Ubuntu
evolution package

Evolution with 1and1.com

Asked by richnvel

OK, I've read all the FAQs. My problem with Evolution and my ISP "1and1.com" is with sending mail. I can ping smtp.1and1.com, read mail from pop.1and1.com, but the connection times out when Evolution tries to send mail. It also times out when I click the "Check for Supported Types" of Authentication button. In the course of trouble shooting, I have tried several variants of the settings hoping to find the right one. Nothing works but from the Windows Mail settings, I believe they should be this:
Server Type: SMTP
Server: smtp.1and1.com
Check "Server requires authentication"
No encryption
Authentication Type: Login
Username: my email address
Check "Remember Password"

BTW, if I use SSL Encryption, I get a "Connection refused" response.

Question information

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Status:
Solved
For:
Ubuntu evolution Edit question
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Solved by:
Douglas Moyes
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Douglas Moyes (aragorn-stellimare) said : 		#1

Personally, I hate Evolution. Thunderbird works great and is far more stable (okay, so it lacks Exchange support, big deal).

You may also want to check with your ISP. I know some ISPs will block you from using any SMTP server besides their own. Comcast/Time Warner cable is known to do that here in the USA. To check that, do:

telnet smtp.1and1.com 25

using EHLO 1and1.com should give you some info on the server. You should get this:

Trying 74.208.5.2...
Connected to smtp.1and1.com.
Escape character is '^]'.
220 smtp.perfora.net (mrus1) Welcome to Nemesis ESMTP server
EHLO 1and1.com <------ You typed tin this command.
250-smtp.perfora.net
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250-PIPELINING
250-SIZE 120000000
250 HELP

If not, then talk to your ISP, not your hosting company. If you mess up when typing the EHLO command, backspace won't save you.

Revision history for this message
richnvel (richnvel) said : 		#2

I installed Thunderbird, at your suggestion, but still get the same results. telnet smtp.1and.com 25 times out. EHLO gives me command not found. I'm ordering the book, "Ubuntu Linux Toolbox: 1000+ Commands for Ubuntu and Debian Power Users " so I can get around better in Terminal but ITMT how do I repeat commands without retyping them?

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Best Douglas Moyes (aragorn-stellimare) said : 		#3

If you were unable to connect to smtp.1and1.com, and sending of the EHLO command failed, then your ISP is blocking you from using 1and1.com's SMTP server. This is not an Evolution problem, you need a new ISP, or you'll have to use your ISP's SMTP server.

When I say ISP here, I'm talking about who you receive your Internet service from. An ISP is the company that allows you to connect your computer to the Internet and transfer information to and from other computers on the net. 1and1.com is a hosting provider, and, as far as I know, doesn't act as an ISP to consumers.

You'd get the same result if you tried setting up your 1and1.com account in Windows, until you switch Internet service providers.

As for repeating a command in Telnet.. well... It doesn't quite work that way. It sends commands to a remote system, and barfs out it's responses. If that remote system happens to let you repeat a command (like in a shell) then you can do so. But, the SMTP interface was intended for computer programs to talk to each other, not so much for a human to communicate directly to the server via Telnet, so the interface is not very forgiving.

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richnvel (richnvel) said : 		#4

I'm closing this issue thanks to the responses from Douglas Moyes. My problem still exists but I appreciate his help.

Revision history for this message
mrsxypants (sxypants) said : 		#5

I know this is old but what I ended up doing to make this work is loging to 1and1's x.admin for exchange

http://xadmin.exchange.1and1.com/

enable POP (IMAP would make it so Evolution would hang on close)

then setup your account with the following settings:

Receiving email:
------------------
mail.1.exchange.1and1.us

Username: <email address hidden> - Port: 110
Encryption method: STARTTLS after connecting

Authentication: Password

Sending email:
smtp.1.exchange.1and1.us - Port: 587

Server requires authentication: True

Encryption method: STARTTLS after connecting

Authentication: Login
Username: <email address hidden>