Bank says I have a Trojan Virus on my notebook
I installed Ubuntu 10.10 on my notebook 2 March 2011 as a dual boot with Windows 7.
My wife accessed our internet bank account on 7 March 2011 using Firefox 3.6.15 and she paid a bill.
On 9 March 2011 our internet bank account was blocked -- we could not access it.
So my wife phoned the bank using the number on the site (which was the same as one of the numbers we had previously received in literature). The operator told her she had a Trojan virus on her computer and she had to scan the computer for a virus.
The bank operator said they would unblock our account but if they found another Trojan virus they would block our account indefinitely until we could "prove we had no virus on our notebook"!
The bank recommended Kaspersky. We downloaded and installed a free trial version of Kaspersky and did a full scan on the 2 Windows systems ( one Windows 7 and the other XP ). Kaspersky reported both Windows computers were safe and found no virus on either of them.
I examined the history on Firefox and the only access recorded on 7 March 2011 is in the history of Ubuntu Firefox. My wife DID NOT access our bank account from a MS Windows notebook.
My wife does all our internet banking and she noted there is a new security logo on the web site. A logo she has not seen before.
My questions are:-
Does my bank have its facts straight?
Could I have a Trojan virus on my ubuntu system?
How would my bank know I had a Trojan virus on my ubuntu notebook?
Could the banks system be geared for MS Windows and find a false positive on Ubuntu (linux) systems?
When I have your answers, I will contact the bank again and perhaps I might need to speak to a manager rather than the front line operator.
Thank you for your time
Ian Lovejoy
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- Ubuntu firefox Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- actionparsnip
- Solved:
- Last query:
- Last reply: