expand the window to show all the entries, take a screenshot (press the Print Screen key or go to Applications > Accessories > Take Screenshot), and then post it somewhere on the web, such as http://postimage.org, and link to it here. If there are any differences, please do that for both of them. The most convenient way to examine the differences might actually be to take a screenshot of one of them and compare it to the other.

Here is the link to 2 screenshots
http://postimage.org/jwtsn

Users are jim and mary.
Thanks

On Thu, Apr 21, 2011 at 7:56 PM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #153506 on flashplugin-nonfree in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> Status: Open => Needs information
>
> Eliah Kagan requested for more information:
> Well, that's what's supposed to happen--that indicates that step 4
> succeeded. Assuming that it was after step 3 that you entered your web
> browser and found that flash still didn't work on the CNET site, the
> pthe lroblem was not due to files in ~/.adobe/Flash_Player.
>
> I wonder if the two different users have different add-on's installed or
> enabled in Firefox. This doesn't address why the same behavior occurs in
> Chromium for both users, but it nonetheless an obvious thing to check
> which we have not checked. For each user, please open Firefox and go to
> Tools > Add-ons. Click on Plugins at the top of the Add-ons window. See
> if the plugins present are the same for both users, and if all the
> plugins that are enabled/disabled are the same for both users, and if
> the versions are the same for each plugin for both users. If they are
> the same, then please expand the window to show all the entries, take a
> screenshot (press the Print Screen key or go to Applications >
> Accessories > Take Screenshot), and then post it somewhere on the web,
> such as http://postimage.org, and link to it here. If there are any
> differences, please do that for both of them. The most convenient way to
> examine the differences might actually be to take a screenshot of one of
> them and compare it to the other.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Only difference Itunes Detector is disabled for user Jim.

Everything looks OK there.

While we're continuing to work on this, you may be interested to know that the following workaround will probably be effective, as a temporary measure, to get Flash to work on the CNET website, even when you're logged on as your normal user account. Assuming that your normal user account (where Flash on CNET is broken) is called jim and the other user account (where it works) is called mary), then while you're logged on as jim you can press Alt+F2, type/paste in this command, and press enter to run it:

gksu -u mary firefox

Similarly, if you want to run Chromium as mary when you're logged in as jim, you can run:

gksu -u jim chromium-browser

These commands require that you (jim) be an administrator, but from the Terminal commands you were able to run before, I know that you are. Please note that this is very much like logging in as mary and running Firefox/Chromium -- bookmarks you create will be created for the user mary, and files you save will, by default, be saved in mary's home directory (and if you try to save them in your home directory you will likely be unable to do so, if mary does not have the necessary permissions to create files there). Therefore, this is not a good long-term solution, but it may improve your productivity and your Ubuntu system's usability during the time before we find a real solution.

If you try this workaround and it doesn't work, please let me know, because that would be very interesting and would definitely contribute to understanding the problem you're experiencing. (It's unlikely that the workaround won't work.)

You can create shortcuts for these commands, for example, in the Unity launcher, so that they run with a click. If you want to do this and need help doing it, please let me know.

I'll try to post again shortly suggesting the next thing to do, to investigate this problem.

Correction: That second command (to run Chromium as mary) should have been:

gksu -u mary chromium-browser

Well, this is interesting.

When flashplugin-installer (the package that provides--or at least so we thought--your Flash plugin) was installed, the plugin it fetched was of major.minor version 10.2. But in the Add-ons menu in Firefox (for both users), the major.minor version was 10.3.

Have you ever installed a Flash plugin in any way besides in the Software Center, in the Synaptic Package Manager, or in the Terminal? For example, have you installed Flash from within Firefox, by clicking the Install... button when prompted?

Just to be extra-special sure (maybe it was updated or another plugin was installed), please run this command and post the text starting with the line where you entered it (as usual):

apt-cache policy adobe-flashplugin flashplugin-installer flashplugin-nonfree

(That should all be on one line when you copy it to the clipboard to paste it into the Terminal. If you're viewing this in your email, you might want to come to https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506 to copy it.)

If (a) flashplugin-installer is installed with a version number starting with 10.2, (b) flashplugin-nonfree either has the same version number or is not installed, AND (c) adobe-flashplugin is not installed, ....then that strongly suggests that you have a separate (possibly broken) flashplugin installed (and providing, or trying to provide, major/minor version 10.3). This plugin would be installed...but not via Ubuntu's system of package management. We would have missed it so far because it would not have been installed by, or be associated with, any Ubuntu package. In that case (i.e., if conditions a, b, and c all apply), then to investigate this, please quit all browser windows and run:

sudo apt-get purge flashplugin-installer flashplugin-nonfree

When that finishes, please reopen your browser, post the text from the Terminal associated with running that command, open Firefox, go to Add-ons, click Plugins, take a screenshot (this time you can specify a delay of 1 second, which should work around the bug where the Take Screenshot window is shown in the screenshot itself, see bug for more information), post it on the web, and link to it in your reply post.

I used some program that forced the installation of 10.3. Have had this problem since about 03-23-11. I think I found the answer to a similar problem in launchpad answers.

jim@jim-laptop:~$ apt-cache policy adobe-flashplugin flashplugin-installer flashplugin-nonfree
flashplugin-installer:
  Installed: 10.2.159.1ubuntu0.10.10.1
  Candidate: 10.2.159.1ubuntu0.10.10.1
  Version table:
 *** 10.2.159.1ubuntu0.10.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse i386 Packages
        500 http://security.ubuntu.com/ubuntu/ maverick-security/multiverse i386 Packages
        100 /var/lib/dpkg/status
     10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
flashplugin-nonfree:
  Installed: (none)
  Candidate: 10.2.159.1ubuntu0.10.10.1
  Version table:
     10.2.159.1ubuntu0.10.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse i386 Packages
        500 http://security.ubuntu.com/ubuntu/ maverick-security/multiverse i386 Packages
     10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
adobe-flashplugin:
  Installed: (none)
  Candidate: 10.2.159.1-0maverick1
  Version table:
     10.2.159.1-0maverick1 0
        500 http://archive.canonical.com/ubuntu/ maverick/partner i386 Packages
jim@jim-laptop:~$

Are you still using that program? Does that program require version 10.3 in order to work, or does it merely force it to be installed along with it? If you don't need that version, then please perform the steps I detailed above after "if conditions a, b, and c all apply". (You needn't actually check for them, given that you know that 10.3 was specially installed.)

Sorry, I didn't see the second of your two posts when I made my last post.

Anyway, conditions a, b, and c have now been explicitly confirmed to apply, so please carry on...

"I think I found the answer to a similar problem in launchpad answers."

Perhaps the solution there should be attempted here. Do you know which question thread it was?

jim@jim-laptop:~$ sudo apt-get purge flashplugin-installer flashplugin-nonfree
[sudo] password for jim:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package flashplugin-nonfree is not installed, so not removed
The following packages will be REMOVED:
  flashplugin-installer*
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
After this operation, 188kB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 141627 files and directories currently installed.)
Removing flashplugin-installer ...
Purging configuration files for flashplugin-installer ...
jim@jim-laptop:~$

(Re-marking this as Needs Information, waiting on your post with a link to the new screenshot off the Firefox plugins list.)

screenshot
http://postimage.org/image/2tlhjqzyc/

OK, this is as expected, given the information we have recently found (about how you have a possibly broken Flash 10.3 plugin installed, but not with Ubuntu's package manager).

You said you have a program that forced this to be installed. If you need to use that program, and that program needs Flash 10.3 in order to work, then you should perhaps not remove that. In that case, we'd have to figure out how to fix it (so it works with CNET). Please say so, if this is the case.

Otherwise, select the entry for Flash 10.3 in your list of plugins, and click Disable. If you can, use Firefox to uninstall this plugin. (Make sure you don't have any Chromium windows open when you do this, as potentially they are using this same plugin and could interfere with its removal.) Please report whether or not you were able to actually remove it, but either way, after disabling it (and removing it if you can), open a Terminal window, close all your browser Windows (for both browsers), and run:

sudo apt-get update; sudo apt-get install flashplugin-installer

Then go back into Firefox and see if the problem is fixed.

I noticed in Chrome both 10.3 and 10.2 plugins are installed and in different directories.

Need to uninstall the 10.3 plugin.

