firefox crashes linux when logging on to netflix.com

Asked by Dick Turner on 2010-05-24

I was running on linux 9 and recently upgraded to 10.04. Firefox seems to behave well for any web site that I use except netfllix.com. Under linux 9, when I navigate to netflix, linux tries to start a new user. If I login again I still cannot navigate to netflix. After I upgraded to linux 10.04 thinking that this may solve the problem, now when I navigate to netflix linux crashes with a blank screen and the only option is to power off to restart.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu firefox-3.0 Edit question
Assignee:
No assignee Edit question
Last query:
2010-05-25
Last reply:
2010-05-25

Instead of restarting, just restart the X server. Can you do this.

Dick Turner (rlturner38) said : #2

After going to netflix, the system is totally unresponsive. The screen
is blank and unresponsive to the keyboard. The only option at that point
is to power down the computer and then restart ubuntu. I don't know how
to restart the X server.

On Mon, 2010-05-24 at 20:34 +0000, actionparsnip wrote:
> Your question #112138 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/112138
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Instead of restarting, just restart the X server. Can you do this.
>

In preferences keyboard you can re-enable ctrl + alt + del
http://www.ubuntugeek.com/how-to-enabledisable-ctrlaltbackspace-in-ubuntu-9-10-karmic.html

you can now press ctrl + alt + backspace to restart the gui. You can then view the dmesg log as well as /var/log/Xorg.0.log to see what is going on

Dick Turner (rlturner38) said : #4

ok, this allows me to restart the X server, but does not answer the
problem of firefox crashing in the first place.
After I crash, I restart with the ctrl alt bs trick, but I still cannot
navigate to netflix!

On Mon, 2010-05-24 at 21:25 +0000, actionparsnip wrote:
> Your question #112138 on firefox-3.0 in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/firefox-3.0/+question/112138
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> In preferences keyboard you can re-enable ctrl + alt + del
> http://www.ubuntugeek.com/how-to-enabledisable-ctrlaltbackspace-in-ubuntu-9-10-karmic.html
>
> you can now press ctrl + alt + backspace to restart the gui. You can
> then view the dmesg log as well as /var/log/Xorg.0.log to see what is
> going on
>

Well yes it does, as I said above you can run:

dmesg | tail -n 25

and read as well as run:

gedit /var/log/Xorg.0.log

and read that for clues.

Dick Turner (rlturner38) said : #6

I looked at the info in the 2 files suggested, but I cannot understand
what I'm looking at. Can I send you the files or can you tell me what to
look for?
On Mon, 2010-05-24 at 22:45 +0000, actionparsnip wrote:
> Your question #112138 on firefox-3.0 in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/firefox-3.0/+question/112138
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Well yes it does, as I said above you can run:
>
> dmesg | tail -n 25
>
> and read as well as run:
>
> gedit /var/log/Xorg.0.log
>
> and read that for clues.
>

Dick Turner (rlturner38) said : #7

I looked at the info in the 2 files suggested, but I cannot understand
what I'm looking at. Can I send you the files or can you tell me what to
look for?

On Mon, 2010-05-24 at 22:45 +0000, actionparsnip wrote:
> Your question #112138 on firefox-3.0 in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/firefox-3.0/+question/112138
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Well yes it does, as I said above you can run:
>
> dmesg | tail -n 25
>
> and read as well as run:
>
> gedit /var/log/Xorg.0.log
>
> and read that for clues.
>

Just errors and warnings, the files are quite english once you actually start reading and apply basic computer knowledge.

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