Ubuntu

Cannot load pdfs in EBSCOhost

Asked by Kevin Steinmetz on 2012-04-03

I use my ubuntu computer as my work computer. This means that I do a lot of gathering academic articles for research. When I use my university's academic article database (EBSCOhost) to access articles through firefox, I can only get articles to load in the browser abotu 2-5% of the time. Otherwise, they just sit and load indefinitely (with a little spinning icon in the middle of the window which is not my mouse cursor). I have the default pdf viewer, okular, and adobe acrobat installed. Can anyone tell me how to resolve this issue?

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu firefox Edit question
Assignee:
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Last query:
2012-04-03
Last reply:
2012-04-03
Sam_ (and-sam) said : #1

Close firefox. Create a new profile and try access from there. Maybe also test a useragent switch.
To run profile manager please open a terminal: ctrl+alt+t
Enter:
firefox -P

Alternatively
- rename ~/.mozilla and restart firefox with a clean profile
- create a testuser account
- login to guest account and test behaviour.

Sebastien Clement (sclement) said : #2

Hi,

I can reproduce the problem on my restricted ubuntu 10.04 LTS computers.
I think the problem came with firefox11.0+build1-0ubuntu0.10.04.2 (not certain about this, but it seems it was OK with Firefox 9).

Are you accessing EbscoHost with a reverse proxy ?
Is privacy.sanitize.sanitizeOnShutdown set to true in about:config ?

I just find out that :
 - If I access Ebsco without the reverse proxy, I can open PDFs in Ebscohost
 - or if I remove user_pref("privacy.sanitize.sanitizeOnShutdown", true); in user.js, I can open PDFs in Ebscohost

Can this be fixed ? I would like to set privacy.sanitize.sanitizeOnShutdown to true on the restricted computers again and be able to view the PDFs on Ebscohost...

seb

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