Are you just posting to let me know that you are working on uninstalling the 10.3 plugin, or are you asking for help in uninstalling it?

Sorry, asking for help.

The firefox add-on is Flash-aid.

What is it that you're asking for my help with? Is the situation that you have decided you want to try to use Flash-Aid to remove extra Flash plugins and select (and install) the right one for your system, but you've having problems using it? Please provide details.

This is a departure from the steps I suggested, but I don't see that as a problem. Nonetheless, if I am to help you, I need to know more specifically what you're trying to do (with Flash-Aid) and what it is that's not working.

I have used the Flash-Aid extension to remove the 10.3 plugin from both
browsers. I still have my original problem, unable to view cnet videos.
Ready to do whatever you deem appropriate. Thanks again for your patience.

On Fri, Apr 22, 2011 at 1:49 AM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #153506 on flashplugin-nonfree in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> Status: Open => Needs information
>
> Eliah Kagan requested for more information:
> What is it that you're asking for my help with? Is the situation that
> you have decided you want to try to use Flash-Aid to remove extra Flash
> plugins and select (and install) the right one for your system, but
> you've having problems using it? Please provide details.
>
> This is a departure from the steps I suggested, but I don't see that as
> a problem. Nonetheless, if I am to help you, I need to know more
> specifically what you're trying to do (with Flash-Aid) and what it is
> that's not working.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

OK, good. Progress is being made. ;-)

Before you had posted the most recent screenshot, you had removed the 10.2 plugin, by purging the flashplugin-installer package. Have you reinstalled that since?

I believe i have, but we better check. Whats the terminal command?

On Fri, Apr 22, 2011 at 2:32 AM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #153506 on flashplugin-nonfree in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> Status: Open => Needs information
>
> Eliah Kagan requested for more information:
> OK, good. Progress is being made. ;-)
>
> Before you had posted the most recent screenshot, you had removed the
> 10.2 plugin, by purging the flashplugin-installer package. Have you
> reinstalled that since?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

jim@jim-laptop:~$ apt-cache policy adobe-flashplugin flashplugin-installer flashplugin-nonfree
flashplugin-installer:
  Installed: 10.2.159.1ubuntu0.10.10.1
  Candidate: 10.2.159.1ubuntu0.10.10.1
  Version table:
 *** 10.2.159.1ubuntu0.10.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse i386 Packages
        500 http://security.ubuntu.com/ubuntu/ maverick-security/multiverse i386 Packages
        100 /var/lib/dpkg/status
     10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
flashplugin-nonfree:
  Installed: 10.2.159.1ubuntu0.10.10.1
  Candidate: 10.2.159.1ubuntu0.10.10.1
  Version table:
 *** 10.2.159.1ubuntu0.10.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick-updates/multiverse i386 Packages
        500 http://security.ubuntu.com/ubuntu/ maverick-security/multiverse i386 Packages
        100 /var/lib/dpkg/status
     10.1.85.3ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ maverick/multiverse i386 Packages
adobe-flashplugin:
  Installed: (none)
  Candidate: 10.2.159.1-0maverick1
  Version table:
     10.2.159.1-0maverick1 0
        500 http://archive.canonical.com/ubuntu/ maverick/partner i386 Packages
jim@jim-laptop:~$

Yep, 10.2 is installed. Have you closed all browsers since it was installed, and then went back in to see if the problem is fixed?

Still have the problem.

On Fri, Apr 22, 2011 at 3:15 AM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #153506 on flashplugin-nonfree in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> Status: Open => Needs information
>
> Eliah Kagan requested for more information:
> Yep, 10.2 is installed. Have you closed all browsers since it was
> installed, and then went back in to see if the problem is fixed?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

I wonder if perhaps, for some reason, when both versions (10.2 and 10.3) were installed, Flash 10.2 was being used in the jim account, Flash 10.3 was being used in the mary account, and CNET was only working (or only working on your machine, due to other factors) with version 10.3. While a bit strange, that would explain everything we have seen.

Now that you have removed Flash 10.3, can you run Firefox as the mary user, verify that Flash 10.3 is no longer listed in the plugins list (and if it is, use Flash-Aid to remove it and then exit the browser and run it again), and then see if CNET still works? If the issue is as described above, then the steps you've taken to make sure you only have one Flash plugin version installed would have broken mary's ability to access CNET. (As before, please check in Chromium too, for both jim and mary, and please check the "control" site, CBS, as well.)

