compatibility problem between .pdf and hp j4580

Asked by Rev Pat on 2011-09-10

I am unable to print a mail-in rebate coupon from a .pdf to my HP OfficeJet J4580; only a blank page comes through, even though the Ubuntu test page printed properly. I should be able to print from my desktop.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu evince Edit question
Assignee:
No assignee Edit question
Last query:
2011-09-11
Last reply:
2011-09-12

This question was reopened

Rev Pat (phre3e-t) said : #1

Please help me resolve the issue between Ubuntu and HP OfficeJet J4580, so I can print the mail-in rebate coupon. The scanner has not been working properly, it is a new machine.

Chris (fabricator4) said : #2

You can't print direct from the desktop, but you should be able to print from the document viewer. Can you print any other PDF documents? For that matter, can you print from any other application - Open Office/Libre Office.

What release of Ubuntu have you installed?

Try a different PDF viewer such as Okular or ePDFViewer and see if you can print from that.

Failing all that, install The Gimp image editor and see if you can print from that. Gimp can import a page from a PDF document.

Chris.

Rev Pat (phre3e-t) said : #3

Thanks Chris, that solved my question.

Rev Pat (phre3e-t) said : #4

The HP still does not copy, which should be separate from Linux. Is there an all-in-one (printer, scanner, copier) that works well with Linux?

Chris (fabricator4) said : #5

So the problem was that the default document viewer would not print successfully, but another document viewer would? That's very strange.

Would it be possible to get a copy of the problem PDF? I'd like to investigate what is going on, since I"ve never had any trouble printing.

For three in one printers you might have a look at the compatibility lists and see what is recommended. You should be able to get everything working with the one you've go however.

Thanks,

Chris

Rev Pat (phre3e-t) said : #6

The default document viewer would not print this .pdf, although it did
print with Okular, thank you for the recommendation.

The printer does not copy at all. I got very confused trying to download
the driver from the HP Web site, and Ubuntu says there are no
compatibility issues, and I am not clever enough to figure out a
workaround (still just a baby geek, fumbling through Linux as best I
can, grateful because it saved me).

<-----Original Message----->
>From: Chris [<email address hidden>]
>Sent: 9/11/2011 4:25:53 PM
>To: <email address hidden>
>Subject: Re: [Question #170751]: compatibility problem between .pdf and
hpj4580
>
>Your question #170751 on evince in Ubuntu changed:
>https://answers.launchpad.net/ubuntu/+source/evince/+question/170751
>
>Chris posted a new comment:
>So the problem was that the default document viewer would not print
>successfully, but another document viewer would? That's very strange.
>
>Would it be possible to get a copy of the problem PDF? I'd like to
>investigate what is going on, since I"ve never had any trouble
printing.
>
>For three in one printers you might have a look at the compatibility
>lists and see what is recommended. You should be able to get everything
>working with the one you've go however.
>
>Thanks,
>
>Chris
>
>--
>You received this question notification because you asked the question.
>.
>

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Launchpad Answers does not support email attachments. Can you post the .pdf file somewhere on the Internet, and post a link to it here?

Please also try to install and use acrobat reader some document are not managed well from evince, first please verify that the partner repository is active using update-manager settings, if not activate it, the from terminal type:

sudo apt-get update
sudo apt-get install acroread

or use software center to install...

Rev Pat (phre3e-t) said : #9

Similar problem; I tried printing pages from a file downloaded from e-mail; the pages came out blank, although there is toner in the printer. It appears as though the information was sent to the printer from the computer and nothing was printed.

Can you help with this problem?

Provide an answer of your own, or ask Rev Pat for more information if necessary.

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