Ubuntu
firefox package

cant get in to Google or Fire fox

Asked by Evelyn

Hi i am having a problem with my computer I am unable to load Google or fire fox we have uploaded the new program and that is when the problem started the page that has come up tells me the DNS has failed to hook up all the programs are still available the person who has helped me in the past is not around now and have tried other computer tech including my Grandson who have no idea so i am hoping you can help Thank You Evelyn

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Ubuntu firefox Edit question
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Warren Hill (warren-hill) said : 		#1

In a web browser enter "http://173.194.66.103" this should open the google website and you should be able to search from there.

If you can but when you click on a link it doesn't find it the problem is your DNS server.

Open a terminal (CTRL+ALT+T) check you can see the public dns server hosted by google. Enter

ping -c5 8.8.8.8

If the server replies similar to this

---------------------------------------------
warren@dell:~$ ping -c5 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_req=1 ttl=46 time=37.0 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=46 time=38.5 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=46 time=37.4 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=46 time=37.5 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=46 time=39.8 ms

--- 8.8.8.8 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4006ms
rtt min/avg/max/mdev = 37.058/38.086/39.863/1.025 ms
--------------------------------------------

Then Enter

echo "nameserver 8.8.8.8" | sudo tee /etc/resolv.conf

And reboot.

If this does not fix your issue let us know how you get on.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#2

If the 8.8.8.8 command works then run:

echo "nameserver 8.8.8.8" | sudo tee /etc/resolvconf/resolv.conf.d/tail > /dev/null

Reboot to test

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