Checked both browsers on user Mary and cnet and cbs videos play and the
plugins are 10;2.

On Fri, Apr 22, 2011 at 3:42 AM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #153506 on flashplugin-nonfree in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> Status: Open => Needs information
>
> Eliah Kagan requested for more information:
> I wonder if perhaps, for some reason, when both versions (10.2 and 10.3)
> were installed, Flash 10.2 was being used in the jim account, Flash 10.3
> was being used in the mary account, and CNET was only working (or only
> working on your machine, due to other factors) with version 10.3. While
> a bit strange, that would explain everything we have seen.
>
> Now that you have removed Flash 10.3, can you run Firefox as the mary
> user, verify that Flash 10.3 is no longer listed in the plugins list
> (and if it is, use Flash-Aid to remove it and then exit the browser and
> run it again), and then see if CNET still works? If the issue is as
> described above, then the steps you've taken to make sure you only have
> one Flash plugin version installed would have broken mary's ability to
> access CNET. (As before, please check in Chromium too, for both jim and
> mary, and please check the "control" site, CBS, as well.)
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

OK, so much for that hypothesis then.

Typically, when something in a web browser is broken for a specific user, it's due to something in that user's local data for the web browser. Since CNET is broken for you (user jim) on both Firefox and Chromium (and broken for the user mary with neither of those browsers), I had decided to operate under the assumption that it was *not* due to user-specific data in your home directory that is also Firefox-specific or Chromium-specific. We did investigate if it might be due to user-specific data in your home directory that is also Flash-specific (when you removed ~/.adobe/Flash_Player).

On the other hand, if Firefox and Chromium are both affected by a similar issue, then that assumption may not be warranted.

Let's see what happens when you move all your Firefox user-specific data away from where Firefox looks for it. This will make it like Firefox is running for your user account the first time. You will be able to restore it (or, if this fixes the problem, then you'll probably prefer to selectively restore it), because you're just moving it, not deleting it.

Make sure all Firefox windows are closed (but Chromium can still be running), and run this command in the Terminal (I recommend copying and pasting it rather than retyping it, which I also recommend for the rest of the commands in this post -- also, please note there are optional instructions for creating a separate backup of the .mozilla folder, at the end of this post, which you may want to do first):

mv ~/.mozilla ~/.mozilla.old

Now restart Firefox. Since we moved your whole profile from .mozilla in you home directory (where Firefox recognizes and uses it) to .mozilla.old in your home directory (where Firefox does not recognize or use it), you now don't have any of you original bookmarks, cookies, cache, user-specific settings, and so forth--but you'll be able to get them back by reversing the above operation (as detailed below).

After running that command, see if the problem still persists. If it does, then let's be extra-special-careful -- quit Firefox again, make sure Chromium is not accessing any pages that use Flash (or just quit Chromium too), and run this command (in case this problem is due to an intersection between user-specific Flash data and user-specific browser data):

rm -r ~/.mozilla ~/.adobe/Flash_Player

Then go back into Firefox, and try again. If the problem still isn't fixed, then please post all the text from the Terminal (from running these commands). In that case, you can restore your original Firefox profile by quitting Firefox (i.e., closing all Firefox windows) and running:

rm -r ~/.mozilla; mv ~/.mozilla.old ~/.mozilla

It's critically important that you not forget the semicolon after the first instance of "mozilla" in that command, or it will remove your original Firefox profile as well.

If you want to back up your original Firefox profile *before* doing any of this (i.e., you would do this before the first command given in this post, in case you make a mistake and clobber your Firefox profile), then you can do that by closing all Firefox windows and running:

cp -R ~/.mozilla ~/.mozilla.backup

If you have a lot of stuff in your profile, that may take a while.

jim@jim-laptop:~$ cp -R ~/.mozilla ~/.mozilla.backup
jim@jim-laptop:~$ mv ~/.mozilla ~/.mozilla.old
jim@jim-laptop:~$ rm -r ~/.mozilla ~/.adobe/Flash_Player
jim@jim-laptop:~$

cnet-no cbs-yes both times. User Mary has never had the problem.

