EPSON XP-960 printer unusable since installation of 19.10 (worked OK with 19.04)

Asked by Chris Pollock on 2019-11-02

[code]
chris@chris-BlackTower:~$ lsmod | grep usb
btusb 57344 0
btrtl 20480 1 btusb
btbcm 16384 1 btusb
btintel 24576 1 btusb
bluetooth 581632 31 btrtl,btintel,btbcm,bnep,btusb,rfcomm
snd_usb_audio 241664 4
snd_usbmidi_lib 36864 1 snd_usb_audio
snd_hwdep 20480 2 snd_usb_audio,snd_hda_codec
snd_rawmidi 36864 2 snd_seq_midi,snd_usbmidi_lib
usblp 24576 0
snd_pcm 106496 4 snd_hda_intel,snd_usb_audio,snd_hda_codec,snd_hda_core
snd 86016 28 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hwdep,snd_hda_intel,snd_usb_audio,snd_usbmidi_lib,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_pcm,snd_rawmidi
mc 53248 5 videodev,snd_usb_audio,videobuf2_v4l2,uvcvideo,videobuf2_common
usb_storage 77824 3 uas
usbhid 57344 0
hid 126976 2 usbhid,hid_generic
chris@chris-BlackTower:~$ tail -f /var/log/syslog
Nov 2 17:51:20 chris-BlackTower dbus-daemon[1927]: [session uid=1000 pid=1927] Successfully activated service 'org.gnome.Terminal'
Nov 2 17:51:20 chris-BlackTower systemd[1910]: Started GNOME Terminal Server.
Nov 2 17:51:20 chris-BlackTower gnome-shell[2136]: # _g_io_module_get_default: Found default implementation dconf (DConfSettingsBackend) for ‘gsettings-backend’
Nov 2 17:51:20 chris-BlackTower gnome-shell[2136]: # watch_fast: "/org/gnome/terminal/legacy/" (establishing: 0, active: 0)
Nov 2 17:51:20 chris-BlackTower gnome-shell[2136]: # unwatch_fast: "/org/gnome/terminal/legacy/" (active: 0, establishing: 1)
Nov 2 17:51:20 chris-BlackTower gnome-shell[2136]: # watch_established: "/org/gnome/terminal/legacy/" (establishing: 0)
Nov 2 17:51:22 chris-BlackTower wpa_supplicant[1213]: wlp6s0: Reject scan trigger since one is already pending
Nov 2 17:51:58 chris-BlackTower xdg-desktop-por[2074]: Failed to get application states: GDBus.Error:org.freedesktop.portal.Error.Failed: Could not get window list: GDBus.Error:org.freedesktop.DBus.Error.AccessDenied: App introspection not allowed
Nov 2 17:52:17 chris-BlackTower kernel: [ 5451.623104] usb 1-2: USB disconnect, device number 5
Nov 2 17:52:25 chris-BlackTower wpa_supplicant[1213]: wlp6s0: Reject scan trigger since one is already pending
Nov 2 17:52:47 chris-BlackTower kernel: [ 5481.545188] audit: type=1400 audit(1572717167.836:71): apparmor="DENIED" operation="exec" profile="snap.syncthing.syncthing" name="/sbin/route" pid=15859 comm="syncthing" requested_mask="x" denied_mask="x" fsuid=1000 ouid=0
Nov 2 17:52:47 chris-BlackTower kernel: [ 5481.545588] audit: type=1400 audit(1572717167.836:72): apparmor="DENIED" operation="exec" profile="snap.syncthing.syncthing" name="/bin/ip" pid=15860 comm="syncthing" requested_mask="x" denied_mask="x" fsuid=1000 ouid=0
Nov 2 17:52:47 chris-BlackTower kernel: [ 5481.545989] audit: type=1400 audit(1572717167.836:73): apparmor="DENIED" operation="exec" profile="snap.syncthing.syncthing" name="/bin/ip" pid=15861 comm="syncthing" requested_mask="x" denied_mask="x" fsuid=1000 ouid=0
Nov 2 17:52:58 chris-BlackTower xdg-desktop-por[2074]: Failed to get application states: GDBus.Error:org.freedesktop.portal.Error.Failed: Could not get window list: GDBus.Error:org.freedesktop.DBus.Error.AccessDenied: App introspection not allowed
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.424278] usb 1-2: new high-speed USB device number 6 using ehci-pci
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.584559] usb 1-2: New USB device found, idVendor=04b8, idProduct=1109, bcdDevice= 1.00
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.584565] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.584568] usb 1-2: Product: XP-960 Series
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.584570] usb 1-2: Manufacturer: EPSON
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.584573] usb 1-2: SerialNumber: 573553593033333299
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.588547] usblp 1-2:1.1: usblp0: USB Bidirectional printer dev 6 if 1 alt 0 proto 2 vid 0x04B8 pid 0x1109
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.588832] usb-storage 1-2:1.2: USB Mass Storage device detected
Nov 2 17:53:29 chris-BlackTower kernel: [ 5523.589015] scsi host6: usb-storage 1-2:1.2
Nov 2 17:53:29 chris-BlackTower mtp-probe: checking bus 1, device 6: "/sys/devices/pci0000:00/0000:00:12.2/usb1/1-2"
Nov 2 17:53:29 chris-BlackTower mtp-probe: bus: 1, device: 6 was not an MTP device
Nov 2 17:53:29 chris-BlackTower systemd[1]: Starting Configure Plugged-In Printer...
Nov 2 17:53:29 chris-BlackTower udev-configure-printer[15961]: add usb-001-006
