Evolution 3.2.3 onUbuntu 12.4 asks for password frequently

Asked by Jud Ruhl on 2013-11-10

While working in Evolution I get frequent pop-ups asking for my e-mail password. I have checked the settings with Frontier and set them to their specs. This has only started in the last few days, but I think I had it happen before.

In other help locations there were instructions to select "tools" and settings from the Menu bar. My version doesn't seem to have that. I suspect that there is an encription setting that has expired.

Question information

Language:
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Status:
Answered
For:
Ubuntu evolution Edit question
Assignee:
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Last query:
2013-11-10
Last reply:
2013-11-10
Jud Ruhl (judr) said : #1

I'm finding now that I can't receive messages at all. when I invoke send/receive messages, the window that indicates that is what's happening stays blank, and no request for password appears. I will have to look for your answer on my server in box

Who is your email provider?

What is the output of:

lsb_release -a; uname -a; apt-cache policy evolution

Thanks

Chris Gaza (chrisgaza1) said : #3

run Evolution under debug mode, and save the output. You can do so by running, from a terminal:

env CAMEL_DEBUG=all evolution >& /tmp/camel.out

then keep on using Evolution as normal. As soon as you encounter the issue, quit Evolution (to minimise the amount of extraneous data in the log), and attach here the piece of the log showing the issue.

then run seahorse and verify that there is no password corresponding to the account?

go to account settings and change imap or pop setting to plain password and no encruption. restart evolution. check email. This will save the password to the keymanager. Now you can change the setting back to secure.

if that doesnt work try to this
If you make a copy of the config directory in your home folder/.evolution/mail/config and then delete the original, restart evolution then it creates a new config directory. input your passwords again and it should all be fine.

if that doesnt work try this

- Close (Quit, not minimize etc.) Evolution
- Open Seahorse (i.e. the passwords manager usually located in "Accessories > Passwords and encryption keys")
- Locate the entry for the Evolutions password (in my case being an exchange account it said something like "exchange://..." I think this may vary a lot depending on the account. Anyway you can find out it is the password stored for Evolution because it shows in the details tab).
- Delete the password entry used by evolution
- Close Seahorse
- Open Evolution
- Input the password and *uncheck* the Remember password check-box
- After evolution loads quit it again
- Re-Open Evolution
- This time when you input the password *check* the Remember password check-box

Jud Ruhl (judr) said : #4

I am at Frontiernet.

________________________________
 From: actionparsnip <email address hidden>
To: <email address hidden>
Sent: Sunday, November 10, 2013 10:56 AM
Subject: Re: [Question #238988]: Evolution 3.2.3 onUbuntu 12.4 asks for password frequently

Your question #238988 on evolution in Ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/evolution/+question/238988

    Status: Open => Needs information

actionparsnip requested more information:
Who is your email provider?

What is the output of:

lsb_release -a; uname -a; apt-cache policy evolution

Thanks

--
To answer this request for more information, you can either reply to
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https://answers.launchpad.net/ubuntu/+source/evolution/+question/238988

You received this question notification because you asked the question.

Jud Ruhl (judr) said : #5

Thank you. I'll work on this. I don't know what Seahorse is, but I'll find out.

________________________________
 From: Chris Gaza <email address hidden>
To: <email address hidden>
Sent: Sunday, November 10, 2013 11:21 AM
Subject: Re: [Question #238988]: Evolution 3.2.3 onUbuntu 12.4 asks for password frequently

Your question #238988 on evolution in Ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/evolution/+question/238988

    Status: Needs information => Answered

Chris Gaza proposed the following answer:
run Evolution under debug mode, and save the output. You can do so by
running, from a terminal:

env CAMEL_DEBUG=all evolution >& /tmp/camel.out

then keep on using Evolution as normal. As soon as you encounter the
issue, quit Evolution (to minimise the amount of extraneous data in the
log), and attach here the piece of the log showing the issue.

then run seahorse and verify that there is no password corresponding to
the account?

go to account settings and change imap or pop setting to plain password
and no encruption. restart evolution. check email. This will save the
password to the keymanager. Now you can change the setting back to
secure.

if that doesnt work try to this
If you make a copy of the config directory in your home folder/.evolution/mail/config and then delete the original, restart evolution then it creates a new config directory. input your passwords again and it should all be fine.

if that doesnt work try this

- Close (Quit, not minimize etc.) Evolution
- Open Seahorse (i.e. the passwords manager usually located in "Accessories > Passwords and encryption keys")
- Locate the entry for the Evolutions password (in my case being an exchange account it said something like "exchange://..." I think this may vary a lot depending on the account. Anyway you can find out it is the password stored for Evolution because it shows in the details tab).
- Delete the password entry used by evolution
- Close Seahorse
- Open Evolution
- Input the password and *uncheck* the Remember password check-box
- After evolution loads quit it again
- Re-Open Evolution
- This time when you input the password *check* the Remember password check-box

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What is the output of my command please?

Jud Ruhl (judr) said : #7

jud@JudsPuter:~$ lsb_release -a; uname -a; apt-cache policy evolution
No LSB modules are available.
Distributor ID:    Ubuntu
Description:    Ubuntu 12.04.3 LTS
Release:    12.04
Codename:    precise
Linux JudsPuter 3.5.0-43-generic #66~precise1-Ubuntu SMP Thu Oct 24 14:55:08 UTC 2013 i686 athlon i386 GNU/Linux
evolution:
  Installed: 3.2.3-0ubuntu6
  Candidate: 3.2.3-0ubuntu6
  Version table:
 *** 3.2.3-0ubuntu6 0
        500 http://us.archive.ubuntu.com/ubuntu/ precise/main i386 Packages
        100 /var/lib/dpkg/status
jud@JudsPuter:~$

________________________________
 From: actionparsnip <email address hidden>
To: <email address hidden>
Sent: Sunday, November 10, 2013 12:36 PM
Subject: Re: [Question #238988]: Evolution 3.2.3 onUbuntu 12.4 asks for password frequently

Your question #238988 on evolution in Ubuntu changed:
https://answers.launchpad.net/ubuntu/+source/evolution/+question/238988

    Status: Open => Needs information

actionparsnip requested more information:
What is the output of my command please?

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https://answers.launchpad.net/ubuntu/+source/evolution/+question/238988

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