OK. The problem was not, in any sense, in your Firefox profile, so please feel free to restore your old Firefox profile, as described above. I'll try to post again shortly.

That worked Eliah. What did we (you) do?

On Fri, Apr 22, 2011 at 6:38 PM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #153506 on flashplugin-nonfree in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> Status: Open => Answered
>
> Eliah Kagan proposed the following answer:
> OK, time to move on to the next idea ;-)
>
> Apparently the Adobe Flash player still sometimes stores some user-
> specific content in the .macromedia folder, as well as the .adobe
> folder. So, try closing all browsers and running this command (again, I
> recommend copying and pasting the command into the Terminal):
>
> rm -r ~/.adobe/Flash_Player ~/.macromedia/Flash_Player
>
> Then go back into a browser and see if that fixed the problem.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506/+confirm?answer_id=87
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> You received this question notification because you are a direct
> subscriber of the question.
>

Thanks Eliah Kagan, that solved my question.

"What did we (you) do?"

Way earlier, I had directed you to remove the folder ~/.adobe/Flash_Player, which I had thought was sufficient to clear all user-specific Flash data. It had not occurred that Flash also (sometimes) stores user-specific files in ~/.macromedia/Flash_Player. This did not occur to me since Flash hasn't been a Macromedia product for quite some time (Adobe bought Macromedia years ago, so it's Adobe Flash now). Since (a) the problem was specific to your user and using a fresh Firefox profile didn't fix the problem, (b) removing just ~/.adobe/Flash_Player hadn't fixed the problem, (c) fixing the issue with the versions hadn't fixed the problem, and (d) the problem wan't version-dependent (i.e, both jim and mary were using the same version of Flash), I figured that perhaps Flash was storing files somewhere I wasn't aware of. To search for them, I had been planning to ask you to run this command:

find ~ -iname \*flash\*

(See http://manpages.ubuntu.com/manpages/maverick/en/man1/find.1.html if you're interested in how that command works.)

But I decided to run it on all my Ubuntu machines first, in case it would more readily reveal something not specific to your system. And it did--I found on one of my systems that there was a Flash_Player folder inside a .macromedia folder, as well as one inside the .adobe folder. That's when I realized that Adobe Flash still (at least sometimes) stores (some) data in this Macromedia-specific location, and directed you to remove the ~/.macromedia/Flash_Player folder as well as the ~/.adobe/Flash_Player folder.

Since this ended up working, that indicates that CNET-related flash content had been saved to the ~/.macromedia/Flash_Player folder, and that some of this content was messing up flash functionality on the CNET website. This could potentially be due to a bug in Flash, but is more likely to do with a bug in CNET's flash applet(s). (Of course, it is possible that it is due to some convergence of bugs in both Flash and CNET's flash applet(s).)

Given this, in the future, instead of asking people to run the command

rm -r ~/.adobe/Flash_Plugin

I will instead ask people to run this command in the first place:

rm -r ~/.adobe/Flash_Plugin ~/.macromedia/Flash_Plugin

(By the way, in case you're wondering, if you had just run the command "rm -r ~/.macromedia/Flash_Plugin" that would probably have worked, but [a] it was no more difficult to also clear out the Flash data stored in the .adobe subfolder of your home folder, and [b] there's a slight but plausible possibility that the existing problem-causing data in ~/.macromedia/Flash_Plugin could have caused the CNET website to cause problem-causing data to be rewritten to ~/.adobe/Flash_Plugin upon each visit, so I figured that running the longer command "rm -r ~/.adobe/Flash_Plugin ~/.macromedia/Flash_Plugin" to clear out both locations at once would be even more likely to succeed.)

Can't thank you enough for your patience and persistence. Is there a way to
print all of this for study?

