network setting can't access web with firefox

Asked by tito0032 on 2010-01-12

I just installed Ubuntu. Got my wireless issues squared away and opened firefox and can't get any pages to load. Fustrated, getting ready to go back to the anti-Christ Windows 7!!!

Question information

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Status:
Solved
For:
Ubuntu firefox-3.5 Edit question
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Solved by:
Aaron Whitehouse
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Revision history for this message
Aaron Whitehouse (aaron-whitehouse) said :
#1

Hi Tito,

How do you know that you have squared away your wireless issues? Can you access the network? Are other machines on the same network able to see the internet? You would be surprised how often reinstalls etc. coincide with an internet outage or router stuff-up.

Revision history for this message
tito0032 (tito0032) said :
#2

All my other machines are up. Using a laptop(right now) running wireless on Win 7, and an old MAC on ethernet,
hooked to Verizon FIOS modem/router. Only time I've seen this before was with Norton Firewall on Windows. Is that the problem A Firewall issue? I would not know where to go to look on this OS. Total newbie

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) said :
#3

It shouldn't be a firewall issue -- you don't have to authorise each program in the Ubuntu firewall.

Can you please click System (menu third in) > Administration > Network Tools.

Go to the "Ping" tab. Type "google.com" and click "Ping". When it has finished, click "Edit" > "Copy as text report".

I am trying to check whether Ubuntu can access the internet (and it is a Firefox issue), or if it cannot (and it is a networking/internet settings issue).

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) said :
#4

To be clear, can you please paste that report into a comment on this bug?

Revision history for this message
tito0032 (tito0032) said :
#5

I can't even ping. I has to be a settings issue.

Revision history for this message
marcobra (Marco Braida) (marcobra) said :
#6

To help you better we need some additional informations about your hardware so please open a Terminal from the menu
Applications → Accessories → Terminal and type or better copy and paste the row below from here into terminal then press enter:

ifconfig -a

Can you annotate and send here the ip address of your listed eth0 and/or eth1 devices.

Example:

eth0 Link encap:Ethernet HWaddr 00:13:d4:ce:5d:2a
          inet addr:192.168.1.40 Bcast:192.168.1.255 Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:88350 errors:0 dropped:0 overruns:0 frame:0
          TX packets:86331 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:58671237 (58.6 MB) TX bytes:36596283 (36.5 MB)

You need to copy and report here your inet addr: here is the 192.168.1.40

Thank you

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tito0032 (tito0032) said :
#7

what do you need?

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) said :
#8

I think you may have missed Marco's post, above. Please type:
ifconfig -a
and paste the result here.

Revision history for this message
tito0032 (tito0032) said :
#9

tito@Tito-Server:~$ ifconfig -a
eth0 Link encap:Ethernet HWaddr 00:11:2f:9e:1b:12
          UP BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)
          Interrupt:23 Base address:0xe000

lo Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:4 errors:0 dropped:0 overruns:0 frame:0
          TX packets:4 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:240 (240.0 B) TX bytes:240 (240.0 B)

wlan0 Link encap:Ethernet HWaddr 00:24:01:0b:26:6d
          inet6 addr: fe80::224:1ff:fe0b:266d/64 Scope:Link
          UP BROADCAST MULTICAST MTU:1500 Metric:1
          RX packets:21 errors:0 dropped:0 overruns:0 frame:0
          TX packets:12 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:6091 (6.0 KB) TX bytes:2736 (2.7 KB)

wmaster0 Link encap:UNSPEC HWaddr 00-24-01-0B-26-6D-30-62-00-00-00-00-00-00-00-00
          UP RUNNING MTU:0 Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

Revision history for this message
tito0032 (tito0032) said :
#10

--- On Sun, 1/17/10, Aaron Whitehouse <email address hidden> wrote:

From: Aaron Whitehouse <email address hidden>
Subject: Re: [Question #97091]: can't access web with firefox
To: <email address hidden>
Date: Sunday, January 17, 2010, 3:21 AM

Your question #97091 on firefox-3.5 in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/firefox-3.5/+question/97091

