Ubuntu
flashplugin-nonfree package

Video's on Firefox not playing: Black screen on YouTube, 'An error occurred please try again later.'

Asked by Caron Margarete

I use Ubuntu 10 with firefox 3.6.13 on an Acer Aspire 4535 64bit laptop.

I have a black screen and am unable to watch youtube (or other video's). I have done as suggested on the firefox support site by going through all of the extensions, none seem to conflict when I disable/ enable each in turn.

I have also attempted the last command actionparsnip mentions in Question #134187 on this forum:
<quote> ok this will fix you up:

sudo apt-get --purge remove swfdec-mozilla swfdec-gnome flashplugin-installer libswfdec-0.8-0; sudo apt-get --purge autoremove; sudo apt-get clean; sudo apt-get update; sudo apt-get -y install flashplugin-nonfree

Should be ok</quote>

I got this result:
<code>
caronmargarete@caronmargarete:~$ sudo apt-get --purge remove swfdec-mozilla swfdec-gnome flashplugin-installer libswfdec-0.8-0; sudo apt-get --purge autoremove; sudo apt-get clean; sudo apt-get update; sudo apt-get -y install flashplugin-nonfree
[sudo] password for caronmargarete:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package swfdec-mozilla is not installed, so not removed
Package swfdec-gnome is not installed, so not removed
Package libswfdec-0.8-0 is not installed, so not removed
The following packages were automatically installed and are no longer required:
  lib32bz2-1.0 lib32ncurses5 nspluginwrapper ia32-libs
  linux-headers-2.6.32-24-generic libc6-i386 lib32gcc1 lib32asound2
  linux-headers-2.6.32-24 lib32z1 lib32stdc++6 lib32v4l-0
Use 'apt-get autoremove' to remove them.
The following packages will be REMOVED:
  flashplugin-installer*
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
After this operation, 188kB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 150437 files and directories currently installed.)
Removing flashplugin-installer ...
Purging configuration files for flashplugin-installer ...
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages will be REMOVED:
  ia32-libs* lib32asound2* lib32bz2-1.0* lib32gcc1* lib32ncurses5*
  lib32stdc++6* lib32v4l-0* lib32z1* libc6-i386* linux-headers-2.6.32-24*
  linux-headers-2.6.32-24-generic* nspluginwrapper*
0 upgraded, 0 newly installed, 12 to remove and 0 not upgraded.
After this operation, 258MB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 150429 files and directories currently installed.)
Removing nspluginwrapper ...
Removing ia32-libs ...
Purging configuration files for ia32-libs ...
Removing lib32stdc++6 ...
Purging configuration files for lib32stdc++6 ...
Removing lib32asound2 ...
Purging configuration files for lib32asound2 ...
Removing lib32bz2-1.0 ...
Removing lib32gcc1 ...
Purging configuration files for lib32gcc1 ...
Removing lib32ncurses5 ...
Purging configuration files for lib32ncurses5 ...
Removing lib32v4l-0 ...
Purging configuration files for lib32v4l-0 ...
Removing lib32z1 ...
Purging configuration files for lib32z1 ...
Removing libc6-i386 ...
Purging configuration files for libc6-i386 ...
dpkg: warning: while removing libc6-i386, directory '/usr/lib32' not empty so not removed.
Removing linux-headers-2.6.32-24-generic ...
Removing linux-headers-2.6.32-24 ...
Processing triggers for man-db ...
Processing triggers for libglib2.0-0 ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
Hit http://au.archive.ubuntu.com lucid Release.gpg
Get:1 http://au.archive.ubuntu.com/ubuntu/ lucid/main Translation-en_AU [1,813B]
Get:2 http://au.archive.ubuntu.com/ubuntu/ lucid/restricted Translation-en_AU [2,407B]
Ign http://au.archive.ubuntu.com/ubuntu/ lucid/universe Translation-en_AU
Get:3 http://au.archive.ubuntu.com/ubuntu/ lucid/multiverse Translation-en_AU [91.6kB]
Get:4 http://au.archive.ubuntu.com lucid-updates Release.gpg [198B]
Ign http://au.archive.ubuntu.com/ubuntu/ lucid-updates/main Translation-en_AU
Ign http://au.archive.ubuntu.com/ubuntu/ lucid-updates/restricted Translation-en_AU
Ign http://au.archive.ubuntu.com/ubuntu/ lucid-updates/universe Translation-en_AU
Ign http://au.archive.ubuntu.com/ubuntu/ lucid-updates/multiverse Translation-en_AU
Hit http://au.archive.ubuntu.com lucid Release
Get:5 http://au.archive.ubuntu.com lucid-updates Release [44.7kB]
Hit http://au.archive.ubuntu.com lucid/main Packages
Hit http://au.archive.ubuntu.com lucid/restricted Packages
Hit http://au.archive.ubuntu.com lucid/main Sources
Hit http://au.archive.ubuntu.com lucid/restricted Sources
Hit http://au.archive.ubuntu.com lucid/universe Packages
Hit http://au.archive.ubuntu.com lucid/universe Sources
Hit http://au.archive.ubuntu.com lucid/multiverse Packages
Hit http://au.archive.ubuntu.com lucid/multiverse Sources
Get:6 http://au.archive.ubuntu.com lucid-updates/main Packages [438kB]
