Adobe Flash plugin constantly crashing
I run Ubuntu 10.04 LTS with Mozilla Firefox. Upon booting up this morning and running the Update Manager I found an upgrade of Firefox (from my present 9.0.1 to 10.0) was available, so I ran the updates and went about my business. Immediately I found my Adobe Flash plugin was crashing consistently everywhere I went. I checked top make sure I had the most recent version and I do - 11.1.103.55 - so I called Adobe Customer Support but they told me to come here for help. I HAVE tried to downgrade back to the earlier version of Firefox but it appears not to be possible. SO, how do I solve my problem? I am NOT a programmer or developer, I am simply a 62 yr old computer User with limited knowledge and experience. If you give me really technical responses I may not know what to do with them, especially seeing as how I am using Ubuntu. Can You Help Me??? Richard...
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- Ubuntu firefox Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- actionparsnip
- Solved:
- Last query:
- Last reply:
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#1 |
Can you give the output of:
lsb_release -a; uname -a; dpkg -l | egrep 'flash|
What does being a developer orprogrammer have to do with anthing?
Revision history for this message
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#2 |
I don't know what the heck you are asking of me, that's why I said I'm not a programmer. Your response only leaves me scratching my head wondering how I am to find the answer to what you've asked of me! Maybe I've asked my question in the wrong forum??
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#3 |
Copy the command and press CTRL+ALT+T
paste the command in and press ENTER
Type your password (You'll get no feedback) then copy the output and paste here as an update
Thanks
Revision history for this message
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#4 |
richard@
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 10.04.4 LTS
Release: 10.04
Codename: lucid
Linux richard-desktop 2.6.32-38-generic #83-Ubuntu SMP Wed Jan 4 11:13:04 UTC 2012 i686 GNU/Linux
ii adobe-flash-
ii adobe-flashplugin 11.1.102.55-0lucid1 Adobe Flash Player plugin version 11
rc flashplugin-
ii libswfdec-0.8-0 0.8.4-1build1 SWF (Macromedia Flash) decoder library
ii swfdec-gnome 2.28.0-1 Tools to play SWF files (Macromedia Flash) o
richard@
OK, I did what you asked - - - Does this tell you what you needed to know? And just so you know, I have to go to work in about an hour. I do appreciate any help you might be able to provide! Thanks, Richard
Revision history for this message
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#5 |
Yes, you have lots of flash plugins installed. This causes a conflict and you get issues.
This big command will fix you up.
sudo apt-get --purge remove adobe-flash-
You now ONLY have the adobe plugin installed. Restart your browser to load the single plugin and you'll be ok
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#6 |
Followed your instructions to the "T" and the problem still exists. Have no time to deal with this for at LEAST another 24 - 36 hours, but I must solve it somehow so I'll be back. If another potential solution presents itself please e-mail me at <email address hidden> -- Thanks a lot!!! Richard...
Revision history for this message
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#7 |
Can you give the output of:
lsb_release -a; uname -a; dpkg -l | egrep 'flash|
So we can see the new plugin status.
Thanks
Revision history for this message
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#8 |
richard@
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 10.04.4 LTS
Release: 10.04
Codename: lucid
Linux richard-desktop 2.6.32-38-generic #83-Ubuntu SMP Wed Jan 4 11:13:04 UTC 2012 i686 GNU/Linux
ii adobe-flash-
ii adobe-flashplugin 11.1.102.55-0lucid1 Adobe Flash Player plugin version 11
rc flashplugin-
rc gnash-common 0.8.7-0ubuntu1 free SWF movie player - common files/librari
ii libswfdec-0.8-0 0.8.4-1build1 SWF (Macromedia Flash) decoder library
rc swfdec-gnome 2.28.0-1 Tools to play SWF files (Macromedia Flash) o
ii swfdec-mozilla 0.8.2-1ubuntu2 Mozilla plugin for SWF files (Macromedia Fla
richard@
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#9 |
Just a quick side-note, I also have posed my question on the Ubuntu Forums and the only response was to try to download the addon "Flash-aid". I did try that both yesterday and again today but it doesn't download and gives the message "...could not be downloaded because of a connection failure on addon.mozilla.org" . I'm wide open to any other suggestions. I'll be home for about another hour but won't be able to get back to this til Sunday afternoon Eastern time. If you have further ideas just please be as specific as you can in how I am to follow them and I will follow verbatim! Many thanks for at least trying to help me!!! Richard...