Aaron Whitehouse requested for more information:
I think you may have missed Marco's post, above.  Please type:
ifconfig -a
and paste the result here.

tito@Tito-Server:~$ ifconfig -a
eth0      Link encap:Ethernet  HWaddr 00:11:2f:9e:1b:12
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)
          Interrupt:23 Base address:0xe000

lo        Link encap:Local Loopback
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:4 errors:0 dropped:0 overruns:0 frame:0
          TX packets:4 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:240 (240.0 B)  TX bytes:240 (240.0 B)

wlan0     Link encap:Ethernet  HWaddr 00:24:01:0b:26:6d
          inet6 addr: fe80::224:1ff:fe0b:266d/64 Scope:Link
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:21 errors:0 dropped:0 overruns:0 frame:0
          TX packets:12 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:6091 (6.0 KB)  TX bytes:2736 (2.7 KB)

wmaster0  Link encap:UNSPEC  HWaddr 00-24-01-0B-26-6D-30-62-00-00-00-00-00-00-00-00
          UP RUNNING  MTU:0  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+source/firefox-3.5/+question/97091

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Revision history for this message
tito0032 (tito0032) said :
#11

I was able to connect to the web (Firefox) using an ethernet connection. There were 100 MB + updates waiting for me. I was hoping one of the updates would clear my issue.I can't get the wireless issue squared away. I forgot to mention that I am using a (D-Link) DWA-140 RangeBooster N USB Adapter and Verizon FIOS as my provider and using their wireless router. I added the information you requested (log for ifconfig -a).

Revision history for this message
Best Aaron Whitehouse (aaron-whitehouse) said :
#12

Are you using Ubuntu Karmic 9.10?

Have you tried following these steps to get your wireless connected:
https://help.ubuntu.com/9.10/internet/C/connecting-wireless.html
?

Wireless is a bit harder than ethernet, because you have to select your access point/router in the list and put in your username and password.

If this does not work, you may like to look here as your card has an rt2870 chipset:
http://ubuntuforums.org/showthread.php?t=1333255
and try typing the following:
sudo echo blacklist rt2800usb > /etc/modprobe.d/blacklist.conf
then reboot. You should then be able to follow the above steps to configure wireless through the icon in the top right.

It looks to me as though they are writing a new, better driver for rt2870 cards at the moment, but it is still in heavy development and has issues:
http://linuxwireless.org/en/users/Drivers/rt2800usb
It sounds as though there are two drivers for this card included in Karmic Koala, so you need to stop Karmic using (or "blacklist") the one that doesn't work as well. Let me know how this goes.

Other sites for reference information (note that some of these appear out of date):
http://www.linuxwireless.co.uk/wireless/D-link-Rangebooster-N-Usb-Adapter
https://help.ubuntu.com/community/HardwareSupportComponentsWirelessNetworkCardsDlink#USB
http://ubunturt2870.pbworks.com/FrontPage
http://ubuntuforums.org/showthread.php?t=1134306
http://ubuntuforums.org/showthread.php?t=960642

Revision history for this message
tito0032 (tito0032) said :
#13

Mission Accomplished the Eagle has landed. Thanks for your help, much appreciated!
Tito

Revision history for this message
Aaron Whitehouse (aaron-whitehouse) said :
#14

No problem, glad that I could help.

For the archives (and my interest), was it simply following the configuration directions for wireless, or did you have to blacklist the module?

Revision history for this message
tito0032 (tito0032) said :
#15

I had to blacklist the module as per your instruction. My machine froze when I booted though. After reboot all was perfect! Thanks again. I'm sure I will be posting again, lol.
------Original Message------
From: "Aaron Whitehouse" <email address hidden>
To: <email address hidden>
Sent: Sat 01/23/2010 11:46 PM
Subject: Re: [Question #97091]: can't access web with firefox

Your question #97091 on firefox-3.5 in ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/firefox-3.5/+question/97091

Aaron Whitehouse posted a new comment:
No problem, glad that I could help.

For the archives (and my interest), was it simply following the
configuration directions for wireless, or did you have to blacklist the
module?

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You received this question notification because you are a direct
subscriber of the question.