Asked by yong


firefox can't open a new web page;‎‎ then ping doesn't work www. ‎‎; ‎‎ then, firefox can't respond to the operation, and‎‎ force shutdown is not ok;‎‎ only a force restart can be forced.‎

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: ubiquity (not installed)
ProcVersionSignature: Ubuntu 5.13.0-40.45~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-40-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun May 1 17:15:31 2022
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/ubuntu.seed maybe-ubiquity quiet splash ---
InstallationDate: Installed on 2022-01-08 (112 days ago)
InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819)
SourcePackage: ubiquity
Symptom: installer
UpgradeStatus: No upgrade log present (probably fresh install)

Question information

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Ubuntu firefox Edit question
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This question was originally filed as bug #1971079.

Revision history for this message
Erich Eickmeyer  (eeickmeyer) said :

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We understand the difficulties you are facing, but it is better to raise problems you are having in the support tracker at if you are uncertain if they are bugs. You can also find help with your problem in the support forum of your local Ubuntu community or asking at or For help on reporting bugs, see

Revision history for this message
actionparsnip (andrew-woodhead666) said :

If you run:

ping -c 4 www. ‎‎

Do you get an IP back OK?

Revision history for this message
yong (clmm) said :

thanks for your replying. I have uninstall ubuntu 20.04 ( because after I upgrade the kernel ,the OS is always difficult to enter in .) and reinstall ubuntu 22.04 , now it is okay now. I think maybe the Internet device driver is uncompatible and there is something wrong during the upgrade . Ubuntu 20.04 is so far so good. it has wifi6 driver and bluetoooth driver. they can be use now . just a little bugs. thanks.

Revision history for this message
gamentortc (gamentortc) said :

Hi, I have made a site also had this issue, and here the link to see the solution
Also, I tried this with my website and you can see this here: