problem accessing webpage

Using a terminal, (applications->system->terminal)

Paste the output of the following commands here:
"ping website.com"
"wget http://website.com/path/to/page.html"

where "website.com" is the website in question, and path/to/page.html is the page you are trying to get to

trevor@trevor-desktop:~$ ping rmadeal.co.uk
PING rmadeal.co.uk (146.101.249.107) 56(84) bytes of data.
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=1 ttl=53 time=37.1 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=2 ttl=53 time=35.1 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=3 ttl=53 time=35.0 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=4 ttl=53 time=35.7 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=5 ttl=53 time=34.3 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=6 ttl=53 time=35.8 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=8 ttl=53 time=35.8 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=9 ttl=53 time=35.4 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=10 ttl=53 time=35.3 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=11 ttl=53 time=35.6 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=12 ttl=53 time=35.1 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=13 ttl=53 time=35.1 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=14 ttl=53 time=35.2 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=15 ttl=53 time=34.9 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=16 ttl=53 time=35.4 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=17 ttl=53 time=35.2 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=18 ttl=53 time=35.3 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=19 ttl=53 time=35.1 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=20 ttl=53 time=35.6 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=21 ttl=53 time=35.6 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=22 ttl=53 time=35.6 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=23 ttl=53 time=35.4 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=24 ttl=53 time=35.1 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=25 ttl=53 time=35.5 ms
64 bytes from www.moonfruit.com (146.101.249.107): icmp_req=26 ttl=53 time=38.8 ms

this is just the output from when I 'ping' the website

Thats good; so you can actually get to the website -- i.e. there is likely no problem with the connection between your machine and the target website.

It is possible there is a bug in the website due to browser differences -- have you tried using a browser other than firefox? (you can try epiphany or konqueror).

Thanks for your reply. I am using Firefox on my desktop, but I have also tried Chromium and Epiphany which produce the same result. If I use my laptop using Ubuntu I can access the website with no problem. I guess it must be something to do with Ubuntu on my desktop?

Can you post the output of the wget command? If you are worried about leaking the URL, you can just delete the relevant bits.

Is this what you are expecting?

trevor@trevor-desktop:~$ wget http://rmadeal.co.uk/
--2010-11-06 21:57:54-- http://rmadeal.co.uk/
Resolving rmadeal.co.uk... 146.101.249.107
Connecting to rmadeal.co.uk|146.101.249.107|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://www.rmadeal.co.uk [following]
--2010-11-06 21:57:54-- http://www.rmadeal.co.uk/
Resolving www.rmadeal.co.uk... 93.184.220.23
Connecting to www.rmadeal.co.uk|93.184.220.23|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 15206 (15K) [text/html]
Saving to: `index.html'

please open a terminal and try firefox in safe mode so type:

firefox -safe-mode

Please tell if it works

Hmm. Its working just fine. the "index.html" will contain the webpage, saved to your home folder.

This is very confusing -- there appears to be nothing wrong. There is clearly no network issue here. It is confusing that this is the case for multiple browsers.

No, I get the same problem - a white blank screen.

Try looking at the HTML source saved in "index.html".

Other than that I am out of ideas, sorry.

I cannot think of any reason there would be a difference, unless the site has broken since you tried it on the last computer, and you have a cached version on your other machine, which is letting you get away with it. But I visited the website and it worked OK...

Thank you for your help. I guess that I am stuck with this situation. I do appreciate you spending the time looking at my problem. Thanks once again. Best wishes.

Query now closed

http://kb.mozillazine.org/Error_loading_websites#Error_loading_some_websites