Nov 2 17:53:29 chris-BlackTower mtp-probe: checking bus 1, device 6: "/sys/devices/pci0000:00/0000:00:12.2/usb1/1-2"
Nov 2 17:53:29 chris-BlackTower mtp-probe: bus: 1, device: 6 was not an MTP device
Nov 2 17:53:30 chris-BlackTower udev-configure-printer[15961]: device devpath is /devices/pci0000:00/0000:00:12.2/usb1/1-2
Nov 2 17:53:30 chris-BlackTower udev-configure-printer[15961]: MFG:EPSON MDL:XP-960 Series SERN:573553593033333299 serial:573553593033333299
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.601403] scsi 6:0:0:0: Direct-Access EPSON Storage 1.00 PQ: 0 ANSI: 2
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.602212] scsi 6:0:0:1: Direct-Access EPSON Storage 1.00 PQ: 0 ANSI: 2
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.602756] sd 6:0:0:0: Attached scsi generic sg5 type 0
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.603368] sd 6:0:0:1: Attached scsi generic sg6 type 0
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.604304] sd 6:0:0:0: Power-on or device reset occurred
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.606805] sd 6:0:0:1: Power-on or device reset occurred
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.609444] sd 6:0:0:0: [sde] Attached SCSI removable disk
Nov 2 17:53:30 chris-BlackTower kernel: [ 5524.610708] sd 6:0:0:1: [sdf] Attached SCSI removable disk
^C
chris@chris-BlackTower:~$ lsusb
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 002: ID 8087:07dc Intel Corp.
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 002: ID 046d:c046 Logitech, Inc. RX1000 Laser Mouse
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 006: ID 04b8:1109 Seiko Epson Corp. XP-960 Series
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 08bb:2902 Texas Instruments PCM2902 Audio Codec
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 011 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 010 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 009 Device 004: ID 045b:0210 Hitachi, Ltd Backup+ Desk
Bus 009 Device 003: ID 045b:0210 Hitachi, Ltd
Bus 009 Device 002: ID 0bc2:a0a4 Seagate RSS LLC Backup Plus Desktop Drive
Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 008 Device 006: ID 12d1:107e Huawei Technologies Co., Ltd.
Bus 008 Device 004: ID 058f:3880 Alcor Micro Corp.
Bus 008 Device 003: ID 045b:0209 Hitachi, Ltd
Bus 008 Device 002: ID 045b:0209 Hitachi, Ltd
Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
chris@chris-BlackTower:~$ ls -l /dev/usb/lp* /dev/bus/usb/*/*
ls: cannot access '/dev/usb/lp*': No such file or directory
crw-rw-r-- 1 root root 189, 0 Nov 2 16:21 /dev/bus/usb/001/001
crwxrwxrwx 1 root root 189, 5 Nov 2 17:53 /dev/bus/usb/001/006
crw-rw-r-- 1 root root 189, 128 Nov 2 16:21 /dev/bus/usb/002/001
crw-rw-r-- 1 root root 189, 256 Nov 2 16:21 /dev/bus/usb/003/001
crw-rw-r-- 1 root root 189, 384 Nov 2 16:21 /dev/bus/usb/004/001
crw-rw-r-- 1 root root 189, 385 Nov 2 16:21 /dev/bus/usb/004/002
crw-rw-r-- 1 root root 189, 512 Nov 2 16:21 /dev/bus/usb/005/001
crw-rw-r-- 1 root root 189, 513 Nov 2 16:21 /dev/bus/usb/005/002
crw-rw-r-- 1 root root 189, 640 Nov 2 16:21 /dev/bus/usb/006/001
crw-rw-r-- 1 root root 189, 768 Nov 2 16:21 /dev/bus/usb/007/001
crw-rw-r-- 1 root root 189, 769 Nov 2 16:21 /dev/bus/usb/007/002
crw-rw-r-- 1 root root 189, 896 Nov 2 16:21 /dev/bus/usb/008/001
crw-rw-r-- 1 root root 189, 897 Nov 2 16:21 /dev/bus/usb/008/002
crw-rw-r-- 1 root root 189, 898 Nov 2 16:21 /dev/bus/usb/008/003
crw-rw-r-- 1 root root 189, 899 Nov 2 16:21 /dev/bus/usb/008/004
crw-rw----+ 1 root audio 189, 901 Nov 2 17:55 /dev/bus/usb/008/006
crw-rw-r-- 1 root root 189, 1024 Nov 2 16:21 /dev/bus/usb/009/001
crw-rw-r-- 1 root root 189, 1025 Nov 2 16:21 /dev/bus/usb/009/002
crw-rw-r-- 1 root root 189, 1026 Nov 2 16:21 /dev/bus/usb/009/003
crw-rw-r-- 1 root root 189, 1027 Nov 2 16:21 /dev/bus/usb/009/004
crw-rw-r-- 1 root root 189, 1152 Nov 2 16:21 /dev/bus/usb/010/001
crw-rw-r-- 1 root root 189, 1280 Nov 2 16:21 /dev/bus/usb/011/001
chris@chris-BlackTower:~$ sudo usb_printerid /dev/usb/lp0
[sudo] password for chris:
Error: No such file or directory: can't open '/dev/usb/lp0'
chris@chris-BlackTower:~$ sudo usb_printerid /dev/usb/lp1
Error: No such file or directory: can't open '/dev/usb/lp1'
chris@chris-BlackTower:~$ lpinfo -v
network http
direct ecblp:/var/run/ecblp0
file cups-pdf:/
file cups-brf:/
network https
network ipps
network socket
network beh
network lpd
serial serial:/dev/ttyS0?baud=115200
network ipp
direct hp
direct hpfax
network dnssd://EPSON%20XP-960%20Series._ipp._tcp.local/?uuid=cfe92100-67c4-11d4-a45f-9caed38343c3
network lpd://192.168.1.178:515/PASSTHRU
network ipp://EPSON8343C3.local:631/ipp/print
chris@chris-BlackTower:~$
[/code]