Hit http://security.ubuntu.com lucid-security Release.gpg
Ign http://security.ubuntu.com/ubuntu/ lucid-security/main Translation-en_AU
Ign http://security.ubuntu.com/ubuntu/ lucid-security/restricted Translation-en_AU
Hit http://archive.canonical.com lucid Release.gpg
Ign http://archive.canonical.com/ubuntu/ lucid/partner Translation-en_AU
Get:7 http://au.archive.ubuntu.com lucid-updates/restricted Packages [3,267B]
Get:8 http://au.archive.ubuntu.com lucid-updates/main Sources [175kB]
Ign http://security.ubuntu.com/ubuntu/ lucid-security/universe Translation-en_AU
Ign http://security.ubuntu.com/ubuntu/ lucid-security/multiverse Translation-en_AU
Hit http://archive.canonical.com lucid Release
Get:9 http://au.archive.ubuntu.com lucid-updates/restricted Sources [1,443B]
Get:10 http://au.archive.ubuntu.com lucid-updates/universe Packages [180kB]
Hit http://archive.canonical.com lucid/partner Packages
Get:11 http://au.archive.ubuntu.com lucid-updates/universe Sources [64.5kB]
Get:12 http://au.archive.ubuntu.com lucid-updates/multiverse Packages [8,341B]
Get:13 http://au.archive.ubuntu.com lucid-updates/multiverse Sources [4,372B]
Hit http://security.ubuntu.com lucid-security Release
Hit http://security.ubuntu.com lucid-security/main Packages
Hit http://security.ubuntu.com lucid-security/restricted Packages
Hit http://security.ubuntu.com lucid-security/main Sources
Hit http://security.ubuntu.com lucid-security/restricted Sources
Hit http://security.ubuntu.com lucid-security/universe Packages
Hit http://security.ubuntu.com lucid-security/universe Sources
Hit http://security.ubuntu.com lucid-security/multiverse Packages
Hit http://security.ubuntu.com lucid-security/multiverse Sources
Fetched 1,016kB in 4s (226kB/s)
Reading package lists... Done
W: Duplicate sources.list entry http://archive.canonical.com/ubuntu/ lucid/partner Packages (/var/lib/apt/lists/archive.canonical.com_ubuntu_dists_lucid_partner_binary-amd64_Packages)
W: You may want to run apt-get update to correct these problems
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following extra packages will be installed:
  flashplugin-installer ia32-libs lib32asound2 lib32bz2-1.0 lib32gcc1
  lib32ncurses5 lib32stdc++6 lib32v4l-0 lib32z1 libc6-i386 nspluginwrapper
Suggested packages:
  xulrunner-1.9 konqueror-nsplugins msttcorefonts ttf-bitstream-vera
  ttf-dejavu ttf-xfree86-nonfree xfs lib32asound2-plugins
The following NEW packages will be installed:
  flashplugin-installer flashplugin-nonfree ia32-libs lib32asound2
  lib32bz2-1.0 lib32gcc1 lib32ncurses5 lib32stdc++6 lib32v4l-0 lib32z1
  libc6-i386 nspluginwrapper
0 upgraded, 12 newly installed, 0 to remove and 16 not upgraded.
Need to get 41.8MB of archives.
After this operation, 173MB of additional disk space will be used.
Get:1 http://au.archive.ubuntu.com/ubuntu/ lucid-updates/main libc6-i386 2.11.1-0ubuntu7.7 [3,837kB]
Get:2 http://au.archive.ubuntu.com/ubuntu/ lucid/main lib32gcc1 1:4.4.3-4ubuntu5 [55.3kB]
Get:3 http://au.archive.ubuntu.com/ubuntu/ lucid/main lib32z1 1:1.2.3.3.dfsg-15ubuntu1 [75.9kB]
Get:4 http://au.archive.ubuntu.com/ubuntu/ lucid/main lib32stdc++6 4.4.3-4ubuntu5 [348kB]
Get:5 http://au.archive.ubuntu.com/ubuntu/ lucid/main lib32asound2 1.0.22-0ubuntu7 [332kB]
Get:6 http://au.archive.ubuntu.com/ubuntu/ lucid-updates/main lib32bz2-1.0 1.0.5-4ubuntu0.1 [39.7kB]
Get:7 http://au.archive.ubuntu.com/ubuntu/ lucid/main lib32ncurses5 5.7+20090803-2ubuntu3 [187kB]
Get:8 http://au.archive.ubuntu.com/ubuntu/ lucid/main lib32v4l-0 0.6.4-1ubuntu1 [76.6kB]
Get:9 http://au.archive.ubuntu.com/ubuntu/ lucid-updates/universe ia32-libs 2.7ubuntu26 [36.6MB]
Get:10 http://au.archive.ubuntu.com/ubuntu/ lucid-updates/multiverse nspluginwrapper 1.2.2-0ubuntu6.10.04.1 [193kB]
Get:11 http://au.archive.ubuntu.com/ubuntu/ lucid-updates/multiverse flashplugin-installer 10.1.102.65ubuntu0.10.04.1 [20.0kB]
Get:12 http://au.archive.ubuntu.com/ubuntu/ lucid-updates/multiverse flashplugin-nonfree 10.1.102.65ubuntu0.10.04.1 [2,114B]
Fetched 41.8MB in 1min 12s (573kB/s)
Preconfiguring packages ...
Selecting previously deselected package libc6-i386.
(Reading database ... 130434 files and directories currently installed.)
Unpacking libc6-i386 (from .../libc6-i386_2.11.1-0ubuntu7.7_amd64.deb) ...
Selecting previously deselected package lib32gcc1.
Unpacking lib32gcc1 (from .../lib32gcc1_1%3a4.4.3-4ubuntu5_amd64.deb) ...
Selecting previously deselected package lib32z1.
Unpacking lib32z1 (from .../lib32z1_1%3a1.2.3.3.dfsg-15ubuntu1_amd64.deb) ...
Selecting previously deselected package lib32stdc++6.
Unpacking lib32stdc++6 (from .../lib32stdc++6_4.4.3-4ubuntu5_amd64.deb) ...
Selecting previously deselected package lib32asound2.
Unpacking lib32asound2 (from .../lib32asound2_1.0.22-0ubuntu7_amd64.deb) ...
Setting up libc6-i386 (2.11.1-0ubuntu7.7) ...

Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
Selecting previously deselected package lib32bz2-1.0.
(Reading database ... 130756 files and directories currently installed.)
Unpacking lib32bz2-1.0 (from .../lib32bz2-1.0_1.0.5-4ubuntu0.1_amd64.deb) ...
Selecting previously deselected package lib32ncurses5.
Unpacking lib32ncurses5 (from .../lib32ncurses5_5.7+20090803-2ubuntu3_amd64.deb) ...
Selecting previously deselected package lib32v4l-0.
Unpacking lib32v4l-0 (from .../lib32v4l-0_0.6.4-1ubuntu1_amd64.deb) ...
Selecting previously deselected package ia32-libs.
Unpacking ia32-libs (from .../ia32-libs_2.7ubuntu26_amd64.deb) ...
Selecting previously deselected package nspluginwrapper.
Unpacking nspluginwrapper (from .../nspluginwrapper_1.2.2-0ubuntu6.10.04.1_amd64.deb) ...
Selecting previously deselected package flashplugin-installer.
Unpacking flashplugin-installer (from .../flashplugin-installer_10.1.102.65ubuntu0.10.04.1_amd64.deb) ...
Selecting previously deselected package flashplugin-nonfree.
Unpacking flashplugin-nonfree (from .../flashplugin-nonfree_10.1.102.65ubuntu0.10.04.1_amd64.deb) ...
Processing triggers for libglib2.0-0 ...
Processing triggers for man-db ...
Setting up lib32gcc1 (1:4.4.3-4ubuntu5) ...

