Ubuntu
firefox package

firefox crashing after upgrade

Asked by Peter Service

1.5 weeks ago I upgraded Ubuntu through Update Mgr and now firefox continually crashes citing GLX problems (GLXtest process failed (exited with status 1): GLX version older than the required 1.3). I installed Konkeror to research a fix and it crashes. All other programs seem to function, I can watch an .avi fine, all documents open etc.
Any suggestions would be appreciated. Thanks in advance, P

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Jeet (gour-jitendrasingh) said : 		#1

provide output of uname -a; lsb_realese -a

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Peter Service (lpservice) said : 		#2

I'm running a Toshiba Satelite P30 laptop and the graphics card is a nvidia that doesn't seem to allow driver updates

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Peter Service (lpservice) said : 		#3

Linux peter-laptop 2.6.32-41-generic #88-Ubuntu SMP Thu Mar 29 13:08:43 UTC 2012 i686 GNU/Linux
lsb_realese: command not found

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actionparsnip (andrew-woodhead666) said : 		#4

lsb_release -a

bit of a typo.

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Peter Service (lpservice) said : 		#5

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 10.04.4 LTS
Release: 10.04
Codename: lucid

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actionparsnip (andrew-woodhead666) said : 		#6

If you rename ~/.mozilla/plugins

Is it ok?

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Peter Service (lpservice) said : 		#7

Sorry, if I rename what ~/.mozilla/plugins?

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actionparsnip (andrew-woodhead666) said : 		#8

~/.mozilla/plugins is a folder.

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Peter Service (lpservice) said : 		#9

There are only 2 folders in ~/.mozilla one is named extensions (with 2 folders named; /home/peter/.mozilla/extensions/{a79fe89b-6662-4ff4-8e88-09950ad4dfde} and; /home/peter/.mozilla/extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384} and one is named firefox (containing: two profile folders, a crash folder, and a profile.ini)

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Peter Service (lpservice) said : 		#10

I have tried running firefox in safe mode and it still crashes if that what you are trying to get at.

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actionparsnip (andrew-woodhead666) said : 		#11

Close the browser and run:

mv ~/.mozilla/plugins ~/.mozilla/plugins_old

Then rerun the browser.

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Peter Service (lpservice) said : 		#12

this is the result; peter@peter-laptop:~$ mv ~/.mozilla/plugins ~/.mozilla/plugins_old
mv: cannot stat `/home/peter/.mozilla/plugins': No such file or directory
peter@peter-laptop:~$

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actionparsnip (andrew-woodhead666) said : 		#13

Sorry:

mv ~/.mozilla/firefox ~/.mozilla/firefox_old

Instead

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Peter Service (lpservice) said : 		#14

This created a blank profile in Firefox which promptly crashed twice while trying to reply (I had attempted a new profile in FF before asking for help). As mentioned above, Konkeror crashes also when firefox is not running, so the problem does not seem to be originating with the browser! Thanks for your patience and tenacity.

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actionparsnip (andrew-woodhead666) said : 		#15

I suggest you report a bug

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Peter Service (lpservice) said : 		#16

I've sent a report every time it crashed and heard nothing back. Any other suggestions? anyone...Bueller?

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Jeet (gour-jitendrasingh) said : 		#17

have you reported Bug ??? give me the bug ID please

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Peter Service (lpservice) said : 		#18

Bug #983042

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Jeet (gour-jitendrasingh) said : 		#19

Thanks

I will trigger your bug

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Peter Service (lpservice) said : 		#20

Don't know what 'triggering' is or how it will help. Please elaborate...

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Jeet (gour-jitendrasingh) said : 		#21

Triggering a bug will intimate Devlopers to work on that and it will be fixed :)

thanks
jeet

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