On Fri, Apr 22, 2011 at 9:32 PM, Eliah Kagan <
<email address hidden>> wrote:

> Your question #153506 on flashplugin-nonfree in Ubuntu changed:
>
> https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+question/153506
>
> Eliah Kagan posted a new comment:
> "What did we (you) do?"
>
> Way earlier, I had directed you to remove the folder
> ~/.adobe/Flash_Player, which I had thought was sufficient to clear all
> user-specific Flash data. It had not occurred that Flash also
> (sometimes) stores user-specific files in ~/.macromedia/Flash_Player.
> This did not occur to me since Flash hasn't been a Macromedia product
> for quite some time (Adobe bought Macromedia years ago, so it's Adobe
> Flash now). Since (a) the problem was specific to your user and using a
> fresh Firefox profile didn't fix the problem, (b) removing just
> ~/.adobe/Flash_Player hadn't fixed the problem, (c) fixing the issue
> with the versions hadn't fixed the problem, and (d) the problem wan't
> version-dependent (i.e, both jim and mary were using the same version of
> Flash), I figured that perhaps Flash was storing files somewhere I
> wasn't aware of. To search for them, I had been planning to ask you to
> run this command:
>
> find ~ -iname \*flash\*
>
> (See http://manpages.ubuntu.com/manpages/maverick/en/man1/find.1.html if
> you're interested in how that command works.)
>
> But I decided to run it on all my Ubuntu machines first, in case it
> would more readily reveal something not specific to your system. And it
> did--I found on one of my systems that there was a Flash_Player folder
> inside a .macromedia folder, as well as one inside the .adobe folder.
> That's when I realized that Adobe Flash still (at least sometimes)
> stores (some) data in this Macromedia-specific location, and directed
> you to remove the ~/.macromedia/Flash_Player folder as well as the
> ~/.adobe/Flash_Player folder.
>
> Since this ended up working, that indicates that CNET-related flash
> content had been saved to the ~/.macromedia/Flash_Player folder, and
> that some of this content was messing up flash functionality on the CNET
> website. This could potentially be due to a bug in Flash, but is more
> likely to do with a bug in CNET's flash applet(s). (Of course, it is
> possible that it is due to some convergence of bugs in both Flash and
> CNET's flash applet(s).)
>
> Given this, in the future, instead of asking people to run the command
>
> rm -r ~/.adobe/Flash_Plugin
>
> I will instead ask people to run this command in the first place:
>
> rm -r ~/.adobe/Flash_Plugin ~/.macromedia/Flash_Plugin
>
> (By the way, in case you're wondering, if you had just run the command
> "rm -r ~/.macromedia/Flash_Plugin" that would probably have worked, but
> [a] it was no more difficult to also clear out the Flash data stored in
> the .adobe subfolder of your home folder, and [b] there's a slight but
> plausible possibility that the existing problem-causing data in
> ~/.macromedia/Flash_Plugin could have caused the CNET website to cause
> problem-causing data to be rewritten to ~/.adobe/Flash_Plugin upon each
> visit, so I figured that running the longer command "rm -r
> ~/.adobe/Flash_Plugin ~/.macromedia/Flash_Plugin" to clear out both
> locations at once would be even more likely to succeed.)
>
> --
> You received this question notification because you are a direct
> subscriber of the question.
>

"Is there a way to print all of this for study?"

Yes, there certainly is, though a better page to study would have been one where I had known that Flash still stores data in ~/.macromedia/Flash_Player as well as ~/.adobe/Flash_Player. ;-)

This page should stick around for a long time, and if it does go down it will likely be accessible at http://archive.org. Plus, you could save this page and have it available. But if you do want to print it, then you can just use your browser's print function (Ctrl+P). If you want to print out just one post (or just a few posts) but not the whole thing, then it might work better to copy the relevant posts to a text editor before printing it.

This whole question page, at present, if printed, would probably be about 36 pages.

Printing from a web browser usually works without problems. Is it not working for you?

By the way, earlier in this thread you had said:

"In this exercise I have used the terminal, software center and synaptic package manager without any understanding of their differences."

I didn't reply to that at the time, because I didn't want to overcomplicate my responses, but these four pages, taken together, provide information that explains the specific purposes of each (as well as other methods). However, in this case, they were really all being used to accomplish the same kinds of tasks--the advantage of the Terminal was that, by posting the text from it, it was perfectly clear and precise exactly what operation you had told Ubuntu to perform, and exactly what the result had been.

http://www.psychocats.net/ubuntu/installingsoftware
http://www.psychocats.net/ubuntu/installingsoftwareold
https://help.ubuntu.com/community/InstallingSoftware
https://answers.launchpad.net/ubuntu/+source/electric/+question/152954 (my 2nd post)