Setting up lib32z1 (1:1.2.3.3.dfsg-15ubuntu1) ...

Setting up lib32asound2 (1.0.22-0ubuntu7) ...

Setting up lib32bz2-1.0 (1.0.5-4ubuntu0.1) ...

Setting up lib32ncurses5 (5.7+20090803-2ubuntu3) ...

Setting up lib32v4l-0 (0.6.4-1ubuntu1) ...

Setting up lib32stdc++6 (4.4.3-4ubuntu5) ...

Setting up ia32-libs (2.7ubuntu26) ...

Setting up nspluginwrapper (1.2.2-0ubuntu6.10.04.1) ...
plugin dirs: :/var/lib/flashplugin-installer/
Auto-update plugins from /usr/lib/mozilla/plugins
Looking for plugins in /usr/lib/mozilla/plugins
Auto-update plugins from /usr/lib64/mozilla/plugins
Looking for plugins in /usr/lib64/mozilla/plugins
Auto-update plugins from /usr/lib/firefox/plugins
Looking for plugins in /usr/lib/firefox/plugins
Auto-update plugins from /usr/lib64/firefox/plugins
Looking for plugins in /usr/lib64/firefox/plugins
Auto-update plugins from /var/lib/flashplugin-installer/
Looking for plugins in /var/lib/flashplugin-installer/
Auto-update plugins from /root/.mozilla/plugins
Looking for plugins in /root/.mozilla/plugins

Setting up flashplugin-installer (10.1.102.65ubuntu0.10.04.1) ...
Downloading...
--2011-01-27 13:26:05-- http://archive.canonical.com/pool/partner/a/adobe-flashplugin/adobe-flashplugin_10.1.102.65.orig.tar.gz
Resolving archive.canonical.com... 91.189.88.33
Connecting to archive.canonical.com|91.189.88.33|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4888067 (4.7M) [application/x-gzip]
Saving to: `./adobe-flashplugin_10.1.102.65.orig.tar.gz'

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2011-01-27 13:27:34 (54.1 KB/s) - `./adobe-flashplugin_10.1.102.65.orig.tar.gz' saved [4888067/4888067]

Download done.
Flash Plugin installed.

Setting up flashplugin-nonfree (10.1.102.65ubuntu0.10.04.1) ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
</code>

It hasn't worked either. Suggestions?

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu flashplugin-nonfree Edit question
Assignee:
No assignee Edit question
Solved by:
Eliah Kagan
Solved:
Last query:
Last reply:
Revision history for this message
Eliah Kagan (degeneracypressure) said : 		#1

Did you quit Firefox, and all your web browsers, and restart them? If not, try that.

Otherwise, let's start the diagnostic steps from the beginning. Please run this command and paste its output here:

dpkg -l | grep flash; dpkg -l | grep gnash; dpkg -l | grep swf

Also, does YouTube work in any other web browsers (like Google Chromium)?

Revision history for this message
Caron Margarete (caron-margarete) said : 		#2

Hi Eliah, yes, I restarted after I ran the command earlier today, and again just now.