Revision history for this message
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#10 |
ok run:
sudo apt-get --purge remove adobe-flash-
sudo apt-get --purge remove adobe-flashplugin
sudo dpkg -P flashplugin-
sudo dpkg -P gnash-common
sudo apt-get --purge remove libswfdec-0.8-0
sudo dpkg -P swfdec-gnome
sudo apt-get --purge remove swfdec-mozilla
Then you will have no flash, then does:
dpkg -l | egrep 'flash|
output nothing?
If so, run:
sudo apt-get install flashplugin-
If it outputs something then paste the text here bu t don't install flashplugin-
You still have a lot of flash plugins which will cause problems.
Revision history for this message
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#11 |
OK, I ran the larger block of code as you suggested. Then when I ran the second line there WAS output:
richard@
ii libswfdec-0.8-0 0.8.4-1build1 SWF (Macromedia Flash) decoder library
rc swfdec-gnome 2.28.0-1 Tools to play SWF files (Macromedia Flash) o
ii swfdec-mozilla 0.8.2-1ubuntu2 Mozilla plugin for SWF files (Macromedia Fla
richard@
I will not install anything or do anything else til I hear from you. Running out to get milk, will be right back and will be IN the rest of the day. Gotta try to solve this!!! Getting tired of trying to help me yet? I hope not, I appreciate your efforts ;-) Richard...
Revision history for this message
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#12 |
sudo apt-get --purge remove libswfdec-0.8-0
sudo dpkg -P swfdec-gnome
sudo apt-get --purge remove swfdec-mozilla
What are the outputs of those commands please..
Revision history for this message
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#13 |
Done:
richard@
[sudo] password for richard:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
libgladeui-1-9 libgtk2.0-0-dbg evolution-
libgsf-
libatk1.0-dbg gstreamer0.
libdevhelp-1-1 libgoffice-
libpango1.0-0-dbg libgnomevfs2-0-dbg libopts25 epiphany-
libopts25-dev evolution-dbg autogen m4 libwebkit-1.0-2-dbg eog-dbg
libatspi-dbg libapr1 autoconf python-dbg anjuta-common libgdl-1-dbg
libxft2-dbg exuberant-ctags python-cairo-dbg libfontconfig1-dbg
libgoffice-0.8-8 libloudmouth1-0 libsvn1 intltool libtool libgoffice-dbg
anjuta libgsf-
gstreamer0.
autotools-dev libloudmouth1-0-dbg libxml2-dbg gnome-panel-dbg python2.6-dbg
libgnomecanva
libgtkhtml3.
libmad0 libgda3-3 librsvg2-dbg libnspr4-0d-dbg libgda3-3-dbg libid3tag0
libgnomeui-0-dbg libopencore-amrnb0 libglib2.0-0-dbg libgnome2-dbg libvala0
totem-dbg libltdl-dev libaprutil1 libgail-gnome-dbg libopencore-amrwb0
libgdl-1-3 libmpeg2-4 gimp-dbg python-gobject-dbg libgstreamer0.
python-gtk2-dbg libgdl-1-common liba52-0.7.4
Use 'apt-get autoremove' to remove them.
The following packages will be REMOVED:
libswfdec-0.8-0* swfdec-mozilla*
0 upgraded, 0 newly installed, 2 to remove and 0 not upgraded.
After this operation, 1,417kB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 251765 files and directories currently installed.)
Removing swfdec-mozilla ...
Removing libswfdec-0.8-0 ...
Purging configuration files for libswfdec-0.8-0 ...
Processing triggers for hicolor-icon-theme ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
richard@
Revision history for this message
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#14 |
ok, run:
sudo dpkg -P swfdec-gnome
Does it remove ok?
Revision history for this message
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#15 |
somehow I lost the output of that but YES that WAS removed!
Revision history for this message
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#16 |
Great! Then you will have no flash. Does:
dpkg -l | egrep 'flash|
output nothing?
If so, run:
sudo apt-get install flashplugin-
If it outputs something then paste the text here bu t don't install flashplugin-
Revision history for this message
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#17 |
OK, I ran the first line and it had no output. Then I ran the second line and there was a ton of output.
But when I went to copy & send to you I lost it, So I ran the 2nd line a second time and this is what it gave me.
