how to install broad band connection in ubuntu 10-04

we have been using it fine since christmas and now we cant get online and need help on fixing it.

Hi,

How about the line of internet connection? Does it corrupted? Did you check it?

Regards,
THien

we are useing a router tried un plugging it and still wont work

when you connect to your router is it through a cable or wireless?
When you are connected to your network can you ping the router?
When you can ping the router can you ping a dns server?

can rebooting help? if so how do you reboot on the mini

wireless +when i click to go on the web it is coming up off line mode firefox is currently in offline mode and can't browse the web

i don't know what ping the router means

it also says put browser in online mode and try again i don't know how to do this

your router has an IP address on your network. Typically 192.168.0.1.

Ping is a test to see if it can find it through the network. It is done by typing ping 192.168.0.1

To put a browser in online mode hit file, then uncheck the checkbox at the bottom that says work offline.

If you can ping the router, and can ping your dns, it should be just that checkbox

Open a Terminal from the menu Applications → Accessories → Terminal and type:

ifconfig

that will tell you your ip address

also give us the output of:

lshw -C network

so we can know which network adaptor your using

also the output of iwconfig wouldnt hurt either.

we typed it in the ip address but it wont let us add it

typed it in the host alias properties and the ok button wont let us add it

127.0.0.1 is the address thernet what else did you need

i dont know how to read all this i don't know what else you need let me know

ethernet

127.0.0.1 is the internal internet address. This address is used to check the network of your computer. Please ping the 127.0.0.1. Does it response. One question, did you check you network manager is install or not?

________________________________
From: b saxon <email address hidden>
To: <email address hidden>
Sent: Tuesday, January 20, 2009 10:07:05 AM
Subject: Re: [Question #58101]: how to connect ubuntu to the internet

Question #58101 on firefox in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/firefox/+question/58101

b saxon gave more information on the question:
127.0.0.1 is the address thernet what else did you need

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You received this question notification because you are a direct
subscriber of the question.

127.0.0.1 is the loopback address. thats not your computer's ip address. try following my instructions again:

Open a Terminal from the menu Applications → Accessories → Terminal and type:

ifconfig

that will tell you your ip address

also give us the output of:

lshw -C network

so we can know which network adaptor your using

also the output of iwconfig wouldnt hurt either. Please copy and paste the results here.

i cant get on the internet with it im talking toyou on my home computer not the laptop

if you dont give us the output of the commands, we cannot continue troubleshooting your problem. you can save the contents of the output to a text file, and using a thumbdrive, external hard disk, cdrom, etc you can move it back to the computer with internet access so we can assist you.

Okay first thing: You told me to use that ifconfig command to find out my IP Address and the only numbers I got were the numbers for the internal internet address. So I don't know what else you want me to do?

I tried "pinging" 127.0.0.1. and it didn't do anything.

I don't know ANYTHING you're saying. I don't understand everything about computers and I came to you for help, but I'm even more confused than I was before.

So PLEASE, in normal english, explain what I need to do.

calm down and read my instructions. step by step. open a terminal window as i described. then type the command:

lshw -C network

a bunch of information will be displayed. you need to copy paste that information here. now type a new command:

ifconfig

then again for iwconfig. for example your follow up post should contain the results of the commands you typed in the terminal. something like this:

eth0 Link encap:Ethernet HWaddr 00:1b:24:b1:29:72
          UP BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
          Interrupt:219 Base address:0xc000

wlan0 Link encap:Ethernet HWaddr 00:13:e8:cd:f4:69
          inet addr:192.168.1.105 Bcast:192.168.1.255 Mask:255.255.255.0
          inet6 addr: fe80::213:e8ff:fecd:f469/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:37352282 errors:0 dropped:0 overruns:0 frame:0
          TX packets:48088796 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:4130251175 (4.1 GB) TX bytes:1487662304 (1.4 GB)

  *-network
       description: Wireless interface
       product: PRO/Wireless 4965 AG or AGN [Kedron] Network Connection
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: wmaster0
       version: 61
       serial: 00:13:e8:cd:f4:69
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list logical ethernet physical wireless
       configuration: broadcast=yes driver=iwlagn ip=192.168.1.105 latency=0 module=iwlagn multicast=yes wireless=IEEE 802.11abgn
  *-network
       description: Ethernet interface
       product: RTL8111/8168B PCI Express Gigabit Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:06:00.0
       logical name: eth0
       version: 01
       serial: 00:1b:24:b1:29:72
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list ethernet physical
       configuration: broadcast=yes driver=r8169 driverversion=2.3LK-NAPI latency=0 module=r8169 multicast=yes

I used the first command you told me to use and nothing came up

ifconfig gave me results but iwconfig did not.

