https browsing problems

Asked by John Griffiths

My problem is that I cannot browse HTTPS pages using any of my 3 Ubuntu 10.4 (up to date software patched) machines.
They do browse HTTP pages fine, and worked OK with HTTPS for many years until recently - since when it's been driving me nuts.

2 of the machines dual boot windows (Xp on one and Win 7 on another) - and using windows I can browse HTTPS with no problem. (One wirelessly and one via ethernet.)

My internet is via a Billionaire ADSL router - which hasn't been changed in anyway, and I'm loathe to mess too much with this since the windows access is OK - so surely no problem with the router or my ISP you would think?

So something that Windows still does OK over the internet connection I have is suddenly tripping up Ubuntu.

More info on the backgound and what I've tried ............

The only system changes have been normal ubuntu updates. I've made no changes to the browsers config - except some attempts to resolve the issue.

I have tried 'telnet 443' to a google IP address and it works OK in terms of indicating that the port is not blocked on the way out.

I don't have ipblock on these systems or any firewall as such that I've ever touched or knowingly switched on.

There is no proxy server in use, nor are the browsers configured to use one.

ipv6 is disabled (in firefox about:config), SSL 3.0 is enabled etc (like I say no changes were made to the browsers - but I'll try anything)

I've cleared the caches, and I've completley de-instaled and reinstalled firefox on my EePC.

I'm generally using googles DNS servers (8.8.8.8, 8.8.4.4) across both Ubuntu and windows - and have tried changing the DNS to OpenDNS to no effect.

On firefox chrome and chromium it seems that the secure request is sent from the little message in the left hand bottom corner but then the browser just hangs until it times out - unable to find page message. Opera eventually returns the message "Connection closed by remote server". It looks as if the browsers don't understand what they are getting back. The sort of sites and trying to connect to - google mail logon, facebook logon, luanchpad logon.

In searching for previous issues of this nature I've found very few indications that an inability to browse secure sights is at all common, and none of the discussions I've found indicate any solution other than the sort of thing I've tried above over the last week or so (yes including switching everything on and off - quite a lot in fact).

I'm no expert - any advice gratefully received. I'm wondering if there are any system logs or special tools or other browsers that might give a hint?

Thanks

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Ubuntu firefox Edit question
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John Griffiths
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Revision history for this message
Soul-Sing (soulzing) said :
#1

did you also deleted your firefox homefolder /.mozilla?

Revision history for this message
John Griffiths (john-stripyzebra) said :
#2

I'll try that thanks. My reinstall wasn't that fresh.

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John Griffiths (john-stripyzebra) said :
#3

No change after deleting the firefox home folder and reinstalling.

Revision history for this message
John Griffiths (john-stripyzebra) said :
#4

I notice this was possibly unhelpfully shunted to the firefox specific corner when I raised it as a Ubuntu level issue. It is not firefox specific, the browser issue crosses other browsers as well - as my problem description clearly states - ie chrome, opera and firefox. Although I'm prepared to try specific browser related suggestions I think it more likely lies at the general Ubuntu level. I don't seem to have the ability to shunt it back.

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John Griffiths (john-stripyzebra) said :
#5

The issue is now resolved.

The solution was to amend the MTU settings. I have no idea why the default MTU setting no longer worked for certain HTTPS sites after working happily before. However apparently HTTPS is the most impacted by packet loss and fragmentation due to the larger package sizes or something.

The MTU setting is available in Network Manager as one of the modifiable settings.

The only effort was in using the functionality within ping to see what the largest size package I could get a response to. The default was 1500 and my setting is now 1400 - in both Ubuntu and on the ADSL router. Browsing is as a result faster which is an added bonus. The process for setting the optimum MTU is documented elsewhere and is essentially the same in Windows as well, but the Ubuntu ping command is slightly different.
I haven't changed the MTU setting in Windows, but that still works.

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jim arpenter (jimc119) said :
#6

did they give an answer to this i have tried all kinds of diffrent thing i can not get facebook to work in ubunta it works in windows firefox but not in ubunta