How badly did I mess up?
richard@
[sudo] password for richard:
Reading package lists... Done
Building dependency tree
Reading state information... Done
flashplugin-
The following packages were automatically installed and are no longer required:
libgladeui-1-9 libgtk2.0-0-dbg evolution-
libgsf-
libatk1.0-dbg gstreamer0.
libdevhelp-1-1 libgoffice-
libpango1.0-0-dbg libgnomevfs2-0-dbg libopts25 epiphany-
libopts25-dev evolution-dbg autogen m4 libwebkit-1.0-2-dbg eog-dbg
libatspi-dbg libapr1 autoconf python-dbg anjuta-common libgdl-1-dbg
libxft2-dbg exuberant-ctags python-cairo-dbg libfontconfig1-dbg
libgoffice-0.8-8 libloudmouth1-0 libsvn1 intltool libtool libgoffice-dbg
anjuta libgsf-
gstreamer0.
autotools-dev libloudmouth1-0-dbg libxml2-dbg gnome-panel-dbg python2.6-dbg
libgnomecanva
libgtkhtml3.
libmad0 libgda3-3 librsvg2-dbg libnspr4-0d-dbg libgda3-3-dbg libid3tag0
libgnomeui-0-dbg libopencore-amrnb0 libglib2.0-0-dbg libgnome2-dbg libvala0
totem-dbg libltdl-dev libaprutil1 libgail-gnome-dbg libopencore-amrwb0
libgdl-1-3 libmpeg2-4 gimp-dbg python-gobject-dbg libgstreamer0.
python-gtk2-dbg libgdl-1-common liba52-0.7.4
Use 'apt-get autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
richard@
Revision history for this message
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#18 |
Just FYI I have only been following your instructions, and have not yet downloaded or installed anything yet.
Revision history for this message
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#19 |
ok, run:
sudo apt-get --purge autoremove
You have some packages you no longer need, it will clear up the OS some.
Revision history for this message
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#20 |
OK, I ran it and although you didn't request it, here's what I got when it was done. SO FAR, SO GOOD, RIGHT?
richard@
[sudo] password for richard:
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages will be REMOVED:
anjuta* anjuta-common* anjuta-dbg* autoconf* autogen* automake*
autotools-dev* cvs* devhelp-common* eog-dbg* epiphany-
evince-dbg* evolution-
gettext* gimp-dbg* gnome-applets-dbg* gnome-panel-dbg*
gstreamer0.
gstreamer0.
liba52-0.7.4* libapr1* libaprutil1* libatk1.0-dbg* libatspi-dbg*
libdevhelp-1-1* libfontconfig1-dbg* libgail-gnome-dbg* libgda-4.0-4*
libgda-
libgdl-1-3* libgdl-1-common* libgdl-1-dbg* libgladeui-1-9* libglib2.0-0-dbg*
libgnome2-dbg* libgnomecanvas2
libgoffice-0.8-8* libgoffice-
libgsf-
libgtk2.0-0-dbg* libgtkhtml3.14-dbg* libid3tag0* libloudmouth1-0*
libloudmouth1
libnss3-1d-dbg* liboobs-1-4-dbg* libopencore-amrnb0* libopencore-amrwb0*
libopts25* libopts25-dev* libpango1.0-0-dbg* librsvg2-dbg* libsidplay1*
libsvn1* libtool* libtwolame0* libvala0* libwebkit-
libxml2-dbg* m4* nautilus-dbg* python-cairo-dbg* python-dbg*
python-
rhythmbox-dbg* totem-dbg*
0 upgraded, 0 newly installed, 89 to remove and 0 not upgraded.
After this operation, 674MB disk space will be freed.
Do you want to continue [Y/n]? y
(Reading database ... 251747 files and directories currently installed.)
Removing anjuta-dbg ...
Removing anjuta ...
Purging configuration files for anjuta ...
Removing anjuta-common ...
Purging configuration files for anjuta-common ...
Removing intltool ...
Removing automake ...
Removing autoconf ...
Purging configuration files for autoconf ...
Removing autogen ...
Removing libtool ...
Removing autotools-dev ...
Removing cvs ...
Purging configuration files for cvs ...
Removing libdevhelp-1-1 ...
Purging configuration files for libdevhelp-1-1 ...
Removing devhelp-common ...