Can you give us the results of ifconfig?

eth0 Link encap: Ethernet HWaddr 00:21:70:cd:e0:d0
UP BROADCAST MULTICAST MTU:1500 Metric:1
RX packets: 0 errors:0 dropped:2048675545 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
Interrupt:220 Base address:0x6000

lo Link encap:Local loopback
inet addr:127.0.01 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOPPBACK RUNNING MTU:16436 Metric:1
RX packets:902 errors:0 dropped:0 overruns:0 frame:0
TX packets:902 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:45440 (44.KB) TX bytes:45440 (44.3KB)

can you help me from any of this?

yes no??

hello anyone there????

if you cant help please let me know need to be going

have been on here for 5 hours and nothing solved

hello!!!!!!!!!!!!!!

Few things you should probably know, were all just Ubuntu users trying to help, not a paid support service.

If you want to see what were looking at and maybe find another person that had a similar problem that has been sorted already check out launchpad, the software everything you give us goes into. Your particular query is here: https://answers.launchpad.net/ubuntu/+source/firefox/+question/58101

From the information you have given it looks like somehow your wireless has been disabled. That is why iwconfig did not give an output.

Im using a slightly more recent version, but if you right click the network icon in the panel at the top right does it show a checkbox for wireless and networking? If so, are the both checked?

We will keep trying to help, but we tend to have to fit this around our work, and our families.

You can also find a very large amount of support at the ubuntu forums: http://ubuntuforums.org

does your laptop have an on/off toggle switch for the wifi adaptor? sometimes its on the front or side of laptop a physical switch you can turn on or off, on some laptops its a key combination like Fn-F10 or something to enable/disable the wifi radio. perhaps you accidentally turned your wifi off?

ifconfig isnt showing your wifi adaptor at all. it would be labeled wlan0. it would really help us help you if you typed in a terminal:

lshw -C network

that l is a lowercase L. i guess its short for list hardware. the -C tells it we're looking for a specific class of hardware and that of course is the network variable at the end. remember its dash C with no space in between. it will definately work if you type it correctly.

Hi saxon,

Please check the cable of your computer. Currently, it does not connect to any router or gateway. Further, check your network hardware as well.

Thanks,
Thien

________________________________
From: nhasian <email address hidden>
To: <email address hidden>
Sent: Tuesday, January 20, 2009 1:52:27 PM
Subject: Re: [Question #58101]: how to connect ubuntu to the internet

Question #58101 on firefox in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/firefox/+question/58101

nhasian requested for more information:
does your laptop have an on/off toggle switch for the wifi adaptor?
sometimes its on the front or side of laptop a physical switch you can
turn on or off, on some laptops its a key combination like Fn-F10 or
something to enable/disable the wifi radio. perhaps you accidentally
turned your wifi off?

ifconfig isnt showing your wifi adaptor at all. it would be labeled
wlan0. it would really help us help you if you typed in a terminal:

lshw -C network

that l is a lowercase L. i guess its short for list hardware. the -C
tells it we're looking for a specific class of hardware and that of
course is the network variable at the end. remember its dash C with no
space in between. it will definately work if you type it correctly.

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You received this question notification because you are a direct
subscriber of the question.

im sorry i was told that this is were i get help from i thought you worked for them

iretried to enter it just like you said but still coming up command not found. i think im going to return it to dell this mini computer also doe not have a switch on it i dont think was a good buy!!!! thanks for your help

b saxon,

i understand your wifi is not working, for troubleshooting purposes connect an ethernet cable from your router/cablemodem to the ethernet port on your dell mini. then ubuntu will have access to the internet and you can copy/paste the commands we gave you so there are no typos. also it will enable you to paste the results back here for us to help you further.