on virginmobileusa.com...cannot enter vkey no and have it recognized? Same on Eppicard.com...why?

did not find my answer...some cases similar but not exact.

In my case when I pull up these sites...the primary information enters fine...it just when you get to the passwords...they are just not recognized and I stay frozen to the same page. The information for the secret question to get me into these pages will not be recognized either. Thanks for the help.