Removing eog-dbg ...
Removing epiphany-
Purging configuration files for epiphany-
Removing evince-dbg ...
Removing evolution-
Removing evolution-dbg ...
Removing exuberant-ctags ...
Removing gettext ...
Removing gimp-dbg ...
Removing gnome-applets-dbg ...
Removing gnome-panel-dbg ...
Removing gstreamer0.
Removing gstreamer0.
Removing gstreamer0.
Removing gstreamer0.
Removing liba52-0.7.4 ...
Purging configuration files for liba52-0.7.4 ...
Removing libsvn1 ...
Purging configuration files for libsvn1 ...
Removing libaprutil1 ...
Purging configuration files for libaprutil1 ...
Removing libapr1 ...
Purging configuration files for libapr1 ...
Removing libatk1.0-dbg ...
Removing libatspi-dbg ...
Removing libfontconfig1-dbg ...
Removing libgail-gnome-dbg ...
Removing libgda-4.0-4 ...
Purging configuration files for libgda-4.0-4 ...
Removing libgda-4.0-common ...
Purging configuration files for libgda-4.0-common ...
Removing libgda3-bin ...
Removing libgda3-3-dbg ...
Removing libgda3-3 ...
Purging configuration files for libgda3-3 ...
Removing libgda3-common ...
Purging configuration files for libgda3-common ...
Removing libgdl-1-dbg ...
Removing libgdl-1-3 ...
Purging configuration files for libgdl-1-3 ...
Removing libgdl-1-common ...
Removing libgladeui-1-9 ...
Purging configuration files for libgladeui-1-9 ...
Removing libglib2.0-0-dbg ...
Removing libgnome2-dbg ...
Removing libgnomecanvas2-dbg ...
Removing libgnomeui-0-dbg ...
Removing libgnomevfs2-0-dbg ...
Removing libgoffice-dbg ...
Removing libgoffice-0.8-8 ...
Purging configuration files for libgoffice-0.8-8 ...
Removing libgoffice-
Removing libgsf-1-114-dbg ...
Removing libgsf-
Removing libgsf-gnome-1-114 ...
Purging configuration files for libgsf-gnome-1-114 ...
Removing libgstreamer0.
Removing libgtk2.0-0-dbg ...
Removing libgtkhtml3.14-dbg ...
Removing libid3tag0 ...
Purging configuration files for libid3tag0 ...
Removing libloudmouth1-0-dbg ...
Removing libloudmouth1-0 ...
Purging configuration files for libloudmouth1-0 ...
Removing libltdl-dev ...
Removing libmad0 ...
Purging configuration files for libmad0 ...
Removing libmpeg2-4 ...
Purging configuration files for libmpeg2-4 ...
Removing libnspr4-0d-dbg ...
Removing libnss3-1d-dbg ...
Removing liboobs-1-4-dbg ...
Removing libopencore-amrnb0 ...
Purging configuration files for libopencore-amrnb0 ...
Removing libopencore-amrwb0 ...
Purging configuration files for libopencore-amrwb0 ...
Removing libopts25-dev ...
Removing libopts25 ...
Purging configuration files for libopts25 ...
Removing libpango1.0-0-dbg ...
Removing librsvg2-dbg ...
Removing libsidplay1 ...
Purging configuration files for libsidplay1 ...
Removing libtwolame0 ...
Purging configuration files for libtwolame0 ...
Removing libvala0 ...
Purging configuration files for libvala0 ...
Removing libwebkit-1.0-2-dbg ...
Removing libxft2-dbg ...
Removing libxml2-dbg ...
Removing m4 ...
Removing nautilus-dbg ...
Removing python-gtk2-dbg ...
Removing python-cairo-dbg ...
Removing python-numpy-dbg ...
Removing python-gobject-dbg ...
Purging configuration files for python-gobject-dbg ...
Removing python-dbg ...
Removing python2.6-dbg ...
Purging configuration files for python2.6-dbg ...
Removing rhythmbox-dbg ...
Removing totem-dbg ...
Processing triggers for desktop-file-utils ...
Processing triggers for python-gmenu ...
Rebuilding /usr/share/
Processing triggers for man-db ...
Processing triggers for menu ...
Processing triggers for libc-bin ...
ldconfig deferred processing now taking place
Processing triggers for shared-mime-info ...
