Ubuntu
evolution package

Unable to receive mail

Asked by Joel Stein

I just installed Ubuntu 10.10. I've gone through the system with my ISP but am still unable to receive email. Everything on the set up wizard seems to be fine. Help.

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delance
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delance (olivier-delance) said : 		#1

I have problem too.
Do you use IMAP protocol ?
Do you have Trash folder, but no InBox folder ?

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Joel Stein (jstein-tidewater) said : 		#2

No on the IMAP. I use the POP protocol. I have both a trash folder and an
Inbox folder.

-----Original Message-----
From: delance
Sent: Monday, October 25, 2010 9:48 AM
To: <email address hidden>
Subject: Re: [Question #131107]: UNABLE TO RECEIVE EMAIL

Your question #131107 on evolution in ubuntu changed:
https://answers.edge.launchpad.net/ubuntu/+source/evolution/+question/131107

    Status: Open => Needs information

delance requested for more information:
I have problem too.
Do you use IMAP protocol ?
Do you have Trash folder, but no InBox folder ?

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To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.edge.launchpad.net/ubuntu/+source/evolution/+question/131107

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delance (olivier-delance) said : 		#3

Please don't post with previous message included. Go to web site to see consequences.
Who is your provider, what are preferences set for reading mail (except password!) ?

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Joel Stein (jstein-tidewater) said : 		#4

My provider is mail.tidewater.net. I have no encryption set up and a login for authentication. Not a lot of choices to make on that wizard.

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Joel Stein (jstein-tidewater) said : 		#5

I also checked the "check every 5 minutes" - "leave messages on server" - and "delete after 15 days". Shouldn't be anything there to gum up the works.

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delance (olivier-delance) said : 		#6

Go to Edit->Preferences and select account and then Modify.
Check parameters are like described in:
     http://www.tidewater.net/faq/#3
for the two reading mail sections.

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Joel Stein (jstein-tidewater) said : 		#7

Done. The only thing that is different is "Full name" at the start. I wasn't sure what to put in since this is a second account, so I put in my first name. Could that be wrong?

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Sujith S (sujiths80) said : 		#8

Check your POP and SMTP ports also...

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Joel Stein (jstein-tidewater) said : 		#9

I'm sorry. I don't know how to do that. It's been years since I've set up a computer from scratch. Shouldn't the OS detect the correct port?

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Best delance (olivier-delance) said : 		#10

No, a port is an address of a connection.
The value of ports to used should be provided by http://www.tidewater.net/faq/#3

As I have currently issue with Evolution, I switched to Thunderbird.
And Thunderbird is able to do automatic configuration with a wide list of providers.
To install Thunderbird, System->Administration->Packet Manager. In small window enter thunderbird. The packet should appear. Install it, after you will find it in Applications->Internet->Thunderbird (the icon is blue).

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Joel Stein (jstein-tidewater) said : 		#11

Thanks delance, for all the help. I finally did just what you did. removed evolution and installed thunderbird. It instantly read all my settings and in 60 seconds I was ready to roll. Obviously there is some bug in the evolution program.
Thanks again.