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: cups 2.2.12-2ubuntu1
ProcVersionSignature: Ubuntu 5.3.0-19.20-generic 5.3.1
Uname: Linux 5.3.0-19-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.20.11-0ubuntu8.1
Architecture: amd64
CupsErrorLog:
 E [02/Nov/2019:17:22:05 +0000] [Job 18] Stopping unresponsive job.
 W [02/Nov/2019:17:24:22 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'EPSON_XP_960_Series-Gray..\' already exists
 W [02/Nov/2019:17:24:22 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'EPSON_XP_960_Series-DeviceN..\' already exists
 W [02/Nov/2019:17:28:15 +0000] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'EPSON_XP_960_Series-Gray..\' already exists
CurrentDesktop: ubuntu:GNOME
Date: Sat Nov 2 18:15:04 2019
InstallationDate: Installed on 2019-10-26 (6 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lpstat:
 device for EPSON_XP_960_Series: ecblp:/var/run/ecblp0
 device for <email address hidden>: implicitclass://EPSON_XP_960_Series%40EPSON8343C3.local/
 device for PDF: cups-pdf:/
MachineType: MSI MS-7693
Papersize: a4
PpdFiles:
 <email address hidden>: EPSON XP-960 Series, driverless, cups-filters 1.25.11
 EPSON_XP_960_Series: Epson XP-960 Series - epson-inkjet-printer-escpr 1.7.4-1lsb3.2 (Seiko Epson Corporation LSB 3.2)
 PDF: Generic CUPS-PDF Printer (w/ options)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-19-generic root=UUID=e79f586b-389c-4f6a-be00-4149d7e42235 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/24/2015
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V25.0
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: 970A SLI Krait Edition (MS-7693)
dmi.board.vendor: MSI
dmi.board.version: 5.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MSI
dmi.chassis.version: 5.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV25.0:bd03/24/2015:svnMSI:pnMS-7693:pvr5.0:rvnMSI:rn970ASLIKraitEdition(MS-7693):rvr5.0:cvnMSI:ct3:cvr5.0:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: MS-7693
dmi.product.sku: To be filled by O.E.M.
dmi.product.version: 5.0
dmi.sys.vendor: MSI