The requested command information:

caronmargarete@caronmargarete:~$ dpkg -l | grep flash; dpkg -l | grep gnash; dpkg -l | grep swf
ii flashplugin-installer 10.1.102.65ubuntu0.10.04.1 Adobe Flash Player plugin installer
ii flashplugin-nonfree 10.1.102.65ubuntu0.10.04.1 Adobe Flash Player plugin installer (transit
ii gnash 0.8.7-0ubuntu1 free SWF movie player
ii gnash-common 0.8.7-0ubuntu1 free SWF movie player - common files/librari
ii mozilla-plugin-gnash 0.8.7-0ubuntu1 free SWF movie player - Plugin for Mozilla a

As for other web browsers, I don't use any others. I have windows installed but can't use it at present because for some entirely unrelated reason it keeps rebooting. I'll deal with that when I can get around to it. For now, let's just get me watching video's through Ubuntu.

Revision history for this message
Best Eliah Kagan (degeneracypressure) said : 		#3

You have both Gnash and Adobe Flash installed. They interfere with each other, so you should remove one of them. Gnash is open source free software, whereas Adobe Flash is proprietary freeware. However, Gnash is not nearly as fully-featured as Adobe Flash and may not be suitable for your needs.

To remove Gnash and keep Adobe Flash, run the command:

sudo apt-get purge gnash gnash-common mozilla-plugin-gnash

To remove Adobe Flash and keep Gnash, run the command:

sudo apt-get purge flashplugin-installer flashplugin-nonfree

If you want to remove Gnash and keep Adobe Flash, but the command above doesn't work, then run the other command (i.e. to remove Adobe Flash too), and then reinstall Adobe Flash with the command:

sudo apt-get install flashplugin-installer

All those commands should be run when Firefox is not running (i.e. quit Firefox before running them, and don't start Firefox back up again until they're done, unless of course they take an extraordinarily long time and you need to run Firefox in order to describe the problem and request further assistance).

After carefully following those instructions, if YouTube videos still don't play, please post again, and we'll keep working on the problem.

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Caron Margarete (caron-margarete) said : 		#4

Eliah! Thanks! Both for the excellent replies and being spot on. I removed Gnash and didn't need to remove/ reinstall Adobe so I'm now sorted...

Don't suppose you wanna tackle the windows problem I've been having??? Jokes. I'm prepared to ignore that one for a little while longer.

Thanks again!

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Caron Margarete (caron-margarete) said : 		#5

Thanks Eliah Kagan, that solved my question.

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Eliah Kagan (degeneracypressure) said : 		#6

I'm glad I was able to help with your Flash problem.

I recommend posting on a Windows forum for help with your Windows problem, as your Windows problem does not appear related to Ubuntu.

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actionparsnip (andrew-woodhead666) said : 		#7

looks familiar ;)

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Eliah Kagan (degeneracypressure) said : 		#8

@actionparsnip: If you mean the part where I shamelessly reused the diagnostic command you always ask people to run, to search for installed packages providing Flash, then yes...and thank you for your numerous contributions! Your efforts are reflected in the answers and solution to many Launchpad questions...even many that you don't directly participate in.

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Caron Margarete (caron-margarete) said : 		#9

For me I'm just grateful there's people willing to answer the same stuff over & over when people like me have no idea if their problem is a regurgitation of a previous question. It all looks like another language to me.

So y'all, cheers.

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actionparsnip (andrew-woodhead666) said : 		#10

It's cool man =D

Was joking hahaha. I find it flattering, mind you I always steal Marco's big list of commands to get packages straightened out.

The user got the gold and that's all that matters really, I do have a HUGE amount of karma points but they don't get me a new car or money so I don't really care. People are happy and that's something that does matter

Keep up the good work y'all

peace

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KAlexandro (gaminster) said : 		#11

I have the same problem that Caron Margarete describes. I'm using Kubuntu 10.10 with firefox.

I also had Gnash installed (although aptitude fail to see it; only apt-get did it); but I still don't have youtube videos, although other flash applications (games) work well.

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Eliah Kagan (degeneracypressure) said : 		#12

@KAlexandro
Your problem might not be quite the same as this one. Please start a new question (https://answers.launchpad.net/ubuntu/+source/flashplugin-nonfree/+addquestion), and describe exactly what you've done so far and what's happened. If you want to make sure I'm aware of your new question, so that I can help you with it if nobody else gets around to doing so first, then feel free to post a comment here with a link to the new question.