Unknown media type in type 'all/all'
Unknown media type in type 'all/allfiles'
Unknown media type in type 'uri/mms'
Unknown media type in type 'uri/mmst'
Unknown media type in type 'uri/mmsu'
Unknown media type in type 'uri/pnm'
Unknown media type in type 'uri/rtspt'
Unknown media type in type 'uri/rtspu'
Unknown media type in type 'fonts/package'
Unknown media type in type 'interface/
Processing triggers for gnome-icon-theme ...
Processing triggers for hicolor-icon-theme ...
Processing triggers for install-info ...
Processing triggers for doc-base ...
Processing 4 removed doc-base file(s)...
Registering documents with scrollkeeper...
Processing triggers for python-support ...
richard@
Revision history for this message
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#21 |
Don't mean to sound pushy or ungrateful - - I really appreciate your help (Andrew?) - - but do you have any further questions or advice? - Richard...
Revision history for this message
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#22 |
Lets do this my way
mkdir ~/.mozilla/plugins; cd ~/.mozilla/plugins; wget http://
Then close your browser, rerun it and test flash.
Revision history for this message
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#23 |
OK, If I understood you correctly, I copied & pasted that line in Terminal, ran it, closed Firefox then re-opened it and ran that line again. This is the output of that:
richard@
mkdir: cannot create directory `/home/
--2012-02-05 17:52:26-- http://
Resolving dl.dropbox.com... 107.20.142.191, 23.21.194.218, 107.20.151.179, ...
Connecting to dl.dropbox.
HTTP request sent, awaiting response... 200 OK
Length: 17047244 (16M) [application/
Saving to: `libflashplayer
100%[==
2012-02-05 17:52:34 (2.20 MB/s) - `libflashplayer
richard@
I then went on YouTube and my problem persists. What now?
Revision history for this message
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#24 |
mv ~/.mozilla/
Should be ok
Revision history for this message
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#25 |
I don't know what that was supposed to do but I ran it and went to YouTube and other places where I've been seeing the message "...the Adobe Flash plugin has crashed..." and I'm still seeing that message. Might I have somehow misunderstood any of your steps? I an embarrassed that I'm taking so much of your time on this matter!
Revision history for this message
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#26 |
Thanks actionparsnip, that solved my question.
Revision history for this message
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#27 |
Its dirty but it works
Revision history for this message
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#28 |
Hello,
My name is Jim and I am 68 years old with not very much understanding of what to do to resolve Linux problems other than going to my applications and use the ubuntu software center to download newer versions. I had a working adobe flash player plug-in. I removed the old one then added the new one. After completing the download it said it was done sucessfully. When I restarted the computer, any program needing flash player brought up a crash message. I removed the flash player and reloaded again. Same thing. I now start to download it and all the parts are not able to download and I get the following message:
Could not download all repository indexes
The repository may no longer be available or could not be contacted because of network problems. If available an older version of the failed index will be used. Otherwise the repository will be ignored. Check your network connection and ensure the repository address in the preferences is correct.
Failed to fetch http://
Some index files failed to download, they have been ignored, or old ones used instead.
I don't have the slightest idea what that means but I could have deleted some essential file using the computer janitor. I am trying to learn this system and I think that I am my worst enemy!
Can someone give me some help in simple non-tech language so I can get the Adobe flash player to work again so I can use you-tube and open email attachments calling for it. My movie player works along with Adobe Reader. My system has really bogged down and my screen often dims before I can do a number of activities on my computer. Is that related to my problem, too?
If I have to type in commands like you have told others to do, where to I type those commands? That's how non-tech I am. It's going to take a super star out there to help me!!!
Thanks so much.
Jim
Revision history for this message
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#29 |
Jim, please make your own question.
Thanks
Revision history for this message
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#30 |
THAT IS MY QUESTION. HOW CAN I GET ADOBE FLASH-PLAYER TO WORK WHEN EVERY TIME I DOWNLOAD IT I GET THE FOLLOWING MESSAGE:
Could not download all repository indexes
The repository may no longer be available or could not be contacted because of network problems. If available an older version of the failed index will be used. Otherwise the repository will be ignored. Check your network connection and ensure the repository address in the preferences is correct.
Failed to fetch http://
Some index files failed to download, they have been ignored, or old ones used instead.
Revision history for this message
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#31 |
Then remove the wine ppa....