Question information

Language:
English Edit question
Status:
Open
For:
Ubuntu cups Edit question
Assignee:
No assignee Edit question
Last query:
2019-11-02
Last reply:
2019-11-06
Chris Pollock (w-chris-8) said : #1

As noted in the last comment I posted on this, I have managed to get the printer to work OK.

Would it be possible to simplify/clarify somewhere what the different connections made by printers such as this are and mean? That is, when you plug this printer in, you get several 'printers' showing up in CUPS and in the Settings GUI. As some of them don't actually work, could they be either made to work or hidden in some way?

BTW, the Ubuntu Debugging printer problems WIKI could usefully be changed to reflect that for a USB printer you shouldn't expect to see any /dev/usb/lp* at all (or at least that seems to be the case for this printer).

brian_p (claremont102) said : #2

> As noted in the last comment I posted on this, I have managed
> to get the printer to work OK.

It is actually very straightforward to get the XP-960 working if it is on the
network. Please see

  https://wiki.debian.org/CUPSQuickPrintQueues

> ... That is, when you plug this printer in, you get several 'printers'
> showing up in CUPS and in the Settings GUI. ...

What application does the Settings GUI belong to and what does it show?
Also, do you observe this issue in the print dialogs of other applications?
A listing of what you see would be useful.

> ...you shouldn't expect to see any /dev/usb/lp* at al...

The absence of this device is perplexing, as are a few other things. Your
lsusb output has

  Bus 001 Device 006: ID 04b8:1109 Seiko Epson Corp. XP-960 Series

That's fine, but in the /dev/bus/usb/*/* output we see

  crwxrwxrwx 1 root root 189, 5 Nov 2 17:53 /dev/bus/usb/001/006.

There isn't an ACL. See

  https://wiki.debian.org/Scanner

The lpinfo -v output should also have a "direct usb" entry. You appear to
have a poorly USB setup.

--
Brian.

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