Cannot load pdfs in EBSCOhost

Asked by Kevin Steinmetz on 2012-04-03

I use my ubuntu computer as my work computer. This means that I do a lot of gathering academic articles for research. When I use my university's academic article database (EBSCOhost) to access articles through firefox, I can only get articles to load in the browser abotu 2-5% of the time. Otherwise, they just sit and load indefinitely (with a little spinning icon in the middle of the window which is not my mouse cursor). I have the default pdf viewer, okular, and adobe acrobat installed. Can anyone tell me how to resolve this issue?

Question information

English Edit question
Ubuntu firefox Edit question
No assignee Edit question
Last query:
Last reply:
Sam_ (and-sam) said : #1

Close firefox. Create a new profile and try access from there. Maybe also test a useragent switch.
To run profile manager please open a terminal: ctrl+alt+t
firefox -P

- rename ~/.mozilla and restart firefox with a clean profile
- create a testuser account
- login to guest account and test behaviour.

Sebastien Clement (sclement) said : #2


I can reproduce the problem on my restricted ubuntu 10.04 LTS computers.
I think the problem came with firefox11.0+build1-0ubuntu0.10.04.2 (not certain about this, but it seems it was OK with Firefox 9).

Are you accessing EbscoHost with a reverse proxy ?
Is privacy.sanitize.sanitizeOnShutdown set to true in about:config ?

I just find out that :
 - If I access Ebsco without the reverse proxy, I can open PDFs in Ebscohost
 - or if I remove user_pref("privacy.sanitize.sanitizeOnShutdown", true); in user.js, I can open PDFs in Ebscohost

Can this be fixed ? I would like to set privacy.sanitize.sanitizeOnShutdown to true on the restricted computers again and be able to view the PDFs on Ebscohost...


Can you help with this problem?

Provide an answer of your own, or ask Kevin Steinmetz for more information if necessary.

To post a message you must log in.